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Gran Hotel El Encanto

3.0 star property

Photo gallery for Gran Hotel El Encanto

Restaurant
Property entrance
Meeting facility
Meeting facility
Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Room service
  • Housekeeping
The current price is NZ$90
includes taxes & fees
2 July - 3 July

Explore the area

View map
calle crecensio, numero 27 colonia centro, San Cristóbal de las Casas, CHIS, 29050
  • Place, Arches of Carmen
    ‪1 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪145 min drive‬

Room options

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

San Cristóbal de las Casas

Gran Hotel El Encanto places you steps from Arches of Carmen and within a short 5-minute stroll of Santo Domingo Handicraft Market. Highlights at this hotel include a restaurant, free self-parking and a conference centre. .This smoke-free hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find a coffee shop/cafe and a snack bar/deli. .Near this 3-property class Santa Lucía hotel, you'll find San Cristóbal de las Casas Cathedral.

What's nearby

  • Arches of Carmen - 1 min walk - 0.0 km
  • Santo Domingo Handicraft Market - 3 min walk - 0.3 km
  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 7 min walk - 0.6 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪Huarache Azteca - ‬4 min walk
  • ‪El meson del Taco - ‬1 min walk
  • ‪Taqueria El Charrito - ‬3 min walk
  • ‪Wa Cafe Cocina Japonesa - ‬3 min walk
  • ‪La casa del pozole - ‬4 min walk

About this property

Gran Hotel El Encanto

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A business centre and 60 meeting rooms are available. Event space at this hotel measures 172 square feet (16 square metres) and includes a conference centre. Gran Hotel El Encanto also features tour/ticket assistance, a garden, and room service (during limited hours). Free self parking is available.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 17 guestrooms or units
  • 172 sq ft of conference space
  • 16 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site
  • Coffee shop
  • Dining venue
Gran Hotel El Encanto offers 17 accommodations. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Property grounds
Hotel Hacienda Don Juan
San Cristóbal de las Casas
  • Parking included
  • Restaurant
  • Business services
  • Laundry room
4.4 out of 5, Excellent, 496 reviews
The price is NZ$47
includes taxes & fees
28 July - 29 July
Hotel Hacienda Don Juan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 60 meeting rooms
  • Business centre
  • Conference centre (172 square foot of space)

Outdoors

  • Garden
  • In a regional park

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 150
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel El Encanto

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Gran Hotel El Encanto Hotel
Gran Hotel El Encanto San Cristóbal de las Casas
Gran Hotel El Encanto Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Gran Hotel El Encanto?

Gran Hotel El Encanto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Hotel El Encanto?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Gran Hotel El Encanto on 2 Jul 2026 start from NZ$90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Hotel El Encanto?

Yep, Gran Hotel El Encanto has a free self car park.

Is there a free airport shuttle available at Gran Hotel El Encanto?

No, Gran Hotel El Encanto does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Hotel El Encanto?

Yep, you can grab a meal at Gran Hotel El Encanto's onsite restaurant.

What time are check-in & check-out at Gran Hotel El Encanto?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Hotel El Encanto?

No, pets and service animals are not allowed.

Gran Hotel El Encanto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 33 reviews
Rating 8 - Good. 9 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel, a una cuadra del andador principal, tiene un estacionamiento amplio, y la atención es muy buena, habitaciones cómodas.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Apr 2025
Verified

6/10 Okay

isaac guzman

Liked: Staff & service
Mejorar las condiciones de muebles
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Regular

Me gustó la ubicación del hotel, el servicio y limpieza, así como el desayuno, pero debido a la cercanía de los cuartos al restaurante, se escucha todo y el cuarto se siente frío.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Irais

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar céntrico, el personal amigable y servicial
Stayed 1 night in Dec 2023
Verified

8/10 Good

Ramiro Romero

Liked: Cleanliness, staff & service, amenities
Que no tengan sabanas blancas
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único "malo" mi habitación tenía televisión análoga y ningún control remoto la hacía funcionar, había que pararse para cambiarle o prenderla. Xomo las TV' s de antes. Lo demás Excelente lugar para pernoctar
Stayed 1 night in Oct 2023
Verified

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bonito y el personal muy atento, solo hace falta el restaurante todo el día, no solo por las mañanas
Stayed 3 nights in Dec 2021
Verified

8/10 Good

Victor G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel para estancia corta

Buena opción de hotel para estancia corta con la familia. Personal muy amable y servicial en las mañanas pero en las tardes ponen la música muy alta
Stayed 2 nights in Dec 2021
Verified

8/10 Good

Victor G

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel familiar céntrico.

Hotel céntrico cerca del Arco del Carmen. Camas y almohadas comodad. Me gustó el hotel la estancia fue corta. El Hotel es cómodo pero ruidoso por las bocinas en los pasillos.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valor precio excelente.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Martha Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto tipo rústico, agradable el lugar, cerca de los principales andadores
Stayed 4 nights in Dec 2021
Verified

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, lo único es que el sábado tenían XV años(fiesta), mucho ruido hasta las 11 pm y mis Hijas no podían dormir, desde las 8pm
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso! Sus instalaciones, habitaciones cálidas y con excelente ubicación. Me volvería a hospedar allí mismo en mi próxima visita.
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Alma Rosa

Liked: Room comfort

No respetaron el precio de la reservación.

La ubicación del hotel es muy conveniente, tienen un jardín muy bonito, la limpieza es buena, la comodidad de las camas es regular, sin embargo no me gustó que no respetaran el precio de la reserva, en esta ocasión me cobraron extra por mi niño de 15 años, al hacer la reserva indique que el hospedaje era para 2 adultos y el niño de 15 años y me apareció un precio y en el hotel me indicaron que ellos manejaban otras condiciones, como recomendación si su niño tiene mas de 8 años reserven como adulto.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Jasiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de ensueño

Excelente hotel, una experiencia muy bonita y sus desayunos riquísimos
Stayed 2 nights in Oct 2021
Verified

8/10 Good

adriana guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El salón la encantada padrisimo
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BIEN HUBICADO, TODO EXELENTE, NOS FUE MUY AGRADABLE LA ESTANCIA
Stayed 2 nights in Mar 2021
Verified

8/10 Good

ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel que Tiene un bonito jardín, agradable, sin ruido, lo único sería el confort de cama un poco dura para mí gusto
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

KARLA DEL C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno. Recomendando
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del personal muy amables y muy atentos
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Property located in an excellent location. Parking next to the property. No restaurant. Reception staff not helpful. Staff not helpful or interested in helping to solve room problems, in may case the heater was not working properly and was unable to solve this. Other small issues that can be overlooked but accumulate at the end of the stay.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el ambiente, amabilidad del personal y lo acogedor del hotel
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025