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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

2.5 star property
Hotel with free breakfast, in the vicinity of Short Pump Town Center

Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Restaurant
Seasonal outdoor pool, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
The current price is NZ$215
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
9933 Mayland Drive, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Place, Lewis Ginter Botanical Garden
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications) | Bathroom

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout curtains
Shower/bath combination
Air-conditioning
Heating
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(56 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout curtains
Shower/bath combination
Air-conditioning
Heating
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(41 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout curtains
Shower/bath combination
Air-conditioning
Heating
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout curtains
Shower/bath combination
Air-conditioning
Heating
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout curtains
Shower/bath combination
Air-conditioning
Heating
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Richmond

At Holiday Inn Express Richmond I-64 Short Pump Area by IHG, you'll be 6 km (3.7 mi) from Short Pump Town Center and 10.3 km (6.4 mi) from University of Richmond. Highlights at this hotel include free self-service breakfast, free self-parking and a 24-hour gym. .Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 500 square feet (46 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .Sights within a 15-minute drive of this Richmond hotel include Lewis Ginter Botanical Garden and Carytown.

What's nearby

  • Short Pump Town Center - 4 min drive - 4.9 km
  • University of Richmond - 10 min drive - 10.2 km
  • Lewis Ginter Botanical Garden - 11 min drive - 13.7 km
  • Virginia Commonwealth University - 12 min drive - 19.1 km
  • Richmond Raceway - 17 min drive - 22.9 km

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 26 min drive

Restaurants

  • ‪Costco Food Court - ‬18 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Golden Corral - ‬10 min walk
  • ‪Chicken Salad Chick - ‬13 min walk
  • ‪Cracker Barrel - ‬8 min walk

About this property

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Hotel with free breakfast, in the vicinity of Short Pump Town Center
Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 500 square feet (46 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express Richmond I-64 Short Pump Area by IHG. Self parking is free. A complete renovation of Holiday Inn Express Richmond I-64 Short Pump Area by IHG was completed in December 2021.
  • 1 building
  • 112 guestrooms or units
  • 4 levels
  • Conference rooms
  • 500 sq ft of conference space
  • 46 sq. m of conference space
  • Built in 2001
  • Breakfast available (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers 112 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2001
  • Renovated entire property - December 2021

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Hotel Holiday Inn Express Richmond I-64 Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Richmond I-64 Short Pump Area by IHG on 23 Nov 2025 start from NZ$215.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

Yep, Holiday Inn Express Richmond I-64 Short Pump Area by IHG has a free self car park and free RV/bus/truck parking.

Does Holiday Inn Express Richmond I-64 Short Pump Area by IHG have a pool?

Holiday Inn Express Richmond I-64 Short Pump Area by IHG has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from May to September.

Is Holiday Inn Express Richmond I-64 Short Pump Area by IHG family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Richmond I-64 Short Pump Area by IHG is a hit with families.

Does Holiday Inn Express Richmond I-64 Short Pump Area by IHG serve breakfast?

Yep, complimentary self-service brekkie is available daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

No, Holiday Inn Express Richmond I-64 Short Pump Area by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn Express Richmond I-64 Short Pump Area by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sam

Liked: Cleanliness, staff & service, amenities
Carpets dirty
Stayed 1 night in Jul 2025

4/10 Poor

Latoia

Travelled with family and small children
Disliked: Cleanliness, staff & service
The hotel could significantly enhance its signage and directional efforts, particularly with the ongoing construction around the complex. As someone unfamiliar with the area, I found it quite difficult to navigate to the location, and I unfortunately got turned around, ending up on the expressway because I couldn’t find the entrance. Upon arrival, there was no attendant present, and I had to wait to check in. It was disappointing to see that the young lady on duty seemed to be the only staff member available, as she was busy closing the pool. Additionally, on August 9th, a male staff member later that evening told my sons to "shut up" while they were enjoying the pool, further stating that he couldn’t receive another complaint. This experience fell far short of my expectations for customer service, especially after a long five-hour drive. Throughout the day, the other staff members did not make me or my family feel welcome, as they appeared to focus more on other guests. Based on this experience, I cannot recommend this hotel to anyone I know.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel…very good breakfast…Starbucks and gas station adjacent to the hotel…
Stayed 1 night in Aug 2025

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Sophia

Liked: Amenities, property conditions & facilities
They are building a gas station right beside hotel and construction started right at 8 am and very loud, not able to sleep in at all and the carpet was dirty and smells
Stayed 1 night in Aug 2025

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities
Short Pump is a great town. This hotel was way above average. Great breakfast, great bed, great coffee. Highly recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean & convenient
Stayed 2 nights in Aug 2025

10/10 Excellent

Lassine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness Center and breakfast were just right for me. Coffee was exceptional and always available in the lobby
Stayed 2 nights in Aug 2025

8/10 Good

DaBrell

Stayed 1 night in Aug 2025

8/10 Good

Murali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2025

10/10 Excellent

Manishkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jul 2025

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 Night Stay

Room was very clean, staff was nice. A lot of hot food breakfast options. The pool was closed during our stay. The hotel was tucked away and in a safe, quiet area.
Stayed 1 night in Jul 2025

10/10 Excellent

Kenya

Stayed 1 night in Jul 2025

10/10 Excellent

Donna, Apollo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled of mildew and had a musty smell
Stayed 1 night in Aug 2025

6/10 Okay

Keith

Travelled with family
Liked: Property conditions & facilities, room comfort

Sticky floors

Had issue with cleanliness of lobby. I arrived at 10 pm and the floors were dirt and sticky, they needed to be mopped along with the elevator floor. Other than that my stay was fine.
Stayed 1 night in Jul 2025

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I stayed for 4 days and it was great. The front desk staff was great. The kitchen staff was great. The items they had for breakfast every day was amazing. The only problem I had was the the house keeping staff never cleaned or did anything in my room at all. I even told the front desk and they told them to clean my room and they still didn’t do it. I had to go get fresh towels daily from the front desk staff. The day that I was leaving they came to clean my room and it seemed like they had an attitude about it. That is my only complaint about this property.
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2025

10/10 Excellent

Ebonie

Stayed 2 nights in Jul 2025

8/10 Good

Toluwalope

Stayed 3 nights in Jun 2025

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk guy was rude I have never been to a hotel where they are not willing to give extra pillows.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very nice and pleasant. Easy check in. Room very clean. Had an odd odor and I let management know. May have been the AC. Close to restaurants etc. Will be even better with sheetz being built next door. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Merari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Great front desk staff. Clean. The pool is nice. Only downside was a rather sizable sheetz construction project making it a little bit difficult to enter and exit the property. Summer 2025.
Stayed 3 nights in Jul 2025