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Hotel Sandakan

3.0 star property

Photo gallery for Hotel Sandakan

2 restaurants; breakfast, lunch and dinner served
Deluxe Twin Room
Exterior
Junior Studio Suite
2 restaurants; breakfast, lunch and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000
  • Place, Sandakan Harbour Mall
    ‪3 min walk‬
  • Place, St Michael's & All Angels Church
    ‪8 min walk‬
  • Place, Agnes Keith House
    ‪10 min walk‬
  • Airport, Sandakan (SDK)
    ‪18 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • Free Wi-Fi

About the area

Sandakan

Hotel Sandakan places you in the centre of Sandakan, steps from Sandakan Heritage Trail and within a short 5-minute stroll of Sandakan Harbour Mall. Highlights at this hotel include 2 restaurants and in-room free WiFi. .The restaurant, Palm Cafe, serves Malaysian cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site. .In proximity to this 3-property class Sandakan hotel you'll find Sepilok Orangutan Rehabilitation Centre.

What's nearby

  • Sandakan Heritage Trail - 1 min walk - 0.0 km
  • Sandakan Harbour Mall - 3 min walk - 0.3 km
  • St Michael's & All Angels Church - 8 min walk - 0.7 km
  • Saint Michael's and All Angels Church - 9 min walk - 0.8 km
  • Agnes Keith House - 10 min walk - 0.7 km

Getting around

  • Sandakan (SDK) - 21 min drive

Restaurants

  • ‪Kedai Makan King Cheong - ‬2 min walk
  • ‪Siang Siang Restaurant - ‬4 min walk
  • ‪Tasty Drink House - ‬4 min walk
  • ‪Zus Coffee - ‬4 min walk
  • ‪Hai Goreng Goreng - ‬2 min walk

About this property

Hotel Sandakan

There are 2 restaurants on site. WiFi is free in public spaces. There are 2 meeting rooms available. The business-friendly Hotel Sandakan also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

This 3-star Sandakan hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Conference rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
Hotel Sandakan offers 105 air-conditioned accommodations, with complimentary bottles of water. This Sandakan hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and bidets. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants

Restaurants on site

  • Palm Cafe
  • Palm Garden

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 75.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Frequently asked questions

What is the cancellation policy at Hotel Sandakan?

Hotel Sandakan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Sandakan?

Yep, Hotel Sandakan has a free self car park. Onsite parking is limited.

Is there a free airport shuttle available at Hotel Sandakan?

No, Hotel Sandakan does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Sandakan?

Yep, you can grab a meal at Hotel Sandakan's onsite restaurant that serves Malaysian cuisine.

What time are check-in & check-out at Hotel Sandakan?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Sandakan?

No, pets are not allowed.

Hotel Sandakan Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 88 reviews
Rating 8 - Good. 30 out of 88 reviews
Rating 6 - Okay. 31 out of 88 reviews
Rating 4 - Poor. 3 out of 88 reviews
Rating 2 - Terrible. 3 out of 88 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dina

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, nice room with a comfy bed, and excellent breakfast buffet.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Hotel Sandakan. Room was great for our family of four. Great view out to the Sandakan harbour. Lovely breakfast in the restaurant (we also had lunch there twice as part of a tour we were on, and can confirm that was very yummy too).
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

SIU HIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

A comfortable stay
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Mitsutoyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to mole and surrounded by many Malay restaurants
Stayed 1 night in Jul 2025
Verified

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice hotel with very friendly staff. Breakfast is great! Outside noise is the only big complaint.
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities in a convenient location. Very noisy with the Mosque next door.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a piece of luxury in an interesting place - don't let the exterior building fool you. You can be walking into another world in Sandakan and Hotel Sandakan is a sanctuary amongst it. The staff emulate the local Sabahan hospitality and friendliness, I will stay again next time.
5th floor in-room bathroom
5th floor suite
5th floor room entry
Entrance
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Kristen

Liked: Cleanliness, staff & service
Hotel Sandakan met our needs for a one night stay. The beds were comfortable and the AC kept things quite cool. As I expected, the hotel is older and as such a bit run down. The free breakfast had ample selection for our family. For a short trip, I would stay here again.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted. It’s an old hotel with some nice old features. Rooms were nice and big and comfortable. A good breakfast was included in the price.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Raphael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Could Be Better

The room was spacious but very noisy, making it hard to get a good night’s rest. The bathroom was unclean, with visible mold in several areas. However, the breakfast was generous and the staff were welcoming
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness
A/C was a big plus, but overall the room was pretty dirty. No fridge in the room. Staff were very nice and friendly.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Sharlene

The property is central to a few attractions that we wanted to see and do.The staff is kind and eager and keen to help.When i booked our stay i chose the junior suite with a bath because i like baths after long walks but the bath plug wasn't working and it looked like it wasn't working for some time.We had a pleasant stay apart from that's.
Stayed 3 nights in Jun 2025
Verified

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort

Very poor

It was so bad after we stayed for one night we asked for a refund for our other 3 nights & booked another hotel.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

KAZUO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
街の中心部の、やや奥まった場所に有り、部屋は静かで快適。比較的コンパクトな街なのでホテルから歩いて街中を探索するのにも便利な場所に有る。
Stayed 1 night in Apr 2024
Verified

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019
Verified

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for short stay in Sandakan

There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort

Convenient location

Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Inge

Disliked: Cleanliness, staff & service, property conditions & facilities

Can you take the bad with the good?

his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big, clean and comfy

I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Inaccurate information.

Your Home-Page information is an exhaustive and inaccurate example. I ask for this hotel before reservation from their homepage at "Contact Us". I asked for this hotel which room grade available to use bath-Tub. But I received Answer from them only before day. If I have exact Information before reserve,I can get a room with bathtub as same price.
Stayed 2 nights in May 2019
Verified

8/10 Good

Ievgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great hotel in the past, needs maintenance today

I guess hotel was great some time ago, but needs maintenance today, especially the bathroom which is really worn-out. Toilet was a bit leaking, bathroom drain was a bit blocked, one lamp was not working, etc. - needs maintenance. Despite the fact that I booked a non-smoking room, the corridor was smelly and I was able to smell cigarette smoke from bathroom vents when somebody smoked in another room. The staff was polite and helpful. Breakfast was OK. No critical issues with room cleanness. In general - good for its price. had no critical issues staying here.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Jared

Liked: Cleanliness, staff & service, room comfort

Dated but friendly

The hotel is dated but undergoing a much needed renovation. The staff were all very friendly, professional and eager to assist. If you can get it, room 8-15 is probably the best in the place as it has a nice view out over the water.
Stayed 2 nights in Apr 2019