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Hotel Indigo San Diego-Gaslamp Quarter by IHG

4.0 star property
Hotel with 2 restaurants, a quick walk to Petco Park

Photo gallery for Hotel Indigo San Diego-Gaslamp Quarter by IHG

2 restaurants, breakfast, lunch, dinner served; American cuisine
View from room
Studio Suite, 1 King Bed, Park View (Petco Park View)
Reception
2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk
The current price is NZ$347
includes taxes & fees
6 July - 7 July

Explore the area

Map
509 9th Ave, San Diego, CA, 92101
  • Petco Park
    ‪3 min walk‬
  • San Diego Convention Center
    ‪7 min walk‬
  • San Diego Zoo
    ‪4 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Gaslamp View)

Premium Room, 2 Queen Beds (Gaslamp View)

Premium Room, 2 Queen Beds (Gaslamp View)

8.6 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

1 bedroom, premium bedding, in-room safe, desk

Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
Designer toiletries
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Gaslamp View)

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed (Gaslamp View)

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(47 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
Designer toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Park View (Petco Park View)

View from room

Premium Room, 1 King Bed, Park View (Petco Park View)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower (Mobility Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Roll-in Shower (Mobility Accessible)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
  • 89 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Centerfield View)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed (Centerfield View)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
  • 84 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Park View (Petco Park Terrace View)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Terrace, Park View (Petco Park Terrace View)

Highlights

Deck/patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
  • 84 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, in-room safe, desk

Premium Room

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Gaslamp Quarter View)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed (Gaslamp Quarter View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Heating
Connecting rooms available
Mini-fridge
Dining table
  • 72 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Park View (Petco Park View)

Studio Suite, 1 King Bed, Park View (Petco Park View)

Studio Suite, 1 King Bed, Park View (Petco Park View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

View from room

Premium Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

San Diego

Hotel Indigo San Diego-Gaslamp Quarter by IHG places you in the centre of San Diego, within just a 5-minute stroll of Petco Park and within 15 minutes of San Diego Convention Center. Highlights at this boutique hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Table 509 Bar and Kitchen, is open for breakfast, lunch and dinner. Borrego is the hotel's own rooftop bar, serving drinks along with dinner. 6240 square feet (580 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Downtown San Diego hotel include The Rady Shell at Jacobs Park and USS Midway Museum.

What's nearby

  • Petco Park - 3 min walk - 0.3 km
  • San Diego Convention Center - 7 min walk - 0.6 km
  • USS Midway Museum - 2 min drive - 1.9 km
  • Balboa Park - 3 min drive - 2.7 km
  • San Diego Zoo - 4 min drive - 3.8 km

Getting around

  • Park and Market Trolley Station - 4 min walk
  • San Diego Santa Fe Depot - 8 min drive
  • San Diego, CA (SAN-San Diego Intl.) - 16 min drive

Restaurants

  • ‪Bub's at the Ballpark - ‬4 min walk
  • ‪Social Tap - ‬3 min walk
  • ‪Neighborhood - ‬4 min walk
  • ‪Bootlegger - ‬3 min walk
  • ‪WestBrew Downtown - ‬3 min walk

About this property

Hotel Indigo San Diego-Gaslamp Quarter by IHG

Hotel with 2 restaurants, a quick walk to Petco Park
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6240 square feet (580 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Indigo San Diego-Gaslamp Quarter by IHG. Parking is available for a fee.

This 4-star San Diego hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 6240 sq ft of conference space
  • 580 sq. m of conference space
  • Built in 2007
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hotel Indigo San Diego-Gaslamp Quarter by IHG offers 209 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Croatian, English, Filipino, German, Greek, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 65 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11 AM for a fee: USD 30 for adults and USD 30 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Borrego
  • Table 509 Bar and Kitchen

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 6,240 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2007
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 37.10 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 30 for adults and from USD 30 for children
  • Valet parking fee: USD 65.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Gaslamp
Hotel Indigo Gaslamp Quarter
Hotel Indigo Gaslamp Quarter San Diego
Indigo Gaslamp Quarter

Frequently asked questions

Is parking available at Hotel Indigo San Diego-Gaslamp Quarter by IHG?

Yep, Hotel Indigo San Diego-Gaslamp Quarter by IHG has secured covered valet parking with in/out privileges for USD 65.00 per night.

How much does it cost to stay at Hotel Indigo San Diego-Gaslamp Quarter by IHG?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel Indigo San Diego-Gaslamp Quarter by IHG on 6 Jul 2025 start from NZ$285.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Indigo San Diego-Gaslamp Quarter by IHG?

The closest beach to Hotel Indigo San Diego-Gaslamp Quarter by IHG is Coronado Beach (4.1 km).

What makes Hotel Indigo San Diego-Gaslamp Quarter by IHG a romantic place to stay?

Al fresco dining and late-night room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Indigo San Diego-Gaslamp Quarter by IHG.

Does Hotel Indigo San Diego-Gaslamp Quarter by IHG serve breakfast?

Yep, cooked-to-order brekkie is on offer daily between 7:00 AM and 11 AM.

Is there a free airport shuttle available at Hotel Indigo San Diego-Gaslamp Quarter by IHG?

No, Hotel Indigo San Diego-Gaslamp Quarter by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo San Diego-Gaslamp Quarter by IHG?

Yep, you can grab a meal at Hotel Indigo San Diego-Gaslamp Quarter by IHG's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Indigo San Diego-Gaslamp Quarter by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Indigo San Diego-Gaslamp Quarter by IHG?

Cats and dogs are welcome at Hotel Indigo San Diego-Gaslamp Quarter by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotel Indigo San Diego-Gaslamp Quarter by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1008 reviews
Rating 8 - Good. 216 out of 1008 reviews
Rating 6 - Okay. 108 out of 1008 reviews
Rating 4 - Poor. 35 out of 1008 reviews
Rating 2 - Terrible. 36 out of 1008 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Amenities
We had a five star experience at the Hotel Indigo. Everything met or exceeded our expectations. Location was perfect for baseball at Petco Park. Room, lobby, rooftop bar all were top notch. Shout out to Sergio who served us delicious breakfast during our stay. We will return!
Stayed 4 nights in Mar 2025

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Hotel is in a fantastic area and is within walking distance of many restaurants. Got to see all of the night life in the area while here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall property!
Stayed 1 night in Jan 2025

10/10 Excellent

Ubaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Stayed 4 nights in Mar 2025

10/10 Excellent

Alfonso

Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

This hotel was amazing! The parking situation was a little confusing as there is no actual parking lot. You kind of have to just park on the street until valet helps you out. Our room and view were incredible and the staff was super friendly and accommodating! I would stay here again!
Stayed 2 nights in Feb 2025

8/10 Good

Chapin, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for just one night - but it was an easy and comfortable stay. kudos to the valet who found us a street parking spot just across the street. and everyone at the front desk were very friendly and personable. the only downside was walking around gaslamp district at night - saw some homeless people with mental illnesses screaming and throwing things. so sad, that is something as a country we need to fix.
Stayed 1 night in Mar 2025

10/10 Excellent

Esperanza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, with absolutely comfortable beds & pillows. The location is convenient to many places-including restaurants and nightlife bars, so music does travel up but nothing that kept me or my friend from sleeping. The best part of my stay was the customer service, specifically Imani at the front desk. She was able to accommodate early check-in and late check out, had restaurant recommendations, and explained the all amenities. I can't speak on the parking as I didn't have a vehicle on this trip. Would recommend this hotel and would stay here again, just be aware of the amenity fee that seems to be a standard for this area in San Diego.
Stayed 1 night in Mar 2025

10/10 Excellent

Shirley

Stayed 4 nights in Mar 2025

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The customer service in the restaurant was very unwelcoming The roof top bar staff were amazing
Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect service and perfect location in Downtown

Everyone on staff was delightful and friendly. Jenny was a superstar at the front desk and made our anniversary weekend an absolute delight.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 2 nights in Feb 2025

8/10 Good

Suzannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very friendly and helpful. The gym was clean and the equipment was nice. Great açaí bowl at the 509 restaurant. The neighborhood was very walkable and close to the action. The only thing I did not like was the resort fee. As we already had a breakfast package, we spent most of the fee at the roof top bar/restaurant. Would have preferred more healthy take away snack food options .
Stayed 7 nights in Feb 2025

8/10 Good

fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good little hotel with great rooftop bar
Stayed 4 nights in Feb 2025

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities, room comfort

disappointing stay because of lack of process and

First time staying here. Great location for exploring Gaslamp area. Check in was great, room looked good, until morning when using the shower the large bottle of body was out of soap and ha Ivins to get soap at sink was awkward, this should never happen. Then latter in the day while going to the bathroom the roll of toilet paper ran out and nowhere in the unit was there a backup. Both these issues while simple are a sign of lack of training and process. Late the same afternoon i went to check out the 9th floor restaurant and asked the bar tender if i could look at the menu, she couldn’t be bothered (i was only person there) she said i had to see the wait staff for a menu. When he went to get it it was behind the bar. Needless to say we wont be back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent hotel and location. Staff was friendly, rooms were clean and comfortable, and the food was excellent. Will stay here every time we visit San Diego
Stayed 2 nights in Feb 2025

6/10 Okay

Alex

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Below average experience.

Overall a pretty below average experience for our three night stay. On the plus side, the hotel is centrally located. The rooms are small but nice. They provide two free bottles of water. Very nice rooftop bar. My main issue is with the staff I dealt with. Front desk staff was below par. We didn't get our two free water bottles on check-in. We decided to add on a third night to our stay and I spoke with the front desk beforehand to make sure that the extra night got added on without issue. Instead, we got locked out of our room when we got back and the room wasn't cleaned on the last night. The employees always seemed to be eating simultaneously while talking to me. A few other minor things Absolutely zero view other than looking into other people's windows. For $400 a night I would expect a little better than a view of a dumpster and other people's bedrooms. Ice machine didn't work. Elevator access was fairly frustrating because the card reader only worked intermittently. The shower floor is literally the most slippery I have ever used out of probably thousands of hotels I've used. I'm surprised more people haven't slipped. $65 a night for valet seems a bit high. It also seems understaffed as there seemed to be only one person at any time to pick up or drop off vehicles. So overall, a below average experience. I'll stick to the Hard Rock next time I come back to that part of town.
Stayed 2 nights in Feb 2025

8/10 Good

Amanda

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

shelia, Dallas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They didn’t have Netflix just basic cable. The hotel staff were nice.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Patrick

Stayed 4 nights in Jan 2025