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Protur Sa Coma Playa Hotel & Spa

4.0 star property

Photo gallery for Protur Sa Coma Playa Hotel & Spa

Indoor pool, 2 outdoor pools
Poolside bar
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Breakfast, lunch and dinner served
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Carrer de les Liles, 6, Sa Coma, Sant Llorenc des Cardassar, Mallorca, 7560
  • Place, Playa de Sa Coma
    ‪8 min walk‬
  • Place, Strandpromenade
    ‪8 min walk‬
  • Place, Cala Millor Beach
    ‪16 min walk‬

Room options

View all photos for Double Room, Terrace (Select)

Double Room, Terrace (Select) | Terrace/patio

Double Room, Terrace (Select)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Terrace (Swim Up)

Double Room, Terrace (Swim Up)

Double Room, Terrace (Swim Up)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds
  • Free Wi-Fi

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About the area

Sa Coma

A family-friendly stay in Sant Llorenc des Cardassar awaits you at Protur Sa Coma Playa Hotel & Spa. Within just a 10-minute stroll, you'll find Torrent de Ca n'Amer and Strandpromenade. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at Biomar Spa can include facials and body treatments along with access to the sauna and hot tub. Snack Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 15 outdoor tennis courts, indoor swimming pool and gym plus access to mini golf. 5436 square feet (505 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also the convenience of an airport shuttle. .Within a 30-minute drive of this 4-property class Sant Llorenc des Cardassar hotel, attractions include Cala Millor Beach and Son Moll Beach.

What's nearby

  • Playa de Sa Coma - 8 min walk - 0.7 km
  • Strandpromenade - 8 min walk - 0.7 km
  • Punta de N'Amer - 13 min walk - 1.1 km
  • Cala Millor Beach - 16 min walk - 1.4 km
  • Safari Zoo - 5 min drive - 2.8 km

Getting around

  • Manacor Station - 22 min drive
  • Palma de Mallorca (PMI) - 64 min drive

Restaurants

  • ‪Tomeu Caldentey Cuiner - ‬1 min walk
  • ‪balneario sa coma - ‬13 min walk
  • ‪Bar Protur Safari Park - ‬2 min walk
  • ‪Cafeteria Picnik - ‬9 min walk
  • ‪cristobal beer garden - ‬12 min walk

About this property

Protur Sa Coma Playa Hotel & Spa

Some rates at Protur Sa Coma Playa Hotel & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Protur Sa Coma Playa Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 5436 square feet (505 square metres) and includes conference space. A children's pool, a health club, and a sauna are also featured at the family-friendly Protur Sa Coma Playa Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Sant Llorenc des Cardassar hotel.

  • 1 building
  • 326 guestrooms or units
  • 3 levels
  • Conference rooms
  • 5436 sq ft of conference space
  • 505 sq. m of conference space
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Beauty salon
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Protur Sa Coma Playa Hotel & Spa offers 326 accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets. Plasma televisions come with satellite channels. Bathrooms include a shower, bathrobes, designer toiletries and hairdryers.

This Sant Llorenc des Cardassar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Biomar Spa has 12 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Snack Bar

Things to do

  • 15 outdoor tennis courts
  • 2 outdoor padel courts
  • 2 outdoor pools
  • 27-hole adjacent golf course
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Playground
  • Racquetball/squash
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 5,436 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during December, November, January, February, March and April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Protur Hotel Sa Coma
Protur Playa
Protur Playa Hotel
Protur Playa Hotel Sa Coma
Protur Sa Coma Hotel
Protur Sa Coma Playa
Protur Sa Coma Playa Hotel
Sa Coma Playa
Sa Coma Playa Protur
Sa Coma Protur Playa
Protur Sa Coma Playa & Spa
Protur Sa Coma Playa Hotel & Spa Hotel
Protur Sa Coma Playa Hotel & Spa Sant Llorenc des Cardassar

Frequently asked questions

What is the cancellation policy at Protur Sa Coma Playa Hotel & Spa?

Protur Sa Coma Playa Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Protur Sa Coma Playa Hotel & Spa?

Yep, Protur Sa Coma Playa Hotel & Spa is a short 16-minute walk from Cala Millor Beach. Fun beach activities include scuba diving, windsurfing and body boarding.

Is there a spa on site at Protur Sa Coma Playa Hotel & Spa?

Yep, Biomar Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Protur Sa Coma Playa Hotel & Spa have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Protur Sa Coma Playa Hotel & Spa?

Protur Sa Coma Playa Hotel & Spa features 2 outdoor pools, a full-service spa and a health club.

What makes Protur Sa Coma Playa Hotel & Spa a romantic place to stay?

A hot tub and poolside dining, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Protur Sa Coma Playa Hotel & Spa.

Is Protur Sa Coma Playa Hotel & Spa family-friendly?

You bet! With amenities such as a children's pool, free supervised childcare and a playground, it's no surprise that Protur Sa Coma Playa Hotel & Spa is a hit with families.

Is there a free airport shuttle available at Protur Sa Coma Playa Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Protur Sa Coma Playa Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Protur Sa Coma Playa Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Protur Sa Coma Playa Hotel & Spa?

No, pets are not allowed.

Is there a golf course on site at Protur Sa Coma Playa Hotel & Spa?

There is a golf course next to Protur Sa Coma Playa Hotel & Spa.

Protur Sa Coma Playa Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 187 reviews
Rating 8 - Good. 62 out of 187 reviews
Rating 6 - Okay. 18 out of 187 reviews
Rating 4 - Poor. 5 out of 187 reviews
Rating 2 - Terrible. 0 out of 187 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Emir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of activities, 5min walk to the beach
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel everything was lovely cant wait to return
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and facilities
Stayed 9 nights in Jul 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the waiters greet returning guests with hugs like long lost friends you know it's a special place! Couldn't fault a single thing, especially cleaning and food offering. One thing to note is I upgraded to a terrace room for the private sunbeds but the sun is the other side of the hotel for most of the day. Would request a room facing pool next time.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Dilys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Majorcan hotel company

I’ve loved the Protur group of hotels for over 30 years now. Their staff are amazing, I always feel welcomed and safe which is important for solo travellers.
Pool
View from balcony
Stayed 8 nights in Oct 2024
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with very friendly, helpful professional staff. Newly refurbished. Lovely location
Stayed 8 nights in Oct 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,great service and atmosphere. Would definitely return
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They makes the tourist happy and very satisfied as it’s very accessible for everything, very attentive staffs and very helpful and polite and the location is very close to the beach and public transportation and the area is very safe and lots of things to do to spend your vacation, I can truly fully recommend if you plan your holiday go to Da Coma playa Hotel and spa
Stayed 6 nights in Aug 2024
Verified

6/10 Okay

Wolfgang Klaus Josef Rudolf

Liked: Cleanliness, property conditions & facilities
Staff mostly friendly but some are not made to serve people. Especially at the Poolbar.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Gerda Clementina J Van der

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good variety of buffet. Price/quality is oké.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun Time in Mallorca

My wife and I had relaxing couple of days in Mallorca during a 15 day jaunt across Spain and France. The hotel has everything you need. The only draw back or us is that its a very family freindly kids resort. They had a pool just for adults so we relaxed with cocktails and chatted with other couples. The beach was a 15 minute walk and we got to spend the morning there then retreat to the adult pool when the families arrived. We had spectacular dinner at Tomeu Coldentey attached to the hotel. Pricey but great date night. Overall I enjoyed resort next time I will look for their adult only resort. However!! great spot if you have little kids I recommend it.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and the room we had (a Suite) was very modern and well laid out. The food in the main restaurant was generally tasty, but an increase in variety and the introduction of themed nights would be a welcome addition. Also the restaurant was very warm.
Stayed 6 nights in Aug 2024
Verified

8/10 Good

Vinice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation and activities. I would recommend this venue but NOT if you want a child free holiday as there were loads of children when we went. But the adult only pool area was a good help.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
Great bedrooms, we stayed in a suite with 2 children and it was the first time staying away that we all slept in our own beds! The food was basic and no Spanish dishes and the pool turned our swimming costumes green but if they had a more varied meal choice and sorted the chlorine of the pool it would be amazing!
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff could not be faulted but my room location was the only disappointment. My room overlooked another hotel which was extremely noisy from around 5pm to 11pm. I know this might not annoy a lot of people, but I love sitting on the balcony at night reading a book and resting after a busy day. If if you went in and closed the door the noise was so loud even with the tv on.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Fatlume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time there, but was wonderful place to go there with kids , food was great with plenty of choices, walking distance 8 min from sesaide, shops, market or some restaurants around, bus stop to take you in aeroport, was closer . so everything was good. E Room 152 x
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel looks fantastic. Very contemporary and minimalist. Great facilities. Rooms are very modern and spacious with very comfortable, big beds. Good selection of food at each mealtime with very friendly, helpful staff. A lot of young children in this hotel so we used the adult pool area which was very quiet and not busy even in August. Children are quite noisy in the dining room as there are a lot of them but our kids were young once so I’m not judging or criticising, just making people aware incase they would rather not have so many young children around them. Beach with loungers for hire within 15 minute walk. Tourist shops and restaurants within 5 minute walk. I would recommend this attractive hotel as we had a really good week where our every need was met.
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Nunila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very big, nice, clean. Parking is easy to find and I also had access to an underground parking. My room was very clean and spacious. Breakfast was included, it was good but same options everyday. Many chairs are available at the pools. There's a pool for adults only (16+ years old) . 10€ deposit to get a pool towel. The pools could be cleaned more often. Ambiance is calm and relaxing which is what I prefer. I would've enjoyed a bit a music. The staff is welcoming, nice and friendly. Check-in and check-out were fast and simple. A lot of good restaurants around, espacially in S'illot and Cala Millor. Sa Coma beach is a few minutes walk. Cala Millor beach is a 5 min drive.
Stayed 9 nights in Aug 2025
Verified

10/10 Excellent

Midya

Very nice room (swim up) Terrace was not as clean as it should be. But everything else was perfect
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly especially the people at reception. Special regards to the wonderful miniclubstaff. The kids loved them. Improvement can be done for the buffet. Options can be better. More or less same ootions everyday. Plastic cutlery and glassware needs to be available in a family friendly hotel. Overall we would like to thank the staff and I will recommend the hotel to friends with family
Stayed 7 nights in Jul 2024
Verified

6/10 Okay

Thomas

Liked: Staff & service, amenities
No comment
Stayed 14 nights in Aug 2022
Verified

8/10 Good

Mirjam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms with minibar which is included in the all-inclusive option. Close to shops and some fun activities to do. Only gave 4 starts because of the pool water though: everything that was white turned yellow (inside of swimming pants, apple watch wrist band). Hotel explained it was because people didn't shower. Never had this happen anywhere else so I'm my opinion this has something to do with water quality or algae.
Stayed 9 nights in Jul 2024
Verified

6/10 Okay

Claudio

Liked: Cleanliness, staff & service
I like: comfortable room, staff friendly and helpful. I don’t like: no sustainable approach to environment. Towels have been changed every day despite not being thrown on the floor, temperature in common areas was really too low (even in the room on our arrival the air conditioning was set to 16 degrees…) In 2022 what are you doing for challenging the climate change?!
Stayed 7 nights in Sep 2022
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, clean and well looked after. The staff were all amazing - every single member of staff went above and beyond to ensure guests were happy. The room was modern and stylish. The food was very good for an all inclusive, with a lot of choice and fresh options. My children were very happy eating there every meal. The location was ok, approx a 15 min stroll past shops to get to the beach, & the beach was beautiful. Sadly, the cost of sunbeds and umbrellas was extortionate (36 euros for 2 beds and one brolly!) so it made it a little less accessible. I knew the hotel wasn’t on the beach when I booked, but I hadn’t thought about the cost of hiring stuff there for the day. I may have misread the property information, but I booked this hotel thinking there was a swim up bar and water slides. It turns out that both of these are located in the ‘water park’ that’s in a completely separate hotel (around a 10 min walk) & you have to pay for it even if you’re all inclusive. This was the most disappointing part of our holiday as I specifically chose a hotel with water slides. Due to the distance and cost, we only visited this ‘water park’ once and there was literally 2 little slides for my children (aged 6 and 8). Had I known that’s what it was, I would have never chosen this hotel. Overall, due to there only being 1 pool onsite for my children to use, I would be unlikely to come back with them. But the incredible staff and amazing food made it a great stay!
Stayed 7 nights in Aug 2024
Verified

4/10 Poor

Christian

Disliked: Property conditions & facilities, room comfort

Disappointing stay in a tourist-heavy town

We recently stayed at Protur Sa Coma in a town that epitomizes the mass tourism experience — from sunbeds reserved with towels early in the morning, to identical kiosks lining the streets. Our experience, unfortunately, left much to be desired. We booked a double room, expecting two separate rooms as shown in one of the pictures online, but were given a single room instead. This was particularly challenging as we were traveling with small children and were not allowed to bring any food into the room, which made snacking difficult. Upon check-in, the staff failed to provide us with the necessary bracelets for our all-inclusive package. This oversight led to us paying for drinks out-of-pocket, which the hotel refused to refund. Moreover, the all-inclusive package was underwhelming, offering little more than the three main meals, with no additional food options available throughout the day. The children’s pool was not heated, which was a problem for my son who couldn’t enjoy it during the first few days of our stay due to the cold water, until the weather finally warmed up. Overall, our stay was frustrating and did not meet our expectations for comfort and convenience, especially for a family trip. I hope the hotel takes feedback seriously and improves these aspects for future guests. This review clearly outlines your grievances while maintaining a professional tone.
Stayed 9 nights in Jul 2024