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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Suburban hotel with fitness centre and 24-hour business centre

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Exterior
Outdoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
The current price is NZ$204
includes taxes & fees
6 Oct - 7 Oct

Explore the area

View map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Place, University of Richmond
    ‪8 min drive‬
  • Place, Short Pump Town Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

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26 Oct - 27 Oct
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About the area

Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG puts you in the centre of Richmond, 2 km (1.2 mi) from Virginia Hospital & Health and 3.7 km (2.3 mi) from Henrico Doctors' Hospital. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .Enjoy the outdoor swimming pool and gym. At the hotel's restaurant, you can grab a bite to eat. 1700 square feet (158 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Laurel hotel include University of Richmond and Short Pump Town Center.

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 3.4 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.9 km
  • University of Richmond - 8 min drive - 6.4 km
  • Short Pump Town Center - 9 min drive - 11.0 km
  • Virginia Commonwealth University - 12 min drive - 15.0 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Cafe & Sabor - ‬8 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with fitness centre and 24-hour business centre
Holiday Inn Hotel and Suites Richmond West End by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Richmond hotel.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1700 sq ft of conference space
  • 158 sq. m of conference space
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with a safe and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Springhill Suites by Marriott Richmond Northwest

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  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 1,023 reviews
The price is NZ$197
includes taxes & fees
5 Oct - 6 Oct
Springhill Suites by Marriott Richmond Northwest

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel and Suites Richmond West End by IHG?

Holiday Inn Hotel and Suites Richmond West End by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on 6 Oct 2025 start from NZ$203.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yep, Holiday Inn Hotel and Suites Richmond West End by IHG has a free self car park.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?

Holiday Inn Hotel and Suites Richmond West End by IHG has a seasonal outdoor pool.

Is Holiday Inn Hotel and Suites Richmond West End by IHG family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Hotel and Suites Richmond West End by IHG is a hit with families.

Does Holiday Inn Hotel and Suites Richmond West End by IHG serve breakfast?

Yeah, cooked-to-order breakfast is offered weekdays from 6:30 AM to 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, Holiday Inn Hotel and Suites Richmond West End by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yep, you can grab a meal at Holiday Inn Hotel and Suites Richmond West End by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, pets are not allowed.

Reviews

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 185 out of 304 reviews
Rating 8 - Good. 63 out of 304 reviews
Rating 6 - Okay. 30 out of 304 reviews
Rating 4 - Poor. 13 out of 304 reviews
Rating 2 - Terrible. 13 out of 304 reviews

Reviews

2/10 Terrible

Malachi

Stayed 2 nights in Jun 2025

10/10 Excellent

mary

Liked: Cleanliness, property conditions & facilities
Clean & recently refurbished
Stayed 1 night in Jun 2025

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice. Customer service was phenomenal.
Stayed 2 nights in Jun 2025

10/10 Excellent

GINO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brand new! Super clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Katiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Jerry

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms above were so noisy all night. Called front desk 2 times. to get issue resolved but nothing changed. Not offered a free night stay or refund partial or all monies
Stayed 3 nights in Jun 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Janella

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

What a mess

What a mess this stay was, thank God it was only for one night. To start, this hotel is located in a very shady area, so while that is not the hotel's fault, keep that in mind. We drove for 13 hours so when we got there I was thrilled that there was a "restaurant" I could go order a bite to eat from.
Stayed 1 night in Jun 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick overnight trip so I didn’t get to enjoy all the amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Kaitlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 1 night in Jun 2025

6/10 Okay

Kelly D

Stayed 1 night in Jun 2025

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great cant complain at all best part was the bed and shower.definitely will be back
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, and friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Kari

Stayed 3 nights in Jun 2025

8/10 Good

marlon

Stayed 1 night in Jun 2025

10/10 Excellent

jill

Stayed 1 night in Jun 2025

8/10 Good

Tydre

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a pleasant stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Provide a safe place for my family to stay while away from home.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay would highly recommend and pricing not bad they also had breakfast lunch and dinner included for free I don’t think u have to pay overall amazing stay
Stayed 2 nights in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here two nights while in town for my son’s tournament. It served our needs well. Location was good, near food and gas options. Hotel was clean and rooms were nice. AC was cold. Elevators are slow. Was nice to have on-site dining/bar option. Outdoor pool was on the smaller side but seems nice, we didn’t use it. Free coffee in the morning would be appreciated!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 3 nights in Jun 2025

8/10 Good

Kathy

Stayed 2 nights in Jun 2025

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved it everyone was great
Stayed 1 night in Jun 2025

2/10 Terrible

Marissa

Travelled with family
The hotel was clean however there was no running water for the hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Martisha

Liked: Cleanliness, property conditions & facilities
Excellent customer service. Room was clean and comfortable. Will definitely stay here again!
Stayed 1 night in Jun 2025