2/10 Terrible
Falenaoti
29 Sept 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
We were put in room 407/408 suite for 4 people (1 double bed, 2 singles). We each had 1 pillow that was flat like a pancake throughout the duration of our trip (8 days), the room needed a huge overhaul - misty mirror, dirty walls, dark interior, curtains dusty and heavy, bathroom was small and had no air conditioning, a bit of a safety hazard as toilet and bidet faced eachother with only a narrow space for your legs to walk through then not much room before there was a step especially when 4 people each have a shower one after another, the bathroom heats up, and it becomes misty. Bathroom door drags on the floor so required a hard push inwards, a bit of a task for my elderly mother. Toilet seat was broken. The phone had no dial tone. After reporting most of these incidences to hotel reception, after 5 days, the hotel offered to move us to another room. However, they couldn't guarantee our last 2 nights therefore I did not take them up on the offer. Up to the day we left, they still had not fixed the problems stated but they didn't want to compensate us either. It certainly wasn't worth what we paid for and was excessively overpriced for a rundown 4-star hotel. Breakfast was good however hot items like coffee, bacon and scrambled eggs were often cold as soon as you laid them on the table. They have one decrepit lift. Drainage was bad, gurgling sound after flushing or tap running, with a terrible smell. Overall, I wouldn't ever recommend this hotel. Management are unreliable.