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Superhero Hotel

2.0 star property

Photo gallery for Superhero Hotel

Reception
Superior Room, 1 King Bed, Non Smoking, Private Bathroom
Superior Room, 1 King Bed, Non Smoking, Private Bathroom
Reception
Premium bedding, individually furnished, desk, laptop workspace

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping
The current price is NZ$480
includes taxes & fees
30 May - 31 May

Explore the area

View map
825 Sutter St, San Francisco, CA, 94109
  • Place, SF Masonic Auditorium
    ‪3 min walk‬
  • Place, Union Square
    ‪6 min walk‬
  • Place, Warfield Theatre
    ‪10 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Premium bedding, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

7.8 out of 10
Good
(11 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room Single Use, 2 Double Beds, Non Smoking

Basic Double Room Single Use, 2 Double Beds, Non Smoking

Basic Double Room Single Use, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Private Bathroom

Premium bedding, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 King Bed

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About the area

San Francisco

At Superhero Hotel you'll be within a 20-minute stroll of popular places like Moscone Convention Center and Union Square. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a water dispenser and a lift. .Attractions within a 30-minute walk of this Union Square hotel include San Francisco Museum of Modern Art and Lombard Street.

What's nearby

  • SF Masonic Auditorium - 3 min walk - 0.3 km
  • Westin St Francis Hotel Glass Elevators - 6 min walk - 0.6 km
  • Union Square - 6 min walk - 0.6 km
  • Warfield Theatre - 10 min walk - 0.8 km
  • Van Ness Avenue - 10 min walk - 0.9 km

Getting around

  • San Francisco Station - 4 min drive
  • California St & Jones St Stop - 4 min walk
  • San Francisco International Airport (SFO) - 30 min drive

Restaurants

  • ‪620 Jones - ‬3 min walk
  • ‪Milan Pizza - ‬3 min walk
  • ‪The Royale - ‬3 min walk
  • ‪Liholiho Yacht Club - ‬1 min walk
  • ‪Lapisara Eatery - ‬2 min walk

About this property

Superhero Hotel

As a guest of Superhero Hotel, you'll find a lift and a water dispenser. WiFi is free in public spaces.

This San Francisco hotel is smoke free.

  • 110 guestrooms or units
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Water dispenser
Superhero Hotel offers 110 accommodations with a hairdryer. This individually furnished accommodation includes desks. Beds feature premium bedding. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include a combined bath/shower unit. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Billiards/pool table

Conveniences

  • Virtual front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 125 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 1176920

Frequently asked questions

Are there any beaches close to Superhero Hotel?

The closest beach to Superhero Hotel is Ocean Beach (9 km).

How much does it cost to stay at Superhero Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Superhero Hotel on 30 May 2026 start from NZ$480, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Superhero Hotel?

No, Superhero Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Superhero Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Superhero Hotel?

No, pets are not allowed.

Superhero Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 89 reviews
Rating 8 - Good. 15 out of 89 reviews
Rating 6 - Okay. 12 out of 89 reviews
Rating 4 - Poor. 9 out of 89 reviews
Rating 2 - Terrible. 16 out of 89 reviews

7.8/10

Cleanliness

8.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Paloma

Travelled with group
Liked: Cleanliness
Room was available at check in which is great, however, be aware parking is across the street for $45 a night in a parking garage. They don’t have multiple keys for the rooms, and there’s no fridge/microwaves.
Stayed 2 nights in Feb 2026

10/10 Excellent

Larita

Liked: Cleanliness, staff & service
Clean room and spacious
Stayed 3 nights in Feb 2026

10/10 Excellent

Gelacio, Rohnert Park

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the blankets and bed
Stayed 1 night in Feb 2026

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness
Room was clean, close to places we wanted to go eat. No one bothered us, bed and pillows were comfortable. No TV of air conditioning which was fine during the time i went.
Stayed 2 nights in Feb 2026

6/10 Okay

Theresa, Calgary

Disliked: Amenities, property conditions & facilities
I would give this hotel one step up from a hostel, but I've actually stayed in a nicer hostel. The location is great, right in the middle of different parts of San Francisco, made it very easy to walk everywhere. The carpet was stained and the bathroom felt like a jail cell. Other then the big window brightening up the room the room felt meh. the big highlight was the bed. the bed was SUPER comfy. The staff was very nice as well.
Stayed 2 nights in Feb 2026

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good price, zero issues, staff always try their best to get sure the customer gets comfortable
Stayed 1 night in Feb 2026

8/10 Good

Joseph

Liked: Amenities, property conditions & facilities
Staff were helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Kyra

Stayed 2 nights in Feb 2026

2/10 Terrible

Guillermo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a old smell, very much outdated and not as clean as they picture’s showed
Stayed 1 night in Feb 2026

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t make a mistake booking this hotel. You will not get any value for your money. Pay a little extra for a 3.5 or 4 stars hotel. This is definitely not a new hotel—it was probably revamped from a shopping mall to a hotel or something. The place is very old The most annoying thing was that there was no receptionist, security nor staff to attend to us. No breakfast, no amenities. We booked two rooms for two nights (feb 11-Feb 13 2026 (rooms 211 & 216)) and could not have our bath on the first night because the hotel showerhead was not working. Immediately after we checked-in and entered our room, We tried to contact the reception to help with the water but couldn’t reach anyone. We tried to contact via Expedia (on the 12th) but did not get a response. Expedia’s customer support also tried but couldn’t reach them. We ended up having to leave the hotel on the second day (12th) without staying the night to book a 4star hotel close by (because we couldn’t go another night without taking a shower). On our second day, Feb 12 between 4pm and 9pm, we met three other separate guests who had paid for their rooms but were unable to check-in because of a lack of receptionist. (At past 8pm they had not even entered their room yet!) We left around 9pm on feb 12th after trying unsuccessfully to resolve our issues. I believe the 5 star reviews on this hotel is a scam because there is no way we (the four guests) who tried to lodge yesterday would give this anything but a one star review.
Stayed 2 nights in Feb 2026

2/10 Terrible

Dharmesh

Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel. Toilet flush wont work until I opened the water tank and lift up the lever. They are supposed to refund me for one day and they keep saying it will happen today. I have been calling them everyday and they keep saying the same thing. Still havent refunded me the money.
Stayed 3 nights in Feb 2026

2/10 Terrible

Amber

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No woman or family should stay here. It was absolutely creepy. It felt like an abandoned hotel with rooms that are partially destroyed. The vibe is scary and there is definitely a safety concern. I can look past the dirtiness of smeared walls, look past no tv, micro, fridge, or soap/shampoo but it felt like something bad could happen here. There was a tiny window in the bathroom that opened into a boarded up room in total darkness except for painted over windows. Some rooms left open were abandoned with the remnants of property left by previous inhabitants. Don’t go into the basement.
Stayed 2 nights in Feb 2026

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms place a bit old but everything good in general
Stayed 4 nights in Feb 2026

10/10 Excellent

Dorothy Heath

great clean room, easy to access and
Stayed 1 night in Feb 2026

4/10 Poor

Robert, Williamsville

Travelled with family
Disliked: Amenities, property conditions & facilities
Room is clean but very rough around the edges. Room was cold, noisy and uncomfortable. Low water pressure. Feces in the street. Bare bones property. Do not stay there, you'll be very disappointed.
Stayed 3 nights in Feb 2026

4/10 Poor

Dante

Business traveller
Disliked: Amenities
No heat, no fridge, and no tv
Stayed 1 night in Feb 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's an old hotel that has been recently renovated and reopened. It's clean, nothing fancy. Great location (not sketchy). Staff was very nice and helpful. I'd be very happy to stay there again.
Stayed 2 nights in Feb 2026

2/10 Terrible

Katelyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a clean place. Wouldn’t go back.
Stayed 1 night in Feb 2026

10/10 Excellent

Rufus

Liked: Cleanliness, property conditions & facilities
Clean, nice room and spacious, very secure, not far from Chinatown and other fun things to do.
Stayed 3 nights in Feb 2026

2/10 Terrible

Benjamin

Liked: Cleanliness, staff & service, amenities
The stay was extremely unpleasant. The radiator broke which caused it to gurgle and squeal through the night. I got up to the lobby to see if there were staff available to accommodate a room switch. I could hear the noise all the way from the lobby. No luck and just checked out early. The room meets expectations and was clean. But none of that matters when it’s too noisy to sleep. I reached out to the team the next day requesting a refund. They said they would look into it promptly but never got back to me.
Stayed 1 night in Jan 2026

10/10 Excellent

Sheeka

Courteous staff and great location
Stayed 5 nights in Jan 2026

10/10 Excellent

Melissa Del Carmen

Stayed 1 night in Jan 2026

2/10 Terrible

Brenda

This is probably one of the most
Stayed 2 nights in Jan 2026

10/10 Excellent

Anugit Singh

Stayed 1 night in Jan 2026

10/10 Excellent

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was super nice, and welcoming! Bed was very comfortable, and the bathroom great! Very cute and interesting older building. Great location! Overall we had a wonderful stay!
Stayed 1 night in Jan 2026