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HĂŽtel Universel in RiviĂšre-du-Loup

4.0 star property
Family-friendly hotel connected to the convention centre in RiviĂšre-du-Loup with a full-service spa

Photo gallery for HĂŽtel Universel in RiviĂšre-du-Loup

Front of property
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine
Breakfast and dinner served, international cuisine
Excellence Room 2 Queen Beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym
The current price is NZ$248
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
311, boul. Hotel-de-Ville, RiviĂšre-du-Loup, QC, G5R 5S4
  • Place, Grand Portage Regional Hospital
    â€Ș3 min drive‬
  • Place, Parc des Chutes
    â€Ș4 min drive‬
  • Place, Riviere-du-Loup Saint-Simeon Ferry
    â€Ș10 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(112 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 29 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 29 sq m
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(44 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the area

RiviĂšre-du-Loup

HĂŽtel Universel in RiviĂšre-du-Loup places you in the heart of RiviĂšre-du-Loup, connected to the convention centre and 1.6 km (1 mi) from Musee du Bas St Laurent. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at UniverSpa can include hot stone massages, body wraps and body scrubs along with thalassotherapy and reflexology. The restaurant, Restaurant - Boreal, serves international cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, Turkish bath/hammam, waterslide and lifeguards on site. 183 square feet (17 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 4-property class RiviĂšre-du-Loup hotel include Cegep De Riviere-du-Loup and Club De Golf De Riviere-Du Loup.

What's nearby

  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Cegep De Riviere-du-Loup - 3 min drive - 2.3 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • St. Lawrence Exploration Centre - 8 min drive - 7.0 km
  • Riviere-du-Loup Saint-Simeon Ferry - 10 min drive - 7.8 km

Restaurants

  • â€ȘMcDonald's - ‬13 min walk
  • â€ȘSubway - ‬17 min walk
  • â€ȘL'Innocent - ‬3 min drive
  • â€ȘTim Hortons - ‬14 min walk
  • â€ȘMini-Putt Casse-CroĂ»te - ‬4 min drive

About this property

HĂŽtel Universel in RiviĂšre-du-Loup

Family-friendly hotel connected to the convention centre in RiviĂšre-du-Loup with a full-service spa
HĂŽtel Universel in RiviĂšre-du-Loup offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 183 square feet (17 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a vending machine are also featured at the family-friendly HĂŽtel Universel in RiviĂšre-du-Loup. Self parking is free.

This 4-star RiviĂšre-du-Loup hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 6 levels
  • Conference rooms
  • 183 sq ft of conference space
  • 17 sq. m of conference space
  • Built in 1973
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Pool or billiards table
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
HĂŽtel Universel in RiviĂšre-du-Loup offers 300 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Fridges and microwaves are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

UniverSpa has 12 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 14 2025 to October 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 40.24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property Registration Number 2024-11-30, 054854

We should mention

  • Pool access available from 8:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

HĂŽtel Universel in RiviĂšre-du-Loup
Universel in RiviĂšre-du-Loup
HĂŽtel Universel RiviĂšre-du-Loup Riviere Du Loup
HĂŽtel Universel RiviĂšre-du-Loup
Universel RiviĂšre-du-Loup Riviere Du Loup
Universel RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre du Loup
Universel In Riviere Du Loup
HĂŽtel Universel in RiviĂšre du Loup
HĂŽtel Universel in RiviĂšre-du-Loup Hotel
HĂŽtel Universel in RiviĂšre-du-Loup RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre-du-Loup Hotel RiviĂšre-du-Loup

Frequently asked questions

What is the cancellation policy at HĂŽtel Universel in RiviĂšre-du-Loup?

HĂŽtel Universel in RiviĂšre-du-Loup offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HĂŽtel Universel in RiviĂšre-du-Loup?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at HĂŽtel Universel in RiviĂšre-du-Loup on 30 Oct 2025 start from NZ$247.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HĂŽtel Universel in RiviĂšre-du-Loup?

Yep, HĂŽtel Universel in RiviĂšre-du-Loup has a free self car park and free extended parking.

Is there a spa on site at HĂŽtel Universel in RiviĂšre-du-Loup?

Yep, UniverSpa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does HĂŽtel Universel in RiviĂšre-du-Loup have a pool?

Yep, and guests love it! HĂŽtel Universel in RiviĂšre-du-Loup has an indoor pool. The pool is open 8:30 AM to 10:00 PM. The swimming pool will be unavailable from October 14 2025 to October 30 2025 (dates subject to change).

Does HĂŽtel Universel in RiviĂšre-du-Loup have a waterslide?

Yep, this property has a waterslide!

Is HĂŽtel Universel in RiviĂšre-du-Loup family-friendly?

You bet! With amenities such as children's meals and a waterslide, as well as free infant beds in the guestrooms, it's no surprise that HĂŽtel Universel in RiviĂšre-du-Loup is a hit with families.

Does HĂŽtel Universel in RiviĂšre-du-Loup serve breakfast?

You bet, cooked-to-order brekkie is available weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at HĂŽtel Universel in RiviĂšre-du-Loup?

No, HĂŽtel Universel in RiviĂšre-du-Loup does not offer an airport shuttle service.

Is there a bar or restaurant at HĂŽtel Universel in RiviĂšre-du-Loup?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at HĂŽtel Universel in RiviĂšre-du-Loup?

Check-in begins at 4 PM. Check-out time is 11 AM.

Reviews

HĂŽtel Universel in RiviĂšre-du-Loup Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1100 out of 1929 reviews
Rating 8 - Good. 502 out of 1929 reviews
Rating 6 - Okay. 204 out of 1929 reviews
Rating 4 - Poor. 77 out of 1929 reviews
Rating 2 - Terrible. 46 out of 1929 reviews

Reviews

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sĂ©jour Ă  l'hotel Universel. 2 pour 1 au spa en dĂ©but de semaine👍. Chambre trĂšs propre, lits confortables, fenĂȘtre qui s'ouvre si on n'aime pas l'air climatisĂ©. Bonne grandeur de piscine, mais j'ai prĂ©fĂ©rĂ© le spa pour sa tranquilitĂ©. Nourriture excellente pour le souper au BorĂ©al.
Stayed 3 nights in Jul 2025

6/10 Okay

Melinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a super weird hotel. The decor is like a bargain basement sell off of random trims. Outside the pool area is a super odd red wall, red carpeted mirrors on the ceiling, velvet 70s chairs fever dream. The pool is the strangest I’ve seen. There are these balconies that jut out into the pool area in a very weird way. The stairs leading up to the water slide look poorly secured and even small children rock the whole structure greatly. The pool deck doesn’t appear to have any drainage and is soaking everywhere. The pool is cold and my son was shivering. The pool towels are paper thin. The hotel room itself was comfortable enough.
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. I appreciated the updated night stands with reading lights and lots of outlets for devices, as well as dimmable lights. The room was well laid out and had a seating area. We originally had booked a pool room view, but requested a change due to the overwhelming smell of chlorine.
Stayed 1 night in Jul 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat, place we enjoyed our stay
Stayed 1 night in Jul 2025

8/10 Good

Verna

Liked: Cleanliness, staff & service
Clean comfy quiet
Stayed 1 night in Jul 2025

4/10 Poor

Fang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family lived there 2 days, I think my room was not cleaned because we found sunglasses left by the previous guest under the table, and our bedding had no fold marks, so the bedding had not been changed, and the room was not cleaned. The air in the swimming pool is eye-irritating, I don't know how much disinfectant was added. The room too small and the fridge very very small too, the juice can’t get in.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lucie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

We thoroughly enjoyed the pool (although quite busy), and the arcade was a nice bonus for the kids. The room was spacious and the beds were comfortable. Great stay.
Stayed 1 night in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room.
Stayed 1 night in Jul 2025

10/10 Excellent

Monique

Stayed 1 night in Jul 2025

6/10 Okay

Pamela

Stayed 1 night in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Sheets were not changed on the sofa bed. The sofa bed was also not sleepable into as the head part was tilted high.
Stayed 1 night in Jul 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service
For the price, was expecting a better experience. TV didn’t work, lumpy pillows.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Cleanliness

The murphy bed was not clean and we were givem new sheets so we could change the bed ourselves. Even though the hotel haven't fulfilled their part of the contract by providing the service we all expect (a clean bed), no compensation of any sorts was granted. (We paid over 400$ for the room after taxes.)
Stayed 1 night in Jul 2025

10/10 Excellent

Roberta

Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jul 2025

6/10 Okay

Alicia

Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Erik

Disliked: Staff & service, property conditions & facilities
This hotel was not as nice as the pictures show. The slide can only be used by children, they only put 1 towel in our room when we booked for 4, there were empty tissue containers, and the main floor door to the parking lot (from our room) was left open!!! Later, after just getting out of the pool, we were asked to move our car for construction vehicles, when we were parked in a normal spot.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Kristen

Stayed 1 night in Jul 2025

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.. probably the first hotel we stay at that have Hardwood floors rather then carpet which is a huge plus.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025