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Hotel Portofino

3.0 star property

Photo gallery for Hotel Portofino

A buffet setup with labeled baskets of canasta de panes, mantouilla, and mermelada.
A bright, spacious room with large windows, a green sofa, and a clean tiled floor.
A hotel room with a bed, a nightstand, a lamp, a framed picture on the wall, and a table with food and drinks.
A hallway with a wooden door, potted plants, and a sign indicating an exit.
Pool

Reviews

5.6 out of 10

Popular amenities

  • Breakfast included
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
  • Housekeeping

Explore the area

View map
Avenida Providencia No. 1 - 115, San Andrés, San Andres y Providencia, 880001
  • Place, Spratt Bight Beach
    ‪2 min walk‬
  • Place, Cultural Center Dock
    ‪5 min walk‬
  • Place, Marina Toninos - Dock
    ‪5 min walk‬
  • Airport, San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪17 min walk‬

Room options

View all photos for Double Room Standard

In-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • 30 sq m
  • Sleeps 4
  • Free wired internet

View all photos for Standard Double Room

A hotel room with a large bed, a nightstand, a wall-mounted air conditioner, and a framed picture above the bed.

Standard Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed
  • Free wired internet

View all photos for Standard Triple Room

A hotel room with three beds, a desk, a chair, and a TV.

Standard Triple Room

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed
  • Free wired internet

View all photos for Standard Quadruple Room

In-room safe, blackout curtains, free cots/infant beds

Standard Quadruple Room

  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free wired internet

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a painting on the wall, and a black headboard.

Family Room, Multiple Beds

  • 40 sq m
  • Sleeps 7
  • 1 Double Bed and 3 Single Beds
  • Free wired internet

View all photos for Quadruple Room Standard

In-room safe, blackout curtains, free cots/infant beds

Quadruple Room Standard

  • Sleeps 5
  • Free wired internet

Family Room -5 guests- Standard

  • 30 sq m
  • Sleeps 5
  • Free wired internet

About the area

San Andrés

Hotel Portofino places you steps from Spratt Bight Beach and within a short 5-minute stroll of Marina Toninos - Dock. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .The buffet restaurant, El Delfin, is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3-property class San Andrés hotel include Cultural Center Dock and Paintball San Andres.

What's nearby

  • Spratt Bight Beach - 2 min walk - 0.2 km
  • Cultural Center Dock - 5 min walk - 0.4 km
  • Marina Toninos - Dock - 5 min walk - 0.4 km
  • Paintball San Andres - 8 min walk - 0.7 km
  • Letrero I love San Andrés - 1 min drive - 1.4 km

Getting around

  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.) - 5 min drive

Restaurants

  • ‪Juan Valdez - ‬2 min walk
  • ‪Cafecafé - ‬2 min walk
  • ‪Restaurante Casa Bonita - ‬1 min walk
  • ‪Restaurante Hotel Casablanca - ‬5 min walk
  • ‪Mintii - ‬4 min walk

About this property

Hotel Portofino

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Hotel Portofino also features tour/ticket assistance, concierge services, and a front desk safe.

Smoking is allowed in designated areas at this 3-star San Andrés hotel.

  • 100 guestrooms or units
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Portofino offers 100 air-conditioned accommodations with a safe and blackout curtains. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wired Internet access. Housekeeping is provided on a daily basis.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Delfin

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portofino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • There is no hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Portofino San Andres
Portofino San Andres
Hotel Portofino Hotel
Hotel Portofino San Andrés
Hotel Portofino Hotel San Andrés

Frequently asked questions

What is the cancellation policy at Hotel Portofino?

Hotel Portofino offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Portofino?

Yep, Hotel Portofino is a short 6-minute walk from Spratt Bight Beach. Fun beach activities include snorkelling, scuba diving and fishing.

Is Hotel Portofino family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Portofino is a hit with families.

Does Hotel Portofino serve breakfast?

Sure does, complimentary buffet brekkie is available daily between 7 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Portofino?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Portofino?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Portofino?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Portofino?

No, pets and service animals are not allowed.

Hotel Portofino Reviews

Reviews

5.6
Rating 10 - Excellent. 8 out of 66 reviews
Rating 8 - Good. 14 out of 66 reviews
Rating 6 - Okay. 14 out of 66 reviews
Rating 4 - Poor. 15 out of 66 reviews
Rating 2 - Terrible. 15 out of 66 reviews

6.6/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Fernando

Disliked: Amenities, property conditions & facilities
Good location, walkable to the beach and restaurants. Note that this is a budget hotel, so great if you are trying to save some money, and not focusing so much on comfort.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Angelica Maria

Liked: Cleanliness
Everything was just perfect. Beautiful location. Right in the middle of everything. Staff was very friendly and helpful. Of course you need to understand that this is a 3 star hotel so I’m rating as a 3 star hostel and not as a luxury all inclusive 5 star hotel. Breakfast was ok nothing fancy but ok, Rooms were spacious and clean, Pool area is a little shady especially in the afternoon but it was clean and enjoyable, This is a cold water only hotel so if you’re looking for long hot showers this is not for you, Staff was very friendly and accommodating, we asked for a refrigerator and they gave it to us for free. The location is mint. Right on Main Street and only few hundred feet away from the heart of night life and main beach. Definitely a good place to stay if you’re not looking for something super fancy.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

STERLIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad service especially the women in the front counter I will not recommend this hotel
Stayed 2 nights in Jul 2023
Verified

8/10 Good

ADRIANA

Liked: Cleanliness, staff & service
Ok
Stayed 4 nights in May 2023
Verified

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WHEN WE ARRVED THE BUILDING SMELLED OF ROTTEN WATER, THE ROOM HAD A LOCK ON THE DOOR I COULD OPEN WITH A CREDIT CARD, NO CHAIR IN THE ROOM, BATHROOM WAS NT EVEN BASIC. 2 SMALL TOWELS, PLASTIC SHOWER CURTAIN HAD MOLD, THERE WAS NO HOT WATER. I MEAN WHEN YOU TURNED ON THE HNDLE THERE WAS NO HOT WATER, NO WATER AT ALL, VERY LITTLE COLD WATER. WHEN I ASKED THE FRONT DESK GIRL SHE UST SAID, " SI, WE HAVE NO HOT WATER". I ASKED IF IT WOULD COME ON LATER, SHE SAID NO. THE WHOLE PLACE SMELLED OF MOLD AND MILDEW. ALTHOUGHI PAID OVER $425 FOR THE 4 DAYS I COULD NOT STAY THERE. WENT TO HOTEL ACROSS THE STREET. VERY NICE
Stayed 4 nights in May 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

This hotel has so much to improve

This may be a different review, but I wanted to be simple and straightforward so it can be helpful to future guests so they can be prepared for what to expect. CONS: - Besides what I had paid online, I was also charged $50,000 Colombian pesos during the check-in for a supposed "insurance of the hotel." - The reception staff was nothing nice and had a terrible attitude. Bad customer service. - The WiFi range did not reach the room. We had to sit in the lobby or on the couches outside of the room to use the internet. - There was no place and nothing to hang our cloths. PROS: - The cafeteria staff are more friendly and nicer than the receptionist. - The daily breakfast was delicious. - The hotel is within short walking distance from the beach, stores, pharmacies, restaurants, banks and more. - The housekeepers were such great people and they used to leave the room impeccable. I give them 10 out of 10. I hope the management team receive these feedback well and hopefully they can improve them.
Stayed 5 nights in Nov 2023
Verified

6/10 Okay

Saulo

Liked: Staff & service
Disliked: Property conditions & facilities
Única coisa boa é a localização e a recepção, água de banho gelada, e café da manhã sem a mínima variedade, preço extremamente alto para o que oferece
Stayed 6 nights in Mar 2026
Verified

2/10 Terrible

Eliana

Disliked: Cleanliness, amenities
Las habitaciones estaban con moho tanto que le toco a uno de mis amigos irse para otro hotel por que su esposa sufre de asma y se estaba asfixiando y la respuesta del hotel era que no tenían mas habitaciones. El hotel sucio, abandonado, el desayuno de baja calidad y poca variedad, los vasos del cafe y del agua sucios. Marco de puerta suelto, la tarjeta de la habitación hacia corto circuito y las habitaciones tenían cucarachas en los lavamanos. Las habitaciones sin accesorios para colgar las toallas, creo que Hoteles.com no debería ofrecer este alojamiento. El personal de la cocina poco amable, el personal de limpieza y recepción muy queridos
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

ARIANA

Liked: Cleanliness
Solo hay agua fría, sin secadora de cabello y húmeda en las habitaciones
Stayed 6 nights in Feb 2026
Verified

4/10 Poor

JANSON

Liked: Cleanliness, property conditions & facilities, room comfort
No nos dieron habitación la primera noche, nos enviaron a otro hotel de más baja categoría.
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

alexandra

Liked: Cleanliness, room comfort
O WIFI NÃO PEGA NO QUARTO SOMENTE NOS CORREDORES E NO SAGUÃO DO HOTEL. NÃO TINHA VARIEDADE DE ALIMENTOS NO CAFÉ DA MANHÃ. NÃO FOI MENCIONADO NA HORA DA RESERVA QUE NÃO TINHA ÁGUA QUENTE NO CHUEVEIRO
Stayed 4 nights in Mar 2025
Verified

2/10 Terrible

ANDRE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel Antigo e Mofado.

Pessoal muito amável e solícito, mas a estrutura do hotel é horrível. Nos cederam um dos melhores quartos, mofado, sem frigobar, cofre, sem wi-fi nos quartos, chuveiro sem agua quente e banheiro caindo aos pedaços. Abandonamos o hotel e o trocamos após a primeira noite. Fotos totalmente enganadoras. Café da manhã horroroso. Localização muito boa, mas não compensa.
Stayed 4 nights in Oct 2023
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Hotel portofino

Nos tocó una habitación que daba al exterior de hotel y el ruido de los visitantes se escuchaba todas las noches, pedí ayuda en cambiar la habitación pero no fue atendida, no hubo jabón en la ducha, la alimentación los días sábado, domingo y lunes fue malísima.
Stayed 4 nights in Dec 2021
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was near the hallway, it had an open window, so all the noise from the pool and bar area came in the room. The breakfast buffet was absolutely horrible, powdered eggs, it was like prison food. I got a stomach virus from the food or the coffee, they might have used tap water for the coffee.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación! Muy cómodo!

Excelente estadía, todo muy limpio, personal atento a cada cosa que necesitaba! Muy buena ubicación a 2 min de la playa y del centro. Lo único, es que no tenía agua caliente, pero sale tibia por el calor! En recepción tienen un stand para tomar ahí mismo los tour. Recomendado 100%!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien. Todo
Stayed 5 nights in Jan 2019
Verified

4/10 Poor

Richard.

Liked: Staff & service
Disliked: Room comfort
things i did not like, there was no fridge in the room, no phone in rooms to call lobby in case of emergency, no wi fi in rooms, towels not ready only after 10AM, only one elevator (crowded most of the time). To be honest i would not come back to this hotel. :(
Stayed 4 nights in Jul 2018
Verified

6/10 Okay

Betty

It is a good choice because location and low budget.
Stayed 4 nights in Jun 2018
Verified

4/10 Poor

Greg

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

City center Hotel

Very basic. It is very far from ALL INCLUSIVE. No basic amaneties provider like shampoo, only bar soap. No hair dryer, not even upon request. Meals were included but did not eat a single lunch or dinner. Food outside is better and cheap.
Stayed 5 nights in Sep 2017
Verified

10/10 Excellent

THEREZA CRISTINA lins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom é bem localizado.

Um bom hotel, bem localizado. Tem um restaurante que oferece um buffet com preço fixo que oferece almoço e jantar, uma opção para economizar, variedade de comidas, sobremesas e sucos. O café da manhã já incluso na diária, com uma boa variedade e vista para o mar. Esse hotel só tem internet na área da piscina. Eu recomendo.
Stayed 2 nights in Mar 2017
Verified

4/10 Poor

Jimmy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is very dated. A/C did not cool the room at all. The bathroom had very bad fumes and all of the pluming was in immediate need of replacement. No room phone. TV signal was very bad. The receptionists were not nice or informative at all. They did not seem to enjoy their job at the Hotel.
Verified

10/10 Excellent

Lucas

Disliked: Cleanliness, room comfort

Hotel bom

O hotel portofino é um bom hotel. Peca apenas na disponibilização do wi fi, que é horrível. Mas este, creio eu, é um problema de toda ilha. Eles deveriam maneirar no volume do som no bar da piscina do segundo andar. No quinto eu ouvia, imagina quem estava hospedado no segundo. No geral, eu e minha esposa voltaríamos ao hotel.
Verified

8/10 Good

Diego Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Recomendado

El hotel muy cómodo y limpio, amable y con buen servicio. Recomendado.
Verified

8/10 Good

Regina Elisabete

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel bem localizado, quarto amplo, wifi limitado

A estadia foi boa. Ficamos surpresos com a cobrança de taxa de seguro, que foi colocada como obrigatória (5mil pesos por dia por hospede). Apesar disso, quarto agradável, atenciosos no atendimento. Bom café da manhã. Seria importante internet nos quartos, visto que só tem na área da piscina. Fácil compra de pacotes turísticos.
Verified

6/10 Okay

NORIS

Servicio regular

Falta telefono para comunicarse con recepcion, eramos una pareja y nos hospedaron en una habitacion de 3 camas, regular todo