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DoubleTree by Hilton Sacramento

4.0 star property
Suburban hotel with bars/lounges and 24-hour fitness centre

Photo gallery for DoubleTree by Hilton Sacramento

Lobby
Outdoor pool, pool loungers
Exterior
2 bars/lounges
Business centre

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Housekeeping
  • Breakfast available
  • Parking available
The current price is NZ$246
includes taxes & fees
18 Aug - 19 Aug

Explore the area

View map
2001 Point West Way, Sacramento, CA, 95815
  • Arden Fair Mall
    ‪3 min walk‬
  • Cal Expo
    ‪10 min walk‬
  • Cal Expo Race Track
    ‪16 min walk‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

1 King Bed, Accessible, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Deluxe Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(23 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Two Double Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Two Double Room

7.2 out of 10
Good
(30 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.0 out of 10
Very good
(19 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Arden Wing)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed (Arden Wing)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Family Room, 2 Bedrooms

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Family Room, 2 Bedrooms

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Pillow-top bed
  • 74 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite One King Bed Non-Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite One King Bed Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Bathroom shower

Room, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Two Queen Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Two Queen Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for King Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

King Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe King Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

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Exterior

Hilton Sacramento Arden West

Sacramento
  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
3.8 out of 5, Good, 1,005 reviews
The price is NZ$265
includes taxes & fees
17 Aug - 18 Aug
Hilton Sacramento Arden West

About the area

Sacramento

At DoubleTree by Hilton Sacramento you'll be within a 30-minute stroll of Arden Fair Mall and Cal Expo Race Track. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The café, Twigs Cafe, is open for breakfast, lunch and dinner. Enjoy the 24-hour gym and pool loungers. 32 square feet (3 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Point West hotel include Sacramento Convention Center and K Street Mall.

What's nearby

  • Arden Fair Mall - 3 min walk - 0.3 km
  • Cal Expo - 10 min walk - 0.9 km
  • Cal Expo Race Track - 16 min walk - 1.4 km
  • California State University Sacramento - 6 min drive - 6.1 km
  • Golden 1 Center - 6 min drive - 8.6 km

Getting around

  • Royal Oaks Station - 3 min drive
  • Roseville Station - 19 min drive
  • Sacramento, CA (SMF-Sacramento Intl.) - 29 min drive

Restaurants

  • Raising Cane's Chicken Fingers
  • ‪85˚C Bakery Cafe - ‬11 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬9 min walk
  • Seasons 52

About this property

DoubleTree by Hilton Sacramento

Suburban hotel with bars/lounges and 24-hour fitness centre
DoubleTree by Hilton Sacramento offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 32 square feet (3 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Sacramento. For a fee, parking is available.

  • 448 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Conference rooms
  • 32 sq ft of conference space
  • 3 sq. m of conference space
  • Built in 1976
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Microwave in a common area
  • Dining venue
DoubleTree by Hilton Sacramento offers 448 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Pillowtop beds feature down duvets. 55-inch flat-screen televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Bosnian, English, Farsi, Hindi, Russian, Spanish

Similar properties

Exterior

Hilton Sacramento Arden West

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
3.8 out of 5, Good, 1,005 reviews
The price is NZ$265
includes taxes & fees
17 Aug - 18 Aug
Hilton Sacramento Arden West

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Limo/town car service
  • Parking on site (USD 12 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 17.95 for adults and USD 9.95 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • R.J. Grins
  • Twigs Cafe
  • Twigs Lounge

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 32 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 0.3 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17.95 for adults and from USD 9.95 for children
  • Self-parking fee: USD 12.00 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Sacramento
DoubleTree Hilton Sacramento
DoubleTree Sacramento
Hilton DoubleTree Sacramento
Sacramento DoubleTree
Sacramento DoubleTree Hilton
Doubletree By Hilton Sacramento Hotel Sacramento
DoubleTree Hilton Sacramento Hotel
DoubleTree by Hilton Sacramento Hotel
DoubleTree by Hilton Sacramento Sacramento
DoubleTree by Hilton Sacramento Hotel Sacramento

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Sacramento?

DoubleTree by Hilton Sacramento offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Sacramento?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Sacramento on 18 Aug 2025 start from NZ$245.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Sacramento?

Yep, DoubleTree by Hilton Sacramento has a self car park for USD 12.00 per night.

Does DoubleTree by Hilton Sacramento have a pool?

DoubleTree by Hilton Sacramento has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes DoubleTree by Hilton Sacramento a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Sacramento.

Does DoubleTree by Hilton Sacramento serve breakfast?

Sure does, full brekkie is served daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Sacramento?

No, DoubleTree by Hilton Sacramento does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Sacramento?

Yep, you can grab a meal at DoubleTree by Hilton Sacramento's onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Sacramento?

Check-in begins at 4 PM. Check-out time is 11 AM.

DoubleTree by Hilton Sacramento Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 284 out of 699 reviews
Rating 8 - Good. 127 out of 699 reviews
Rating 6 - Okay. 113 out of 699 reviews
Rating 4 - Poor. 81 out of 699 reviews
Rating 2 - Terrible. 94 out of 699 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Vy, Marina

Stayed 2 nights in May 2025

8/10 Good

kristi

Stayed 4 nights in May 2025

10/10 Excellent

Kirkley

Stayed 2 nights in May 2025

2/10 Terrible

Kayla

Business traveller
Disliked: Staff & service

Disappointed customer

We were very disappointed in the customer service. Manager checked us in and didn’t write room number on the key slip and we had to go to every room on both floors to see if the keys worked, while carrying all our luggage on a hot day . We tried to call front the phone number to the hotel to get to front desk and no one answered. We called 3 times, since the front desk was pretty far, my husband had to get in the car to drive to the front desk . Finally I had to go to a friends room to use her room phone to get to front desk. Worker apologize and said it was busy but when we checked in, there was no one in line. When my husband got to the front desk, she pretended that she didn’t when we checked in, it had only been 10 minutes. Parking gate was broken and we were late to a volleyball tournament. Had to drive to the other end to get out. I will never stay there again.
Stayed 2 nights in May 2025

8/10 Good

Ramanjot

Stayed 1 night in Mar 2025

4/10 Poor

Phillip

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Check the A/C is working in the room

The AC was not cooling in my room and it was warm and stuffy. Engineering tried to fix but unsuccessfully. After 3 hours of waiting, we got offered a new room. The AC in the new room was working a bit better but it was still uncomfortable.
Stayed 1 night in May 2025

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Abraham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Clean

Great rooms and cleanliness. Only downside to my trip was the accommodation of rooms. I booked two rooms and was told I was able to get joint rooms, or atleast next to each other. However, at check in, they said the only rooms available was one on the first floor, and the other on the third floor. Eventually, another one of the receptionists was able to work something out and accommodate the rooms for our group. She was very understanding and was able to honor our accommodation as it had been guaranteed previously.
Stayed 1 night in May 2025

10/10 Excellent

George

Stayed 2 nights in Apr 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

margo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Elodia

Stayed 1 night in Apr 2025

10/10 Excellent

Da'Nay

Stayed 3 nights in Apr 2025

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the only thing i wish the water pressure was better in the shower
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 2 nights in Apr 2025

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities
Stay was alright. My hotel room was clean and comfortable. The shower / tub barely had enough water pressure to work. Facility doors and even my room door didn’t close on their own like they should. I had to make sure the doors were closed behind me or they wouldn’t have closed all the way.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Hillary

Stayed 1 night in Mar 2025

8/10 Good

Karina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Spacious
Stayed 1 night in Mar 2025

10/10 Excellent

Raegan

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Room Did not actually sleep 5 people

We booked a room for 2 adults and 3 children that advertised that it could sleep 5 people. We put in the ages of our children, 16, 13, and 11. When we arrived, the hotel said we only had two queens. This wasn’t surprising to me because we often have rooms with two queens that also have a sofa seating area or pull out couch. This room did not have adequate sleeping for 5 people. When talking with the hotel about it, they let me know that this is a hotels.com problem because of how they advertise. They advised me to stop booking through hotels.com and book directly with the hotel. How can hotels.com prevent this from happening again?
Stayed 1 night in Mar 2025

6/10 Okay

Meadow

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good experience except s
Stayed 1 night in Mar 2025