Santa Cruz Holiday Packages

I loved the VIP lounge The service from all staff and security was beyond exemplary.

Great all-rounder. Perfect if you had young kids or teens - every facility you could imagine under one roof. Was a fun base to explore Manila.

The property is in a third world country in a very poor and dirty area, so it is like a shinning light in this area. In other places around the world it would be classed as a 2 or 3 star at best. The staff try their best but don’t communicate with other staff if you need something which we experienced many times. The hotel is satisfactory, but many things run down, shabby or broken and it feels like the hotel is running on financial difficulties. The television did not work for 8 days and after much communication with front off and room service, who blamed each other for not fixing it, we finally took matter in our own hands and was promised a fix that did not happen. The bathroom floor tiles collapse so we were moved to a much lower floor which was noisy, staff noisy and disruptive, dirty and generally yuk. It was not at executive level that it advertised. Then we were promised to be moved back to 11 floor or onto 12 floor by Charlie. He came back and said 9th floor and we had had enough of being stuffed around so we left with a refund as we didn’t care, we wanted out. Hence, left for a five star. If you are on a budget and don’t care about amenities, pool, working aircon, non leaking roof, no tv, a little grubby then this hotel is for you. It is ok and doable as it is walking distance to most historical things in Manila and great for budget.