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Holiday Inn & Suites Richmond West End

Property class: 3

Photo gallery for Holiday Inn & Suites Richmond West End

A Holiday Inn & Suites building with a modern design, featuring a prominent entrance with a green-lit canopy and a clear sign above the entrance.
A hotel room with a bathroom featuring a large mirror, a sink, and a vanity. There is a desk with a chair and a television.
A modern restaurant with a counter, seating area, and a TV mounted on the wall.
An outdoor patio area with seating arrangements and umbrellas.
A swimming pool with lounge chairs and tables, surrounded by a brick building with large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$212
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Bowlero West End
    ‪1 min walk‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Place, Short Pump Town Center
    ‪13 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a bedside table with a lamp, a chair, and a small table.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

A modern bathroom with a large mirror, a sink, a shower, and a bench.

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

A compact kitchen with a microwave, sink, and dishwasher.

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

A compact kitchen with a microwave, sink, and dishwasher.

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a desk with a chair, a television, a lamp, and a large mirror.

Suite, 1 Bedroom

7.0 out of 10
Good
(6 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a sofa, and a TV.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(28 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Premium Room

A modern kitchen with a flat-screen TV, a microwave, and a bench.

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Room

A modern kitchen with a flat-screen TV, a microwave, and a bench.

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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includes taxes & fees
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About the area

Richmond

Holiday Inn & Suites Richmond West End places you in the heart of Richmond, steps from Bowlero West End and 3.5 km (2.2 mi) from Bon Secours Heart Institute at Reynolds Crossing. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .Enjoy the outdoor swimming pool and gym. At the hotel's restaurant, you can grab a bite to eat. 2054 square feet (191 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Laurel hotel include University of Richmond and Short Pump Town Center.

What's nearby

  • Bowlero West End - 1 min walk - 0.2 km
  • University of Richmond - 12 min drive - 6.8 km
  • Short Pump Town Center - 13 min drive - 12.7 km
  • Virginia Commonwealth University - 17 min drive - 15.0 km
  • Greater Richmond Convention Center - 19 min drive - 17.4 km

Getting around

  • Richmond Staples Mill Road Station - 8 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Joen Korean Restaurant - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Lalo’s Pinches Tacos Bar & Grill - ‬4 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk

About this property

Holiday Inn & Suites Richmond West End

Holiday Inn & Suites Richmond West End offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2054 square feet (191 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Holiday Inn & Suites Richmond West End. Self parking is free.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 6 levels
  • Conference rooms
  • 2054 sq ft of conference space
  • 191 sq. m of conference space
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
Holiday Inn & Suites Richmond West End offers 141 accommodations with a safe and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.1 out of 5, Very good, 1,001 reviews
The price is NZ$247
includes taxes & fees
8 Oct - 9 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,054 square feet of conference space
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Richmond West End?

Holiday Inn & Suites Richmond West End offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Richmond West End?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Richmond West End on 25 Oct 2026 start from NZ$212, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Richmond West End?

Yep, Holiday Inn & Suites Richmond West End has a free self car park.

Does Holiday Inn & Suites Richmond West End have a pool?

Holiday Inn & Suites Richmond West End has a seasonal outdoor pool.

Is Holiday Inn & Suites Richmond West End family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Richmond West End is a hit with families.

Does Holiday Inn & Suites Richmond West End serve breakfast?

Yeah, cooked-to-order breakfast is offered weekdays from 6:30 AM to 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Richmond West End?

No, Holiday Inn & Suites Richmond West End does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Richmond West End?

Yep, you can grab a meal at Holiday Inn & Suites Richmond West End's onsite restaurant.

What time are check-in & check-out at Holiday Inn & Suites Richmond West End?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Richmond West End?

No, pets are not allowed.

Holiday Inn & Suites Richmond West End Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 416 out of 663 reviews
Rating 8 - Good. 134 out of 663 reviews
Rating 6 - Okay. 62 out of 663 reviews
Rating 4 - Poor. 28 out of 663 reviews
Rating 2 - Terrible. 23 out of 663 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, would stay again.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for out of town guest.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very friendly, and staff was super helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very helpful and knowledgeable of the surrounding area
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was great and the food was delicious
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, hotel and room clean
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. I don’t consider any other place when traveling to the Richmond area. It is in a great location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean rooms
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and conveniently located. .
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had comfortable beds
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just for a quick night on our way home. The rooms are large and clean & comfortable. Only interacted with one staff and she was very nice. I would stay again if in the area
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property will be back
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Great stay!
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it there. Can’t wait to go back.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food you
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
very clean and quiet hotel to stay and get rest
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Amenities
Great stay Love it will stay again sometime
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hsllways were clean. Staff very griendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, cleanliness of the property and on site food.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, breakfast was amazing!!
Stayed 3 nights in Aug 2025