8/10 Good
brad s.
9 Oct 2025
Liked: Cleanliness
The property was a block from the Truckee river in a beautiful old neighborhood across from “the bluffs” which is where all the old mansions from the 1920’s are located. There is a great walking trail along the river and what looks like a great restaurant, the Beaujolais Bistro. There is a great coffee shop next to that, both in an old, beautiful arts and crafts old house. My wife who has owned a vrbo for over 20 years and was a super host every year was impressed by the cleanliness, amenities and quality of the bed. Not sure how I missed the pet fee box upon making the reservation, but when we arrived the owner or manager next door came out and commented that we did not pay for the dog. We asked if she could charge us from her end and she said no. So we immediately went online and paid for it and told her we did. No response from her. But she did tell vrbo and we were charged twice. It took over a two weeks to get that reversed. She never told us she did charge us after all. Not even when we told her we checked out early in the morning. It was a simple mistake, that had it been acknowledged would be excusable. It is too bad that happened, because we would stay again as we through Reno often and would have stayed again.
brad s.
Stayed 1 night in Sep 2025
