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Hotel Dulce Luna

2.5 star property
Hotel in San Cristóbal de las Casas with a 24-hour front desk

Photo gallery for Hotel Dulce Luna

21-inch TV with satellite channels
Front of property
Terrace/patio
Standard Double Room, 2 Double Beds | Bathroom
Standard Double Room, 2 Double Beds

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is NZ$39
includes taxes & fees
23 May - 24 May

Explore the area

Map
Avenida Benito Juarez #13, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    ‪3 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪9 min walk‬
  • Mesoamerican Museum of Jade
    ‪11 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪71 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Highlights

TV
Private bathroom
Satellite channels
Daily housekeeping
Wardrobe
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

Highlights

TV
Private bathroom
Satellite channels
Daily housekeeping
Wardrobe
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

TV
Private bathroom
Satellite channels
Daily housekeeping
Wardrobe
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

San Cristóbal de las Casas

Hotel Dulce Luna puts you in the heart of San Cristóbal de las Casas, within just a 10-minute stroll of Santo Domingo Handicraft Market and Arches of Carmen. Highlights at this hotel include free in-room WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include tour/ticket assistance, luggage storage and a front desk safe. Full breakfast is available daily between 7:30 AM and noon. .Sights within a 15-minute walk of this Santa Lucía hotel include Foro Cultural Kinoki and Café Museo Café.

What's nearby

  • Santo Domingo Handicraft Market - 3 min walk - 0.3 km
  • San Cristóbal de las Casas Cathedral - 9 min walk - 0.8 km
  • Plaza 31 de Marzo - 9 min walk - 0.8 km
  • Mesoamerican Museum of Jade - 11 min walk - 1.0 km
  • Ex-Convent of Santo Domingo - 15 min walk - 1.3 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪Hijas e Hijos del maiz - ‬1 min walk
  • ‪Cacao Nativa - ‬4 min walk
  • ‪La Casa de las Lolas - ‬2 min walk
  • ‪Luigui's Pizza - ‬3 min walk
  • ‪Hamburguezas de San Francisco - ‬5 min walk

About this property

Hotel Dulce Luna

Hotel in San Cristóbal de las Casas with a 24-hour front desk
Hotel Dulce Luna offers its guests a terrace, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi.

Smoking is allowed in designated areas at this San Cristóbal de las Casas hotel.

  • 1 building
  • 18 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Smoking in designated areas
  • Water dispenser
Hotel Dulce Luna offers 18 accommodations with free toiletries. Satellite televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

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4.5 out of 5, Wonderful, 122 reviews
The price is NZ$59
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 95 per person

Things to do

  • Shopping centre

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Dulce Luna

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 95 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • There is limited hot water on site.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna
Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna San Cristobal De Las Casas, Mexico - Chiapas
Jardines de Luz
OYO Hotel Dulce Luna
Hotel Dulce Luna Hotel
Hotel Dulce Luna San Cristóbal de las Casas
Hotel Dulce Luna Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Dulce Luna?

Hotel Dulce Luna offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Dulce Luna?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at Hotel Dulce Luna on 23 May 2025 start from NZ$39.3, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Dulce Luna serve breakfast?

Yep, full breakfast is on offer daily between 7:30 AM and noon.

Is there a free airport shuttle available at Hotel Dulce Luna?

No, Hotel Dulce Luna does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Dulce Luna?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Hotel Dulce Luna?

No, pets and service animals are not allowed.

Hotel Dulce Luna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 136 reviews
Rating 8 - Good. 38 out of 136 reviews
Rating 6 - Okay. 30 out of 136 reviews
Rating 4 - Poor. 25 out of 136 reviews
Rating 2 - Terrible. 9 out of 136 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
The building amplifies noise. It is easily gets loud. I can hear every word of my neighbor's TV as I write this. My room is tiny. Good luck getting hot water.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was clean, fairly basic, what I expected for the price. Workers were friendly. We did have an issue with water leaking out of a light fixture over my friend,s bed which soaked through to the mattress. Nobody seemed terribly concerned about it, there wasn’t a comparable room available to move to. I had to suggest that we flip over the mattress and move the bed away from the fixture in case it happened again, which it did not. Water leaked each time we used the bathroom sink, which we reported at the same time, but it never was resolved. We kept an extra towel on the floor.
Stayed 7 nights in Jan 2020

4/10 Poor

paul

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small only one towel x customer they give u only 4 oz bottle water x room x day it was cleaned but bed sheets look dirty. And other customers make too much noise I was not able to rest at all for the 6 nights I think the bed had bed buts
Stayed 6 nights in Mar 2019

6/10 Okay

Graham

Disliked: Cleanliness, property conditions & facilities
This hotel is near the bus station and the Centre of town, it is cheap and simple so you get what you pay for, the only issue we had was no hot water !

4/10 Poor

Edith, San Francisco California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quality if this hotel is low, but close to a great tourist area. Hotels needs to update their bed covers and towels, they are very very old.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for us

Area fine if little hard to find. Found the condition and cleanliness of the hotel to very poor. To be fair, other similar hotels, but certainly not for us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible condition

Terrible hotel. No problem with basic, but it dirty, smelly and falling apart. Loose wires and dust everywhere. Stay in San Cris a lot and plenty of cheap clean hotels, I refused to stay and also at their 3 star round the block that had years of dust all around reception. In the end find a basic hotel round the corner for the a better price, clean and with fantastic service. Ignore photos, they are very misleading.

8/10 Good

Liz Mirel

Liked: Cleanliness, property conditions & facilities
Cumplió con lo esperado.
Stayed 3 nights in Apr 2025

6/10 Okay

Paul

Stayed 1 night in Apr 2025

10/10 Excellent

Candelaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien ubicada y sobre todo es miy comoda la instancia
Stayed 1 night in Apr 2025

8/10 Good

Luis Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, muy tranquilo el lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel por el precio no puedes exigir más

La atención ves muy buena, el precio es bueno por lo que te incluye, sin duda volvería, y aunque no puedes exigir más hay áreas de oportunidad como que me ofrecieron estacionamiento y luego me rechazaron el acceso, y las cobijas en general todo muy bien . Cómo repito por el precio y la zona es de lo mejorcito que encontrarás.
Stayed 1 night in Apr 2025

10/10 Excellent

Martha Guadalupe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento
Stayed 1 night in Mar 2025

4/10 Poor

Jeremy

Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien, Pero nos tocó ruido.

Las personas hacen mucho ruido, hay un juego de futbolito que es muy ruidoso y no permite descansar a gusto.
Stayed 1 night in Dec 2024

10/10 Excellent

Fátima del Rosario

Stayed 1 night in Nov 2024

8/10 Good

Rubisel De Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Muy bien
Stayed 1 night in Oct 2024

10/10 Excellent

Guillermo

Stayed 1 night in Jul 2024

6/10 Okay

Arturo

Stayed 1 night in May 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es que no tenía Netflix jaja, está mejor que algunos hoteles de allí cerca
Stayed 1 night in May 2024

10/10 Excellent

Javier esteban

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo y familiar recimendado
Stayed 1 night in May 2024

10/10 Excellent

Nancy Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Las personas de la recepción son muy amables, nos brindaron indicaciones en donde podíamos comer o pasar un rato agradable
Stayed 1 night in May 2024