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Mayan Princess Beach & Dive Resort - All Inclusive

4.0 star property
Family-friendly fun on the beach, with 2 outdoor pools

Photo gallery for Mayan Princess Beach & Dive Resort - All Inclusive

On the beach, white sand, free beach cabanas, sun-loungers
Property video
Interior
Beach bar
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Free airport shuttle
  • Parking included

Explore the area

View map
West Bay Beach, Roatan, Bay Islands
  • Place, West Bay Mall
    ‪3 min walk‬
  • Place, West Bay Beach
    ‪5 min walk‬
  • Place, Tabyana Beach
    ‪6 min walk‬
  • Airport, Roatan (RTB-Juan Manuel Galvez Intl.)
    ‪33 min drive‬

Room options

View all photos for One Bedroom Garden 2nd Floor Villa

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

One Bedroom Garden 2nd Floor Villa

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Beach Front Villa

One Bedroom Beach Front Villa

One Bedroom Beach Front Villa

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
  • Ocean view
  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Master Suite Ground Floor

Two Bedroom Master Suite Ground Floor | Living room

Two Bedroom Master Suite Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
  • Garden view
  • 113 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Las Sirenas by Mayan Princess Deluxe One Bedroom Studio

Las Sirenas by Mayan Princess Deluxe One Bedroom Studio

Las Sirenas by Mayan Princess Deluxe One Bedroom Studio

7.0 out of 10
Good
(4 reviews)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Las Sirenas by Mayan Princess Two Bedroom Family Suite (interconnecting rooms)

Las Sirenas by Mayan Princess Two Bedroom Family Suite (interconnecting rooms)

Las Sirenas by Mayan Princess Two Bedroom Family Suite (interconnecting rooms)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
LED TV
Hypo-allergenic bedding
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Tower Villa

One Bedroom Tower Villa

One Bedroom Tower Villa

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Beach Front Villa 2nd Floor

One Bedroom Beach Front Villa 2nd Floor

One Bedroom Beach Front Villa 2nd Floor

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Master Suite 2nd Floor

Coffee/tea maker

Two Bedroom Master Suite 2nd Floor

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Las Sirenas by Mayan Princess Double Deluxe Studio

Las Sirenas by Mayan Princess Double Deluxe Studio

Las Sirenas by Mayan Princess Double Deluxe Studio

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 2 Queen Beds

About the area

Roatan

An all-inclusive stay in Roatan awaits you at Mayan Princess Beach & Dive Resort - All Inclusive. You'll find West Bay Beach a few steps away and Tabyana Beach within a 10-minute stroll. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and 3 beach bars. .A day of pampering can include massages and facials along with aromatherapy and thalassotherapy. The buffet restaurant, Balam, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site Hot tub and kids' swimming pool. Meeting rooms and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 15-minute drive of this 4-property class Roatan property include Roatan Museum and Roatan Institute for Marine Sciences.

What's nearby

  • West Bay Mall - 3 min walk - 0.3 km
  • Penelope's Island Emporium - 5 min walk - 0.4 km
  • West Bay Beach - 5 min walk - 0.4 km
  • Tabyana Beach - 6 min walk - 0.6 km
  • Gumbalimba Park - 15 min walk - 1.3 km

Getting around

  • Roatan (RTB-Juan Manuel Galvez Intl.) - 28 min drive

Restaurants

  • ‪Java Vine Coffee House - ‬4 min walk
  • ‪Gula Gastrobar & Winery - ‬2 min drive
  • ‪Sea Cat - ‬11 min walk
  • ‪The Beach Club San Simón - ‬1 min walk
  • ‪Alera - ‬9 min walk

About this property

Mayan Princess Beach & Dive Resort - All Inclusive

Family-friendly fun on the beach, with 2 outdoor pools
Mayan Princess Beach & Dive Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. Bring your whole family to Mayan Princess Beach & Dive Resort - All Inclusive for summer fun including 2 outdoor swimming pools, a children's pool and snorkelling.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Roatan property.

  • 60 guestrooms or units
  • 2 levels
  • 12 buildings
  • 4 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Built in 2005
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Mayan Princess Beach & Dive Resort - All Inclusive offers 60 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free ferry terminal shuttle
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 beach bars
  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Balam
  • Calketts
  • Macao
  • The Beach Club San Simon

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Ecotours
  • Fishing
  • Hot tub
  • Kayaking
  • Library
  • Motor boating
  • Sailing
  • Scuba diving
  • Snorkelling
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Raised toilet seat
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 2 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mayan Princess Beach & Dive Resort - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mayan Princess Beach & Dive Resort All Inclusive
Mayan Princess Beach & Dive Resort All Inclusive Roatan
Mayan Princess Beach Dive
Mayan Princess Beach Dive Resort All Inclusive Roatan
Mayan Princess Beach Dive Resort All Inclusive
Mayan Princess Beach Dive All Inclusive Roatan
Mayan Princess Beach Dive All Inclusive
Mayan Princess Beach Dive Resort
Mayan Princess Beach Dive Roatan
Mayan Princess Beach Dive
Hotel Mayan Princess Beach & Dive Resort Roatan
Roatan Mayan Princess Beach & Dive Resort Hotel
Hotel Mayan Princess Beach & Dive Resort
Mayan Princess Beach & Dive Resort Roatan
Mayan Princess Beach & Dive Resort Roatan
Hotel Mayan Princess Beach
Mayan Princess Beach Hotel West Bay
Mayan Princess Beach Dive Resort All Inclusive
Bay Islands
Honduras
Mayan Princess Dive Roatan
Mayan Princess Beach Dive Resort All Inclusive Roatan
Mayan Princess Beach Dive Resort All Inclusive
Mayan Princess Beach Dive All Inclusive Roatan
Mayan Princess Beach Dive All Inclusive
Mayan Princess Beach & Dive Resort - All Inclusive Roatan
Mayan Princess Beach & Dive Resort - All Inclusive Roatan
Mayan Princess Beach Dive Resort
Mayan Princess Dive Inclusive

Frequently asked questions

Is parking available at Mayan Princess Beach & Dive Resort - All Inclusive?

Yep, Mayan Princess Beach & Dive Resort - All Inclusive has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to Mayan Princess Beach & Dive Resort - All Inclusive?

Yep, Mayan Princess Beach & Dive Resort - All Inclusive is a short 7-minute walk from West Bay Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Mayan Princess Beach & Dive Resort - All Inclusive?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Mayan Princess Beach & Dive Resort - All Inclusive have a pool?

Mayan Princess Beach & Dive Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6 AM to 9 PM.

What luxury perks are available at Mayan Princess Beach & Dive Resort - All Inclusive?

Mayan Princess Beach & Dive Resort - All Inclusive features 3 beach bars, 2 outdoor pools and free pool cabanas. All guestrooms come with pillowtop beds and premium bedding.

What makes Mayan Princess Beach & Dive Resort - All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Mayan Princess Beach & Dive Resort - All Inclusive.

Is Mayan Princess Beach & Dive Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services in the guestrooms, it's no surprise that Mayan Princess Beach & Dive Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at Mayan Princess Beach & Dive Resort - All Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Mayan Princess Beach & Dive Resort - All Inclusive?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Mayan Princess Beach & Dive Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Mayan Princess Beach & Dive Resort - All Inclusive?

No, pets and service animals are not allowed.

Mayan Princess Beach & Dive Resort - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 218 out of 356 reviews
Rating 8 - Good. 74 out of 356 reviews
Rating 6 - Okay. 33 out of 356 reviews
Rating 4 - Poor. 15 out of 356 reviews
Rating 2 - Terrible. 16 out of 356 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sheila Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice!
Stayed 2 nights in Oct 2025

10/10 Excellent

JOSE, los angeles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
EXCELENT CONDITIONS VERY CLEAN

10/10 Excellent

BIENVENIDO GARCIA, los angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
IT WAS SUPER CLEAN AND SUPER FRIENDLY
Stayed 5 nights in Oct 2025

2/10 Terrible

joaquin, union city

Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t have the greatest experience. I didn’t have WiFi in the room. The food was not that great and the service was horrible. I paid for premium all inclusive but it didn’t include all the beers. And they couldn’t tell me why. Every time I went to the front desk they didn’t know anything. There were construction infront of my room and they didn’t acknowledge that we were there. Pool was closed because of the construction and they didn’t make any effort to help us change rooms. We lost a night because of the airline connection issues and no one care about it. Very disappointed on expidia and the hostel it self.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness
Great service and excellent staff. Always making sure you are having a great time.
Stayed 5 nights in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a great time at Mayan Princess Resort. A young lady by the name of Britney that works at the front desk is a five-star employee. She gave me excellent service. I recommend anyone that goes to Mayan Princess ask for her. 10/10, the best.
Stayed 3 nights in Oct 2025

10/10 Excellent

Leon

Stayed 6 nights in Oct 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in a spacious suite with a kitchen, dining room, living room and bathroom. It was comfortable and clean. The buffet was not big but tasty most of the nights. The staff was friendly and helpful. The resort was a short walk to amazing snorkeling off the beach as well as the West Bay Dive Shop which is where we did our scuba dives.
Stayed 7 nights in Oct 2025

10/10 Excellent

karolina

Stayed 9 nights in Oct 2025

10/10 Excellent

Dunia

Stayed 3 nights in Oct 2025

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for snorkeling and sunsets The staff were all super friendly and helpful! I’m a vegetarian and had to cheat for 4 days Food was great but not a lot of vegetarian options I would have starved !
Faces sunsets!
Ocean front 2nd floor patio
Reef right off the beach!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jordy Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Angelaure Sophia St

Liked: Cleanliness, staff & service, amenities
Every thing was amazing they staff the beach view everyone was so nice but the rooms needed a lot of work.
Stayed 5 nights in Oct 2025

10/10 Excellent

Wendy Pamela Castillo, boucherville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beach, quiet, safe, nice staff
Stayed 6 nights in Oct 2025

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from start to finish. Always attentive to customer satisfaction. Everything was very clean. The staff was excellent.
Stayed 5 nights in Oct 2025

8/10 Good

Offawna

Stayed 6 nights in Oct 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful and the staff were super friendly.
Stayed 5 nights in Oct 2025

10/10 Excellent

Oscar R, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach! Costumer was 5 stars for sure! Every member made you feel at home. Great at fixing issues with a smile. I will comeback here any time. I highly recommended for couples and families!!! Thank you!
Stayed 3 nights in Oct 2025

6/10 Okay

Ivan

Travelled with partner
Pick up transport was definitely a great way to start our vacation! Very friendly and cheerful individuals! When we got to our “small” room we were surprised it was at the “Sirenas” area which seemed it was limiting with staff break room because of the conversations we could hear from inside the room, also the exposure to bats at night it was something to consider. Our room lacked of toiletries and the fridge had noticeable yellow stains in contact with our water glasses. We reached to front desk and we received a gallon of body wash but no manager or follow up in any improvement for this. Infrastructure is beautiful but a bit of ambiance like music wouldn’t hurt, specially by the pool area.
Stayed 4 nights in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great service; clean rooms; quality food and drink; nice pools; beautiful beach.
Stayed 7 nights in Oct 2025

10/10 Excellent

Paola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing. The location and hotel is beautiful. The staff is incredibly friendly. Special mentions to Mario, he will help you with everything around the hotel! Resolves anything immediately and the most friendly person. All the kitchen staff and people in the dining room! All of them! Chef is great and a lot of food options. From the bar: William! What a great guy always with a smile. Jose Luis, Roger, Damara, such friendly and nice people!!! Carlos and Wilmer who help you with the chairs and umbrellas thanks!! Also Carlos internal security, also defends marine life and makes sure all tourists respect the sea and its animals, what a blessing for this hotel to have him. Front desk is the only place where you are not greeted or treated very kindly, most of these girls have attitude. I had a question and went to front desk and instead of resolving the issue, they were giving me more issues and were really rude, I had to stop them immediately I guess they forget that they are not doing you a favor, you pay to be there! The only 2 people in front desk who are nice are Stefany and victor. Other than that, I stay in this place 3-4 times a year but next time will think about because of the issues with the people in front desk
Stayed 1 night in Oct 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Tina Marei

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so courteous! William the bartender was amazing! The wedding we attended at San Simon was so beautiful! The food…I can’t say enough good things. We didnt have anything that wasn’t cooked to perfection! We stayed for 7 days and would definitely return! Everything was very clean and well kept! The pool by our room was being repaired, and that was disappointing, but it was nearly finished when we left. We still had the beautiful beach and the pool was always perfect. Bonus..Demera? The barista; had our coffee done to perfection by the time she spotted us and we walked up, she always remembered what we liked. Even the security guard Mark and Greg were always so courteous and we felt completely safe at all times.
Stayed 7 nights in Oct 2025

4/10 Poor

Silvestre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful, awesome !! But the service is very poor
Stayed 5 nights in Sep 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in the hotel is great except for Brittny or brinny don’t know her name well. She makes the hotel experience terrible. She is not even nice or friendly. Other than that, amazing stay. But I would doubt staying again if I have to be greeted by her in front desk .
Stayed 3 nights in Oct 2025