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The Promissory Hotel

3.0 star property

Photo gallery for The Promissory Hotel

Dinner served
Reception
Premium bedding, laptop workspace, blackout curtains, free WiFi
Premium bedding, laptop workspace, blackout curtains, free WiFi
Premium bedding, laptop workspace, blackout curtains, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$324
includes taxes & fees
30 July - 31 July

Explore the area

View map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Berglund Center
    ‪17 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

Premium bedding, laptop workspace, blackout curtains, free WiFi

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

Premium bedding, laptop workspace, blackout curtains, free WiFi

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Premium bedding, laptop workspace, blackout curtains, free WiFi

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Premium bedding, laptop workspace, blackout curtains, free WiFi

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Premium bedding, laptop workspace, blackout curtains, free WiFi

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Loft, 1 Bedroom

Premium bedding, laptop workspace, blackout curtains, free WiFi

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Premium bedding, laptop workspace, blackout curtains, free WiFi

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Loft, 1 Queen Bed with Sofa bed

Premium bedding, laptop workspace, blackout curtains, free WiFi

Loft, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Queen Bed

Premium bedding, laptop workspace, blackout curtains, free WiFi

Signature Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Roanoke

The Promissory Hotel places you in the centre of Roanoke, steps from Center in the Square and within a short 5-minute stroll of Taubman Museum of Art. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Suerte, serves Spanish cuisine and is open for dinner. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 8:00 AM and 1:00 PM. There's also the convenience of self parking. .With a stay at this 3-property class Downtown Roanoke hotel, you'll be 1.3 km (0.8 mi) from Berglund Center and 2.5 km (1.6 mi) from Carilion Roanoke Memorial Hospital.

What's nearby

  • Center in the Square - 2 min walk - 0.2 km
  • Science Museum of Western Virginia - 2 min walk - 0.2 km
  • Taubman Museum of Art - 3 min walk - 0.3 km
  • Virginia Museum of Transportation - 8 min walk - 0.7 km
  • Berglund Center - 17 min walk - 1.4 km

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke, VA (ROA-Roanoke Regional) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Three Notch'd Craft Kitchen and Brewery - ‬2 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Fork In The Market - ‬3 min walk
  • ‪Scrambled - ‬3 min walk

About this property

The Promissory Hotel

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Promissory Hotel also features a 24-hour fitness centre and a lift. For a fee, parking is available.

This 3-star Roanoke hotel is smoke free.

  • 27 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Promissory Hotel offers 27 accommodations with coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. Smart televisions come with digital channels. Rooms have detached private bathrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 8 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 8 to 16 for adults and USD 8 to 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Suerte
  • Suerte

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (122 centimetre high)
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 16.00 for adults and USD 8.00 to 16.00 for children
  • Covered self-parking fee: USD 8.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Frequently asked questions

Is parking available at The Promissory Hotel?

Yep, The Promissory Hotel has a covered self car park with in/out privileges for USD 8.00 per night. A self car park is also available, for a fee.

How much does it cost to stay at The Promissory Hotel?

As of 26 Jul 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on 30 Jul 2026 start from NZ$324, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Promissory Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Promissory Hotel.

Does The Promissory Hotel serve breakfast?

Yep, cooked-to-order brekkie is on offer daily between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at The Promissory Hotel?

No, The Promissory Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Promissory Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Promissory Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Promissory Hotel?

No, pets are not allowed.

The Promissory Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 95 out of 121 reviews
Rating 8 - Good. 20 out of 121 reviews
Rating 6 - Okay. 4 out of 121 reviews
Rating 4 - Poor. 2 out of 121 reviews
Rating 2 - Terrible. 0 out of 121 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were quite sizeable.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay I would be back
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town
Stayed 1 night in Apr 2026
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new property adn what set the place apart was the amazing staff. So welcoming and helpful!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Close to many places to eat and drink.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Was under construction when we were there but we didn’t notice it at all. Staff was amazing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. They are working on signage. Enter on Campbell ave. Parking garage is walkable. Great price! Highly recommend.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great sized suite! Only down wide was there was still construction going on so we could hear that and there were some unfinished areas on our floor.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities
Clean room, staff
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Spotless. Brand new hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay! This was my sister and I’s last stop after doing a cross country road trip and it couldn’t have been a better place to end this leg of our trip. We had to book a room here last minute due to some really bad weather and Gloria was so incredibly helpful and kind. She even upgraded us to a two bedroom room! The beds were extremely comfortable and the rooms were some of the cleanest I’ve ever seen in a hotel. If I ever end up in Roanoke again I will absolutely stay here again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very clean. The staff was very helpful. She even went outside to point to the parking garage since which was close. They had good coffee and local fresh pastries in the lobby. They also blessed us with a room upgrade. I would definitely stay there again. There were lots of good restaurants within walking distance.
Stayed 1 night in Mar 2026