Hotel Exelsior

3.0 star property
Hotel in San José de Cúcuta with free breakfast and 24-hour front desk

Photo gallery for Hotel Exelsior

Breakfast and lunch served, international cuisine
Front of property
Standard Triple Room | Bathroom
Reception
Standard Quadruple Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Room service
  • Breakfast included
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

View map
Av. 3, 9 - 65, San José de Cúcuta, Norte de Santander, 540006
  • Gobernación Norte de Santander
    ‪6 min walk‬
  • Ventura Plaza Commercial Center
    ‪8 min walk‬
  • General Santander Stadium
    ‪11 min walk‬
  • Cucuta (CUC-Camilo Daza Intl.)
    ‪6 min drive‬

Room options

Standard Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Standard Quadruple Room

Highlights

Air conditioning
LCD TV
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 4 Twin Beds

Superior Room

Highlights

Air conditioning
LCD TV
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 3 Twin Beds OR 1 Double Bed

Junior Room

Highlights

Air conditioning
LCD TV
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

LCD TV
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Large Twin Beds

Quadruple Room Standard with Street View

  • 17 sq m
  • Sleeps 4

Quadruple Suite Superior with Street View

  • 20 sq m
  • Sleeps 4

Double Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2

Suite with Street View

  • 20 sq m
  • Sleeps 5

Triple Room Standard with Street View

  • 17 sq m
  • Sleeps 3

About the area

San José de Cúcuta

Hotel Exelsior places you in the centre of San José de Cúcuta, within a short 5-minute stroll of San Jose Cathedral and Colon Park. Highlights at this hotel include free daily breakfast, a restaurant and free self-parking. .The restaurant, Ramsis, serves international cuisine and is open for breakfast and lunch. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Free full breakfast is available daily between 6:30 AM and 9 AM. .Sights within a 10-minute walk of this 3-property class San José de Cúcuta hotel include Cucuta Museum of Culture and Ventura Plaza Commercial Center.

What's nearby

  • Cucuta Museum of Culture - 5 min walk - 0.4 km
  • Colon Park - 5 min walk - 0.4 km
  • Gobernación Norte de Santander - 6 min walk - 0.6 km
  • Ventura Plaza Commercial Center - 8 min walk - 0.7 km
  • General Santander Stadium - 11 min walk - 1.0 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 15 min drive

Restaurants

  • ‪Casa Central - ‬6 min walk
  • ‪Shanghai Gold House Ventura Plaza - ‬6 min walk
  • ‪Restaurante La Mazorca - ‬2 min walk
  • ‪La Brasa - ‬6 min walk
  • ‪El Machetico - ‬6 min walk

About this property

Hotel Exelsior

Hotel in San José de Cúcuta with free breakfast and 24-hour front desk
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Hotel Exelsior also features laundry facilities, room service (during limited hours), and a front desk safe. Free self parking is available.

This 3-star San José de Cúcuta hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • No smoking on site
  • Dining venue
Hotel Exelsior offers 25 accommodations with free toiletries. 30-inch LCD televisions come with cable channels. Bathrooms include a shower.

This San José de Cúcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 9 AM
  • A restaurant

Restaurants on site

  • Ramsis

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 33 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

We should mention

  • There is no hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Exelsior Cucuta
Hotel Exelsior San José de Cúcuta
Exelsior San José de Cúcuta
Hotel Hotel Exelsior San José de Cúcuta
San José de Cúcuta Hotel Exelsior Hotel
Hotel Hotel Exelsior
Exelsior
Exelsior San Jose De Cucuta
Hotel Exelsior Hotel
Hotel Exelsior San José de Cúcuta
Hotel Exelsior Hotel San José de Cúcuta

Frequently asked questions

What is the cancellation policy at Hotel Exelsior?

Hotel Exelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Exelsior?

Yep, Hotel Exelsior has a free self car park.

Does Hotel Exelsior serve breakfast?

You bet, complimentary full brekkie is on offer daily between 6:30 AM and 9 AM.

Is there a free airport shuttle available at Hotel Exelsior?

No, Hotel Exelsior does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Exelsior?

Yep, you can grab a meal at Hotel Exelsior's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hotel Exelsior?

Check-in begins at 2 PM. Check-out time is 1:00 PM.

Reviews

Hotel Exelsior Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 88 out of 144 reviews
Rating 8 - Good. 32 out of 144 reviews
Rating 6 - Okay. 18 out of 144 reviews
Rating 4 - Poor. 2 out of 144 reviews
Rating 2 - Terrible. 4 out of 144 reviews

Reviews

10/10 Excellent

Perlita

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, excellent location , nice staff
Stayed 1 night in May 2025

10/10 Excellent

Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2025

10/10 Excellent

Norexsi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025

6/10 Okay

Eddy Marina

Stayed 1 night in Mar 2025

10/10 Excellent

CARLOS, ATLANTA

Stayed 1 night in Nov 2024

8/10 Good

Melissa

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodation considering the cost of the rooms. The people at the registration desk are very kind and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Williams David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones comodas y limpias y un desayuno exelente
Stayed 1 night in Nov 2022

10/10 Excellent

Sergio

Stayed 1 night in Nov 2022

8/10 Good

Jose Alejandro

10/10 Excellent

Cesar Ramón

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Aug 2022

6/10 Okay

Alessandro

I can't evaluate it because I v never stayed there, in fact they don't work anymore with hotels. Com
Stayed 1 night in Jan 2021

10/10 Excellent

Alessandra, Miami

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel, service and location but the best was the breakfast:)
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were clean. The place is quiet and withing walking distance of Ventura mall and other good places to eat. It is close to the airport as well. The only thing I did not like/understand was how dark the hallways are (I was on the second floor).
Stayed 1 night in Oct 2018

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Guillermo, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recomended They made pay in cash

Terrible bed. Bad staff NOT at all friendly. They made mi to pay in cash when I did the reservation with credit card
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Service and Good Wifi

Pros + Friendly Service + Good Breakfeast + Refrigerator + Good Wifi Cons + No Desk