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Hayes Mansion, San Jose - Curio Collection by Hilton

4.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hayes Mansion, San Jose - Curio Collection by Hilton

Exterior
Breakfast, lunch, brunch served; garden views
Front of property
View from room
Junior Suite, 1 King Bed with Sofa bed | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Housekeeping
The current price is NZ$246
includes taxes & fees
13 July - 14 July

Explore the area

Map
200 Edenvale Ave, San Jose, CA, 95136
  • Kaiser Permanente San Jose Hospital
    ‪4 min drive‬
  • Santa Clara County Fairgrounds
    ‪7 min drive‬
  • San Jose McEnery Convention Center
    ‪11 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(36 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible (3x3 Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (3x3 Shower)

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Living area

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(36 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (3x3 Shower, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Living area

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Flat-screen TV

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Jose

At Hayes Mansion, San Jose - Curio Collection by Hilton you'll be 1.7 km (1 mi) from Martial Cottle Park and 4 km (2.5 mi) from Kaiser Permanente San Jose Hospital. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Palm & Ember, is open for breakfast, brunch and lunch. Palm and Ember is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, Hot tub and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute drive of this 4-property class South San Jose hotel, attractions include Santana Row Shopping Center and CSU San Jose State University.

What's nearby

  • Kaiser Permanente San Jose Hospital - 4 min drive - 4.3 km
  • Santa Clara County Fairgrounds - 7 min drive - 7.2 km
  • Raging Waters - 10 min drive - 10.8 km
  • CSU San Jose State University - 10 min drive - 10.4 km
  • San Jose McEnery Convention Center - 11 min drive - 13.6 km

Getting around

  • Blossom Hill Station (Caltrain) - 3 min drive
  • Snell Station - 3 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 21 min drive

Restaurants

  • ‪In-N-Out Burger - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪High Five Pizza - ‬19 min walk
  • ‪McDonald's - ‬18 min walk

About this property

Hayes Mansion, San Jose - Curio Collection by Hilton

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Hayes Mansion, San Jose - Curio Collection by Hilton offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the business-friendly Hayes Mansion, San Jose - Curio Collection by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 214 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • 3066 sq. m of conference space
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hayes Mansion, San Jose - Curio Collection by Hilton offers 214 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

Lobby

The Westin San Jose

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,017 reviews
The price is NZ$286
includes taxes & fees
1 July - 2 July
The Westin San Jose

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 36.93 for adults and USD 36.93 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Palm & Ember
  • Palm and Ember

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar in shower
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay), plus a deposit of USD 75 per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 36.93 for adults and from USD 36.93 for children
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 75 per night
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hayes Mansion
Hayes Mansion Hotel San Jose
Hayes Mansion Hotel
Hayes Mansion San Jose
Hayes Mansion
Hayes Mansion, San Jose - Curio Collection by Hilton Hotel
Hayes Mansion, San Jose - Curio Collection by Hilton San Jose

Frequently asked questions

What is the cancellation policy at Hayes Mansion, San Jose - Curio Collection by Hilton?

Hayes Mansion, San Jose - Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hayes Mansion, San Jose - Curio Collection by Hilton?

As of 30 Jun 2025, prices found for a 1-night stay for 2 adults at Hayes Mansion, San Jose - Curio Collection by Hilton on 13 Jul 2025 start from NZ$245.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hayes Mansion, San Jose - Curio Collection by Hilton?

Yep, Hayes Mansion, San Jose - Curio Collection by Hilton has a self car park with in/out privileges for USD 20.00 per night.

Does Hayes Mansion, San Jose - Curio Collection by Hilton have a pool?

Hayes Mansion, San Jose - Curio Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Hayes Mansion, San Jose - Curio Collection by Hilton family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an outdoor pool, it's no surprise that Hayes Mansion, San Jose - Curio Collection by Hilton is a hit with families.

Does Hayes Mansion, San Jose - Curio Collection by Hilton serve breakfast?

Yep, buffet brekkie is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hayes Mansion, San Jose - Curio Collection by Hilton?

No, Hayes Mansion, San Jose - Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Hayes Mansion, San Jose - Curio Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch and lunch.

What time are check-in & check-out at Hayes Mansion, San Jose - Curio Collection by Hilton?

Check-in begins at 4:00 PM. Check-out time is noon.

Hayes Mansion, San Jose - Curio Collection by Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 612 out of 1019 reviews
Rating 8 - Good. 176 out of 1019 reviews
Rating 6 - Okay. 121 out of 1019 reviews
Rating 4 - Poor. 52 out of 1019 reviews
Rating 2 - Terrible. 58 out of 1019 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Comfortable beds in good sized room. Somewhat difficult to get to and park at.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Aurora

I reserved an ADA room but did not get one upon arrival:(
Stayed 1 night in Mar 2025

10/10 Excellent

Jennie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was lovely. The food was second rate convention center fare. The wine list was tragic. Do better Hilton Curio!
Stayed 1 night in Mar 2025

10/10 Excellent

Ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Walter

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2025

10/10 Excellent

Liudmyla

Stayed 1 night in Mar 2025

8/10 Good

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
First time
Stayed 2 nights in Mar 2025

4/10 Poor

Pratik Suresh

Stayed 2 nights in Mar 2025

10/10 Excellent

Ranbir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I LIKED THE PEACE AND QUIET.
Stayed 3 nights in Mar 2025

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool older historic property, but smack dab in the middle of condos and townhomes etc. there’s a nice public park in front of the property you can walk around but there was also a homeless encampment across the road from the park. The room was nice but bed was a bit hard, our TV in the bedroom didn’t work (not a huge deal for us though since the one in the living area worked). I don’t think the heater worked right the room was always freezing at night despite what I set it at and then hot during the day. Lastly the sink in the bathroom drained very slowly and could use some draino. But breakfast was delicious at the restaurant on site and we overall enjoyed the hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty, historic property. Theres a shop in the lobby which is handy if you're looking for snacks. I had a BLT in the restaurant and it was huge and delicious. Friendly staff. The hotel grounds are beautiful and the history of the hotel is interesting. A little isolated, but we just ordered an Uber for going downtown. Would recommend if you like historical properties.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

Overcharged - check your credit card statement

I booked my stay at Hayes Mansion via the hotels.com app. After reviewing my credit card charges, Hayes Mansion charged my credit card the full amount of my stay even though I already paid in full through the hotels.com app. I called the front desk twice and they agreed that I was incorrectly charged and to contact her manager and accounting department. I contacted the accounting department via email and left a message and still have not received a call or email back.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in south San Jose!

Beautiful hotel, like an oasis!
Stayed 1 night in Mar 2025

10/10 Excellent

david

Stayed 1 night in Mar 2025

10/10 Excellent

Veronica Vargas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful. We loved the decor and the space of the room and the hallways. It was very quiet. We would recommend this place to anyone coming to San Jose.
Stayed 1 night in Mar 2025

6/10 Okay

Cristina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2025

2/10 Terrible

Bethany

Disliked: Cleanliness, amenities, property conditions & facilities
I stood in line for 10 minutes to check in. Then the room I was assigned was on the first floor and the windows wouldn’t lock. The property is near a homeless encampment and I didn’t not feel safe on a first floor corner room without properly locking windows. I asked for another room but none were available. My safety is too important so I just left and stayed at a different hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Chareese

Stayed 1 night in Mar 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property (even in the rain!) and the staff are so welcoming and friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Chareese

Stayed 1 night in Mar 2025