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Hotel Mercy

2.0 star property
Hotel with free breakfast, 3-minute walk to Lake Atitlán

Photo gallery for Hotel Mercy

Balcony view
Free parking nearby
Comfort Single Room
Comfort Single Room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
The current price is NZ$110
includes taxes & fees
17 Feb - 18 Feb

Explore the area

View map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017
  • Place, Calle de las Artes
    ‪2 min walk‬
  • Place, Calle del Café
    ‪2 min walk‬
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪96 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • Lagoon view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

San Juan La Laguna

At Hotel Mercy you'll be within a short 5-minute stroll of Lake Atitlán and Calle del Café. Highlights at this hotel include in-room free WiFi and furnished balconies. .This smoke-free hotel offers free WiFi in public areas. Each morning free continental breakfast is offered between 8:00 AM and 10:00 AM. There's also the convenience of free parking nearby. .Sights within a 10-minute walk of this San Juan La Laguna hotel include Calle de las Artes and La Calle de los Sombreros.

What's nearby

  • Calle de las Artes - 2 min walk - 0.2 km
  • CHIYA Art Gallery - 2 min walk - 0.2 km
  • Calle del Café - 2 min walk - 0.2 km
  • La Calle de los Sombreros - 3 min walk - 0.3 km
  • Lake Atitlán - 3 min walk - 0.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 120 min drive

Restaurants

  • ‪Chicken Bus - ‬3 min drive
  • ‪Sababa - ‬4 min drive
  • ‪Sublime - ‬4 min drive
  • ‪Coffee San Juan - ‬7 min walk
  • ‪Deleite Ancestral Experiencia Gastronomica Tz'utujil - ‬10 min walk

About this property

Hotel Mercy

Hotel with free breakfast, 3-minute walk to Lake Atitlán
Free breakfast is available daily. Public spaces have free WiFi.

This San Juan La Laguna hotel is smoke free.

  • 7 guestrooms or units
  • Continental breakfast (free)
  • Front desk (limited hours)
  • No smoking on site
Hotel Mercy offers 7 accommodations. Rooms open to furnished balconies or patios. Beds feature down duvets. This San Juan La Laguna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower.

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  • Free Wi-Fi
4.4 out of 5, Excellent, 323 reviews
The price is NZ$108
includes taxes & fees
18 Feb - 19 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • Limited-hour front desk

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts cash.

Property is also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Frequently asked questions

Does Hotel Mercy serve breakfast?

Yep, complimentary continental breakfast is on offer daily from 8:00 AM to 10:00 AM.

How much does it cost to stay at Hotel Mercy?

As of 16 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel Mercy on 17 Feb 2026 start from NZ$110.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hotel Mercy?

No, Hotel Mercy does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Mercy?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Mercy?

No, pets are not allowed.

Hotel Mercy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 46 reviews
Rating 8 - Good. 13 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 3 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

angel

Travelled with partner
Liked: Cleanliness
Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing
Stayed 2 nights in Nov 2025

8/10 Good

Gerardo, Dalton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place
Stayed 1 night in Oct 2025

8/10 Good

Kesha

Stayed 3 nights in Nov 2025

10/10 Excellent

Norma p

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.
Stayed 2 nights in Oct 2025

4/10 Poor

Mike

Stayed 1 night in Sep 2025

6/10 Okay

Jepser

Travelled with family
Liked: Cleanliness, staff & service
The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...
Stayed 2 nights in Aug 2025

10/10 Excellent

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer Service
Stayed 1 night in Jul 2025

8/10 Good

Herberth

Stayed 2 nights in May 2025

8/10 Good

Poonam Preet K

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025

2/10 Terrible

Carolyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito Hotel, amable atención.
Stayed 1 night in Apr 2025

2/10 Terrible

Fizza

Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi doesnt work, no one speaks englisb

6/10 Okay

Mariluz

Travelled with family
Liked: Amenities
Esta cerca a la Laguna.
Stayed 2 nights in Apr 2025

10/10 Excellent

freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025

8/10 Good

Crystian

Liked: Cleanliness, staff & service
No TV in the room
Stayed 1 night in Apr 2025

10/10 Excellent

Viktor

Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jorelli

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025

10/10 Excellent

Caroline

Stayed 2 nights in Feb 2025

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos son muy agradables. Mucjas gracias por todo.
Stayed 3 nights in Oct 2025

4/10 Poor

Arnoldo

Travelled with family
Disliked: Amenities, property conditions & facilities
No me gustó
Stayed 1 night in Oct 2025