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Mercure Manchester Norton Grange Hotel & Spa

4.0 star property
Victorian hotel with full-service spa and health club

Photo gallery for Mercure Manchester Norton Grange Hotel & Spa

Sports facility
Exterior
Exterior
Lobby
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

The current price is NZ$152
includes taxes & fees
27 July - 28 July

Explore the area

Map
Manchester Road, Castleton, Rochdale, England, OL11 2XZ
  • Heaton Park
    ‪9 min drive‬
  • AO Arena
    ‪17 min drive‬
  • Etihad Stadium
    ‪18 min drive‬
  • Manchester (MAN)
    ‪29 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2024
Sofa bed - double
Blackout curtains
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
Renovated in 2024
Blackout curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2024
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2024
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Room, Multiple Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2024
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

About the area

Rochdale

A family-friendly stay in Rochdale awaits you at Mercure Manchester Norton Grange Hotel & Spa. You'll be 4.3 km (2.7 mi) from Middleton Shopping Centre and 4.7 km (2.9 mi) from Greater Manchester Fire Service Museum. Highlights at this Victorian hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to Spa Naturel can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The restaurant, Pickwick Bar & Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Business amenities include 9 meeting rooms, a conference centre, and coworking space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. English breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4-property class Castleton hotel include Heaton Park and Trafford Centre.

What's nearby

  • Heaton Park - 9 min drive - 11.7 km
  • Co-op Live Arena - 17 min drive - 15.4 km
  • AO Arena - 17 min drive - 18.8 km
  • Etihad Stadium - 18 min drive - 16.7 km
  • Deansgate - 18 min drive - 19.1 km

Getting around

  • Milnrow Tram Stop - 6 min drive
  • Manchester Castleton Station - 17 min walk
  • Manchester Airport (MAN) - 31 min drive

Restaurants

  • ‪Sandbrook Carvery - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Summit Inn - ‬7 min drive
  • ‪The Hopwood Arms - ‬6 min walk
  • ‪The Sandbrook - ‬4 min drive

About this property

Mercure Manchester Norton Grange Hotel & Spa

Victorian hotel with full-service spa and health club
Mercure Manchester Norton Grange Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

9 meeting rooms and coworking spaces are available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Mercure Manchester Norton Grange Hotel & Spa. Free self parking is available. A complete renovation of Mercure Manchester Norton Grange Hotel & Spa was completed in August 2024.

This Victorian Rochdale hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1876
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Gift shop
  • Newspapers for purchase
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Manchester Norton Grange Hotel & Spa offers 81 air-conditioned accommodations with a hairdryer and an iron/ironing board. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Spa Naturel has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Greek, Hindi, Italian, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Pickwick Bar & Restaurant

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 9 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Magnifying mirror
  • No lift
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1876
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2024
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Meal delivery service
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Printer
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12 per person
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 15 (subject to availability)
  • In-room safe fee: GBP 25 per day
  • Rollaway bed fee: GBP 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Hotel Norton Grange
Mercure Manchester Norton
Mercure Manchester Norton Grange
Mercure Manchester Norton Grange Hotel
Mercure Manchester Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Rochdale
Mercure Norton
Mercure Norton Grange Manchester
Norton Grange Hotel Manchester
Norton Grange Mercure
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel Spa
Mercure Manchester Norton Grange Hotel & Spa Hotel
Mercure Manchester Norton Grange Hotel & Spa Rochdale
Mercure Manchester Norton Grange Hotel & Spa Hotel Rochdale

Frequently asked questions

What is the cancellation policy at Mercure Manchester Norton Grange Hotel & Spa?

Mercure Manchester Norton Grange Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Manchester Norton Grange Hotel & Spa?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Mercure Manchester Norton Grange Hotel & Spa on 27 Jul 2025 start from NZ$151.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Manchester Norton Grange Hotel & Spa?

Yep, Mercure Manchester Norton Grange Hotel & Spa has a free self car park.

Is there a spa on site at Mercure Manchester Norton Grange Hotel & Spa?

Yep, Spa Naturel is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Mercure Manchester Norton Grange Hotel & Spa have a pool?

Mercure Manchester Norton Grange Hotel & Spa has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mercure Manchester Norton Grange Hotel & Spa?

Mercure Manchester Norton Grange Hotel & Spa features a full-service spa, a health club and an indoor pool.

Is Mercure Manchester Norton Grange Hotel & Spa family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mercure Manchester Norton Grange Hotel & Spa is a hit with families.

Does Mercure Manchester Norton Grange Hotel & Spa serve breakfast?

You bet, English brekkie is served on weekdays between 6:30 AM and 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Manchester Norton Grange Hotel & Spa?

No, Mercure Manchester Norton Grange Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Manchester Norton Grange Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Manchester Norton Grange Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Manchester Norton Grange Hotel & Spa?

No, only service animals are allowed.

Is there a golf course on site at Mercure Manchester Norton Grange Hotel & Spa?

There is a golf course next to Mercure Manchester Norton Grange Hotel & Spa.

Mercure Manchester Norton Grange Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 340 out of 858 reviews
Rating 8 - Good. 273 out of 858 reviews
Rating 6 - Okay. 146 out of 858 reviews
Rating 4 - Poor. 59 out of 858 reviews
Rating 2 - Terrible. 40 out of 858 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the hotel - only issue is it’s very loud. You can hear every door that open and shuts from your room. But no big deal, I can sleep through some noise
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 4 nights in Mar 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the Norton Grange. The room was lovely & clean & the bed was nice & comfy. We will definitely stay there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to find, in a pleasant location. Looks like the hotel has been recently refurbished, very clean and tidy. Room was well appointed and a good size. Good range of meals on the hotel restaurant menu. My 2 night stay was very good value for money.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alice

Stayed 1 night in Mar 2025

10/10 Excellent

barry

Stayed 1 night in Mar 2025

10/10 Excellent

Anne Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff. I arrived late due to motorway problems so can’t rate the evening meal
Stayed 1 night in Mar 2025

8/10 Good

Jon-Paul

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller
Stayed 1 night in Mar 2025

10/10 Excellent

Colin

Liked: Property conditions & facilities
Lovely ace
Stayed 1 night in Mar 2025

10/10 Excellent

Mr. David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay and the mercure

My wife and i and two friends stayed over at the mercure for two nights. We found the facilities and amenities fantastic and the staff very friendly and attentive.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Norton Grange Hotel, and the absolute highlight was the spa! It’s incredible to have access to such a great pool, sauna, steam room, and jacuzzi for the same price as a Premier Inn or Travelodge, but with so much more value. Add in a lovely breakfast, and it’s an absolute steal for a relaxing getaway. The spa is well-maintained and a true luxury, making this hotel stand out. It’s rare to find such great facilities included in an affordable stay, and it made my visit feel much more special. A Few Things to Consider: • Event Nights Are VERY Loud – If there’s a wedding or party, expect super loud music that can go on until 1:30 am. The hotel warns ahead of time and makes it clear that no complaints will be accepted, so if you need a quiet night, check before booking! The other nights of my stay were peaceful, but the wedding night was a challenge for sleep. • Rooms Near the Stairwell Get Noise – My room was next to the stairwell, and the fire door slamming shut every time someone used it was quite disruptive. Light sleepers should request a room away from high-traffic areas. • Breakfast Could Use Some Healthier Options – While the breakfast was generous, most items were fried (fried eggs, sausages, etc.). Adding scrambled eggs and smoked salmon would be a great touch for those looking for lighter choices. Final Verdict Despite some noise issues, I loved my stay. The fantastic spa, great breakfast, and unbeatable value make it an excellent choice
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Stayed 4 nights in Feb 2025

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing and stunning Hotel, Spa was trully the bes

I highly recommend this hotel, I found the swimming pool and the spa amazing. I have never seen the variety of different spa rooms. aroma steam and sauna. Ice room with actual crushed ice. and the jacuzzi being open to the outside with a beautiful view.
Stayed 1 night in Mar 2025

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
Didnt like that we where in queue for happy hour staff shere slow so we waited 20 mins to be told we where too late to qualify ..not. acceptable
Stayed 1 night in Feb 2025

8/10 Good

Arfan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good gym

Decent hotel with great gym and pool facilities
Stayed 1 night in Feb 2025

4/10 Poor

Laverne

Stayed 1 night in Feb 2025

10/10 Excellent

Savitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place on a stop over. Not far from the M62. Clean spacious room and shower/bath. Breakfast option and lunch/dinner available. On site spa/gym/pool. Lovely grounds. Would recommend.
Stayed 1 night in Feb 2025

2/10 Terrible

Lee, Bedford

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh, this one’s a masterpiece of hospitality. I show up at 8 PM, having booked a double bed—naturally, I get two singles. Fine, they move me to a proper double. I walk in, and the window is wide open because the cleaner was in that morning. No big deal, except the heating is broken, and the hotel’s solution? A mini radiator. And I mean mini—like, “might just about keep a hamster cozy” mini. So, I leave it to “warm up” while I head to the bar for an 8 quid pint of zero-alcohol disappointment. Get back, still freezing. End up sleeping in my coat because the outside temperature is just above freezing, and inside? I’d say somewhere between “unpleasant” and “should I be worried about hypothermia?” levels of cold. And the best part? I find out this morning that the hotel knew about the heating issue before lunchtime. I didn’t even book until 4 PM. So they knowingly let me check into what was essentially an icebox. That’s not just bad service—that’s straight-up wrong.
Stayed 1 night in Feb 2025

10/10 Excellent

Jon-Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

gena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ever been asked to prove your child is yours!

would just like to leave some feedback. upon check in I had to show photo ID for both myself and my son. I assume to prove he was my son. although I appreciate safeguarding measures are necessary and important it would have been helpful to be told this before visiting just like the message about noise. I have never before had to prove my son was who I had said he was and this was a real shock which affected me deeply. It was only by fortune that I have photographs of both passports on my phone as we are going on holiday next week and I dread to think what would have happened had I not had those. Simply messaging me like the message about the noise would have prepared me. Also, when we came for breakfast I was told I'd only paid for myself. My booking definitely is for one adult and one child so not sure whether this is a problem with hotels app or the link between that and the hotel but there is no way I would eat without my son. Really nice hotel and spa but my visit bookended by an upsetting checkin and problems with breakfast so all ruined
Stayed 1 night in Feb 2025