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Bahia Principe Fantasia Tenerife - All Inclusive

5.0 star property
Mediterranean property with 5 restaurants and 7 outdoor pools

Photo gallery for Bahia Principe Fantasia Tenerife - All Inclusive

Front of property
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Beach/ocean view

Popular amenities

  • Bar
  • Parking available
  • Breakfast included

Explore the area

Map
Avenida JM Galván Bello, San Miguel de Abona, Canary Islands, 38639
  • Golf del Sur Course
    ‪2 min walk‬
  • Amarilla Golf and Country Club
    ‪9 min walk‬
  • Playa San Blas
    ‪19 min walk‬
  • Tenerife (TFS-Tenerife South)
    ‪9 min drive‬

Room options

View all photos for Family Master Suite Sea View

Premium bedding, memory-foam beds, minibar, in-room safe

Family Master Suite Sea View

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Sofa bed
Memory foam bed
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Master Suite

Premium bedding, memory-foam beds, minibar, in-room safe

Family Master Suite

9.2 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Sofa bed - twin
Memory foam bed
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Junior Suite

Premium bedding, memory-foam beds, minibar, in-room safe

Junior Suite

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Sofa bed
Memory foam bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Sea View

Premium bedding, memory-foam beds, minibar, in-room safe

Junior Suite Sea View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Sofa bed - twin
Memory foam bed
Premium bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Swim Up Junior Suite (Adults Only)

Premium bedding, memory-foam beds, minibar, in-room safe

Swim Up Junior Suite (Adults Only)

Highlights

Balcony
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
Sofa bed
Memory foam bed
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LED TV
Memory foam bed
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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Front of property

Barceló Tenerife

San Miguel de Abona
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 899 reviews
The price is NZ$518
includes taxes & fees
17 Aug - 18 Aug
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About the area

San Miguel de Abona

A luxury stay in the heart of San Miguel de Abona awaits you at Bahia Principe Fantasia Tenerife - All Inclusive. Within steps you'll find Golf del Sur Course and Amarilla Golf and Country Club within a 15-minute stroll. Highlights at this all-inclusive property include 5 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at Bahia Spa can include hot stone massages, sports massages and body scrubs along with aromatherapy and mani/pedis. The buffet restaurant, Main Buffet, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the free water park, free kids' club, gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 5-property class San Miguel de Abona property include Siam Park and La Tejita Beach.

What's nearby

  • Golf del Sur Course - 2 min walk - 0.2 km
  • Complejo Turístico Amarilla Golf - 3 min walk - 0.3 km
  • Amarilla Golf and Country Club - 9 min walk - 0.8 km
  • Playa Amarilla - 15 min walk - 1.3 km
  • Playa San Blas - 19 min walk - 1.6 km

Getting around

  • Tenerife (TFS-Tenerife South) - 14 min drive

Restaurants

  • ‪Restaurante los Abrigos - ‬10 min drive
  • ‪El Nautico Terrace - ‬3 min drive
  • ‪Dinkelbäcker - ‬5 min drive
  • ‪Pancake Cafe - ‬15 min walk
  • ‪Burger King - ‬8 min drive

About this property

Bahia Principe Fantasia Tenerife - All Inclusive

Mediterranean property with 5 restaurants and 7 outdoor pools
Bahia Principe Fantasia Tenerife - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Bahia Principe Fantasia Tenerife - All Inclusive, you'll find a full-service spa, a complimentary water park, and 7 outdoor swimming pools. There are 5 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a health club, and a steam room are also featured at the luxury Bahia Principe Fantasia Tenerife - All Inclusive. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean San Miguel de Abona property is smoke free.

  • 525 guestrooms or units
  • 4 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Bahia Principe Fantasia Tenerife - All Inclusive offers 525 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Memory foam beds feature premium bedding. LED televisions come with cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This San Miguel de Abona property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Bahia Spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, German, Spanish

Similar properties

Front of property

Barceló Tenerife

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 899 reviews
The price is NZ$518
includes taxes & fees
17 Aug - 18 Aug
Barceló Tenerife

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 15 per night)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asian Restaurant Nemuru
  • Italian Rest. Paradiso
  • Main Buffet
  • Pool Rest. Dreams Factory
  • Steak House Ladon

Things to do

  • 7 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable drinking straws available
  • Built in 2018
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fantasia Bahia Principe Tenerife All Inclusive
Bahia Principe Fantasia Tenerife
Bahia Principe Fantasia Tenerife All Inclusive
Fantasia Bahia Principe Tenerife All Inclusive

Frequently asked questions

What is the cancellation policy at Bahia Principe Fantasia Tenerife - All Inclusive?

Bahia Principe Fantasia Tenerife - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Fantasia Tenerife - All Inclusive?

Yep, Bahia Principe Fantasia Tenerife - All Inclusive has a covered self car park for EUR 15 per night. Onsite parking is limited.

Are there any beaches close to Bahia Principe Fantasia Tenerife - All Inclusive?

Yep, Bahia Principe Fantasia Tenerife - All Inclusive is a short 20-minute walk from Tenerife Beaches.

Is there a spa on site at Bahia Principe Fantasia Tenerife - All Inclusive?

Yep, Bahia Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Bahia Principe Fantasia Tenerife - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Fantasia Tenerife - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 10:00 AM to 7:00 PM.

Does Bahia Principe Fantasia Tenerife - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Fantasia Tenerife - All Inclusive?

Bahia Principe Fantasia Tenerife - All Inclusive features 2 poolside bars, 7 outdoor pools and a full-service spa. All guestrooms come with memory foam beds, premium bedding and room service.

What makes Bahia Principe Fantasia Tenerife - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as memory foam beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Fantasia Tenerife - All Inclusive.

Is Bahia Principe Fantasia Tenerife - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Bahia Principe Fantasia Tenerife - All Inclusive is a hit with families.

Does Bahia Principe Fantasia Tenerife - All Inclusive serve breakfast?

Yep, free buffet breakfast is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Bahia Principe Fantasia Tenerife - All Inclusive?

No, Bahia Principe Fantasia Tenerife - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Bahia Principe Fantasia Tenerife - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Fantasia Tenerife - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Fantasia Tenerife - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Bahia Principe Fantasia Tenerife - All Inclusive?

There isn't one on site, but Golf del Sur Course is a short 3-minute walk away.

Bahia Principe Fantasia Tenerife - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 474 out of 730 reviews
Rating 8 - Good. 158 out of 730 reviews
Rating 6 - Okay. 52 out of 730 reviews
Rating 4 - Poor. 21 out of 730 reviews
Rating 2 - Terrible. 25 out of 730 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ireneusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Apr 2025

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good management of the strike situation!
Stayed 7 nights in Apr 2025

2/10 Terrible

Nian

Stayed 14 nights in Apr 2025

4/10 Poor

Suzanne

Liked: Cleanliness
Stayed 4 nights in Apr 2025

4/10 Poor

Betzandy

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

lynn Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Paul matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

yoseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Paria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Rachel Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and looked exactly like the photos. We also liked Pedro and Jorge from the specialist restaurants. Only problem was that We had a birthday and they didn’t actually do anything for you and told us too late that we could have paid to have the name on the castle. Also the buffet and pizza restaurants were too short staffed at times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Erez

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Aisling

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrible stay. Dirty plates at the buffet, food made me unwell, received raw chicken on one occasion. Servers unhelpful. One spilled Coke Zero all over our table and onto the floor and onto my new trainers and acted as though they didn’t notice. On another occasion at the steakhouse our server spilled veg all over the floor and we pointed it out to him and he just ignored us and we ended up having to clean it ourselves. We had a noise in our room which we reported, the maintenance person that was sent up simply repeated the word ‘impossible’ to us and done nothing further. Cocktails rubbish, choice of food rubbish, was served the wrong meal in the Italian and when I told my server she spoke in Spanish to another server in an annoyed tone and took my plate away. No apologies what so ever. Not a 5 star,
Stayed 6 nights in Feb 2025

6/10 Okay

P

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Albert M., NATICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly hotel. Very accommodating
Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing hotel!! Clean , good quality of food, nursery room with microwave and steriliser on each floor. A perfect place for families. Highly recommended!
Stayed 7 nights in Jan 2025

10/10 Excellent

Miguel A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Jan 2025

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent
Stayed 4 nights in Jan 2025

10/10 Excellent

Chidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best for an all inclusive package
Stayed 4 nights in Jan 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive - beautiful hotel - large pool areas, very family friendly, lovely staff, near airport.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing! Service was 10/10! Would definitely book again!
Stayed 3 nights in Jan 2025

2/10 Terrible

Ivy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I got food poisoning on day 2 from 7 day trip. Hotel staff were not helpful is providing medical help just pointed my husband to pharmacy. When i was well day 4 i went to receptio. To tell them my experience and i asked him what they will do to prevent it happening again. He said get a blood test prove it was us also many english try sue us. I told him i wasnt interested in sueing just preventing it from happening to anyone else. They reset tables ing resterant with the unused cutley on the tables, my son got a hot dog it was grey and cold i have to stop him from eating it. The plastic glasses by the pool for self serve are filfy when complaining to the towel guy he said i know i have asked them to sort this out bit keeps being the same we are also expected to use them many of us bring our own bottles. Wow!!! I rang expedia to help me move hotel on day 2 apparently they struggled to reach the hotel i checked out on day 4 the hotel approved with me to refund the last two days but expedia apparently still cant reach them to get my refund regardless of me sending an email direct from hotel approving the refund. Apparently they have to reach the hotel from the contact number and email they have on there database which after checking with the hotel is incorrectly. I have told expedia and so have the hotel over my phone but still expedia have not helped me. I was let down by the hotel and by expedia. Expedia you should be ashamed of yourselves you have let down a loyal customer!!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Ahmed, The Hague

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding! The room was spacious, modern, and well-maintained, with facilities in excellent condition. The entertainment options for both adults and kids were fantastic, and the variety of food offered was very good. Plus, the view was absolutely stunning. While the location is conveniently 15 minutes from the airport, it’s a bit far (about a 30-minute drive) from the main tourist hub, Avenida Las Americas. Additionally, it would have been great to see halal food options included, as these were unavailable.
Stayed 5 nights in Dec 2024