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The Promissory Hotel

Property class: 2

Photo gallery for The Promissory Hotel

A spacious restaurant with multiple dining areas, green seating, and a mural of tropical plants on the wall.
A modern living area with a sofa, armchairs, a dining table, and a kitchen in the background.
A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.
A modern kitchen with a dark wood staircase, a round dining table, and two green chairs.
A modern living room with a grey sofa, a round coffee table, a floor lamp, and a vase with flowers.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Bar
The current price is NZ$329
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Virginia Museum of Transportation
    ‪8 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

A modern living room with a sectional sofa, a coffee table, a TV, and a kitchen area in the background.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Loft, 1 Bedroom

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Loft, 1 Queen Bed with Sofa bed

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Queen Bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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MainStay Suites Roanoke Airport

Roundhill
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
8.4 out of 10, Very good, 658 reviews
The price is NZ$171
includes taxes & fees
27 Sept - 28 Sept
MainStay Suites Roanoke Airport

About the area

Roanoke

The Promissory Hotel places you in the centre of Roanoke, steps from Center in the Square and within a short 5-minute stroll of Taubman Museum of Art. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Suerte, serves Spanish cuisine and is open for dinner. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. There's also the convenience of self parking. .With a stay at this Downtown Roanoke hotel, you'll be 1.3 km (0.8 mi) from Berglund Center and 2.5 km (1.6 mi) from Carilion Roanoke Memorial Hospital.

What's nearby

  • Center in the Square - 2 min walk - 0.2 km
  • Taubman Museum of Art - 3 min walk - 0.3 km
  • Virginia Museum of Transportation - 8 min walk - 0.7 km
  • Jefferson Center - 12 min walk - 1.1 km
  • Berglund Center - 17 min walk - 1.4 km

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke, VA (ROA-Roanoke Regional) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Fork In The Market - ‬3 min walk
  • ‪Corned Beef & Co - ‬1 min walk
  • ‪Scrambled - ‬3 min walk

About this property

The Promissory Hotel

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Promissory Hotel also features a 24-hour fitness centre and a lift. For a fee, parking is available.

This Roanoke hotel is smoke free.

  • 27 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Promissory Hotel offers 27 accommodations with coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. Smart televisions come with digital channels. Rooms have detached private bathrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 8 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Suerte
  • Suerte

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (122 centimetre high)
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 8.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Frequently asked questions

Is parking available at The Promissory Hotel?

Yep, The Promissory Hotel has a covered self car park with in/out privileges for USD 8.00 per night. A self car park is also available, for a fee.

How much does it cost to stay at The Promissory Hotel?

As of 9 Sept 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on 27 Sept 2026 start from NZ$329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Promissory Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Promissory Hotel.

Is there a free airport shuttle available at The Promissory Hotel?

No, The Promissory Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Promissory Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Promissory Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Promissory Hotel?

No, pets are not allowed.

The Promissory Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 116 out of 149 reviews
Rating 8 - Good. 24 out of 149 reviews
Rating 6 - Okay. 7 out of 149 reviews
Rating 4 - Poor. 2 out of 149 reviews
Rating 2 - Terrible. 0 out of 149 reviews

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with comfortable bed and very helpful and welcoming staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great shower.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gigantic and very clean. Had a polite and helpful staff. Was a wonderful experience, will definitely stay again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very helpful - gave us a tour of the facilities and recommended a terrific roof top bar and Italian restaurant
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. In a great location and has better rates than the Hampton around the block. And in my opinion is a better hotel. Do yourself a favor stay there You won't regret it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars very cool part of town. Staff was very friendly. I told friends and family to stay there if they are in the area!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were quite sizeable.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, immaculate room. Great location. Highly recommend.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Room was wonderful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of downtown Roanoke.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed one night, along with friends and had an excellent stay. Staff was professional and the location can't be beat. Our room was very comfortable and clean, and we got a good night's sleep. The hotel is surrounded by shopping and restaurants, so no need to drive anywhere. We will return.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the cleanest hotel we've stayed at! Excellent location, large room, and friendly staff. We initially had a little bit of difficulty finding the hotel entrance, called the hotel and staff was very patient and helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with excellent staff. Comfortable bed, wifi does sign you out after a certain time. Checking in can be problematic, the loading zone was full of cars when we arrived.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the location was perfect. Walkable to everything, including Berglund Center. Windows didn’t have blinds which should be corrected.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly, directing me to great restaurants and helpful tips about getting around town. The room looked and felt as if I was the first person to have stayed in the room.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is helpful
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Promissory hotel. Staff were super helpful and courteous, room was super clean and bathrooms recently renovated. Parking was easy. We will definitely come back.
Stayed 1 night in Apr 2026