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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

An outdoor patio area with a stone barbecue grill, outdoor seating, and a pergola structure.
A modern lobby with a curved grey sofa, a coffee table, and a reception desk.
A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.
A hotel room with two beds, a desk, a chair, a ceiling fan, and a mirror.
A spacious kitchen with a central island, wooden cabinets, and a microwave.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Gym
The current price is NZ$225
includes taxes & fees
2 Sept - 3 Sept

Explore the area

View map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for 2 Double Mobility/Hearing Access Tub Ste Nsmk

A hotel room with two beds, a desk, a chair, a television, and a ceiling fan.

2 Double Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

A hotel room with a bed, desk, chair, television, and curtains.

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, 1 King Bed

7.4 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for 2 bedroom Suite King 2 double nonsmoking

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

A hotel room with a sofa, armchair, wooden desk, television, and a small storage unit.

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

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About the area

Glen Allen

At Homewood Suites by Hilton Richmond-West End/Innsbrook, you'll be 4 km (2.5 mi) from Short Pump Town Center. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour gym. .Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 743 square feet (69 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also the convenience of free RV/bus/truck parking. .Attractions within a 20-minute drive of this 3-property class Glen Allen hotel include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 6 min drive - 5.5 km
  • Elk's Lodge - 6 min drive - 3.1 km
  • Bowlero West End - 9 min drive - 5.5 km
  • Regency Square Mall - 11 min drive - 9.2 km
  • Cultural Arts Center Glen Allen - 12 min drive - 12.0 km

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 28 min drive

Restaurants

  • ‪Wawa - ‬16 min walk
  • McDonald's
  • ‪Golden Corral - ‬19 min walk
  • ‪Five Guys - ‬9 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬13 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 743 sq ft of conference space
  • 69 sq. m of conference space
  • Built in 1998
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Food/drink service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. This individually furnished accommodation includes unspecified sofa beds and desks. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. 47-inch LCD televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

Lobby
Hilton Garden Inn Richmond Innsbrook
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  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
4.0 out of 5, Very good, 1,015 reviews
The price is NZ$177
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. On-site parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Homewood Suites by Hilton Richmond-West End/Innsbrook offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Richmond-West End/Innsbrook?

As of 11 Aug 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Richmond-West End/Innsbrook on 2 Sept 2026 start from NZ$225, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Yep, Homewood Suites by Hilton Richmond-West End/Innsbrook has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a pool?

Homewood Suites by Hilton Richmond-West End/Innsbrook has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10 PM (Seasonal outdoor pool open from June to September).

Is Homewood Suites by Hilton Richmond-West End/Innsbrook family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Richmond-West End/Innsbrook is a hit with families.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook serve breakfast?

Yeah, complimentary self-service breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, Homewood Suites by Hilton Richmond-West End/Innsbrook does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Check-in begins at 3 PM. Check-out time is noon.

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 470 out of 1006 reviews
Rating 8 - Good. 250 out of 1006 reviews
Rating 6 - Okay. 125 out of 1006 reviews
Rating 4 - Poor. 76 out of 1006 reviews
Rating 2 - Terrible. 85 out of 1006 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good mattress. Pet friendly. Good breakfast and friendly, helpful staff.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Toshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking is a must!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great/helpful. Plenty of parking. Room was nice and clean.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
Great location and clean rooms made the short trip enjoyable.
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Terethia

Liked: Staff & service
Overall nice property but does need some maintenance.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Candias

Liked: Cleanliness, amenities, property conditions & facilities
How well the hotel looked. Very clean very quiet and relaxing
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying here and great location to the short pump mall
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean. All employees we encountered were very courteous and personable—front desk, breakfast attendant, maintenance staff. Accommodations were just as described and very comfortable. Plenty of parking and great location for shops and restaurants.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities
The room was just as described. Very clean. And very quiet.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice rooms
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
Once i let the staff no that my room was not in good condition they changed it right away
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a king suite. The bed was very comfortable, the room was clean. It was nice having the separate living room/kitchen away from the bedroom and bathroom. Having the fully equipped kitchen was convenient. The breakfast each morning was nice, although the three mornings we were there featured the same scrambled eggs that were flavorless. It would be nice to have an option of hard boiled eggs as well. Having coffee available 24 hours was a nice convenience.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I live this place.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 2Br Suites with plenty of room and hot breakfast
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
Great customer service, clean room.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

Nice hotel, comfy, food was good
Stayed 2 nights in May 2025
Verified review

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Staff was kind and courteous. Few scrathes and dents in the room.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Yes everything was good
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Dipen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and hospitable staff. Thank you!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Dontorious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay would come back again.
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
I booked a suite with two double beds and initially received a hand accessible room that was missing cabinets and filthy tiles in the bathroom. And then asked if there were other rooms available and was moved to a King with a pullout couch that was not much more. Staff did try and help, but did not seem very apologetic and honestly seemed used to the complaints. The pictures on the site are very deceiving. I would not recommend staying here. We showered and left continuing our road trip without staying the night.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Gary

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Well, this was waaay below normal Homewood Suites standards. The lock on the door was partially broken (the strike plate was completely gone so the dead bolt went directly into the door frame, leaving the door really loose). The pull out couch was broken (leg up off the floor b/c the mechanism was apparently broken). Bathroom door dragged on the floor. The room smelled like someone who did a lot of frying lived there for a long time; there was a smell of old grease in the carpet, linens, etc. Mattress was broken down. Overall room was dark and badly in need of updating, even if it were properly maintained. Staff was friendly, breakfast was good, hotel was generally quiet.
Stayed 1 night in May 2026