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Quinta Bella Huatulco

3.5 star property

Photo gallery for Quinta Bella Huatulco

2 outdoor pools, pool loungers
On the beach, beach towels
Exterior
Daily cooked-to-order breakfast for a fee
Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$250
includes taxes & fees
25 May - 26 May

Explore the area

View map
Blvd. Chahue No. 1000, Bahia de Chahue, Santa María Huatulco, OAX, 70989
  • Place, Chahue Beach
    ‪3 min walk‬
  • Place, Santa Cruz Bay
    ‪15 min walk‬
  • Place, Playa Santa Cruz
    ‪17 min walk‬
  • Airport, Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Sea View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Sea View

9.0 out of 10
Wonderful
(12 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | View from room

Standard Room, 2 Double Beds, Mountain View

7.8 out of 10
Good
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Sea View

Standard Room, 1 King Bed, Sea View

Standard Room, 1 King Bed, Sea View

9.0 out of 10
Wonderful
(8 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard with Sea View

Premium bedding, in-room safe, desk, blackout curtains

Double Room Standard with Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 35 sq m
  • Sleeps 4

View all photos for Double Room Standard with Mountain View

Premium bedding, in-room safe, desk, blackout curtains

Double Room Standard with Mountain View

  • Mountain view
  • 35 sq m
  • Sleeps 4

View all photos for Room Standard with Sea View

Premium bedding, in-room safe, desk, blackout curtains

Room Standard with Sea View

  • Sea view
  • 35 sq m
  • Sleeps 2

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Master

Premium bedding, in-room safe, desk, blackout curtains

Room Master

  • 60 sq m
  • Sleeps 2

View all photos for Room Master

Premium bedding, in-room safe, desk, blackout curtains

Room Master

  • 50 sq m
  • Sleeps 2

Room Standard

  • 28 sq m
  • Sleeps 2

View all photos for Superior Room

Superior Room

Superior Room

8.6 out of 10
Excellent
(20 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

7.2 out of 10
Good
(17 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Sea View

Premium bedding, in-room safe, desk, blackout curtains

Room Deluxe with Sea View

  • Sea view
  • 25 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Sea View

Premium bedding, in-room safe, desk, blackout curtains

Double Room Deluxe with Sea View

  • Sea view
  • 25 sq m
  • Sleeps 4

About the area

Santa María Huatulco

Quinta Bella Huatulco places you steps from Chahue Beach and within a 10-minute stroll of Marina Chahue. Highlights at this beachfront hotel include 7 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A day of pampering at Spa Quinta Bella can include massages, body wraps and mani/pedis. The fine-dining restaurant, Terraza del Mar, serves Mexican cuisine and is open for breakfast, brunch, lunch and dinner. Spend the day at the beach and enjoy the on-site gym, steam room and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7 AM and noon. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 3.5-property class Chahue hotel include Santa Cruz Bay and La Entrega Beach.

What's nearby

  • Marina Chahue - 1 min walk - 0.1 km
  • Chahue Beach - 3 min walk - 0.3 km
  • Chahue Bay - 5 min walk - 0.5 km
  • Santa Cruz Bay - 15 min walk - 1.3 km
  • Playa Santa Cruz - 17 min walk - 1.4 km

Getting around

  • Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.) - 22 min drive

Restaurants

  • ‪Dulce Sabor - ‬7 min walk
  • ‪Sabor a Mí - ‬11 min walk
  • ‪El Kraken HUX - ‬6 min walk
  • ‪Sea Soul Club - ‬5 min walk
  • ‪Otto - ‬6 min walk

About this property

Quinta Bella Huatulco

As a guest of Quinta Bella Huatulco, you'll find 2 outdoor swimming pools, a steam room, and a fitness centre. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Spa services, tour/ticket assistance, and a garden are also featured at the business-friendly Quinta Bella Huatulco.

Smoking is allowed in designated areas at this 3.5-star Santa María Huatulco hotel.

  • 97 guestrooms or units
  • 2 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars or lounges
  • Built in 2014
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Smoking in designated areas
  • Coffee shop
Quinta Bella Huatulco offers 97 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 40-inch LED televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Santa María Huatulco hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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  • Pool
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The price is NZ$253
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 15 metres
  • Street parking available
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 95 to 140 per person
  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • AROMA
  • MAREA
  • OTTO
  • RUSTICO
  • Terraza del Mar

Things to do

  • 2 outdoor pools
  • Gym
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool loungers

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • No lift
  • Tile flooring in room

More

  • 2 floors
  • 3 buildings
  • Built in 2014
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 17 September to 13 November:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Quinta Bella Huatulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 95 to 140 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Quinta Bella
Quinta Bella Hotel
Quinta Bella Hotel Huatulco
Quinta Bella Huatulco
Quinta Bella Huatulco Hotel Santa María Huatulco
Quinta Bella Huatulco Santa María Huatulco
Quinta Bella Huatulco ta ía H
Quinta Bella Huatulco Hotel
Quinta Bella Huatulco Santa María Huatulco
Quinta Bella Huatulco Hotel Santa María Huatulco

Frequently asked questions

What is the cancellation policy at Quinta Bella Huatulco?

Quinta Bella Huatulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quinta Bella Huatulco?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Quinta Bella Huatulco on 30 May 2026 start from NZ$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quinta Bella Huatulco?

Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Quinta Bella Huatulco?

Yep, Quinta Bella Huatulco is a short 6-minute walk from Chahue Beach.

Is there a spa on site at Quinta Bella Huatulco?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Quinta Bella Huatulco have a pool?

Quinta Bella Huatulco has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Quinta Bella Huatulco?

Quinta Bella Huatulco features 2 outdoor pools, a steam room and 7 restaurants.

What makes Quinta Bella Huatulco a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Quinta Bella Huatulco.

Does Quinta Bella Huatulco serve breakfast?

You bet, cooked-to-order breakfast is offered daily between 7 AM and noon.

Is there a free airport shuttle available at Quinta Bella Huatulco?

No, Quinta Bella Huatulco does not offer an airport shuttle service.

Is there a bar or restaurant at Quinta Bella Huatulco?

Yep, you can grab a meal at Quinta Bella Huatulco's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Quinta Bella Huatulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Quinta Bella Huatulco?

No, pets and service animals are not allowed.

Quinta Bella Huatulco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1010 reviews
Rating 8 - Good. 264 out of 1010 reviews
Rating 6 - Okay. 80 out of 1010 reviews
Rating 4 - Poor. 30 out of 1010 reviews
Rating 2 - Terrible. 24 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Liisa, Gorham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location; variety of dining options; excellent food; high level of cleanliness; friendly wait staff, especially on beach.
Stayed 7 nights in Feb 2026

8/10 Good

Sean

Stayed 5 nights in Feb 2026

10/10 Excellent

MARSHA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel, will come back again. Clean, modern room in newer wing of hotel had nice mountain view. Great pool and beach.
Stayed 7 nights in Feb 2026

10/10 Excellent

Gail Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful resort , great food and a short walk or cheap taxi to all the best spots . Staff is extremely friendly and the room was clean
Stayed 7 nights in Feb 2026

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The staff were friendly and helpful. The rooms and facilities were very clean. Lots of restaurant choices. The pools were wonderful.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dagmar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean and modern. The bed and pillows very comfy and nice to have a large flat screen TV over the large bar. Great bathroom with lots of vanity space and shelves. Only thing missing is a small fridge, but the bar gave us ice every morning for our cooler. Pools are great with attentative staff for drinks or food. The hotel is in a great location to walk to Chedraui or catch a taxi downtown. We stayed 2 weeks and we want to come back.
Stayed 13 nights in Jan 2026

6/10 Okay

Benjamin

Travelled with family
Liked: Amenities, property conditions & facilities
Rooms are alittle small for longer stays. They cleaned our room everyday but didnt do a very good job. Pools are nice and deep but you better "reserve" your spot early in the morning otherwise you wont have anywhere to sit. Food onsite is very good, expensive for the area.
Stayed 8 nights in Jan 2026

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just spent 3 weeks at this hotel, our 3rd time there. As always the staff are wonderful, the food excellent and the best spot on the beach. This wonderful place has been discovered so is busier now but still an absolute gem.
Stayed 21 nights in Jan 2026

6/10 Okay

Janice, Oakville

Travelled with partner
Liked: Cleanliness
The room was somewhat dated, scratches on the furniture and the air conditioner roared like a lion, very noisy. The beds were very comfortable. The 2 swimming pools are lovely. All the food in their many restaurants was excellent. All the Staff were very kind. My biggest negative was the CONSTANT LOUD MUSIC around the 2 swimming pools, every day from 10am-10pm ….. 12 hours of loud noise, and some nights i was awake with this music until after midnight!!! Not my idea of a quiet and peaceful vacation. Even though i asked on several occasions to turn the volume down…. I received a kind response but no behavioural change and the music stayed loud regardless of my request. So if you want a quiet and peaceful vacation, you should not stay here…. Find another place There are no phones in the rooms so the only way to communicate with the Front Desk from your room is to phone them on their Whatsapp phone number or text them. I did both but they never picked up the phone…. Not once during our 9 night stay. So you can see, communication and accountability to their Guests is very Low if not non-existent! Chahue Bay is very pretty and not too busy. The sand is very coarse and your feet sink into it when walking. The ocean is lovely to swim in but be careful when entering and particularly when exiting as the waves and undertow can be very strong and overwhelming. In summary, this facility was okay but we will look for a different place when we return
Stayed 9 nights in Jan 2026

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is amazing. The rooms are beautiful, the views are spectacular, and the food is incredible! A part from there not being mini fridges in the room which would have been ideal to have, there are amenities nearby for a quick fix (grocery store, restaurants on site, and staff happy to provide ice for the room that filled the cooler we used). The staff are so welcoming and kind, which made our stay even more lovely! The grounds are pristinely kept and while it’s excellently located to town, Quinta Bella is definitely a spot you want to stay and hang out for maximum relaxation each day.
Stayed 7 nights in Jan 2026

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautifully cleaned daily. Staff did their best to solve any problems or inquiries
Stayed 21 nights in Jan 2026

10/10 Excellent

Clifford Harvey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless facility, very helpful staff, great restaurants, close to the beach, great views from our room, felt very safe. Only issue was not having a small fridge in the room, and that the activities offered, such as tour of the bays, were much more expensive than those provided by others in the area. Would stay again.
Stayed 14 nights in Jan 2026

8/10 Good

Maaya

Liked: Cleanliness, staff & service, amenities
Staff are awesome.
Stayed 1 night in Jan 2026

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness
The room was very clean and the grounds and pool were pristine.
Stayed 2 nights in Jan 2026

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and restaurants. Only 1 concern, renting pool loungers to large families with kids and their giant pool toys. The water was not as clear as before their visit.
Stayed 9 nights in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Room was thoroughly cleaned daily. Food options were numerous, loved our dinner at the Uno Japanese restaurant, had the uno roll & mixed BBQ. Staff were courteous & attentive.
Stayed 6 nights in Jan 2026

2/10 Terrible

Megan

Disliked: Staff & service
Caution! Do NOT book Quinta Bella Huatulco. I booked a premium room at this hotel for one night starting tomorrow, Friday January 16, 2026. The highway/road to the hotel is closed and will be indefinitely. A mountain is being moved to build the highway. It’s open only from 4-7am or after 7pm. It’s a dangerous drive when it is open and very dark and dirty. I was advised not to travel for my own safety. I called the hotel 3 days in advance. They would not allow a cancellation without full penalty despite the situation and several days notice; meaning no refund whatsoever. I asked if I could move my reservation to a later date and again the hotel would not accommodate. It took 48 hours for the hotel to respond. I repeatedly asked to speak to the Hotel Manager and was repeatedly ignored. I have not cancelled my reservation in hopes the hotel will change its mind and do the right thing. I would expect this hotel, as in all hotels, should put the safety of their customers first. Or at least notify customers of a major issue, like disruption to the access road, upon booking. Very upset! Update: the hotel reached out and said they have reviewed my request and will allow me to rebook in two days. That was the only option. Unfortunately the highway will not be open in two days and alternative arrangements cannot be made in that time frame. This offer is not only a reflection of poor customer service but shows no common sense whatsoever.
Stayed 1 night in Jan 2026

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Professional staff. Only complaint, much competitive for pool chairs. Early risers reserve chairs with towels but disappear for hours. Against hotel policy but not enforced
Stayed 5 nights in Jan 2026

8/10 Good

Kenneth

Rooms were very clean. Pool staff were fantastic
Stayed 7 nights in Jan 2026

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great overall service
Stayed 7 nights in Jan 2026

10/10 Excellent

Waldemar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second time staying at the Quinta Bella. Beautiful, well kept grounds. The room was clean and comfortable. The staff were friendly and helpful. Most of the staff could communicate well in English. The wifi was not the best in our room, but it was good in the restaurants and by the pools.
Stayed 7 nights in Jan 2026

8/10 Good

James, Cambridge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our had no view and safe was broken. But the staff and hotel was very nice.
Stayed 4 nights in Jan 2026

8/10 Good

Richard Van De

Liked: Cleanliness, amenities, property conditions & facilities
Very very good. Well staffed with good service. Beach and pools were premium, but the restaurants were what stood out, prices are normal, atmosphere, presentation and quality were better than anything in town. Location is great to get the Huatulco experience all with in walking distance. Small hotel so lobby is not grand.
Stayed 7 nights in Jan 2026

2/10 Terrible

Maxim-Evan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service ie: no drinking water in room and promised that it would be delivered and never showed up. The room had a sewer smell which we ignored for the first 6 days. On day 7 we returned to our room after being out all day to workmen in our suite fixing the problem and therefore no access to our room we inquired at the front desk. we were then told to wait for a couple of hours and they would let us know when the work was done. After 3 hours we finally checked back and it was done, when asked about some sort of compensation we were promised conversation with the manager that never happened. We asked for 3 days and were continually put off with they are out right now they will call you etc. Finally at check out we asked for some resolution which ended in there is no compensation the manager says sorry is enough! Keep in mind the next day no Electricity for 7 hours= no A/C working which may sound fussy but at 34 degrees and room on 4th floor was very uncomfortable. We were promised a conversation about compensation but the management ignored our concerns. Disappointed with the management and lack of professionalism. Beach was amazing. Onsite restaurant were amazing and delicious. Many staff had poor English which was not a problem but there did not seem to be much interest in them using English. Beautiful facility amazing location but based on the lack of management showing ethical engagement to make the situation right i would not reccomend this hotel to others
Stayed 11 nights in Jan 2026

10/10 Excellent

Pablo Ibarra

Stayed 6 nights in Jan 2026