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Hotel Rocaval

Property class: 4

Photo gallery for Hotel Rocaval

A building entrance with the name 'ROCAVAL' above it.
A modern building with a stone facade and large windows, a covered outdoor area with steps, and a landscaped garden with rocks and grass.
A lobby with a stone archway, seating area with orange couches, a wooden table, and a potted plant.
A spacious restaurant with multiple dining tables and chairs, a stone archway, and a variety of plants and flowers.
A bedroom with a large bed, a wooden headboard, and a window with blinds.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
The current price is NZ$100
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264
  • Place, Grutas de San Cristóbal
    ‪3 min walk‬
  • Place, Huitepec Ecological Reserve
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪144 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a painting on the wall, and a window with curtains.

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a chair, a wall-mounted light, and a painting.

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

A room with two beds, wooden walls, and a large window.

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Bungalow, Multiple Beds

A cozy living room with a wooden bench, a sofa, and a dining table.

Design Bungalow, Multiple Beds

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Junior Room, 1 King Bed

A bed with a wooden headboard, a bedside table with a lamp, and a window with a view of greenery.

Junior Room, 1 King Bed

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

San Cristóbal de las Casas

At Hotel Rocaval you'll be within a short 5-minute stroll of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The theme restaurant, Coreano Contem. Teddy´s, serves Asian cuisine. Barra café especialidad is the hotel's own lobby lounge. 1270 square feet (118 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of an airport shuttle. .Near this 4-property class San Cristóbal de las Casas hotel, you'll find San Cristóbal de las Casas Cathedral.

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.3 km
  • Huitepec Ecological Reserve - 8 min walk - 0.7 km
  • San Cristóbal de las Casas Cathedral - 5 min drive - 2.6 km
  • Mesoamerican Museum of Jade - 5 min drive - 2.6 km
  • Santo Domingo Handicraft Market - 8 min drive - 2.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 65 min drive

Restaurants

  • ‪Domino's Pizza - ‬2 min walk
  • ‪El huarachazo - ‬8 min walk
  • ‪Antojitos Carmelita (Negro Luis) - ‬8 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬1 min walk
  • ‪Wings Army - ‬7 min walk

About this property

Hotel Rocaval

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 1270 square feet (118 square metres) and includes a conference centre. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hotel Rocaval. An airport shuttle (available on request) is available for a fee. Free self parking is available.

This 4-star San Cristóbal de las Casas hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1270 sq ft of conference space
  • 118 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Rocaval offers 95 accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping centre

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (1,270 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 160 for adults and from MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Rocaval?

Hotel Rocaval offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Rocaval?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Rocaval on 24 Nov 2026 start from NZ$100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Rocaval?

Yep, Hotel Rocaval has a free self car park.

What makes Hotel Rocaval a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Rocaval.

Does Hotel Rocaval serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Hotel Rocaval?

No, but there's an airport shuttle that runs from 9:00 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Hotel Rocaval?

Yep, they've got a lounge bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Rocaval?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Rocaval?

Cats and dogs are welcome at Hotel Rocaval, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hotel Rocaval Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 280 reviews
Rating 8 - Good. 60 out of 280 reviews
Rating 6 - Okay. 24 out of 280 reviews
Rating 4 - Poor. 8 out of 280 reviews
Rating 2 - Terrible. 17 out of 280 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please Include breakfast as part of the package …I did flight + car + hotel
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, they are doing some renovations , A/C maybe only not fully working but overall quite good place
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking. Within walking distance of shops and restaurants.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very good facility but very outdated the hotel has a huge potential to be excellent no air conditioning no fan only heat with over 76 degrees!!!
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Cleanliness
X
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy, walking steps all days and most of the night.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

.
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó muy sucio
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, instalaciones amplias, bien ubicado y con estacionamiento
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Solicité el reembolso de mi estancia debido que al llegar me dieron una queen size en vez de king size la televisión no servía procedí hacer el reporte me dieron que por la hora no tenían personal pedí que compusieran las cortinas ya que no cerraban y me entraba toda luz del exterior y tampoco me resolvieron por qué no había personal
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
EL HOTEL BIEN SOLO TIENE UN DETALLE PRINCIPAL EL RUIDO, HAY DEMASIADO DESDE MUY TEMPRANO, POR ESO NO LO VOLVERIA A ELEGIR.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy tranquilo con personal muy servicial .
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Pesimo.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación en buenas condiciones, AC un poco ruidoso.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
El Aseo de pisos deja que desear. El baño muy pequeño toallas muy gastadas. Pero bien en general
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No hay muchas opciones de desayuno, pero para descansar las habitaciones son amplias y aisladas del ruido.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No vayan a rentar sus “Suites”, son malas, incómodas, pequeñas y calurosas. Nada tienen que ver con las fotos de su publicación
Stayed 1 night in Apr 2026