4/10 Poor
Michael
Travelled with family
29 Jan 2024
Liked: Cleanliness
Disliked: Amenities
After a lengthy drive we arrived at the hotel and we needed to use the facilities fairly urgently. In the lobby there is a mandated handicapped/public restroom that we tried to utilize while waiting our turn to check in. The lobby restroom was locked, with a handwritten sign stating, "Staff Only." We asked to use the bathroom & were told by the staff that we could not.
The Hotel & property itself are fairly new, so all the rooms are clean and have not had time to be abused yet by guests. The small kitchenette was great. A smaller full refrigerator/freezer, a mini stove top, full size sink and microwave were included in our room. However, no silverware, plates, cups, pans etc were provided. Unless you packed your own kitchenware you had a fairly functional kitchen that you had no tools to use. Additionally, no ice buckets were provided, & no ice machines are on grounds. You have a freezer, but no ice trays.
We booked a multi night stay, & on night 3 we requested to have housekeeping make our bed & exchange our towels. Staff at the front desk told us housekeeping services are provided only once a week, & if we wanted service, we would be charged an additional fee to have our room cleaned. We were told we could bundle up all our used towels & bring them back to the lobby for exchange.
We found the staff to be unwilling to accommodate any of our issues, & only provide minimum customer service.