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Aloft by Marriott Richmond West Short Pump

Property class: 3

Photo gallery for Aloft by Marriott Richmond West Short Pump

A modern lounge area with a fireplace, seating, and pendant lighting.
A modern bar area with a seating arrangement, bar stools, and a bar counter.
A modern hotel with multiple floors, a prominent entrance, and a well-lit facade.
A modern lounge area with a sofa, red chair, yellow ottoman, and a dining table with red chairs.
A pool table in a room with large windows, wooden cabinets, and a view of buildings outside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$229
includes taxes & fees
6 Dec - 7 Dec

Explore the area

View map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Village
    ‪9 min walk‬
  • Place, Regal Short Pump
    ‪19 min walk‬
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a TV, a small table, a sofa, and a view of trees.

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

A modern hotel room with a bed, a TV, a small table, a sofa, and a view of trees.

Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A modern hotel room with a large bed, a small table, a sofa, a TV, and a window with a view of trees.

Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

A modern hotel room with a large bed, a small table, a sofa, a TV, and a window with a view of trees.

Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About the area

Richmond

At Aloft by Marriott Richmond West Short Pump you'll be 2 km (1.2 mi) from Short Pump Town Center and 4.5 km (2.8 mi) from Elk's Lodge. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The café, refuel by Aloft, is open for breakfast, lunch and dinner. W xyz bar is the hotel's own pub. 564 square feet (52 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. To-go breakfast is available daily between 4:00 AM and 1:00 PM. There's also the convenience of free self parking. .Within a 20-minute drive of this 3-property class Richmond hotel, attractions include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Village - 9 min walk - 0.8 km
  • Regal Short Pump - 19 min walk - 1.6 km
  • Short Pump Town Center - 3 min drive - 1.8 km
  • Greater Richmond Convention Center - 23 min drive - 23.2 km
  • Kings Dominion - 30 min drive - 40.4 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 29 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cook Out - ‬19 min walk

About this property

Aloft by Marriott Richmond West Short Pump

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 564 square feet (52 square metres) and includes conference space. A health club, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Aloft by Marriott Richmond West Short Pump. Limited free parking is available on a first-come, first-served basis.

This 3-star Richmond hotel is smoke free.

  • 135 guestrooms or units
  • 5 levels
  • 564 sq ft of conference space
  • 52 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Aloft by Marriott Richmond West Short Pump offers 135 air-conditioned accommodations with a safe and free newspapers. 42-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Bar/lounge
  • Restaurant
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Frequently asked questions

What is the cancellation policy at Aloft by Marriott Richmond West Short Pump?

Aloft by Marriott Richmond West Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aloft by Marriott Richmond West Short Pump?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Aloft by Marriott Richmond West Short Pump on 6 Dec 2026 start from NZ$229, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Aloft by Marriott Richmond West Short Pump?

Yep, Aloft by Marriott Richmond West Short Pump has a free self car park. Onsite parking is limited.

Is Aloft by Marriott Richmond West Short Pump family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Aloft by Marriott Richmond West Short Pump is a hit with families.

Does Aloft by Marriott Richmond West Short Pump serve breakfast?

You bet, to-go breakfast is available daily between 4:00 AM and 1:00 PM.

Is there a free airport shuttle available at Aloft by Marriott Richmond West Short Pump?

No, Aloft by Marriott Richmond West Short Pump does not offer an airport shuttle service.

Is there a bar or restaurant at Aloft by Marriott Richmond West Short Pump?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner. The dining venue is closed on Tuesday, Wednesday, Thursday, Friday and Saturday.

What time are check-in & check-out at Aloft by Marriott Richmond West Short Pump?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Aloft by Marriott Richmond West Short Pump?

No, only service animals are allowed.

Aloft by Marriott Richmond West Short Pump Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 513 out of 1001 reviews
Rating 8 - Good. 248 out of 1001 reviews
Rating 6 - Okay. 120 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and room was great.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent and the staff was amazing
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very nice place to stay walking distance from quite a few food venues to just shopping. Nice room spacious clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to get in and out, parking everywhere! Quiet and clean. Great date night get away with the MRS.!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here as you can walk to dinner with lots of options and shopping is a short drive. Manager was very accommodating. We will be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Hotel vibe.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was really nice and bed was comfortable.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean room, friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and just as I expected.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The lobby is being renovated, so it was a little chaotic with check-in, but other than that all good prime location, good shops and food around
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. The air worked in the room but in the lobby it was broken and it was so hot in the lobby. The room was clean but it smell like mildew. I loved the location. There were tons of shops and places to eat near the hotel and it felt like a safe area.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
good stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The clean room and the staff was great.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Accommodations were great, staff was lovely, great location.
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
There is no USB charger in the room, the shower was taken out of the manual on the floor and the reception staff was not attentive and did not provide information on hotel services.
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was perfect but the lobby had no air. The 1st room was full of ants, the 2nd room they moved us to was sticky and filthy. We changed 3 rooms in 1 day. I’ll never go back!
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I'm a local and booked a room for a night for a little staycation. I chose this spot mainly because there was an indoor pool, was really disappointing when I was told after check in that the pool is closed.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Ac was not working. Not much help with late check in. Place was clean and close to everything.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Place is wonderful can’t wait to stay again
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. The hotel is located in a great area with lots of restaurants
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and hotel.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

The room was clean however our AC did not work well. They should consider adding another ac unit to the room.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place...
Stayed 1 night in Nov 2025