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Hotel Dulce Luna

Property class: 2.5

Photo gallery for Hotel Dulce Luna

A corridor with a staircase leading to an upper floor. The corridor has tiled flooring and white walls with a textured finish. There are windows on both sides of the corridor, and a sign above the staircase.
A small bathroom with a toilet, sink, and a mirror above it.
A pink building with a sign that reads "HOTEL DULCE LUNA".
A corridor with tiled flooring, white walls, and a glass door at the end.
A hotel room with two beds, teal walls, and artwork.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Avenida Benito Juarez #13, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Place, Arches of Carmen
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪148 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a nightstand, a painting on the wall, and a window with curtains.

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, each with white linens and black bedspreads. There is a wooden headboard, a small wooden nightstand, and a wall-mounted artwork.

Standard Room, 2 Single Beds

7.0 out of 10
Good
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 2 Double Beds

Two single beds with white and red bedding, purple walls, and two abstract paintings.

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

San Cristóbal de las Casas

Hotel Dulce Luna puts you in the heart of San Cristóbal de las Casas, within just a 10-minute stroll of San Cristóbal de las Casas Cathedral and Santo Domingo Handicraft Market. Highlights at this hotel include free in-room WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include tour/ticket assistance, luggage storage and a front desk safe. Full breakfast is available daily between 7:30 AM and noon. .Sights within a 15-minute walk of this Santa Lucía hotel include Arches of Carmen and Foro Cultural Kinoki.

What's nearby

  • Santo Domingo Handicraft Market - 3 min walk - 0.3 km
  • Arches of Carmen - 5 min walk - 0.5 km
  • Plaza 31 de Marzo - 8 min walk - 0.7 km
  • San Cristóbal de las Casas Cathedral - 10 min walk - 0.9 km
  • Mesoamerican Museum of Jade - 11 min walk - 1.0 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪Huarache Azteca - ‬5 min walk
  • ‪Casa de Las Lolas - ‬1 min walk
  • ‪Taqueria El Charrito - ‬5 min walk
  • ‪Xocol-Na - ‬4 min walk
  • ‪Hamburguezas De San Francisco - ‬5 min walk

About this property

Hotel Dulce Luna

Hotel Dulce Luna offers its guests a terrace, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi.

Smoking is allowed in designated areas at this San Cristóbal de las Casas hotel.

  • 1 building
  • 18 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Smoking in designated areas
  • Water dispenser
Hotel Dulce Luna offers 18 accommodations with free toiletries. Satellite televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 95 per person

Things to do

  • Shopping centre

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Dulce Luna

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 95 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • There is limited hot water on site.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna
Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna San Cristobal De Las Casas, Mexico - Chiapas
Jardines de Luz
OYO Hotel Dulce Luna
Hotel Dulce Luna Hotel
Hotel Dulce Luna San Cristóbal de las Casas
Hotel Dulce Luna Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Dulce Luna?

Hotel Dulce Luna offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Dulce Luna serve breakfast?

Yep, full breakfast is on offer daily between 7:30 AM and noon.

Is there a free airport shuttle available at Hotel Dulce Luna?

No, Hotel Dulce Luna does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Dulce Luna?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Hotel Dulce Luna?

No, pets and service animals are not allowed.

Hotel Dulce Luna Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 153 reviews
Rating 8 - Good. 43 out of 153 reviews
Rating 6 - Okay. 33 out of 153 reviews
Rating 4 - Poor. 25 out of 153 reviews
Rating 2 - Terrible. 11 out of 153 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad en esa cama no te podías ni mover sin que rechinara. Me tocó una habitación con puertas de cristal en la aquí nos entraba el frío y el baño sin agua caliente, sé que el lugar es económico pero no es para tener una cama en la que no se puede dormir ya que lo que queríamos era solo descansar
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities
Tardo mucho en atenderme, no había agua calienteen el cuarto
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto, es súper cómodo y fácil de llegar, la atención es increíble.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel sencillo , está un poco descuidado le falta mantenimiento, en 1 de las habitaciones que reservamos estaba con mucha humedad pedimos un cambio pero no lo hicieron ya que estaba lleno el hotel .
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Bien si tienes poco presupuesto

Es un hotel barato, y te ofrece justo eso, una cama donde dormir,un baño privado y habitación amplia. Realmente para el precio que pagamos, está bien, pero NO me quedaría ahí de nuevo, porque prefiero lugares más agradables La habitación no estaba sucia pero la falta de pintura en las paredes y los colchones bastante desgastados le daban una imagen algo "sucia". Nos rescató de una noche de fiesta, pero no volveria.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
servicio de cafe deli, el trato fabuloso y la precion del agua extraordinaria
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Cumplió con lo esperado.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien ubicada y sobre todo es miy comoda la instancia
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, muy tranquilo el lugar
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel por el precio no puedes exigir más

La atención ves muy buena, el precio es bueno por lo que te incluye, sin duda volvería, y aunque no puedes exigir más hay áreas de oportunidad como que me ofrecieron estacionamiento y luego me rechazaron el acceso, y las cobijas en general todo muy bien . Cómo repito por el precio y la zona es de lo mejorcito que encontrarás.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien, Pero nos tocó ruido.

Las personas hacen mucho ruido, hay un juego de futbolito que es muy ruidoso y no permite descansar a gusto.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Muy bien
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es que no tenía Netflix jaja, está mejor que algunos hoteles de allí cerca
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo y familiar recimendado
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Las personas de la recepción son muy amables, nos brindaron indicaciones en donde podíamos comer o pasar un rato agradable
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viaje fin de semana

una experiencia agradable, el personal te recibe de una manera cordial
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodo

El servicio es bueno, el trato amable. El luga es sencillo pero muy comodo. Cuentan con agua caliente y ofrecen shampo, jabon, papel de baño, servicio de television por cable.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no recomendable

el hotel a mi criterio no cumple los estandares para calificarlo con tres estrellas, su localizacion no es clara y no se informa por parte del hotel fue dificil dar con la nomenclatura de la calle, la habitacion es mas adecuada para un Hostal o casa de huespedes, el sanitario no cuenta con lo basico para el aseo personal, solo con una toalla pequela , mala expediencia.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy buena mi estancia A dos cuadra del ado ,hay hospitales cerca tiendas, restaurante a dos cuadras Para descansar todo bien ,si quieren habitación más grande pidan más grande y habitación doble.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sencillo y bonito
Stayed 2 nights in Apr 2023
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Muy mala, desde que no hay ventilación y al solicitar mandan en equipo en espantosas condiciones. Para facturar ponen excusas y no se ponen de acuerdo para informar al cliente en tiempo y forma. Tampoco admiten visitas.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy pequeño...

La ubicacion esta muy bien. Solo que el cuarto esta muy pequeño y las camas estan muy bajas, no puedes caminar bien entre una cama y otra....Muy pequeño en cuarto
Stayed 2 nights in May 2022