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Infinity Bay Spa & Beach Resort

3.5 star property
Family-friendly beachfront location with 2 outdoor pools
VIP Access

Photo gallery for Infinity Bay Spa & Beach Resort

Poolside bar
Creator video
View from room
Property grounds
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Room service
  • Bar
  • 24/7 front desk
  • Spa
The current price is NZ$389
includes taxes & fees
19 Sept - 20 Sept

Explore the area

View map
West Bay Road, Roatan, Bay Islands, 34101
  • West Bay Beach
    ‪5 min walk‬
  • Tabyana Beach
    ‪6 min walk‬
  • Half Moon Bay Beach
    ‪6 min drive‬
  • Roatan (RTB-Juan Manuel Galvez Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Bedrooms, Pool View (Two Bedrooms Pool View)

Room, 2 Bedrooms, Pool View (Two Bedrooms Pool View)

Room, 2 Bedrooms, Pool View (Two Bedrooms Pool View)

9.4 out of 10
Exceptional
(17 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 122 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 1 Bedroom, Garden View (One Bedroom Garden View)

1 bedroom, down duvets, in-room safe, iron/ironing board

Condo, 1 Bedroom, Garden View (One Bedroom Garden View)

8.0 out of 10
Very good
(23 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Premier Queen Studio

1 bedroom, down duvets, in-room safe, iron/ironing board

Premier Queen Studio

8.8 out of 10
Excellent
(11 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Condo, 2 Bedrooms, Garden View (Two Bedrooms Garden View)

1 bedroom, down duvets, in-room safe, iron/ironing board

Condo, 2 Bedrooms, Garden View (Two Bedrooms Garden View)

9.0 out of 10
Wonderful
(31 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Pool View

1 bedroom, down duvets, in-room safe, iron/ironing board

One Bedroom Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

About the area

Roatan

A family-friendly stay in Roatan awaits you at Infinity Bay Spa & Beach Resort. Within a short 5-minute stroll, you'll find West Bay Beach and West Bay Mall. Highlights at this beachfront resort include 2 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at Tranquility Spa can include massages, body scrubs and mani/pedis. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site sauna and kids' swimming pool. Plus you'll find free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Near this 3.5-property class Roatan resort, you'll find Half Moon Bay Beach.
View more Resorts in RoatanOpens in a new window

What's nearby

  • West Bay Mall - 2 min walk - 0.2 km
  • West Bay Beach - 5 min walk - 0.4 km
  • Tabyana Beach - 6 min walk - 0.6 km
  • Gumbalimba Park - 3 min drive - 2.1 km
  • Half Moon Bay Beach - 6 min drive - 5.9 km

Getting around

  • Roatan (RTB-Juan Manuel Galvez Intl.) - 28 min drive

Restaurants

  • ‪La Palapa Beach Bar And Grill - ‬1 min drive
  • ‪Java Vine Coffee House - ‬3 min walk
  • ‪Gula Gastrobar & Winery - ‬2 min drive
  • ‪Beachers - ‬2 min drive
  • ‪Argentinian Grill - ‬2 min drive

About this property

Infinity Bay Spa & Beach Resort

Family-friendly beachfront location with 2 outdoor pools
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Infinity Bay Spa & Beach Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach resort also offers a children's pool, a sauna and a garden. Self parking is free.

This 3.5-star Roatan resort is smoke free.

  • 113 guestrooms or units
  • 4 levels
  • 20 buildings
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Infinity Bay Spa & Beach Resort offers 113 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate dining areas and includes dining tables. Beds feature down duvets. LCD televisions come with premium cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Tranquility Spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

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  • Pool
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  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 239 reviews
The price is NZ$776
includes taxes & fees
22 Sept - 23 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free ferry terminal shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Parasailing
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 20 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Blender
  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Limited room service
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

This property offers transfers from the ferry terminal and airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Infinity Bay Beach
Infinity Bay Spa Beach Resort
Infinity Bay Resort
Infinity Beach Resort
Infinity Bay Spa Beach
Infinity Bay Spa And Beach Resort Roatan Islands Honduras
Infinity Bay Spa And Beach Hotel West
Infinity Bay Spa Beach Resort Roatan
Infinity Bay Spa Beach Roatan
Infinity Bay Beach Resort
Infinity Spa & Resort Roatan
Infinity Bay Spa Beach Resort
Infinity Bay Spa & Beach Resort Resort
Infinity Bay Spa & Beach Resort Roatan
Infinity Bay Spa & Beach Resort Resort Roatan

Frequently asked questions

Is parking available at Infinity Bay Spa & Beach Resort?

Yep, Infinity Bay Spa & Beach Resort has a free self car park.

How much does it cost to stay at Infinity Bay Spa & Beach Resort?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Infinity Bay Spa & Beach Resort on 19 Sept 2025 start from NZ$389.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Infinity Bay Spa & Beach Resort?

Yep, Infinity Bay Spa & Beach Resort is a short 5-minute walk from West Bay Beach. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at Infinity Bay Spa & Beach Resort?

Yep, Tranquility Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Infinity Bay Spa & Beach Resort have a pool?

Yep, and guests love it! Infinity Bay Spa & Beach Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

Is Infinity Bay Spa & Beach Resort family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Infinity Bay Spa & Beach Resort is a hit with families.

Does Infinity Bay Spa & Beach Resort serve breakfast?

You bet, complimentary buffet breakfast is served daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Infinity Bay Spa & Beach Resort?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Infinity Bay Spa & Beach Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Infinity Bay Spa & Beach Resort?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Infinity Bay Spa & Beach Resort?

No, only service animals are allowed.

Infinity Bay Spa & Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1002 reviews
Rating 8 - Good. 215 out of 1002 reviews
Rating 6 - Okay. 93 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 55 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jackson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is perfect
Stayed 4 nights in Jun 2025

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! The service, quality of food and drink’s fantastic. We loved it. The beach is beautiful with crystal clear water and a wonderfully reef to snorkel and explore. The pool was great! You can sit on the edge of the pool and watch the amazing sunsets. The resort is close to a lot of beach restaurants. For the price and quality it’s hard to imagine much better. The beach vendors are not a problem. They are making money to survive and they offer really good stuff for cheap. Who wouldn’t want a fresh rum pineapple or coconut or delicious banana bread and empanadas for $5-$10! Just be kind to them and they will move on. I highly recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people there are probably the most friendly people we have encountered. Great hospitality and the property was prestine. We will be back soon!! we Love Roa ❤️ 🇭🇳
Stayed 4 nights in Jun 2025

10/10 Excellent

Alejandra Lizzeth

Liked: Cleanliness, amenities
It’s the best place not only for the location, but the pool, hotel amenities, restaurant, staff, and walking distance to all the best attractions the island has to offer. Minutes of snorkel away from the beautiful, colorful, amazing coral reef.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Only negative was the breakfast donning was always uncomfortably hot.
Stayed 2 nights in May 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infinity Bay was a great place to stay for our family! The pool and beach area were ideal. Very comfortable. The staff was great!
Stayed 7 nights in May 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to love and enjoy about this property. Our only complaint was the lack of our upgrade. We were initially offered it only to be told the air wasn't working so we should go get something to eat at the bar. However 3 hours later and the room still wasn't ready. We were given another room which was absolutely fine but not the upgrade we should have got. The pool areas were amazing, plenty of beds available every day. Only downside of the pool area was the lack of umbrellas for the beds. There were umbrellas available for the chairs/tables but not for the sunbeds. The bar and restaurant were great, particularly loved the swim up bar. Food was great, no complaints there. Access to the beach was convenient, and beds available too. Towels at the towel bar are easy to pick up/drop off on your way too and from. There are guys/girls who hang around the entrance to the beach offering water taxis, excursions and selling items from food, jewelry and clothing. They don't pester you if you politely decline. It is very convenient to walk from the hotel to the various restaurants and bars during the day or in the evening. There are lots of security employed by each hotel so you never feel unsafe. As I mentioned earlier we were out of season so I think the choice of restaurants was a little less but we still found some great places to eat. We can recommend the Argentinian Grill and Paradise.
Stayed 7 nights in May 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The public areas were well kept and clean. As for the room, it was clean and fit our needs perfectly. Unfortunately, the sliding glass door with the lock was quite hard to open and close, the safe's batteries were dead and the dishwasher's top rack was falling out when we arrived. The safe was immediately fix. I didn't report the door or dishwasher as I'm not on vacation to do a pre-check of the room and schedule maintenance for IB. Also, there wasn't a sharp knife in the place. It would seem there was no pre-check of the room prior to our arrival to make sure everything was in working order. I admit the dishwasher may have actually functioned but was not going to try it with the condition it was in. I just used it as a drying rack.
Stayed 8 nights in May 2025

8/10 Good

Erin, Winsted

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The two pools on the property were amazing. The beach in front of the resort was beautiful with very easy access to the coral reefs to go snorkeling. Best location on West Bay Beach. Walk to restaurants and can sign up for activities right on the beach in front of the resort. Would highly recommend for families and would stay here again
Stayed 4 nights in May 2025

8/10 Good

Heriberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción para disfrutar de la playa
Stayed 4 nights in Jan 2025

4/10 Poor

glenis

Stayed 6 nights in May 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As always, a great stay at Infinity Bay! Excellent staff!!!
Stayed 7 nights in May 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and resort!
Stayed 7 nights in Mar 2025

10/10 Excellent

Linda Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location right on West Bay Beach; two huge pools (never crowded when we went); our room was huge with 2 bdrm 2 bath w/living/dining/kitchen and 2 balconies (one huge); the breakfast buffet was really great and changed up a bit daily; the pier right next to us meant super easy to get water taxies...But the real stars were the staff who were so helpful, friendly, thoughtful, and efficient. We were treated so well! And honestly we were treated well by all the Hondurans we met; they were gracious and kind to us as strangers in their country. The gift shop was a little small BUT the staff person there was EXTREMELY helpful to us and they did have a fairly good collection of souvenirs. The Dive Shop also very friendly and helpful to us. La Palapa Bar and Grill was right on beach and service was great, food good, drinks yummy. One tip - use something to prevent sand flea bites on your legs - since I did not see many bugs thought it was fine but the sand fleas got me anyway. (Rinsing off good right after beach time would have helped, I think, and there were a couple of outdoor showers). Oh, there are elevators, very helpful for two oldsters. Although I might like to try an Air BnB on a quieter beach, my husband is ready to go right back to Infinity Bay now!
Stayed 7 nights in Apr 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice amenities. Helpful and friendly staff. Easy check-in / check-out. Great food. Immediate access to reef snorkeling. No food or bar service at pool chairs or beach chairs. Not much in the way of evening activities.
Stayed 5 nights in May 2025

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The resort was nice and very clean. However, the living room area was freezing and the actual bedroom was hot which made it uncomfortable to sleep. One thing that stood out was how early the pool closed—9 PM feels a bit too early, especially considering there was often no one around. It would’ve been great to have the option to enjoy a late-night swim. The breakfast offered was good, but I found it inconvenient that both lunch and dinner weren’t included. Having to pay a driver $40 to get to a nearby spot (only 5 minutes away) just for lunch felt unnecessary and frustrating. The food at the restaurant downstairs was okay and overpriced I had ordered nachos and they were just soggy so you have no choice but to go somewhere else.Nice stay overall, but a few adjustments could really improve the experience.
Stayed 5 nights in May 2025

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, staff was friendly. The only thing is they said I only reserved for one guest so the charged me an extra $100 for my husband. When I got on the app apparently I did only reserve for one guest but when I check it would have been the same price for 2 guest because of the room I picked. So they over charged me for that. But other than that no complaints everything was beautiful.
Stayed 2 nights in May 2025

10/10 Excellent

Victor, Jersey City

Stayed 8 nights in Apr 2025

10/10 Excellent

Virginia, Jersey City

Stayed 5 nights in Apr 2025

6/10 Okay

lawrence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we visited in 2022 and had the best time. We expected the same this year. Unfortunately, we did not have the same experience. A few things were against us as the hotel had a large event going on so the staff were at full capacity. Restaurant service was horrible (1 hour wait for a plate of nachos). We had a group with 3 kids and this was not acceptable. Check was made very confusing because of an overwhelmed staff. Again, felt that many aspect of the property had gone downhill in the past three years. Biggest issue was the service.
Stayed 2 nights in May 2025

4/10 Poor

Eric

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The reception staff are either unwilling or unable to recognize that the property is an Expedia VIP property.
Stayed 6 nights in May 2025

10/10 Excellent

Kelly Anne, Jacksonville

Stayed 5 nights in Apr 2025

8/10 Good

Jeffrey Scott

Travelled with family
Liked: Cleanliness, staff & service
The property was in a very good location and the beach area was nice. Going from the resort to the beach area needs some work on steps going down to beach. The hot water in our room was nonexistent and the maintenance guy came and checked on it two times and it still didn't work.
Stayed 6 nights in Apr 2025