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Grand Palladium White Island Resort & Spa - All Inclusive

5.0 star property
Stylish beach retreat with 2 outdoor pools

Photo gallery for Grand Palladium White Island Resort & Spa - All Inclusive

Reception
2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
Deluxe Room, Terrace (Jacuzzi)
Beach nearby, white sand
2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Laundry
The current price is NZ$507
includes taxes & fees
14 May - 15 May

Explore the area

Map
C/ Playa d'en Bossa s/n, Playa d’en Bossa, Sant Josep de sa Talaia, Ibiza, 7817
  • Bossa Beach
    ‪1 min walk‬
  • Gran Piruleto Park P. Bossa
    ‪4 min drive‬
  • Port of Ibiza
    ‪9 min drive‬
  • Ibiza (IBZ)
    ‪7 min drive‬

Room options

View all photos for Superior Room, Poolside

View from room

Superior Room, Poolside

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Premium bedding, memory-foam beds, minibar, in-room safe

Superior Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 38.0 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room (2 + 2)

Premium bedding, memory-foam beds, minibar, in-room safe

Superior Room (2 + 2)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Terrace (Jacuzzi)

Deluxe Room, Terrace (Jacuzzi)

Deluxe Room, Terrace (Jacuzzi)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Memory foam bed
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool View

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, Pool View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room, Connecting Rooms

Superior Room, Connecting Rooms

Superior Room, Connecting Rooms

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Premium bedding
Blackout curtains
2 bedrooms
  • 76 sq m
  • Sleeps 8
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, Sea View (Front View)

Suite, Sea View (Front View)

Suite, Sea View (Front View)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Memory foam bed
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use, Pool View

View from room

Deluxe Double Room Single Use, Pool View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 27 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Connecting Rooms

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, Connecting Rooms

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Premium bedding
Blackout curtains
2 bedrooms
  • 54 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Room

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Select Rooms

Premium bedding, memory-foam beds, minibar, in-room safe

Select Rooms

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Select Rooms Single Use

Premium bedding, memory-foam beds, minibar, in-room safe

Select Rooms Single Use

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 27 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room (Seafront View)

View from room

Deluxe Room (Seafront View)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Memory foam bed
Premium bedding
Private bathroom
  • Sea view
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Room (Poolside Single Use)

View from room

Superior Room (Poolside Single Use)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 38 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Sea View

Deluxe Room, Sea View

Deluxe Room, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Memory foam bed
Premium bedding
Private bathroom
  • Sea view
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room (Single Use)

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room (Single Use)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Memory foam bed
Premium bedding
  • 27 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

About the area

Sant Josep de sa Talaia

A luxury stay in Sant Josep de sa Talaia awaits you at Grand Palladium White Island Resort & Spa - All Inclusive. You'll be within a 5-minute walk of Bossa Beach and 1.7 km (1.1 mi) from Gran Piruleto Park P. Bossa. Highlights at this all-inclusive property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Zentropia Palladium Spa & Wellness can include massages, facials and body treatments along with access to the sauna and hot tub. The buffet restaurant, Sa Prunera, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 4 outdoor tennis courts, free kids' club and gym plus access to mini golf. 7481 square feet (695 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a steam room and a children's swimming pool. Free buffet breakfast is available daily between 8:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 5-property class Sant Josep de sa Talaia property include Port of Ibiza and Marina Botafoch.

What's nearby

  • Bossa Beach - 5 min walk - 0.4 km
  • Gran Piruleto Park P. Bossa - 2 min drive - 1.8 km
  • Dalt Vila - 7 min drive - 5.6 km
  • Port of Ibiza - 8 min drive - 5.9 km
  • Figueretas Beach - 13 min drive - 11.6 km

Getting around

  • Ibiza (IBZ) - 6 min drive

Restaurants

  • ‪Hï Ibiza - ‬13 min walk
  • ‪Ushuaïa Beach Club - ‬11 min walk
  • ‪Dunes Ibiza - ‬13 min walk
  • ‪Dc10 - ‬18 min walk
  • ‪Bella Napoli - ‬13 min walk

About this property

Grand Palladium White Island Resort & Spa - All Inclusive

Stylish beach retreat with 2 outdoor pools
Grand Palladium White Island Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Palladium White Island Resort & Spa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 5 meeting rooms are available. Event space at this property measures 7481 square feet (695 square metres) and includes a conference centre. A children's pool, a health club, and a steam room are also featured at the luxury Grand Palladium White Island Resort & Spa - All Inclusive. For a fee, parking is available.

Smoking is allowed in designated areas at this Mediterranean Sant Josep de sa Talaia property.

  • 430 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 7481 sq ft of conference space
  • 695 sq. m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Grand Palladium White Island Resort & Spa - All Inclusive offers 430 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Memory foam beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Sant Josep de sa Talaia property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Zentropia Palladium Spa & Wellness. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

4 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Grand Palladium Select Palace Ibiza - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 856 reviews
The price is NZ$549
includes taxes & fees
14 May - 15 May
Grand Palladium Select Palace Ibiza - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • First Wine
  • Il Palazzo
  • La Doña
  • Sa Figuera
  • Sa Prunera

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (7,481 square foot of space)

Outdoors

  • Direct access to the beach
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy. The property is professionally cleaned.

Property Registration Number H-PM-2572

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Palladium White Island Resort All Inclusive
Grand Palladium White Island Sant Josep de sa Talaia
Grand Palladium White Island
Pallaum White Inclusive 24h t
Grand Palladium White Island Resort Spa All Inclusive 24h

Frequently asked questions

What is the cancellation policy at Grand Palladium White Island Resort & Spa - All Inclusive?

Grand Palladium White Island Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium White Island Resort & Spa - All Inclusive?

As of 9 May 2025, prices found for a 1-night stay for 2 adults at Grand Palladium White Island Resort & Spa - All Inclusive on 14 May 2025 start from NZ$490.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium White Island Resort & Spa - All Inclusive?

Yep, Grand Palladium White Island Resort & Spa - All Inclusive has an uncovered self car park for EUR 15 per day.

Are there any beaches close to Grand Palladium White Island Resort & Spa - All Inclusive?

Yep, Grand Palladium White Island Resort & Spa - All Inclusive is a short 5-minute walk from Bossa Beach. Fun beach activities include scuba diving, waterskiing and kayaking.

Is there a spa on site at Grand Palladium White Island Resort & Spa - All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Grand Palladium White Island Resort & Spa - All Inclusive have a pool?

Grand Palladium White Island Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 10:00 AM to 6:00 PM.

Does Grand Palladium White Island Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium White Island Resort & Spa - All Inclusive?

Grand Palladium White Island Resort & Spa - All Inclusive features 2 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Grand Palladium White Island Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as memory foam beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium White Island Resort & Spa - All Inclusive.

Is Grand Palladium White Island Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium White Island Resort & Spa - All Inclusive is a hit with families.

Does Grand Palladium White Island Resort & Spa - All Inclusive serve breakfast?

Yeah, free buffet breakfast is offered daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium White Island Resort & Spa - All Inclusive?

No, Grand Palladium White Island Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium White Island Resort & Spa - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Palladium White Island Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium White Island Resort & Spa - All Inclusive?

No, only service animals are allowed.

Grand Palladium White Island Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 382 out of 663 reviews
Rating 8 - Good. 165 out of 663 reviews
Rating 6 - Okay. 65 out of 663 reviews
Rating 4 - Poor. 21 out of 663 reviews
Rating 2 - Terrible. 30 out of 663 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lauryn

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

4/10 Poor

Adam

Stayed 4 nights in Apr 2025

6/10 Okay

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Lovely hotel. Not a 5 star, maybe just about a 4. Stay could have been better. We went in shoulder season (late April) so you expect some amenities to be reduced however the hotel was extremely busy - too busy for the reduced amenities. Pros - clean modern facilities - fantastic staff - easy to get to right by the airport - quality of food / drink - kids club staff and mini disco / show Cons - check in experience, queued 1 hour to ‘check on’ even though had done this on line. And then Had to queue a further 1hr 15min to collect the room key later in the day. - queues generally - queued to get into buffet at most meal times due to lack of space (assume as other food options weren’t available) - kids club minis (our daughter was 4) was regularly at capacity. Kids club is small - and covers both hotels so can imagine at high season it’s full a lot. Facilities are basic. - coffee at breakfast - only had the 3in1 available so sugary powered coffee. Tip - get better coffee from the bar and carry in! - lack of pool towels - regularly didn’t have towels, ‘come back in 30mins’ - they tell you to download the app - very useful - but the app talks about facilities across both hotels and implies you can use them all. But you can’t. You won’t get served in all bars. Eg; the outdoor sports bar at the other hotel if you’re staying at the palace. I get it - but don’t advertise you can. We like the brand, just a few things that could make a huge difference.
Stayed 4 nights in Apr 2025

8/10 Good

Pradyut

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Property was ok , only issue was bathroom was mouldy and smelly :( which not what I expected, staying second time with hotel. I requested for water as they missed refilling the mini bar and the guy who brought in the water cans was very rude . Other then this staff is friendly and overall experience was good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the hotel closed one of the restaurants in the evening meaning there were 1.5 hour waits to get dinner…. Very disappointing considering it’s a 5 star hotel!
Stayed 1 night in Oct 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and everyone was very friendly and helpful. Very close to the airport about 5 min uber. Uber easily accessible. Drinks were very good and the food was exceptional for being an all inclusive
Stayed 4 nights in Oct 2024

8/10 Good

Persio, Kirkland

Stayed 8 nights in Sep 2024

10/10 Excellent

ara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No soap/ shampoo in the shower fist night
Stayed 4 nights in Aug 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations

Hotel is well positioned, great tasting drinks and food, very friendly staff this hotel has a lovely atmosphere. I will definitely be coming back, it gets a thumbs up from me and my beautiful wife
Stayed 4 nights in Oct 2024

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
To start, this was suppose to be a 5 star resort and it is definitely not 5 star. This is why I am giving a lower rating. The rooms are VERY NOISY. The walls are paper thin and they have a 2 inch gap under the door. You hear everything and all the people partying, talking and yelling all hours of the night. This was the worst part and why we wouldn’t stay again. The sports bar doesn’t have very good options of food, it is hot dogs, nachos and hummus for the most part. Everything is was good!
Stayed 3 nights in Sep 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time here with my family. We had adjoining rooms right across the pool. Great location close to everything. Loved walking the beach in the morning. All inclusive was amazing, food and drinks were great! Wish they had a little bit more entertainment going on like live music and dancing. Tubs were a bit to tall for this 4’10 girl lol
Stayed 7 nights in Sep 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place would highly recommend.
Stayed 3 nights in Sep 2024

4/10 Poor

IONA

Travelled with group
Liked: Cleanliness, property conditions & facilities
On the first night two of my friend’s rooms were completely ransacked (conjoining rooms) while we were out. Suitcases were emptied, clothes were everywhere, the safe was broken into. And the hotel refused to check the cameras or do anything about it. Also asked us are we sure we didn’t do it ourselves. All they did was switch their room. A Louis Vuitton bracelet went missing from our room and also nothing was done about that. If you stay here please have some type of process for your valuables. The staff entered our room EVERY day without an OK. They literally knock and unlock, regardless if you tell them to wait or give you a minute. There were multiple times when they entered and we were naked, sleeping, or the DND sign was on the door knob. No privacy. Very uncomfortable. Knock and wait for a response, don’t just enter every time. Other than that the food and dining options are good, catching cabs around town was easy, and the facilities were clean. But never again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Hefence, Atlanta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience wasgreat and we enjoyed our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Danielle

Stayed 2 nights in Aug 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Katy Elizabeth

Travelled with group
I had a good holiday here with friends. There is a fantastic variety of food to choose from at the buffet, catering really well for adults and child. My only niggle was that the breakfast glasses weren’t particularly clean and the shower head in my room wouldn’t stay up so had to hold it to wash. Other than this it was great
Stayed 4 nights in Aug 2024

6/10 Okay

Laura Marie

Travelled with family and small children
Disliked: Amenities
There was nothing that was terribly bad, it was just very average and a bit disappointing for the price. Rooms were average; the balcony overlooked a gravel rooftop. Pull out sofa bed was uncomfortable. Minibar contained a few cans of soft drink and water and one packet of almonds. Quite often there was a sewerage smell in the bathroom, metal trims around bath jets were falling off. Shampoo/handwash containers all had old labels that were looking worse for wear. Hallways had old dirty looking carpets, stairwells were a bit grubby. Rooms are poorly sound insulated so you’re able to hear other people’s alarms going off in the morning/ children crying etc. Food in the buffet was fine. Around the pool area the cocktails/mocktails could have been better. All pre mixed, no fresh ingredients etc. Staff in the buffet restaurant and bars were friendly and helpful. Reception staff seemed less friendly / forthcoming with help. No assistance was offered to take our suitcases to our room. This was difficult as there are some stairs before you can access the lift. I had hoped it would be of a higher standard all round.
Stayed 4 nights in Aug 2024

2/10 Terrible

Samaneh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never want to wish this hell of the hotel on anyon

Horrible food, drinks and filthy environment. Staff are not cooperative and overwhelmed. Too many people all at once
Stayed 7 nights in Aug 2024

2/10 Terrible

Samaneh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never want to wish this hell of the hotel on anyon

Oh boy. Terrifying does not describe this property. First off if you have paid in full before checking your room, you are trapped in jail. They keep you hostage or you have to forget about your money. All inclusive means you eat at the buffet because the other three restaurants are always booked two weeks in advance or at least that’s what I was told. Dirty, boring food and drinks. Every staff just touches the food without wearing a glove. I saw the server picking up the bread off the floor and putting it back in the basket . So close to the airport you hear every take off and can just walk to the runway. No entertainment you want to listen to. Feels like a family backyard get together. Busy as hell and dirty pools. I have ear and eye infections right after the pool. I had no AC for two full days in my room and technician came and said he can’t fix it. I left my room on the day of check out at 8 in the morning even though my flight wasn’t til2:30 because I couldn’t handle 105 degrees on my room. Management is at the level where you feel like a child being punished by them. I wouldn’t recommend this place for anyone unless you are not well traveled and it’s your first time traveling abroad or all totally coming from a different planet. Two stars is more than enough for this property which isn’t cheap at all.
Stayed 7 nights in Aug 2024