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The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

4.0 star property
Art Deco hotel with full-service spa and 24-hour fitness centre

Photo gallery for The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Rooftop terrace
Bar (on property)
Exterior
Breakfast, lunch, dinner served; American cuisine
Body treatments, facials, massages

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
The current price is NZ$297
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
550 East Ave, Rochester, NY, 14607
  • Place, Rochester Museum and Science Center
    ‪2 min walk‬
  • Place, Eastman School of Music
    ‪13 min walk‬
  • Place, Strong
    ‪15 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed
Premium bedding
Egyptian cotton bed sheets
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
Premium bedding
Sofa bed
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
Premium bedding
Hair dryer
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
Premium bedding
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
Premium bedding
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, Multiple Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Balcony
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
Premium bedding
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Living area

Deluxe Suite, 1 King Bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Egyptian-cotton sheets
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Rochester

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton places you in the centre of Rochester, steps from Rochester Museum and Science Center and within a short 5-minute stroll of Strasenburgh Planetarium. Highlights at this Art Deco hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering at Ape + Canary Spa can include massages and facials. The steakhouse, CHAR Steak and Lounge, serves American cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. 6100 square feet (567 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6 AM and 10 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Downtown Rochester hotel include Strong and University of Rochester.

What's nearby

  • Rochester Museum and Science Center - 2 min walk - 0.2 km
  • Park Avenue - 5 min walk - 0.5 km
  • Eastman School of Music - 13 min walk - 1.1 km
  • Strong - 15 min walk - 1.3 km
  • University of Rochester - 14 min drive - 4.3 km

Getting around

  • Rochester Station - 2 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.) - 13 min drive

Restaurants

  • ‪Ardor Park Artisanal Pizza - ‬6 min walk
  • ‪The Daily Refresher - ‬7 min walk
  • ‪Char Steak & Lounge - ‬1 min walk
  • ‪Bachelor Forum - ‬8 min walk
  • ‪The Mad Hatter Restaurant & Bakery - ‬7 min walk

About this property

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Art Deco hotel with full-service spa and 24-hour fitness centre
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 6100 square feet (567 square metres) and includes conference space. A rooftop terrace, spa services, and a vending machine are also featured at the business-friendly The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton. Self parking is free.

  • 1 building
  • 155 guestrooms or units
  • 9 levels
  • 6100 sq ft of conference space
  • 567 sq. m of conference space
  • Built in 1978
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 5 to 40 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHAR Steak and Lounge
  • Hatties Sushi & Cocktails

Things to do

  • 24-hour gym
  • Full-service spa
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6,100 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Strathallan
Strathallan DoubleTree
Strathallan DoubleTree Hilton Rochester
The Strathallan Rochester Hotel Spa DoubleTree by Hilton
The Strathallan Rochester Hotel Spa A DoubleTree by Hilton

Frequently asked questions

What is the cancellation policy at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton on 23 Nov 2025 start from NZ$296.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

Yep, The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton has a free self car park.

Are there any beaches close to The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

The closest beach to The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton is Ontario Beach Park (12 km).

Is there a spa on site at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

Yep, Ape + Canary Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

What makes The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton a romantic place to stay?

Couples dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton.

Does The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton serve breakfast?

You bet, cooked-to-order brekkie is available daily from 6 AM to 10 AM.

Is there a free airport shuttle available at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

No, The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton?

No, pets are not allowed.

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 899 reviews
Rating 8 - Good. 205 out of 899 reviews
Rating 6 - Okay. 90 out of 899 reviews
Rating 4 - Poor. 41 out of 899 reviews
Rating 2 - Terrible. 21 out of 899 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Regan

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Stayed 1 night in Aug 2025

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, amenities
Classy place
Stayed 2 nights in Aug 2025

8/10 Good

Rick

Liked: Cleanliness
The Strathallen Rochester is a nice hotel BUT it is looking a little "tired". I noticed several items of deferred maintenance.
Stayed 3 nights in Aug 2025

10/10 Excellent

Biagio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Location is great - right in the city. Walking distance to bars, coffee shops, and other venues. Rooftop bar was nice and had great drinks.
Stayed 2 nights in Aug 2025

10/10 Excellent

Roger

Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra, Batavia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Rooms were clean. Housekeeping staff were friendly and willing to provide services (additional towels) when requested. Restaurant was very good. All staff members were friendly and helpful!
Stayed 3 nights in Jul 2025

2/10 Terrible

Erica

Disliked: Staff & service, amenities
Was charged for smoking and pet hair. 1. Don’t travel with an animal. There is video proof the hotel has when I entered and exited the building. 2. I haven’t smoked in my 37 years of living. I left the room immaculate like I always do when leaving a hotel. I travel all the time not once have a hotel charged me for fake incidentals. Be aware when staying here. I even took pictures upon checking out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Only downside is the housekeeping needs a best practice in personal hygiene
Stayed 4 nights in Jul 2025

10/10 Excellent

Donald

Travelled with family
Stayed 1 night in Jul 2025

8/10 Good

Zuraya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a nice stay! Very walkable. The only issue was our bathroom shower had to be cleaned by their cleaing service when we came in on a late flight past midnight and then the room smelled like bleach.
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- staff was awesome
Stayed 1 night in Jul 2025

10/10 Excellent

DIERDRE

Liked: Cleanliness, staff & service, property conditions & facilities
Ghjj
Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I believe the hotel will undergo renovations now that it is owned by Hilton. The rooms need updated furniture, especially the couch in our 1-bdrm suite. It was old and uncomfortable. The AC unit is the old loud kind. Otherwise the room was good. The location of the Strathallan is perfect and the rooftop bar is a great place to catch the sunset over the city scape… great views and plenty of seating. The martinis are excellent too! The breakfast was perfect!
Stayed 1 night in Jul 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Mary

Stayed 1 night in Jul 2025

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Excellent amenities; rude, unprofessional manager

The hotel is well appointed, clean, and modern. It has an up-scale feeling to it, and is generally very comfortable. The roof-top lounge is worth a visit, and the restaurant food is high quality and well presented. It still feels pricey for what it is, but not too pricey. The staff is generally excellent, and overall I had a positive experience. That said, I had a few very negative interactions with one or two of the more senior and older/mature looking members of the staff. They were consistently gruff, came across as rude, and borderline unprofessional. Their behaviour compares very poorly to the rest of the crew. Since they're still employed, I assume they are the hotel management. I didn't ask. One particularly poor experience was when I called down to ask about late checkout. For context, I was in an "accessibility" room. I have some mobility issues, and this is a room designed to be more comfortable for people like me. I called at 11:10, and was told to vacate by 11:30. The call was handled by what I assume is a manager. I met him again on the way out - he was running the reception at the time. Thinking that the 20 minute deadline is some sort of gaffe or mistake, I made the mistake of checking. I asked if this is standard hotel policy or some kind of emergency. He made it clear to me that it's not an emergency, not hotel policy, and that he didn't appreciate being called out like this in front of other guests. Barely-contained rude and unprofessional.
Stayed 3 nights in Jul 2025

8/10 Good

Linda

Staff at the front desk and restaurant were all great!
Stayed 4 nights in Jul 2025

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and amazing location
Stayed 2 nights in Jul 2025

10/10 Excellent

LATOYA, rochester

Stayed 1 night in Jul 2025

10/10 Excellent

Katherine, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a balcony!
Stayed 4 nights in Jul 2025

10/10 Excellent

Cheng

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jun 2025