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Melia Dunas Beach Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Melia Dunas Beach Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Front of property – evening/night
7 bars/lounges, swim-up bar, poolside bar, beach bar
The Level, Presidential Suite | Terrace/patio
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View map
Rua Andrade Corvo, Santa Maria, Sal, 4111
  • Place, Viveiro Botanical Garden & Zoo
    ‪13 min walk‬
  • Place, Ponta Preta
    ‪19 min walk‬
  • Place, Santa Maria Beach
    ‪5 min drive‬
  • Airport, Sal Island (SID-Amilcar Cabral Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for The Level, Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

The Level, Deluxe Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level, Junior Suite, Sea View

The Level, Junior Suite, Sea View

The Level, Junior Suite, Sea View

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level, Presidential Suite

The Level, Presidential Suite | Living room

The Level, Presidential Suite

  • 115 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (2+1)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room (2+1)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms

32-inch flat-screen TV with satellite channels, TV, ping pong

Family Suite, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Suite, 3 Bedrooms (4+2)

32-inch flat-screen TV with satellite channels, TV, ping pong

Family Suite, 3 Bedrooms (4+2)

8.0 out of 10
Very good
(1 review)
  • 100 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for The Level, Villa, 3 Bedrooms

32-inch flat-screen TV with satellite channels, TV, ping pong

The Level, Villa, 3 Bedrooms

  • 110 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Family Suite, 3 Bedrooms

32-inch flat-screen TV with satellite channels, TV, ping pong

Family Suite, 3 Bedrooms

  • 90 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Villa, 3 Bedrooms

In-room safe, desk, blackout curtains, iron/ironing board

Villa, 3 Bedrooms

  • 110 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Villa, 3 Bedrooms (4+2)

In-room safe, desk, blackout curtains, iron/ironing board

Villa, 3 Bedrooms (4+2)

  • 110 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Premium Room

Premium Room

Premium Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 3 Bedrooms (3+1)

32-inch flat-screen TV with satellite channels, TV, ping pong

Family Suite, 3 Bedrooms (3+1)

  • 75 sq m
  • 3 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 4 Single Beds

View all photos for Family Suite, 2 Bedrooms (3+1)

32-inch flat-screen TV with satellite channels, TV, ping pong

Family Suite, 2 Bedrooms (3+1)

  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

About the area

Sal

A luxury stay in Sal awaits you at Melia Dunas Beach Resort & Spa - All Inclusive. You'll be within a 20-minute walk of Viveiro Botanical Garden & Zoo and 1.9 km (1.2 mi) from Ponta Preta. Highlights at this all-inclusive property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The seafood restaurant, Atlantis, is open for dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include a nightclub, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Sal property, you'll be 3.4 km (2.1 mi) from Nazarene Church and 3.4 km (2.1 mi) from Santa Maria Pier.

What's nearby

  • Viveiro Botanical Garden & Zoo - 13 min walk - 1.1 km
  • Ponta Preta - 19 min walk - 1.7 km
  • Santa Maria Town Square - 4 min drive - 3.6 km
  • Santa Maria Beach - 5 min drive - 4.0 km
  • Shark Bay Beach - 9 min drive - 5.1 km

Getting around

  • Sal Island (SID-Amilcar Cabral Intl.) - 18 min drive

Restaurants

  • ‪Pool Bar - ‬4 min drive
  • ‪Restaurante Espargos - ‬4 min drive
  • ‪Melia Dunas Spices Restaurant - ‬1 min walk
  • ‪Melia Dunas Piano Bar Odyssee - ‬1 min walk
  • ‪Aqua - ‬4 min walk

About this property

Melia Dunas Beach Resort & Spa - All Inclusive

Melia Dunas Beach Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Melia Dunas Beach Resort & Spa - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. This all-inclusive property also offers a complimentary water park, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Sal property.

  • 639 guestrooms or units
  • 6 dining venues
  • 7 bars or lounges
  • Built in 2014
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Melia Dunas Beach Resort & Spa - All Inclusive offers 639 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies or patios. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Yhi Spa has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Terrace/patio
Hilton Cabo Verde Sal Resort
Sal
  • Pool
  • Breakfast included
  • Spa
  • Kids’ pool
4.4 out of 5, Excellent, 341 reviews
The price is NZ$478
includes taxes & fees
20 Apr - 21 Apr
Hilton Cabo Verde Sal Resort

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: High-speed internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua
  • Atlantis
  • Mosaico
  • Rancho
  • Sahel

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.49 per person, per night. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Melia Dunas Beach Resort SANTA MARIA
Melia Dunas Beach Resort
Melia Dunas Beach SANTA MARIA
Melia Dunas Beach
Meliá Dunas Beach Resort All Inclusive Sal
Meliá Dunas Beach Resort All Inclusive
Meliá Dunas Beach All Inclusive Sal
Meliá Dunas Beach All Inclusive
Melia Dunas Beach Resort Spa
Meliá Dunas Beach Resort Spa All Inclusive
Meliá Dunas All Inclusive
Meliá Dunas Beach All Inclusive
Meliá Dunas Beach Resort Spa All Inclusive
Meliá Dunas Beach Resort All Inclusive Sal
Meliá Dunas Beach Resort All Inclusive
Meliá Dunas Beach All Inclusive Sal
Melia Dunas & Inclusive Sal
Meliá Dunas Beach Resort & Spa - All Inclusive Sal
Meliá Dunas Beach Resort Spa
Melia Dunas Beach Resort Spa
Melia Dunas All Inclusive
Meliá Dunas Beach Resort Spa All Inclusive
Melia Dunas Beach Resort & Spa - All Inclusive Sal

Frequently asked questions

What is the cancellation policy at Melia Dunas Beach Resort & Spa - All Inclusive?

Melia Dunas Beach Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Dunas Beach Resort & Spa - All Inclusive?

As of 14 Apr 2026, prices found for a 1-night stay for 2 adults at Melia Dunas Beach Resort & Spa - All Inclusive on 1 May 2026 start from NZ$361, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Dunas Beach Resort & Spa - All Inclusive?

Yep, Melia Dunas Beach Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Melia Dunas Beach Resort & Spa - All Inclusive?

The closest beach to Melia Dunas Beach Resort & Spa - All Inclusive is Santa Maria Beach (3 km).

Is there a spa on site at Melia Dunas Beach Resort & Spa - All Inclusive?

Yep, Yhi Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Melia Dunas Beach Resort & Spa - All Inclusive have a pool?

Melia Dunas Beach Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Melia Dunas Beach Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Melia Dunas Beach Resort & Spa - All Inclusive?

Melia Dunas Beach Resort & Spa - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Melia Dunas Beach Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Melia Dunas Beach Resort & Spa - All Inclusive.

Is Melia Dunas Beach Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Melia Dunas Beach Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Melia Dunas Beach Resort & Spa - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Melia Dunas Beach Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Dunas Beach Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Melia Dunas Beach Resort & Spa - All Inclusive?

No, only service animals are allowed.

Melia Dunas Beach Resort & Spa - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 181 reviews
Rating 8 - Good. 52 out of 181 reviews
Rating 6 - Okay. 25 out of 181 reviews
Rating 4 - Poor. 16 out of 181 reviews
Rating 2 - Terrible. 29 out of 181 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities
The staffs very friendly, and amenities are super.
Stayed 4 nights in Jan 2026

2/10 Terrible

Rosemarie Caroline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Please don’t book. Only a 3star hotel that can’t cope with capacity of guests. Rooms not cleaned. Staff rude. Food poisoning. Save your money and go to the Caribbean where you’re welcomed.
Stayed 7 nights in Dec 2025

6/10 Okay

Marcus, Brighton

Travelled with family
Liked: Cleanliness
Our experience at the resort was mixed, but we made the most of what was an uneven experience. The room was clean and reasonably comfortable. The food was decent, although not exceptional. The staff were generally pleasant, but were reactive and not proactively ensuring things were in place, delivering on the service promise. For example, there were no facial tissues in the room, despite there being an empty dispenser in the bathroom. Each time I went to the gym, there were no towels for the guests and had to chase staff to replenish. Also, we went days without housekeeping checking in to see if buns needed emptying or if we needed more water for the room. This too had to be requested. The resort did not have a secured facility to hold luggage for guests waiting to check in. Our flight arrived late morning which meant that we had to wait four hours with our luggage until we could check in at 3pm. We were told that we could leave our bags outside in the corner of the front entrance and that it was safe, but this is unacceptable. Also, when we arrived, we stood in a long queue to book the specialty restaurants for the week, only to find that they were fully booked up to the night before we departed. We later learned that there was an online booking tool for the restaurants, but this was never offered up front. We were able to put our names on a waiting list and, on the following day, offered two bookings for a couple of nights. Have more to say, but out of space
Stayed 6 nights in Dec 2025

2/10 Terrible

Katerina

Stayed 7 nights in Dec 2025

4/10 Poor

Natascha

Stayed 10 nights in Dec 2025

8/10 Good

Patrice

Liked: Cleanliness, property conditions & facilities, room comfort
Informations fournies à l'arrivées par différents membres de l'hôtel insuffisantes et souvent contradictoires et inadaptées
Stayed 4 nights in Dec 2025

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities
Waited in a queue for an hour. Once at the reception desk, they didn't give us a towel card, didn't explain our benefits for level, over charged us on taxes and generally rude.
Stayed 4 nights in Nov 2025

2/10 Terrible

Vanessa

Liked: Cleanliness
Disliked: Staff & service, amenities
I hope to never return to this place. Glad i only stayed 1 night here. I thought i would spend a nice afternoon and evening but this feeling was replaced with dissapoitment, anger,andwondering how are these people charging this much money for a place like this. Here are the things that occured: Room not ready at 3 pm. Had to wait 40 minutes. went through process with FOUR people at the reception to do the check in to learn about the hotel and what they have and the restaurants and then qr codes for the different menus, then transfer to another reception to pick up the key to your room (a second person) a third person at this other reception to tell me again about the restaurants which full disclosure at this point i told them enough as i had already heard that there are four restaurants. Then a fourth person to show me in the me where my room is. And then a fifth person went to bring me my luggage in my room. none of the 4 people during all the process mentioned rsvp ends at 4pm. Tried calling from room to rsvp for dinner and phone is broken. So i went all the way to the reception. They said yah all phones are broken. after complaining someone went to ask for a table for me to eat at one of the restaurants. restaurant was horrible. Maybe 10%full from 6:30 - 7:30 so not sure what the big deal was in the first place.The menu bad. The food bad. No drink selection at the ranchos restaurant. Dirty glass bc they said they grabed it with dirty hands. Left my plate walked and out
Stayed 1 night in Sep 2025

2/10 Terrible

David, Woodstock

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay in 30 years. Never again. Service, food, property all F- /1 star . Rude staff at the bar. It was all inclusive including the bad service ,food and drinks. I will be asking expedia for all my stay back. Full refund without apologies.
Stayed 4 nights in Oct 2025

2/10 Terrible

Carolina ANDRADE

Stayed 7 nights in Oct 2025

2/10 Terrible

Antonio

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms in the ground floors are full of mosquitos which tormented our family during the entire stay. Bath tub/shower does not have the proper set up so every time you shower the water goes all over the floor which made it extremely unsafe. My family slipped and fell couple of times. Water comes up on the tub while showering because the drain systems are all messed up and dirty leaving gross residue in the bath tub while still in showering. The facilities never had towels in the pool. If 100 people needed towels they only had towels for 20. I personally could never get pool towels our entire stay. Everyday was the same excuse. They ran out of towels. House keeping came to clean rooms only after we complained. Most of us went 3 days without housekeeping services or towels. Upon arrival the floors were filthy black. It was never washed between guests.Telephone in the room never worked for us to call the front desk or anything else. There were about 70 of us throught the resort on a family wedding and majority experienced similar issues. Rooms does not have iron and when you asked for one they take it back before you even get to use it. Hair dryer is the oldest and most dysfunctional I have ever used. THEY MESSED UP OUR ROOMS ASSIGNMENT SO BAD, PLACING US IN ONE ROOM, BUT RECORDED US IN A DIFFERENT ROOM CAUSING CHAOS DURING CHECKOUT. The resort is huge and beautiful, but it lacks management and services terrible. So many young workers with NO SUPPLIES AND DIRECTIONS
Stayed 6 nights in Oct 2025

6/10 Okay

Ana

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Oct 2025

8/10 Good

EMILY

Stayed 4 nights in Oct 2025

10/10 Excellent

HELDER AUGUSTO

Liked: Staff & service, property conditions & facilities
There was no
Stayed 5 nights in Oct 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pools, and level service worth paying the extra. Breakfast was amazing at the atlantis only thing mini bar not filled, check in was late and rancho restaurant steak un edible
Stayed 5 nights in Oct 2025

4/10 Poor

Tatiana

Liked: Staff & service
Meu quarto tinha cheiro de mofado e a banheira estava entupida.
Stayed 4 nights in Oct 2025

10/10 Excellent

melanie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt, one of the best holidays we’ve had. We travelled as a group of friends with children 2 to 18 years old, and there was truly something for everyone. The hotel exceeded our expectations. It was huge and full of activities that after a full week, we still hadn’t explored it all! The buffet restaurants were outstanding. The variety and quality of food were impressive, and the service was exceptional. A special mention must go to one of the waitresses, 'Miraculous', who was incredibly kind and patient with our lively group of children. Her warm and friendly nature made our visits a pleasure. The pools were consistently clean, and the variety from kids’ pools to more relaxing area meant we always had something to enjoy. One day, during a temporary power outage, the slides at the water park weren’t working, but the lifeguard kept the kids entertained, which was appreciated. The beach was breathtaking clean, beautiful, and easily accessible. The facilities nearby were convenient, and even the vendors offering excursions were great to deal with. 'Victor', in particular, was friendly, helpful, and never pushy. 'Jose' from VIP Guest Services also deserves recognition. Despite us not being VIP clients, he was incredibly attentive and helpful throughout our stay. The only slight disappointment was with restaurants we booked. Unfortunately, the staff there were quite rude and the food didn’t meet the same standards as the buffet. Was still a 10/10 holiday however!
Stayed 7 nights in Jul 2025

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Uchechukwu

Liked: Cleanliness, amenities, property conditions & facilities
Great family friendly resort.
Stayed 9 nights in Jun 2025

2/10 Terrible

Hasti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? Holiday from hell... The website online was very deceiving. All inclusive 5 star hotel - no, not at all. More like a 2 star at best. The island believes in 'No Stress' yes this is true for them but it was very stressful for us. In our group we had 4 strict vegetarians (that ate eggs) but the restaurants including the buffet did not cater for us. Throughout our stay, we had to eat chips and pizza everyday for every meal. What made matters worst was they have a so called booking system for their a la carte restaurants, but you can never find a booking online... When we managed to get a booking for the restaurants and asked if some of the main courses could exclude the meat option and just have the standard vegetables, we were told no. One of the restaurants Rancho, had a vegetarian taco starter and when we asked to order 2 per person, as each dish only had ONE taco, we were told no, this can't be done. There was no apology or alternative offered except a chuckle from the waitress 'oh you're vegetarian, hahaha'.. DISAPPOINTING! The website and Expedia both state an indian cuisine restaurant, Sahel (which you'd assume can cater for vegetarians as this cuisine is mainly vegetarian) but when we arrived, this restaurant did not exist - how shambolic! It was a meat restaurant of African cuisine. The staff are not helpful at all, they act like it's a chore to speak to you. The hotel is infested with mosquitos and we were bitten alive by them - be warned.
Stayed 5 nights in Jun 2025

6/10 Okay

Richard

Liked: Cleanliness
Stayed 7 nights in May 2025

6/10 Okay

Christopher, Elland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too big. Too noisy
Stayed 12 nights in May 2025

6/10 Okay

ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Music was very loud and the food in the buffet was atrocious. The food wasn’t covered in the level lounge and the flies were all over the food. The hotel furniture and rooms are very tired. The staff were lovely and very helpful so much so we moved hotel! The sand flies and mosquitos were quite bad, plenty of deet needed!
Stayed 14 nights in Apr 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

2/10 Terrible

Tony

Stayed 1 night in Mar 2025