4/10 Poor
Kaylee
Travelled with family and small children
3 Feb 2025
Liked: Amenities
When we first checked in, everything was great! We went up to our room, it seemed clean at the time… we didn’t spend much time in our room for the first night, but the next day we came back to our room and I was looking for the “kitchen trash” and I looked under the sink, and it was full of trash from the previous guest. So after having to ask for multiple things for our room, I then had to go tell them our garbage wasn’t changed… then I get a knock at our door that the person in charge of “housekeeping” was on the phone because one of the workers there said I was irate. I never acted in a way that was wrong but I was irritated. After speaking with him, I was told that he would call me the next day and discuss things further with me. The GM and the head of housekeeping knew I was upset and never tried to make it right with us. I was waiting to make a review because I was hoping that they would reach out to me. After the way I was treated during our stay, and had a housekeeping working knock on our door for me to speak to another employee on their personal cell phone is completely unacceptable to me, I would say I would never stay at this location, again. The rooms were spacious, but not up to my cleaning standards.
Kaylee
Stayed 2 nights in Jan 2025