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Crowne Plaza Resort Saipan by IHG

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Crowne Plaza Resort Saipan by IHG

2 outdoor pools, free pool cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
Lobby sitting area
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Gym
  • Bar
  • Housekeeping
The current price is NZ$273
includes taxes & fees
21 Nov - 22 Nov

Explore the area

View map
Saipan Beach, Garapan, Saipan, 96950
  • Place, Paseo de Marianas
    ‪2 min walk‬
  • Place, Micro Beach
    ‪5 min walk‬
  • Place, Managaha Island
    ‪20 min walk‬
  • Airport, Saipan (SPN-Saipan Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Double Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Oceanfront

Beach/ocean view

Standard Room, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mountain View

Mountain view

Standard Room, 1 King Bed, Mountain View

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Beach/ocean view

Standard Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Oceanfront

Beach/ocean view

Standard Room, 2 Double Beds, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Balcony, Oceanfront

Suite, 1 Bedroom, Balcony, Oceanfront

Suite, 1 Bedroom, Balcony, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Sofa bed
Blackout curtains
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony, Oceanfront

1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom, Balcony, Oceanfront

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Sofa bed
Blackout curtains
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Ocean View

Premium Room, Multiple Beds, Ocean View

Premium Room, Multiple Beds, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Renovated in 2022
Blackout curtains
Separate bedroom
Bathrobes
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

About the area

Garapan

A luxury stay in Saipan awaits you at Crowne Plaza Resort Saipan by IHG. Within steps you'll find Ni' Lala Spa and Paseo de Marianas. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools and free self-parking. .The restaurant, The Terrace, serves international cuisine and is open for breakfast, lunch and dinner. Mari Bar is the hotel's own cocktail bar, serving drinks along with dinner and light fare. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. 5382 square feet (500 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle. .Places within a 5-minute walk of this 4.5-property class Saipan hotel include Micro Beach and American Memorial Park.

What's nearby

  • Paseo de Marianas - 2 min walk - 0.2 km
  • American Memorial Park - 3 min walk - 0.3 km
  • Micro Beach - 5 min walk - 0.5 km
  • Garapan Street Market - 18 min walk - 1.6 km
  • Managaha Island - 20 min walk - 1.7 km

Getting around

  • Saipan (SPN-Saipan Intl.) - 19 min drive

Restaurants

  • ‪The Terrace - ‬1 min walk
  • ‪Cha Saipan - ‬5 min walk
  • ‪Godfather's Bar - ‬5 min walk
  • ‪Mari Bar - ‬2 min walk
  • ‪The Lounge - ‬2 min walk

About this property

Crowne Plaza Resort Saipan by IHG

Luxury hotel on the beach, with 2 outdoor pools
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Bring your whole family to Crowne Plaza Resort Saipan by IHG for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness centre and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Crowne Plaza Resort Saipan by IHG was completed in October 2022.

Smoking is allowed in designated areas at this 4.5-star Saipan hotel.

  • 422 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 dining venues
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
Crowne Plaza Resort Saipan by IHG offers 422 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Marianas Beach Resort
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  • Free WiFi
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4.4 out of 5, Excellent, 51 reviews
The price is NZ$187
includes taxes & fees
23 Nov - 24 Nov
Marianas Beach Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 35 for adults and USD 20 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ataari Dinner Show
  • Mai Teppanaki
  • Mari Bar
  • Market Place
  • The Terrace

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Karaoke
  • Playground
  • Shopping
  • Snorkelling
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 20 for children
  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 10 (one-way), (from 4 to 11 years old)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property is also known as

Fiesta Resort
Fiesta Resort Saipan
Fiesta Saipan
Saipan Fiesta

Frequently asked questions

What is the cancellation policy at Crowne Plaza Resort Saipan by IHG?

Crowne Plaza Resort Saipan by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Resort Saipan by IHG?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Resort Saipan by IHG on 21 Nov 2025 start from NZ$272.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Resort Saipan by IHG?

Yep, Crowne Plaza Resort Saipan by IHG has a free self car park. Onsite parking is limited.

Are there any beaches close to Crowne Plaza Resort Saipan by IHG?

Yep, Crowne Plaza Resort Saipan by IHG is a short 3-minute walk from Micro Beach. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find boat tours.

Is there a spa on site at Crowne Plaza Resort Saipan by IHG?

No, there is no spa at this property. Ni' Lala Spa is a short 2-minute walk away.

Does Crowne Plaza Resort Saipan by IHG have a pool?

Crowne Plaza Resort Saipan by IHG has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Crowne Plaza Resort Saipan by IHG?

Crowne Plaza Resort Saipan by IHG features 2 outdoor pools, free pool cabanas and free beach cabanas.

What makes Crowne Plaza Resort Saipan by IHG a romantic place to stay?

Ocean-view dining and couples dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Resort Saipan by IHG.

Is Crowne Plaza Resort Saipan by IHG family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Resort Saipan by IHG is a hit with families.

Does Crowne Plaza Resort Saipan by IHG serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Crowne Plaza Resort Saipan by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Crowne Plaza Resort Saipan by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Resort Saipan by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Resort Saipan by IHG?

No, only service animals are allowed.

Reviews

Crowne Plaza Resort Saipan by IHG Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 139 out of 186 reviews
Rating 8 - Good. 32 out of 186 reviews
Rating 6 - Okay. 7 out of 186 reviews
Rating 4 - Poor. 5 out of 186 reviews
Rating 2 - Terrible. 3 out of 186 reviews

Reviews

10/10 Excellent

Ashaunie

Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

michael

Stayed 2 nights in Jul 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel. Beautiful, clean (the staff clean everything every day), artfully designed. Love that the bathroom had a bidet. It’s right on Micro Beach and walking distance to great restaurants and shopping. The staff are very kind, welcoming, and helpful. I love everything about it!
Stayed 2 nights in Jun 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We will be back! Lovely staff, resort, with incredible sea views and so many delicious local restaurants within walking distance.
Stayed 12 nights in Jun 2025

10/10 Excellent

kevin wailiem

Stayed 3 nights in May 2025

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
P good
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Timothy Everrett

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Crowne Plaza is a great little hotel on the beach of Garapan. The staff is super friendly and the hotel is well put together, with a lot of restaurants, pools, and activities. We've stayed here several times before. The rooms are starting to take a beating since the renovation during COVID but they remain pretty nice with super soft and comfortable bedding. The laundry room is great but expensive. $5 cycles per machine but all detergents included. An easy card swipe gets the job done. The gym is actually pretty nice, with 4-5 treadmills, I think some steppers, 2x cable machines, three adjustable benches, dumbbells up to 50lbs, a rowing machine, mats, some kettle bells, medicine balls, and Swiss balls We enjoyed some discounts at the in house restaurants. Guests get a 15% discount at the Terrace and Mari Bar has a "Golden Hour" where food/drinks are 25% off 5-7pm. The only disappointing thing about our stay was the beach parasol issue. They were repairing them during most of our stay so we had to beg to get one put out. Also, Garapan continues to decline in shops. I hope the economy comes back because Saipan and Garapan used to be amazing. Crowne Plaza is still a great place to stay, especially if you're looking for a no frills, beach getaway but still want a touch of class. P.S. we stayed in May and Garapan hosts an international food festival every Saturday in May. Food and entertainment was pretty good and a spark of life in Garapan.
Rainbow from our room
Food festival
Food festival booth
sunsets from our beach view room on the 6th floor
Stayed 7 nights in May 2025

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Beach is like a private beach
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Charles A Lopez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to stay. Buffet lunch is great and lots of fresh seafood. Staff is extremely polite
Stayed 3 nights in May 2025

10/10 Excellent

FUMITAKA

Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

John, Okawville

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, the culture dinner show is the best! Better than Hawaii or Guam.
Stayed 6 nights in Mar 2025

10/10 Excellent

masha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, relaxing, and friendly staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

SEUNGHYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Saipan

I can say this is the vest hotel in Saipan. Room was clean, staffs was very kind. Hotel has the greate ocean view, and nice swimming pool available at night. It locates in the downtown, easy yo access to stores and restaurants nearby.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered easy access to the beach. All of the staff were so helpful, friendly, and attentive. The breakfast buffet had a great selection and was delicious. The chef even was accessible to the guests. They front desk was very helpful! Love this hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Fabiano

Stayed 3 nights in Jan 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Excelln
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gilbert was so great checking us in. Had a wonderful time at the resort, def a wonderful place to spend a few days!
Stayed 3 nights in Dec 2024

10/10 Excellent

Courtney

Stayed 1 night in Dec 2024

8/10 Good

Edward W, Voorhees

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and grounds are excellent and beautiful, great view, pool and public spaces all with an excellent tropical island feel. Breakfast was good. Staff people were friendly. Had one problem. I was entitled to an upgrade on Expedia and this wasn't acknowledged or honored. When I explained about the upgrade, I was told no they give priority to their IHG program members and that I only get the room booked. I went back and showed them my Expedia gold promise, and they said "well only if available". I don't believe the hotel was full, and they never got back to me again even to say sorry no upgrade is available. So it's a very nice property, everyone was friendly, room was fine though not great, it's just I don't like getting the cold shoulder from a quality chain that should know better. A positive is they have nice facilities themselves, and the onsite travel agency sets you up for excursions elsewhere, such as Managaha. You'll be happy staying here, maybe Kensington is better though more expensive.
Stayed 4 nights in Dec 2024