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Best Western Plus Palo Alto Inn & Suites

2.5 star property
Hotel in San Antonio with free breakfast and fitness centre

Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Pillow-top beds, desk, laptop workspace, iron/ironing board
Indoor pool
Meeting facility
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included
The current price is NZ$187
includes taxes & fees
17 Dec - 18 Dec

Explore the area

View map
12507 SW Loop 410, San Antonio, TX, 78224
  • Place, Baptist University of the Americas
    ‪3 min drive‬
  • Place, Baptist Emergency Hospital - Zarzamora
    ‪5 min drive‬
  • Place, San Antonio River
    ‪6 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪23 min drive‬

Room options

King Suite

  • Sleeps 2

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
LCD TV
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Hairdryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(21 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Pillow-top bed
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(25 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Sofa bed
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

King Suite with Kitchenette

  • Sleeps 2

Two Queen Suite with Kitchenette

  • Sleeps 4

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Mobility Accessible King Room with Roll In Shower and Kitchenette

  • Sleeps 2

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Presidential, Full Kitchen, Living Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

King Suite with Whirlpool

  • Sleeps 2

King Large Room

  • Sleeps 2

Two Queen Suite

  • Sleeps 6

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About the area

San Antonio

At Best Western Plus Palo Alto Inn & Suites, you'll be 10 km (6.2 mi) from Lackland Air Force Base and 10.5 km (6.5 mi) from San Antonio River. Highlights at this hotel include free breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find a 24-hour business centre and laundry facilities. Full breakfast is available for free. .Attractions within a 15-minute drive of this South San Antonio hotel include River Walk and Henry B. González Convention Center.

What's nearby

  • Baptist University of the Americas - 3 min drive - 3.4 km
  • Baptist Emergency Hospital - Zarzamora - 5 min drive - 4.9 km
  • San Antonio River - 6 min drive - 12.0 km
  • Lackland Air Force Base - 8 min drive - 15.0 km
  • Joint Base San Antonio - 8 min drive - 15.0 km

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬6 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Jack in the Box - ‬1 min walk
  • ‪Mcdonalds - ‬3 min drive

About this property

Best Western Plus Palo Alto Inn & Suites

Hotel in San Antonio with free breakfast and fitness centre
Best Western Plus Palo Alto Inn & Suites offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. Free breakfast is served. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Palo Alto Inn & Suites. Free self parking is available.

This San Antonio hotel is smoke free.

  • 75 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • 1 conference room
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Frequently asked questions

Is parking available at Best Western Plus Palo Alto Inn & Suites?

Yep, Best Western Plus Palo Alto Inn & Suites has a free self car park.

How much does it cost to stay at Best Western Plus Palo Alto Inn & Suites?

As of 26 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Palo Alto Inn & Suites on 17 Dec 2025 start from NZ$186.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Palo Alto Inn & Suites have a pool?

Best Western Plus Palo Alto Inn & Suites has an indoor pool.

Is Best Western Plus Palo Alto Inn & Suites family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Palo Alto Inn & Suites is a hit with families.

Does Best Western Plus Palo Alto Inn & Suites serve breakfast?

Yeah, guests speak well of the free full brekkie here! It's the ideal place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Plus Palo Alto Inn & Suites?

No, Best Western Plus Palo Alto Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Palo Alto Inn & Suites?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Palo Alto Inn & Suites?

No, only service animals are allowed.

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1006 reviews
Rating 8 - Good. 259 out of 1006 reviews
Rating 6 - Okay. 109 out of 1006 reviews
Rating 4 - Poor. 69 out of 1006 reviews
Rating 2 - Terrible. 68 out of 1006 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Stayed 1 night in Aug 2025

6/10 Okay

Adam

Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 4 nights in May 2025

4/10 Poor

Juan E

Travelled with family
Disliked: Cleanliness, amenities
It has a humidity smell elevator was not working did not have apple or orange juice on breakfast they said machine was broke…😏!!
Stayed 1 night in Jul 2025

2/10 Terrible

Brenda, mission

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator not working, room dirty, restroom dirty, room had a bad smell.
Stayed 1 night in Jul 2025

2/10 Terrible

Kristine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Hotel Stay When we arrived our room was suppose to be on the 4th floor, however the elevator was out of service. Isaiah who was working the desk said there were no 1st floor rooms so we had to had to go to 2nd floor which would have been fine however I requested specifically a first floor room as my husband has MS and uses a mobility scooter to get around. We had no choice but the leave the scooter in the car and make the hike up to the 2nd floor. When we went down for breakfast the following morning the gentleman behind the counter asked what floor we were on, we told him. He said he was going to "block off" a first floor room for us when we got back later that day the room had been given away. Isaiah felt awful and had asked a guest who had just arrived a few minutes prior to move to the 2nd floor. The guest so graciously complied. Next thing we know we are in a different room on the 1st floor that had been used and not cleaned. The Ice machine on 2nd floor was out of order, soda machines were all out of order, and had to walk up to 3rd floor for ice Had to ask for clean towels, used towels on floor in bathroom, also needed to an ask for new pillowcases as the pillows had been slept on. 2nd floor room was nice and big and handicap accessible, this room was much smaller with no couch. Not one time did our room get cleaned even though we put the clean sign on the handle. We never saw a single room being cleaned. Very disappointed with this stay
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Stayed 3 nights in Jul 2025

8/10 Good

Yesenia

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Maribel

Stayed 1 night in Jul 2025

10/10 Excellent

Noel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed with kids, room and restroom was clean, no issues at all , all the staff was super friendly, the breakfast was good , the area is safe & plenty of restaurants around , about 25 mins away from six flags so that wasn’t bad, they also have an indoor pool so that was a very convenient since it was raining 2 of the 3 days we stayed
Stayed 2 nights in Jul 2025

6/10 Okay

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities
AC was very good, it was clean, and they had good breakfast. Check in lady was polite. Things that we didn’t like but wouldn’t care much if they wouldn’t charge high, for the price we pay we would expect things to work. For instance, the elevator did not work, the sod machine and the orange juice dispenser was also out of order. Either fix it or don’t charge too much.
Stayed 2 nights in Jul 2025

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Rose O

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator broken for the 3 nights, microwave broken the second day no repair, short of towels. had to walk the stairs. very bad experience.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leiloa

Stayed 1 night in May 2025

4/10 Poor

Harold

Disliked: Property conditions & facilities
Elevator out of order. Shower leaked causing high humidity in room. Sheets felt moist.
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriel, Harker Heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad. A nice place on thr Southside of SA Super close to available event spaces and etc.
Stayed 1 night in Jun 2025

4/10 Poor

Curtis

Travelled with family
Disliked: Staff & service, property conditions & facilities
It was terrible when we got there no elevator service we were on the 4th floor with medical conditions no towels in the room 3 night stay and no room service was offered atcany time we asked for towels the first night the young man stated he had to give them to someone else who was griping we only received towels one day out of a three night stay
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Could do better

First check in was easy, rooms were spacious, and Bkfst was good. Cons elevator was broke and we were not informed. Stairs and hallways were dirty and hot. One bed and blood on the comforter and there were NO TOWELS. Literally one torn up towel and no washcloths. Luckily I keep extra because the hotel were all out. What an inconvenience!
Stayed 1 night in Jun 2025

4/10 Poor

Melissa

Stayed 1 night in Jun 2025

10/10 Excellent

Martin, Reynosa

Stayed 1 night in Jun 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, fair value room quality, 4/5

Elevator didn’t work, upstairs room had a dirty bathroom but Isaiah made up for it quickly and was attentive and friendly with a genuine interest in making the stay pleasant-
Soap used upon entering room
Tile coming apart
Tub wouldn’t drain?
Toilet needed repair
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Elevator is out. Seems from other reviews it has been out for a while or is at least a frequently recurring problem. The carpeted stairwell smelled like urine. The first room we were checked into had a broken toilet seat and the tv remote didn’t work (not battery related, the buttons were mostly inoperative). A few dead cockroaches around the room in areas that had not been vacuumed. The second room we were booked into had a constantly running hot water stream coming out of the tub tap (not dripping, running). Again, the floor cleanliness was questionable. The AC fan would only operate on low. It cooled the room but only marginally. The refrigerator started leaking sometime during the first night. We stayed there. It wasn’t the worst. The owner needs to do a top down renovation of all the floor coverings and fix all of the ongoing maintenance items. The staff was very friendly and professional as they probably have had to deal with the same complaints for years now (based on other reviews claiming the same conditions).
Stayed 2 nights in Jun 2025

2/10 Terrible

Alexis

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean; employees friendly; awesome breakfast. Area is a little sketchy, but overall we felt very safe. Lots of fast food options nearby as well as an Olive Garden.
Stayed 1 night in Jun 2025

10/10 Excellent

Andres

Stayed 2 nights in Jun 2025