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Hotel Ciao

Property class: 1

Photo gallery for Hotel Ciao

A building facade with multiple windows, some with shutters, and a decorative archway at the bottom.
A hotel room with two beds, a small table, a chair, a radiator, and a window with curtains.
A modern bathroom with a glass shower enclosure, a round sink with a wooden countertop, and a white toilet.
A narrow hallway with wooden flooring and white walls.
A marble staircase with a handrail, leading to a door at the top.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Room service
  • Housekeeping
The current price is NZ$173
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
Via Marsala 96B, Rome, RM, 00185
  • Place, Via Marsala
    ‪1 min walk‬
  • Place, Basilica di Santa Maria Maggiore
    ‪8 min walk‬
  • Place, Via Nazionale
    ‪10 min walk‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪31 min drive‬

Room options

View all photos for Classic Double Room

A modern bedroom with a large bed, two bedside tables, and a chair.

Classic Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Single Room

A hotel room with a large bed, a wooden nightstand, a desk with a chair, a vase with flowers, and a painting on the wall.

Classic Single Room

8.8 out of 10
Excellent
(10 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Triple Room

A hotel room with a striped wall, a bed with patterned bedding, a small table, and a chair.

Classic Triple Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room Private External Bathroom

A bedroom with a bed, red chairs, a bedside table, a lamp, and a wardrobe.

Double Room Private External Bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Quadruple Room

A bedroom with a bed, red chairs, a bedside table, a lamp, and a wardrobe.

Classic Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A bedroom with a bed, a wooden chair, a nightstand, and a wall-mounted TV.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

A bedroom with a bed, a desk, a chair, a TV, and a wardrobe.

Deluxe Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

A neatly made bed with patterned bedding, a bedside table, a wall-mounted light, and a wooden canopy structure.

Deluxe Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

A modern hotel room with a large bed, bedside tables, a mirror, and a wardrobe.

Superior Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

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About the area

Rome

Hotel Ciao puts you in the heart of Rome, connected to the convention centre and within a 20-minute stroll of popular places like Via Nazionale and Via Veneto. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, concierge services and multilingual staff. Additionally, you'll find luggage storage, a front desk safe and a lift. .Attractions within a 30-minute walk of this Rome City Centre hotel include Colosseum and Villa Borghese.

What's nearby

  • Via Marsala - 1 min walk - 0.0 km
  • Basilica di Santa Maria Maggiore - 8 min walk - 0.7 km
  • University of Roma-La Sapienza - 8 min walk - 0.7 km
  • Via Nazionale - 10 min walk - 0.9 km
  • Teatro dell'Opera di Roma - 10 min walk - 0.9 km

Getting around

  • Rome Termini Station - 2 min walk
  • Termini Tram Stop - 6 min walk
  • Ciampino Airport (CIA) - 34 min drive

Restaurants

  • ‪Mignon - ‬6 min walk
  • ‪VyTA Boulangerie - ‬2 min walk
  • ‪Eccellenze della Costiera - ‬4 min walk
  • ‪Chicken Hut - ‬7 min walk
  • ‪Trombetta - ‬3 min walk

About this property

Hotel Ciao

Hotel Ciao offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Hotel Ciao also features a front desk safe and a lift.

This Rome hotel is smoke free.

  • 15 guestrooms or units
  • 3 levels
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Hotel Ciao offers 15 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. Televisions come with satellite channels. Guests have access to shared bathrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Mini-fridge

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 steps to reach entrance
  • Lift (59 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Soap
  • Toilet paper

Entertainment

  • TV with satellite channels

Food and drink

  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Ciao Hotel
Ciao Rome
Hotel Ciao
Hotel Ciao Rome
Hotel Ciao Rome
Hotel Ciao Hotel
Hotel Ciao Hotel Rome

Frequently asked questions

Is there a free airport shuttle available at Hotel Ciao?

No, Hotel Ciao does not offer an airport shuttle service.

How much does it cost to stay at Hotel Ciao?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Ciao on 23 Aug 2026 start from NZ$173, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time are check-in & check-out at Hotel Ciao?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Hotel Ciao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 252 reviews
Rating 8 - Good. 71 out of 252 reviews
Rating 6 - Okay. 29 out of 252 reviews
Rating 4 - Poor. 8 out of 252 reviews
Rating 2 - Terrible. 14 out of 252 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, Great staff, Ideal location
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcoming staff team and great croissants and drinks for breakfast. An amazing stay thank you so much.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Denice

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic. Charming. Immaculately clean and incredibly close to the Roma Termini station. Great and safe location. Excellent access to stores and shops and food. The staff was incredibly accommodating and we have no hesitation in recommending it. Would absolutely stay again.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tyler r

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station, which is convenient, and if you're ok with walking to the monuments it's safe. Don't recommend walking East from the hotel after dark though. Staff was excellent, very helpful!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very friendly and helpful. The rooms were very clean. The air conditioning worked well. Location was perfect. Very close to the train station and many restaurants. Would book again and recommend to others.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was super helpful and knowledgeable. Our room was pretty basic but clean. We were so busy to see the sites it didn’t matter to us. The location is great and a very short walk across the street to the train station and subways.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Brian

Very convenient being near the train station and the metro to get around Rome . Very accommodating to all our needs - spoke English at the desk. This made our trip in Rome, so enjoyable.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Amenities
Central location. Great staff. Secure. But Clientele insist on smoking which ruins sleep necessary to stay healthy exploring Rome. Could use 24 hour monitoring, or smoke alarms.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Jeremiah

Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful stay at Hotel Ciao., If I’m in Rome again I will definitely stay here.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and the staff was very welcoming and friendly. Wish I could have stayed more than one night!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Ciao has the friendliest and most helpful staff ever! The location is amazing - right across from Termini Station and near many shops, pharmacy, supermarket and food places. I traveled alone and felt very safe. It is perfect if you need an place that makes It easy to get to and from other places via train or metro. They stored my luggage for me overnight when I left and returned. I will use this hotel in future trips to Rome.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jerick

Liked: Cleanliness, property conditions & facilities
Great location, right by the train station. Easy to get all over the place. Prices are reasonable.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and staff
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Jessyca

Liked: Cleanliness
Yes
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel near main station, great for buses and metro. Staff very friendly and helpful, would stay here again.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good with suggestions and help with luggage - good coffee machine Ruby at front desk was very helpful and spoke good English. She ran out for batteries for the hotel scale so I could weigh luggage. Thanks again Ruby Good location with Termini station across the street. I would stay again. Bed was softer than I like but was ok for a few nights. Shower pressure was excellent
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

MICHELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to find, no sign outside & only a tiny sign at the door entrance which is also an entrance to apartments. The elevator is tiny which made hauling the luggage a bit difficult. But the room itself was fine & very clean.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
close to train station.places to eat nearby.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Aurélien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly staff and great location

Fantastic service, friendly staff
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff… clean rooms and great location….
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ciao was a great stay. Staff were friendly and super helpful. The location is secure and convenient. Would stay there again and recommend!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Katey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, right next to the main train station, lots of food options and supermarket. Staff were really friendly and helpful.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room beds made everyday nice bonus. Easy and convenient to attractions and shopping. Great experience. Staff was wonderful.
Stayed 2 nights in Oct 2025