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The Signature Level at TRS Ibiza Hotel - Adults Only

Property class: 5 and above

Photo gallery for The Signature Level at TRS Ibiza Hotel - Adults Only

A hotel with multiple balconies, a swimming pool, and outdoor seating areas.
Property video
A bar area with a long counter, multiple shelves of bottles, and bar stools.
A rooftop terrace with a wooden bathtub, two wicker chairs, and a small round table.
A hotel room with a large bed, bedside lamps, a small table, and a view of the outdoor area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Carretera Cala Gracio, s/n, Cala Gracio, Sant Antoni de Portmany, Ibiza, 07820
  • Place, San Antonio Poniente Walk
    ‪9 min walk‬
  • Place, Cala Gracioneta Beach
    ‪9 min walk‬
  • Place, Calo des Moro Beach
    ‪11 min walk‬
  • Airport, Ibiza (IBZ)
    ‪28 min drive‬

Room options

View all photos for Junior Suite (Signature Level, Swim up) - Club Access Included

A hot tub with a view of a pool and palm trees.

Junior Suite (Signature Level, Swim up) - Club Access Included

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Terrace (Signature Level, Rooftop Jacuzzi) - Club Access Included

A hot tub with a view of the landscape, a covered seating area, and a white railing.

Junior Suite, Terrace (Signature Level, Rooftop Jacuzzi) - Club Access Included

  • Sea view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Single Use (Signature Level, Swim up) - Club Access Included

A hot tub with a view of a pool and palm trees.

Junior Suite Single Use (Signature Level, Swim up) - Club Access Included

  • 37 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite Single Use, Terrace (Signature Level, Rooftop Jacuzzi) - Club Access Included

A hot tub with a view of the landscape, a covered seating area, and a white railing.

Junior Suite Single Use, Terrace (Signature Level, Rooftop Jacuzzi) - Club Access Included

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room (Signature Level, Cosy) - Club Access Included

A hotel room with a large bed, two bedside tables, a TV, and a balcony with a view of greenery.

Deluxe Room (Signature Level, Cosy) - Club Access Included

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Single Use (Signature Level, Cosy) - Club Access Included

A hotel room with a large bed, two bedside tables, a TV, and a balcony with a view of greenery.

Deluxe Double Room Single Use (Signature Level, Cosy) - Club Access Included

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, Terrace (Signature Level, Jacuzzi) - Club Access Included

A rooftop terrace with a wooden bathtub, two wicker chairs, and a small round table.

Junior Suite, Terrace (Signature Level, Jacuzzi) - Club Access Included

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Studio Suite (Signature Level) - Club Access Included

A hotel room with a bed, a desk, a chair, a TV, and a mirror.

Studio Suite (Signature Level) - Club Access Included

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Studio Suite Single Use (Signature Level) - Club Access Included

A hotel room with a bed, a desk, a chair, a TV, and a mirror.

Studio Suite Single Use (Signature Level) - Club Access Included

  • 42 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Junior Suite Single Use, Terrace (Signature Level, Jacuzzi) - Club Access Included

A rooftop terrace with a wooden bathtub, two wicker chairs, and a small round table.

Junior Suite Single Use, Terrace (Signature Level, Jacuzzi) - Club Access Included

  • 34 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Signature Level All Together Suite

A hot tub with lounge chairs and a table, set against a sunset view.

Signature Level All Together Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Level All Together Suite Single Use

A hot tub with lounge chairs and a table, set against a sunset view.

Signature Level All Together Suite Single Use

  • 70 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Signature Level Presidential Suite

A modern hotel room with a large bed, a balcony with a view, and a separate seating area.

Signature Level Presidential Suite

  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Level Presidential Suite Single Use

A modern hotel room with a large bed, a balcony with a view, and a separate seating area.

Signature Level Presidential Suite Single Use

  • 104 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

About the area

Sant Antoni de Portmany

A luxury stay in Sant Antoni de Portmany awaits you at The Signature Level at TRS Ibiza Hotel - Adults Only. Within just a 10-minute stroll, you'll find Aquarium Cap Blanc and Cala Grassio. Highlights at this Mediterranean hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. The buffet restaurant, Capricho, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the gym, steam room and pool loungers as well as access to yoga classes. Plus you'll find free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 8:00 AM and 11:00 AM. There's also the convenience of valet parking. .Within a 30-minute drive of this 5-property class Sant Antoni de Portmany hotel, attractions include Port of Ibiza and Marina Botafoch.

What's nearby

  • Cala Grassio - 6 min walk - 0.6 km
  • San Antonio Poniente Walk - 9 min walk - 0.8 km
  • Cala Gracioneta Beach - 9 min walk - 0.8 km
  • Calo des Moro Beach - 11 min walk - 1.0 km
  • San Antonio Marina Port - 4 min drive - 1.8 km

Getting around

  • Ibiza (IBZ) - 41 min drive

Restaurants

  • ‪Ibiza Rocks Hotel - ‬14 min walk
  • ‪Café del Mar - ‬19 min walk
  • ‪Café Mambo - ‬19 min walk
  • ‪Monkey Ibiza - ‬12 min walk
  • ‪Bambina Ibiza - ‬13 min walk

About this property

The Signature Level at TRS Ibiza Hotel - Adults Only

Some rates at The Signature Level at TRS Ibiza Hotel - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Signature Level at TRS Ibiza Hotel - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, a steam room, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 3929 square feet (365 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Signature Level at TRS Ibiza Hotel - Adults Only. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Signature Level at TRS Ibiza Hotel - Adults Only was completed in May 2022.

Smoking is allowed in designated areas at this Mediterranean Sant Antoni de Portmany hotel.

  • 64 guestrooms or units
  • 2 dining venues
  • 4 bars or lounges
  • 3929 sq ft of conference space
  • 365 sq. m of conference space
  • Built in 1950
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Signature Level at TRS Ibiza Hotel - Adults Only offers 64 accommodations with free minibar items and minibars. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 15 per day)
  • Uncovered valet parking on site (EUR 15 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Gaucho
  • Helios

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Pilates classes
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3,929 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in public areas
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (73 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Built in 1950
  • Designated smoking areas
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Reception hall
  • Renovated entire property - May 2022
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 15 per day
  • Valet parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Hotel Cala Gració All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at The Signature Level at TRS Ibiza Hotel - Adults Only?

The Signature Level at TRS Ibiza Hotel - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Signature Level at TRS Ibiza Hotel - Adults Only?

Yep, The Signature Level at TRS Ibiza Hotel - Adults Only has an uncovered self car park for EUR 15 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to The Signature Level at TRS Ibiza Hotel - Adults Only?

Yep, The Signature Level at TRS Ibiza Hotel - Adults Only is a short 10-minute walk from Calo des Moro Beach.

Is there a spa on site at The Signature Level at TRS Ibiza Hotel - Adults Only?

Yep, there is an onsite spa at The Signature Level at TRS Ibiza Hotel - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does The Signature Level at TRS Ibiza Hotel - Adults Only have a pool?

The Signature Level at TRS Ibiza Hotel - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 6:30 PM.

What luxury perks are available at The Signature Level at TRS Ibiza Hotel - Adults Only?

The Signature Level at TRS Ibiza Hotel - Adults Only features 3 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes The Signature Level at TRS Ibiza Hotel - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at The Signature Level at TRS Ibiza Hotel - Adults Only.

Is The Signature Level at TRS Ibiza Hotel - Adults Only family-friendly?

No, The Signature Level at TRS Ibiza Hotel - Adults Only is an adults-only property.

Does The Signature Level at TRS Ibiza Hotel - Adults Only serve breakfast?

You bet, free buffet breakfast is on offer daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Signature Level at TRS Ibiza Hotel - Adults Only?

No, The Signature Level at TRS Ibiza Hotel - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at The Signature Level at TRS Ibiza Hotel - Adults Only?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Signature Level at TRS Ibiza Hotel - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Signature Level at TRS Ibiza Hotel - Adults Only?

No, pets are not allowed.

The Signature Level at TRS Ibiza Hotel - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 45 reviews
Rating 8 - Good. 9 out of 45 reviews
Rating 6 - Okay. 2 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 2 out of 45 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and lovely staff food was great drinks even better
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good time, albeit very short. Service was great, the room was very good.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the signature level was worth every penny if you use the clubs and restaurants and the butler service were superb. Great gym and a lovely pool area. We will definitely return.
Stayed 9 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Signature level is worth it for the premium drinks and club acceds
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place to stay in Ibiza.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was a super fun experience and the views was amazing
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Would definitely come back
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be careful of the mini bar in room On check In was told it’s all inclusive and gets stocked daily We later found out after opening 2 bottles in the room the spirits we not included and it cost over €110 Staff were not helpful to assist in removing there costs We felt like we had paid enough for the signature level experience not to be charged for these items
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were nice, food wasn’t good but the phones or tv wasn’t working. I asked for towels 3x & I had to literally walk to the front desk to make certain I get them on time. The butler wasn’t much help either. I stayed in the signature level.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff and entire levels of service were second to none …
Stayed 5 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love its
Stayed 9 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 7 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS exceeded all my expectations. Impeccable service, luxurious facilities, and stunning views. An unforgettable experience from start to finish. I will definitely return!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and relaxing time

I really enjoyed my stay at this hotel and really enjoyed being signature level and having a separate pool to ourselves. I think the service by the pool could be improved
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at TRS Ibiza signature level. The staff were great, especially our butlers Paula and Jennifer. The food was amazing. The hotel grounds and the pools were superb. The only negative is that there's nowhere to get a snack after 10:30pm. There is 24 hour room service but this is at a cost.
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Sep 2024
Verified review

8/10 Good

Liked: Amenities
The property itself was amazing. I enjoyed my stay however a few things that could be improved are the timing of the restaurants and bars, there are many time periods throughout the day where there are no food options, the bars also close at midnight which doesn’t accommodate those who want to go out later in the night. The staff also never answered the concierge phone making it very difficult to get things in a reasonable time. Minor things but could’ve made the stay much better!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has exceeded our expectations on all fronts, and has easily been our best holiday together. We paid extra for the signature level all inclusive package, which provided access to further drinks and selected areas within the hotel. This allowed us to integrate with other guests and maximise the experiences of the hotel. The signature level also provided access to either a restaurant or club night per day, which we fully maximised. All three restaurants, including the gourmet truck (eight course tasting menu) and the buffet were of excellent quality compared to other all inclusive experiences. The highlight for us was Helios, where the food was delicious and well portioned, to the standard of our local restaurants in Edinburgh. The staff were amazing, especially Jennifer and Paula from the butler team who were on hand 24/7 through WhatsApp. They managed all of our bookings, and any additional requests almost instantaneously. Plus they were always full of positive energy, and it was a pleasure to be greeted by them each morning. The pools were great and drink selection was above any previous all inclusive we’ve attended. The waited drinks service was slightly slower, but we just popped up to the pool bar and it would arrive within 5 mins - not a deal breaker or issue for us. The pool team, specifically Santo and Alfonzo were also very attentive, professional and helpful. The hotel was a 10/10 experience and we look forward to our return! xB.
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
foi tudo perfeito! quero voltar ano que vem!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trs signature level

Très bon hôtel en tout inclus, mais signature level a privilegier, car sinon dans le tout inclus classique, cocktail et vin très bas de gamme et pas assez de transat disponibles. En revanche le service et la nourriture sont au top.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr luxuriöser Aufenthalt! Alles war top vom Service übers Essen bis zu den Zimmern. Signature Level hat sich gelohnt mit dem kostenlosen Eintritt ins Ushuaïa und anderen Clubs und dem Dine-out programm. Ich komme definitiv wieder!
Stayed 7 nights in May 2024
Verified review

2/10 Terrible

Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2026