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Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel with 4 restaurants, near Tenerife Auditorium

Photo gallery for Iberostar Heritage Grand Mencey

Exterior
Property video
Couples treatment room(s), sauna, hot tub, steam room, body treatments
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$346
includes taxes & fees
10 Feb - 11 Feb

Explore the area

View map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

8.0 out of 10
Very good
(23 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • Garden view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Private bathroom
  • City view
  • 31 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Private bathroom
  • Garden view
  • 36 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Private bathroom
  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Separate bedroom
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About the area

Santa Cruz de Tenerife

A luxury stay in Santa Cruz de Tenerife awaits you at Iberostar Heritage Grand Mencey. Within steps you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Highlights at this hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Los Menceyes, serves international cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the outdoor swimming pool, gym and sauna as well as access to yoga classes. 9 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .Within a 20-minute drive of this 5-property class Santa Cruz de Tenerife hotel, attractions include Tenerife Auditorium and Teresitas Beach.

What's nearby

  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Canarias Regional Military Museum - 8 min walk - 0.8 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • Tenerife Space of the Arts - 17 min walk - 1.5 km

Getting around

  • Chimisay - 11 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk
  • ‪Kon-Tiki - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxury hotel with 4 restaurants, near Tenerife Auditorium
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (279 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

Property Registration Number H-38-4-0000005

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

What is the cancellation policy at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of 1 Feb 2026, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 10 Feb 2026 start from NZ$346.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Iberostar Heritage Grand Mencey?

Onsite parking is limited.

Are there any beaches close to Iberostar Heritage Grand Mencey?

The closest beach to Iberostar Heritage Grand Mencey is Teresitas Beach (8.1 km).

Is there a spa on site at Iberostar Heritage Grand Mencey?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Iberostar Heritage Grand Mencey have a pool?

Iberostar Heritage Grand Mencey has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey features a full-service spa, a health club and an outdoor pool.

Does Iberostar Heritage Grand Mencey serve breakfast?

Yeah, our visitors adore the buffet breakfast here! Served daily between 7:00 AM and 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Iberostar Heritage Grand Mencey?

No, Iberostar Heritage Grand Mencey does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Heritage Grand Mencey?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Heritage Grand Mencey?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Heritage Grand Mencey?

No, only service animals are allowed.

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews
Rating 8 - Good. 229 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 5 nights in Aug 2025

8/10 Good

Gregorio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 10 nights in Oct 2025

10/10 Excellent

Virgil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the front doors, elegance is everywhere you look. The staff is the most professional staff we've ever encountered ( and we've encountered a lot). The room was nice and the bed and pillows were very comfortable. We booked a balcony room that looked out over the outdoor dining area and pools. We included the breakfast and it's worth it...lots of choices for every taste. We didn't use any of the facilities because we booked tours everyday we were there, however if we'd chosen to stay in the hotel, there's tennis courts, indoor and outdoor pools, spa, sauna, massages, facials, bars restaurants. There's a huge botanical garden across the street that's worth a stroll. Absolutely worth the price.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marisel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 3 nights in Aug 2025

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elysse

Stayed 8 nights in Aug 2025

8/10 Good

Justine

Stayed 6 nights in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa at this hotel, a wonderful stay
Stayed 2 nights in Aug 2025

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

2nd time and not the same

Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Stayed 3 nights in Aug 2025

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should have been included. Otherwise - great stay
Stayed 4 nights in Aug 2025

10/10 Excellent

Lee

Stayed 7 nights in Jul 2025

10/10 Excellent

RANDAL, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Stayed 7 nights in Jul 2025

10/10 Excellent

Yunia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in Jul 2025

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to park ans centrally located. Friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Kit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, good food, staff were brilliant
Stayed 5 nights in Jun 2025

10/10 Excellent

ADOLFO

Liked: Cleanliness, staff & service, room comfort

Best hotel in Sta Cruz

Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Stayed 9 nights in Jun 2025

10/10 Excellent

Charles Edward

Stayed 4 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed 12 nights in Jun 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Stayed 2 nights in Jun 2025