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Hotel Fenix

Property class: 3

Photo gallery for Hotel Fenix

A swimming pool with a waterfall feature, surrounded by white chairs and a brick wall.
A multi-story hotel with a prominent 'HOTEL FENIX' sign on the facade.
A hotel room with a bed, a nightstand, a headboard, and a bathroom visible through an open door.
A modern dining area with red chairs and tables, a kitchen in the background, and a view of the city through large windows.
A hotel room with three beds, each with a black headboard and white bedding. A large wall mural depicts a cityscape.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is NZ$87
19 Aug - 20 Aug

Explore the area

View map
#12-114 Avenida 7, San José de Cúcuta, 540001
  • Place, General Santander Stadium
    ‪10 min drive‬
  • Place, Ventura Plaza Commercial Center
    ‪12 min drive‬
  • Place, Gobernación Norte de Santander
    ‪13 min drive‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪4 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, a nightstand, a chair, and a desk.

Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Two twin beds with white linens, a bedside table with a lamp, and a hanging shower curtain.

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

A hotel room with three beds, each with a black headboard and white bedding. A large wall mural depicts a cityscape.

Standard Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Suite

A bedroom with a bed, a flat-screen TV mounted on the wall, and an air conditioning unit above it.

Standard Suite

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

San José de Cúcuta

At Hotel Fenix, you'll be 4.9 km (3 mi) from General Santander Stadium and 6.1 km (3.8 mi) from Circus Pop. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Other amenities include a children's swimming pool and laundry facilities. Each morning free breakfast is served. .Sights within a 10-minute drive of this 3-property class San José de Cúcuta hotel include Ventura Plaza Commercial Center and Banco de la Republica Cultural Area.

What's nearby

  • General Santander Stadium - 10 min drive - 4.5 km
  • Ventura Plaza Commercial Center - 12 min drive - 5.5 km
  • San Jose Cathedral - 13 min drive - 5.5 km
  • Gobernación Norte de Santander - 13 min drive - 6.2 km
  • Colon Park - 13 min drive - 5.8 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 7 min drive

Restaurants

  • ‪Oma - ‬3 min drive
  • ‪Asadero Puerta Al Llano - ‬2 min drive
  • ‪El Corral Unicentro - ‬3 min drive
  • ‪Los crepes del pueblito - ‬6 min drive
  • ‪La Comarcka - ‬5 min drive

About this property

Hotel Fenix

Hotel Fenix offers its guests an outdoor pool and a children's pool. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. Hotel Fenix also features a vending machine, a garden, and laundry facilities.

This 3-star San José de Cúcuta hotel is smoke free.

  • 42 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Continental breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Corner/local shop
  • Garden
  • Lift
  • No smoking on site
  • Dining venue
Hotel Fenix offers 42 accommodations with blackout curtains. This San José de Cúcuta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Ibis Cúcuta Hotel
San José de Cúcuta
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 836 reviews
The price is NZ$80
14 Sept - 15 Sept
Ibis Cúcuta Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 1,076 square feet of conference space
  • Coworking space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 4 steps to reach entrance
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (200 centimetre wide)
  • Wheelchairs on site

More

  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 60000 per pet, per day, plus a one-time cleaning fee of COP 60000 and a deposit of COP 100000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: COP 100000 per stay
  • Pet fee: COP 60000 per pet, per day plus a one-off COP 60000 cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 83435

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Does Hotel Fenix have a pool?

Hotel Fenix has an outdoor pool and a kids' pool.

How much does it cost to stay at Hotel Fenix?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Fenix on 19 Aug 2026 start from NZ$87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Fenix serve breakfast?

You bet, free continental brekkie is available daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Fenix?

No, Hotel Fenix does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Fenix?

Yep, you can grab a meal at Hotel Fenix's onsite restaurant.

What time are check-in & check-out at Hotel Fenix?

Check-in begins at 3:00 PM. Check-out time is 1:00 PM.

Hotel Fenix Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 2 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 3 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

7.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Edgar

Liked: Cleanliness, staff & service
El hotel bien pero la manager se enojó con nosotros porque no quería que lo rentáramos con expedía porque era mucho más económico y no nos quiso dar la habitación que Expedia nos dio y por enojo nos dio la habitación con camas individuales pero de resto los demás, nos atendieron bien.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Fernando

Disliked: Staff & service, property conditions & facilities, room comfort
Lo único decente fue la atención de las chicas de recepción y del botones Don Ramón a mi llegada, pero lo demás es muy pobre, mucha bulla en el exterior del hotel. Definitivamente no me quedaría nuevamente en dicho hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jhan Franco

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emma

Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Edgar

Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Aracelis

Stayed 1 night in Apr 2026