6/10 Okay
Maggie
18 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, constant room key issues unresolved
Very nice hotel, room was smaller than expected. Staff were very friendly and the hotel was very clean and appears updated. Great location.
The main problem we had was that our room keys didn’t work the whole time we stayed. We arrived before our room was ready so we were checked in, got our room keys and left our luggage. The desk is only staffed until 1530h. We went out and came back early evening. One key worked. We let the staff know via text and they tried to fix it remotely. We went out for an hour and came back, neither key worked. Again let the staff know. Went out for dinner and let the staff know when we would be back from dinner in case the keys didn’t work. Came back at 22:00, neither key worked nor did the pin pad on the door. Again needed to message the staff and wait for them to try and unlock our room remotely. Let them know our plans for the next day in case our keys didn’t work. In the morning went out for breakfast, when we came back at 930, keys didn’t work and no one was at the desk despite being told they’d be there at 9 (we needed to leave for the airport at 1100). Asked the maid to let us in and her key didn’t work neither did her access code (pin pad on hotel room doors). She called the missing reception staff and they were able to unlock our door remotely. No compensation was offered for this stressful inconvenience of not being able to access our room. So keep in mind no staff on site after 1530 to help with issues. Would not stay again.
Maggie
Stayed 1 night in Sep 2025
