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Club Vista Serena

Property class: 3

Photo gallery for Club Vista Serena

A pool area with lounge chairs and umbrellas, a checkered floor, and a tiled pool edge.
A cozy outdoor lounge area with a wooden ceiling, comfortable seating, a bookshelf, and a well-lit ambiance.
A two-story building with a blue exterior, wooden balcony railings, and a white umbrella.
A view through a wooden-framed window of a courtyard with a palm tree, a pool area with umbrellas, and a building with a light blue and peach facade.
A staircase leading to a building with a blue and pink facade, surrounded by tropical plants.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Bar
  • Laundry room
The current price is NZ$185
includes taxes & fees
13 Sept - 14 Sept

Explore the area

View map
Calle Capricornio, 2, Maspalomas, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Place, Holiday World Maspalomas
    ‪8 min walk‬
  • Place, Yumbo Shopping Center
    ‪3 min drive‬
  • Place, Maspalomas Golf Course
    ‪4 min drive‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪25 min drive‬

Room options

View all photos for Family apartment (1 Adult + 1 Child)

1 bedroom, down duvets, desk, blackout curtains

Family apartment (1 Adult + 1 Child)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

View all photos for Family apartment (3 Adults)

1 bedroom, down duvets, desk, blackout curtains

Family apartment (3 Adults)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

View all photos for Family apartment (2 Adults + 1 Child)

1 bedroom, down duvets, desk, blackout curtains

Family apartment (2 Adults + 1 Child)

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family apartment (2 Adults + 2 Children)

1 bedroom, down duvets, desk, blackout curtains

Family apartment (2 Adults + 2 Children)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

View all photos for Family apartment (3 Adults + 1 Child)

1 bedroom, down duvets, desk, blackout curtains

Family apartment (3 Adults + 1 Child)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

View all photos for Superior Apartment (2 Adults)

A hotel room with a large bed, two bedside tables, a nightstand, and a mirror.

Superior Apartment (2 Adults)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment (1 Adult)

A hotel room with a large bed, two bedside tables, a nightstand, and a mirror.

Superior Apartment (1 Adult)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Apartment Couple (2 Adults)

1 bedroom, down duvets, desk, blackout curtains

Apartment Couple (2 Adults)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartament Pool View (2 Adults)

A swimming pool with lounge chairs and umbrellas, surrounded by a tiled deck.

Apartament Pool View (2 Adults)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment Couple (1 Adult)

1 bedroom, down duvets, desk, blackout curtains

Apartment Couple (1 Adult)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment Pool View (1 Adult)

A swimming pool with lounge chairs and umbrellas, surrounded by a tiled deck.

Apartment Pool View (1 Adult)

  • 47 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment Couple (1 Adult + 1 menor)

A bedroom with a large bed, a bedside table, a mirror, and a wall-mounted light fixture.

Apartment Couple (1 Adult + 1 menor)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Room

  • Sleeps 10

Room

  • Sleeps 10
  • 1 Double Bed

Room

  • Sleeps 10

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About the area

San Bartolomé de Tirajana

At Club Vista Serena, you'll be connected to the convention centre and 0.8 km (0.5 mi) from Holiday World Maspalomas. Highlights at this Mediterranean hotel include a restaurant, an outdoor swimming pool and in-room kitchens. .The family restaurant, Bar Restaurante Vista S., serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the kids' swimming pool and pool loungers. Added amenities include a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 8:00 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .With a stay at this 3-property class Maspalomas hotel, you'll be 3.7 km (2.3 mi) from Maspalomas Dunes and 4 km (2.5 mi) from Maspalomas Lighthouse.

What's nearby

  • Holiday World Maspalomas - 8 min walk - 0.8 km
  • Maspalomas Botanical Garden - 15 min walk - 1.3 km
  • Yumbo Shopping Center - 3 min drive - 1.2 km
  • Maspalomas Golf Course - 4 min drive - 1.9 km
  • CITA Shopping Center - 6 min drive - 1.9 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 28 min drive

Restaurants

  • ‪Burger King - ‬4 min drive
  • ‪La Bolognese - ‬5 min drive
  • ‪Occidental Margaritas Restaurante Buffet - ‬4 min drive
  • ‪Servatur Don Miguel Restaurant - ‬4 min drive
  • ‪La Casa Vieja - ‬4 min drive

About this property

Club Vista Serena

Club Vista Serena offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the swim-up bar.

A library, a terrace, and multilingual staff are also featured at the business-friendly Club Vista Serena. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee.

This 3-star San Bartolomé de Tirajana hotel is smoke free.

  • 48 guestrooms or units
  • 2 levels
  • 24 buildings
  • Built in 1989
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • No smoking on site
  • Dining venue
  • Swim-up bar
Club Vista Serena offers 48 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Rooms open to furnished balconies. This accommodation is furnished with desks and dining tables. Beds feature down duvets. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include baths or showers, bidets and hairdryers. Televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Caybeach Princess
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  • Pool
  • Kids’ pool
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 171 reviews
The price is NZ$398
includes taxes & fees
13 Sept - 14 Sept
Caybeach Princess

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: EUR 14.63 for adults and EUR 12.19 for children
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bar Restaurante Vista S.

Things to do

  • Billiards/pool table
  • Children's pool
  • Helicopter/aeroplane tours
  • Library
  • Outdoor pool
  • Table tennis
  • Wine tours

Family friendly

  • Children's pool
  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 24 buildings
  • Built in 1989
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 39
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Wednesday (8:00 AM - 4:00 PM) and Thursday - Saturday (8:00 AM - 10:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires identification for all guests at check-in, regardless of age.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 14.63 for adults and from EUR 12.19 for children
  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55 (one-way)
  • Late check-out fee: EUR 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Club Vista Serena
Vista Serena Bartolome Tiraja
Club Vista Serena Apartment San Bartolome de Tirajana
Club Vista Serena San Bartolome de Tirajana
Club Vista Serena Hotel
Club Vista Serena San Bartolomé de Tirajana
Club Vista Serena Hotel San Bartolomé de Tirajana

Frequently asked questions

What is the cancellation policy at Club Vista Serena?

Club Vista Serena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Club Vista Serena?

As of 16 Aug 2026, prices found for a 1-night stay for 2 adults at Club Vista Serena on 13 Sept 2026 start from NZ$185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Club Vista Serena?

The closest beach to Club Vista Serena is Puerto Rico Beach (12.5 km).

Does Club Vista Serena have a pool?

Club Vista Serena has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 6 PM.

What makes Club Vista Serena a romantic place to stay?

A champagne service and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Club Vista Serena.

Does Club Vista Serena serve breakfast?

Yep, cooked-to-order brekkie is offered daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Club Vista Serena?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Club Vista Serena?

Yep, you can grab a meal at Club Vista Serena's onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at Club Vista Serena?

Check-in begins at 2 PM. Check-out time is 11:00 AM.

Are pets allowed at Club Vista Serena?

No, pets are not allowed.

Club Vista Serena Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 296 reviews
Rating 8 - Good. 141 out of 296 reviews
Rating 6 - Okay. 41 out of 296 reviews
Rating 4 - Poor. 7 out of 296 reviews
Rating 2 - Terrible. 5 out of 296 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Viviana

Nice and cute hotel in a good location
Stayed 9 nights in Jan 2026
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable but short stay. The pool and restaurant are excellent
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Ginsing

Liked: Cleanliness, amenities, property conditions & facilities
Alexia was so friendly during my check-in and gave some great local recommendations. Staff were generally great. The room was clean and tidy.
Stayed 6 nights in Jan 2026
Verified review

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were absolutely lovely at this hotel, in particular the pool bar breakfast and lunch staff, which is its saving grace. However the room is in need of serious TLC and a good clean, particularly for the price point. The pool however looked good and the food was fab for easy meals.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Giacomo

Liked: Staff & service, amenities, property conditions & facilities
Family of 4 with 2 young kids, we had a good time, the place is safe and enclosed,staff kind and understanding. Would definitely go back
Stayed 8 nights in Feb 2025
Verified review

8/10 Good

Tanja

Liked: Amenities, property conditions & facilities
Comfortable and quiet
Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our third stay at Club Vista Serena and we couldn't recommend this hotel enough- the apartments are so spacious and clean and amazingly comfortable, they have everything you need and the air con is one of the strongest we've had in any holiday abroad! The TV is big and very modern and links to your phone and netflix, and the kitchen is well equipped for full self catering requirements with a massive fridge and a decent size freezer too! The staff are super friendly and helpful, the restaurant on site is also very reasonably priced with nice cocktails too!
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class service

I had a fantastic stay at Club Vista. The service was unbelievable and I had a wide choice of entrees and main courses being a half board stay. The staff went out of their way to make my stay really memorable.
Stayed 8 nights in Nov 2023
Verified review

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice small resort. Cute 80s furnished. Immaculately clean. Super for Families and couples who want a quiet relaxing time.Less so if you want to dive into the night.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

EMMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable 2 weeks here. There were 12 of us and we all enjoyed it. The pool was lovely and the Venice pool bar and restaurant was very good too. There was a problem with the cleaning in our second week which was a shame but all in all we had a great time here
Stayed 14 nights in Jul 2024
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

December 2024

Beautiful place to stay in pleasant surroundings. Jumbo only 20 minute walk. Main beach 40 minutes walk. Buses and taxis for all other journeys nearby.
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Tochukwu

Very nice

Good experience. There was a mistake with my booking but the staff were very kind and understanding. Paula and colleagues at the bar were also so kind, welcoming and professional.
Stayed 5 nights in Jan 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and nice clean apartment. Pool was nice, but too cold to swim in during December. The Pool Restaurant had good food at a decent price. Shower gel and shampoo is missing in the room! This should always be included and doesn't cost the hotel/resort much if they buy it in bulk.
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, small cozy place

Nice place. Small cozy and in a quiet area a bit from the city. However there was a Big Road in the backyard. However needs some renovation In some places. Tiles which were cracked etc. The pool restaurants serves nice food at reasonable prices.
Stayed 7 nights in Dec 2023
Verified review

8/10 Good

Athaliah elizsa mae Felizarta

Liked: Cleanliness, staff & service
I had a pleasant stay overall. The staff were incredibly kind and respectful, making me feel welcome throughout my visit. The place itself is quiet and relaxing, which I appreciated. However, I did notice ants in my room the day before I was leaving. While I didn’t report it, I trust the staff would have addressed the issue promptly if I had. Aside from that, it’s a very nice place with a wonderful team. I’d recommend it for the atmosphere and hospitality!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
Catalina greeted me on arrival, very genuine, warm and friendly welcome. Apartment great, bottle of water in fridge. Aircon in bedroom. Apartments are not the most modern and a little tired but very clean and has everything you need and a great sized private balcony.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Hans Jacob

Liked: Cleanliness, staff & service, room comfort

Great place. Go for it.

For a 3 star hotel, they should have gotten my 5 star review! But the end at 4, simply because the apartments need some renovation soon. Don’t get me wrong, the place is more than worth it. Its cosy. Staff is super friendly and helpful. Food at the hotel is ok. Outside areas are pretty and well maintained. Pool is clean and maintained. Everyone is smiling and in a great mood. Placed really good. Lots of parking if you have a rental car with you. Apartment are great size. Would I go again? Yes. Sure I would.
Stayed 7 nights in Dec 2024
Verified review

6/10 Okay

David

Disliked: Cleanliness, staff & service

Bad attitude

Food was awful bad service had to keep asking for everything with only an attitude in reply. Only interested in bigger parties of English as this was bettter tips I suppose. Food was like microwave garbage
Stayed 4 nights in Mar 2023
Verified review

4/10 Poor

Ross

Disliked: Cleanliness, amenities, property conditions & facilities
Very much in need of some TLC, our room was quite dirty and basic. Location is very far from any beach and will require constant buses and taxis unless you want to stay in the hotel all holiday. Hotel has potential but is lacking that attention to detail. Facilities are a little poor as there was no working wifi when we stayed which meant using a lot of mobile data, our rooms Wi-Fi was broken for the entirety of our stay. TV so tiny it is laughable. On a positive the bed was very comfy and on site food was very nice
Stayed 4 nights in Sep 2022
Verified review

6/10 Okay

Waldemar

Liked: Room comfort
The day before my arrival, I received a WhatsApp message asking for payment, along with a separate link—even though I had booked with the option to pay at the hotel. I was then told this wasn’t what they had agreed with Hotels.com, so I had to send them a screenshot of my booking. I would have been happy to pay in advance through Hotels.com if that had been required, but receiving a random payment link by text made me worry about potential scams. On top of that, the reception closes at 4 p.m. There were several confused couples in the evening who hadn’t received check-in instructions and didn’t know how to get in. It can be frustrating to arrive with no one to greet you and no clear way to check in. The food at the bar/restaurant is dreadful. It looks like everything is cooked in one pan and tastes of old grease. The staff also seemed unsure of their own menu at times, which didn’t help. The rooms themselves are nice and spacious. Cleaning is acceptable, though they don’t collect used glasses from the rooms—so if you bring a drink back, you’ll need to return the glass to the bar the next day. The AC is only in the bedroom, so you need to let it run for a while to cool the whole apartment. Another concern is that the rooms do not have smoke detectors, which are required in guest accommodations. This worried me, as if something happened in a nearby apartment, I might not know until it was too late. Overall, it was a good stay if you’re looking for a very quiet place.
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Dzintars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this property isn't central, but it has its own advantages, like quite environment. To get to the center in Playa de Ingles it would take about 30 minutes walk. But you can take a taxi any time. My apartment was located in front of the pool bar which probably is not the best place if you want to sleep longer on mornings as it gets quite loud (or just shut the window). My apartment had nice living room with kitchen corner and full size fridge with freezer. It was all stuff available for cooking if you want to. Bathroom was average from size, but nice and clean. And with a window. :-) Bedroom with large wardrobe and bed was comfortable. Air conditioner was available. In the living room there was a small LCD TV available which nowadays is too small, especially igf you are there during the Eurovision time. I really appreciated kindness and help of this property staff. Especially lady in reception was professional and very helpful. On the last days of my stay there were some reconstruction works going on which make some unpleasant noise. But property at least softened this uncomfortable situation with a bottle of champagne.
Stayed 11 nights in May 2022
Verified review

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice enough stay but there were a few issues that raised my eyebrow a little. Staff are friendly around everywhere of the apartments. When I have raised issues they have been quick to sort it out. They always asked if I needed anything as I often didn;t get room cleaned and they were aware. Rooms are nice, bed comfy, and bathroom very good everything you need. they have food but it is limited but what I prdered was nice. maintenance wasn't all that good in my room, handles needed tightening and mirror in bathroom felt it needed fixing, but not end of the world. Problem with reception it closes at 4 and therefore asking questions or getting help is a problem. if you are leaving after you must get your luggage before 4, you can't get a shower after 4 as it is located downstairs below reception. it's not ideal for those who are flying late. Checkout is too early. I stayed 10 days and asked for late checkout and was told it was 39e. I was only looking for 1/2 hour or more and would pay a small fee - but wasn't paying 39e. It left a sour taste in my mouth after a 10 days booking. The only channel for UK is BBC News and the channel itself is about American! It's in a quiet area and not many people around the pool - the pool is nice though and well maintained. It's near Holidayworld but a very good walk to Yumbo. I would stay here again, but they really do need to fix issues on late checkout or make check out later. I wouldn't stay here if my flight was late
Stayed 10 nights in May 2024
Verified review

8/10 Good

Kristian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mangel en del køkken redskaber
Stayed 21 nights in Mar 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Dejligt, roligt sted og utroligt venligt personale.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

jean-luc

Liked: Staff & service, amenities
Disliked: Cleanliness
Le personnel de l'accueil est charmant et compétant. L'appartement est bien distribué avec une grande salle de bain et une chambre avec un grand lit et une agréable terrasse. Seul bémol le ménage est fait à la va vite et pas bien fait. Le premier jour il manquait un produit shampoing et les autres jours nous n'en avons plus eu. Le 3eme jour la femme de ménage avait oublié de faire notre appartement mon époux lui a signifié mais cette personne n'était pas du tout contente arguant qu'elle faisait le ménage une fois tout les 2 jours: le premier jour elle nous avait expliqué qu'elle passait tous les jours. Dernière petite chose le carrelage de la salle de salon est cassé donc attention lorsqu'on est pied nu nous l'avons signalé à l'accueil au moment du départ
Stayed 4 nights in Feb 2026