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Best Western Plus Palo Alto Inn & Suites

2.5 star property
Hotel in San Antonio with free breakfast and fitness centre

Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Pillow-top beds, desk, laptop workspace, iron/ironing board
Fitness facility
Meeting facility
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is NZ$212
includes taxes & fees
1 July - 2 July

Explore the area

Map
12507 SW Loop 410, San Antonio, TX, 78224
  • Lackland Air Force Base
    ‪9 min drive‬
  • River Walk
    ‪12 min drive‬
  • Lackland Air Force Base Visitor Center
    ‪14 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed - double
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed - double
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(24 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed - double
Pillow-top bed
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Sofa bed - double
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed - double
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Hairdryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
LCD TV
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

About the area

San Antonio

At Best Western Plus Palo Alto Inn & Suites, you'll be 10 km (6.2 mi) from Lackland Air Force Base and 10.5 km (6.5 mi) from San Antonio River. Highlights at this hotel include free breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find a 24-hour business centre and laundry facilities. Full breakfast is available for free. .Attractions within a 15-minute drive of this South San Antonio hotel include River Walk and Alamodome.

What's nearby

  • Lackland Air Force Base - 9 min drive - 7.6 km
  • River Walk - 12 min drive - 15.0 km
  • Alamodome - 13 min drive - 16.5 km
  • Henry B. González Convention Center - 13 min drive - 15.4 km
  • Lackland Air Force Base Visitor Center - 14 min drive - 13.6 km

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪Mama Margie's Mexican Restaurant - ‬5 min drive
  • ‪Chick-fil-A - ‬6 min drive
  • ‪Taqueria Mexico - ‬5 min drive
  • ‪Bill Miller Bar-B-Q - ‬6 min drive
  • ‪Golden Chick - ‬4 min drive

About this property

Best Western Plus Palo Alto Inn & Suites

Hotel in San Antonio with free breakfast and fitness centre
Best Western Plus Palo Alto Inn & Suites offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. Free breakfast is served. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Palo Alto Inn & Suites. Free self parking is available.

This San Antonio hotel is smoke free.

  • 75 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • 1 conference room
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Pillow-top beds, in-room safe, desk, laptop workspace

Best Western Plus Lackland Hotel & Suites

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,007 reviews
The price is NZ$251
includes taxes & fees
6 July - 7 July
Best Western Plus Lackland Hotel & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Frequently asked questions

Is parking available at Best Western Plus Palo Alto Inn & Suites?

Yep, Best Western Plus Palo Alto Inn & Suites has a free self car park.

How much does it cost to stay at Best Western Plus Palo Alto Inn & Suites?

As of 30 Jun 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Palo Alto Inn & Suites on 1 Jul 2025 start from NZ$212.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Palo Alto Inn & Suites have a pool?

Best Western Plus Palo Alto Inn & Suites has an indoor pool.

Is Best Western Plus Palo Alto Inn & Suites family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Palo Alto Inn & Suites is a hit with families.

Does Best Western Plus Palo Alto Inn & Suites serve breakfast?

Yeah, guests speak well of the free full brekkie here! It's the ideal place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Plus Palo Alto Inn & Suites?

No, Best Western Plus Palo Alto Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Palo Alto Inn & Suites?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Palo Alto Inn & Suites?

No, only service animals are allowed.

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 512 out of 1007 reviews
Rating 8 - Good. 265 out of 1007 reviews
Rating 6 - Okay. 103 out of 1007 reviews
Rating 4 - Poor. 68 out of 1007 reviews
Rating 2 - Terrible. 59 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin, Reynosa

Stayed 1 night in Mar 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that could’ve gone wrong during our stay, did. They did not think to notify guests of their elevator issue, were not initially sympathetic to my wife’s disability issues stating there was nothing lower than the third floor they could offer until we got Expedia involved. Then put us in a second floor room that had a malfunctioning fire alarm that woke us up at 2:30 AM. Then the room we were in had a dirty tub but we didn’t want to bring it to their attention because we already felt like everything was too much. The property literally has a homeless camp behind the dumpster by the jack in the box (in pretty much the same parking lot, a 1 minute walk), which I believe (speculation) is the cause of all the car break ins people review about. I would never stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Vincent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Got to hotel and was told the elevator didn't work. I would have appreciated knowing this information before booking but now we are here. I needed to rooms close to each other and was told the only rooms that fit my request were on the 4th floor. We did get a discounted rate for the inconvenience. In the room there was no hot water, the closet mirror was cracked, and the toilet leaked onto the bathroom floor. On the outside, the side security door did not require a keycard, giving access to anyone. While the staff was nice, the hotel needs some work.
Stayed 1 night in Mar 2025

4/10 Poor

Carla

Travelled with family and small children
Liked: Staff & service
At check in, I waited for 15 minutes because no one was at the front desk. The elevator broke during my stay so we had to take the stairs to the 3rd floor. And on three different occassions, our keys had to be reset because it stopped working. The staff was kind but the hotel itself needs some TLC.
Stayed 6 nights in Mar 2025

10/10 Excellent

Christobal

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was great very helpful since this was a last minute check in because we were evacuated because of the fires but the girl in the front desk was so helpful with extra blankets
Stayed 1 night in Mar 2025

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia, Iowa Falls

Stayed 2 nights in Feb 2025

10/10 Excellent

Velma

Stayed 1 night in Feb 2025

10/10 Excellent

Sylvia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, actually felt at home
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had difficulty regulating the thermostat to the temperature we wanted.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
The room we reserved online was not available at check in so we were downgraded from a king to a queen. Had the option to switch rooms the next morning but that was more of an inconvenience. Asked about price adjustment since we were downgraded but was told there was no manager so therefore we had to pay for a king for 3 nights but received a queen. I believe there should have been a price adjustment but didn’t seem to be an option.
Stayed 3 nights in Feb 2025

8/10 Good

omotayo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are nice and professional.
Stayed 1 night in Feb 2025

2/10 Terrible

sanela

Stayed 4 nights in Aug 2024

6/10 Okay

Corey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
All in all the service and hotel were great! With that said, when we arrived we asked if we could check in 2 hours early, we were told only if we pay extra. Okay so it allowed more time for cleaning. Once we checked in we arrived in our room and it had an odor, found a cup in the window seal with mold in it. The sheets on the sofa sleeper were visibly soild. Only two towels in the bath room. We booked a double bed with sofa sleeper as we had 6 people. The front desk corrected everything and offered to change our rooms, even assisted us with extra linen **this was amazing** My experience would have been better and rating higher if our 1st impressions were better.
Stayed 3 nights in Feb 2025

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

ROBERT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to.
Stayed 1 night in Feb 2025

6/10 Okay

Russell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Stayed 3 nights in Nov 2024

8/10 Good

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the bathroom especially the tub was not clean
Stayed 1 night in Feb 2025

8/10 Good

victoria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is easy in and out for San Antonio. They have a workout room that is small and all machine are not working. It would not take much to fix these machines.
Stayed 1 night in Jan 2025

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Check in was wonderful, we had been traveling all night and half the day and we asked for an early check in and the guy at the desk was very friendly and helpful and got us all settled. The room was roomy and clean, the bed's were very comfortable and clean. I would highly recommend and we'll definitely stay again.
Stayed 4 nights in Jan 2025

10/10 Excellent

rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025