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Delfines Collection Hotel By Mercure

Property class: 3.5

Photo gallery for Delfines Collection Hotel By Mercure

A rooftop pool with a glass barrier reflecting the sunset and city skyline.
An outdoor dining area with tables and chairs, a wooden pergola with hanging lights, and a city view.
A hotel room with two beds, a desk, and a view of the city.
A modern building with a stone facade and large windows. The name 'DEFINES COLLECTION' is prominently displayed on the building.
A buffet with various food items and a pitcher of orange juice.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping
The current price is NZ$85
20 Oct - 21 Oct

Explore the area

View map
Calle Pablo Sanz 29 Equipetrol, Santa Cruz, 0
  • Place, Ventura Mall
    ‪11 min walk‬
  • Place, Santa Cruz Zoo
    ‪11 min walk‬
  • Place, Patio Design LifeStyle Center
    ‪6 min drive‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a chair, a nightstand, and a lamp.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, beige curtains, and a light-colored tiled floor.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony

A hotel room with two beds, a desk, a phone, and a view of the sky.

Standard Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, each with white bedding and headboards.

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds

About the area

Santa Cruz

At Delfines Collection Hotel By Mercure you'll be within just a 15-minute stroll of Santa Cruz Zoo and Ventura Mall. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel offers free WiFi in public areas and a lift. .Places within a 30-minute walk of this 3.5-property class Equipetrol hotel include Patio Design LifeStyle Center and Centro Cultural Oriental.

What's nearby

  • Ventura Mall - 11 min walk - 0.9 km
  • Santa Cruz Zoo - 11 min walk - 0.9 km
  • Patio Design LifeStyle Center - 6 min drive - 1.4 km
  • Centro Cultural Oriental - 9 min drive - 3.1 km
  • Plaza 24 de Septiembre - 11 min drive - 3.5 km

Getting around

  • Santa Cruz de la Sierra Station - 18 min drive
  • Santa Cruz (SRZ-El Trompillo) - 17 min drive

Restaurants

  • ‪Caudilla - ‬6 min walk
  • ‪Aviator - ‬5 min walk
  • ‪Jardin Del Asia - ‬8 min walk
  • ‪Nazca Cocina Peruana - ‬6 min walk
  • ‪Palosanto - ‬5 min walk

About this property

Delfines Collection Hotel By Mercure

As a guest of Delfines Collection Hotel By Mercure, you'll find an outdoor pool, room service (during limited hours), and a lift. WiFi is free in public spaces.
  • 27 guestrooms or units
  • Lift
Delfines Collection Hotel By Mercure offers 27 air-conditioned accommodations with minibars and a hairdryer. 55-inch Smart televisions come with cable channels.

Bathrooms include a shower. This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Double-glazed windows

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Bolivia value-added tax (VAT) at 13%. A VAT exemption is available to travellers who present a valid passport or tourist visa showing that they are not a resident of Bolivia.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Property is also known as

Delfines Collection By Mercure
Delfines Collection Hotel By Mercure Hotel
Delfines Collection Hotel By Mercure Santa Cruz
Delfines Collection Hotel By Mercure Hotel Santa Cruz

Frequently asked questions

What is the cancellation policy at Delfines Collection Hotel By Mercure?

Delfines Collection Hotel By Mercure offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Delfines Collection Hotel By Mercure?

As of 6 Oct 2026, prices found for a 1-night stay for 2 adults at Delfines Collection Hotel By Mercure on 20 Oct 2026 start from NZ$85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Delfines Collection Hotel By Mercure have a pool?

Delfines Collection Hotel By Mercure has an outdoor pool.

Is there a free airport shuttle available at Delfines Collection Hotel By Mercure?

No, Delfines Collection Hotel By Mercure does not offer an airport shuttle service.

What time are check-in & check-out at Delfines Collection Hotel By Mercure?

Check-in begins at noon. Check-out time is noon.

Delfines Collection Hotel By Mercure Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 100 reviews
Rating 8 - Good. 21 out of 100 reviews
Rating 6 - Okay. 10 out of 100 reviews
Rating 4 - Poor. 4 out of 100 reviews
Rating 2 - Terrible. 1 out of 100 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice and quiet neighborhood.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good will recommend it
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always spotless good breakfasts rooftop pool with decent view
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Well located and reasonably priced small modern hotel.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice place for an overnight
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Yes room was tidy and clean. Beds were very comfortable
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean, well maintained and good customer service.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable rooms
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for the price

The room was clean and spacious. The bed was very comfortable and the breakfast was generous with a lot of variety.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Ok for a short stay. Pool was under maintenance while I was there so I never got to use it.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

location dinning
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is a well kept property with spacious and well appointed rooms.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was understanding and friendly! Very good breakfast!! And overall had a good stay!
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
I was really surprised the property is only 4 years old as some things seemed much older (Shampoo dispenser etc) Pool area was nice but unfortunately it was to cold to use 2 of the 3 front desk personnel couldn’t speak any English but could harass me about having a second room key which is needed if you want to charge computers while in the city
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Liked: Amenities
Did not enjoy the check in process, awkward, and if you show up early, in our case 2 hours from our international flight, they charge half a days room charge. Apparently common with some hotels here, not a great start. Aircon too cold when it was 14 degrees outside and wouldn’t turn onto heat. The best part was the breakfast and pool area, loved it. Actually really enjoyed the breakfast, that saved the stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beware… This place had bed bugs.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very clean. also the bed was very confy. Overall really good.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ataff was wonderful! They were very polite and very attentive! Thank you! Most definitely we are going to be back! Thank you Delfines for everything!
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cama excelente, tudo muito bom e limpo
Stayed 3 nights in May 2026