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Aparthotel

Aparthotel Niu d´Aus

3.0 star property
Family-friendly aparthotel with coffee shop/cafe and outdoor pool

Photo gallery for Aparthotel Niu d´Aus

Land view from property
Exterior
Restaurant
Apartment, 1 Bedroom, Balcony, Sea View | Beach/ocean view
Apartment, 1 Bedroom, Balcony, Sea View | Private kitchen

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View map
Carrer de s'Estel d'Argent, 13, Porto Petro, Santanyi, Mallorca, 7691
  • Cala d'Or Marina
    ‪19 min walk‬
  • Cala Gran
    ‪4 min drive‬
  • Cala Mondrago Beach
    ‪5 min drive‬
  • Palma de Mallorca (PMI)
    ‪51 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony, Garden View

Apartment, 1 Bedroom, Balcony, Garden View | View from room

Apartment, 1 Bedroom, Balcony, Garden View

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Sea View

Apartment, 1 Bedroom, Balcony, Sea View | Beach/ocean view

Apartment, 1 Bedroom, Balcony, Sea View

Highlights

Balcony or patio
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About the area

Santanyi

A family-friendly stay in Santanyi awaits you at Aparthotel Niu d´Aus. Within a 20-minute stroll, you'll find Cala d'Or Marina and Caló de ses Egos. Highlights at this Art Deco aparthotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi. .You can enjoy an LCD TV with satellite channels, and each apartment features a balcony, a coffee/tea maker and a hairdryer. In-room dining is easy with a kitchenette that comes equipped with a fridge and a microwave. Limited housekeeping is available. .For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the kids' swimming pool and pool loungers as well as access to scooter/moped rentals and bike hire. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also self parking, along with the convenience of an area shuttle. .With a stay at this 3-property class Santanyi aparthotel, you'll be 34.5 km (21.4 mi) from Es Trenc Beach.
View more Aparthotels in SantanyiOpens in a new window

What's nearby

  • Caló de ses Egos - 14 min walk - 1.2 km
  • Cala d'Or Marina - 19 min walk - 1.6 km
  • Cala Gran - 4 min drive - 2.5 km
  • Cala Mondrago Beach - 5 min drive - 2.8 km
  • Mondragó Natural Park - 5 min drive - 2.8 km

Getting around

  • Manacor Station - 31 min drive
  • Palma de Mallorca (PMI) - 54 min drive

Restaurants

  • ‪Yates's - ‬17 min walk
  • ‪Tony's Bar - ‬19 min walk
  • ‪Central Park Steakhouse - ‬15 min walk
  • ‪Restaurant Norai - ‬11 min walk
  • ‪Bogart Music Bar - ‬18 min walk

About this property

Aparthotel Niu d´Aus

Family-friendly aparthotel with coffee shop/cafe and outdoor pool
Aparthotel Niu d´Aus offers its guests an outdoor pool and a children's pool. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this aparthotel measures 118 square feet (11 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the family-friendly Aparthotel Niu d´Aus. Parking is available for a fee.

This 3-star Santanyi aparthotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 3 levels
  • 118 sq ft of conference space
  • 11 sq. m of conference space
  • Built in 1970
  • Deli
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Aparthotel Niu d´Aus offers 18 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

This Santanyi aparthotel provides complimentary wireless Internet access. 17-inch LCD televisions come with satellite channels. Housekeeping is provided on weekdays only.

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Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Car hire
  • Parking on site (EUR 4.95 per night)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free cot

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 17-inch LCD TV with satellite channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden

Work spaces

  • 118 square feet of conference space
  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (weekdays only)
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe (surcharge)
  • Tour and ticket assistance

Location highlights

  • In a regional park
  • In a rural location
  • Near the boardwalk/promenade
  • Near the sea
  • Next to a golf course
  • On the bay

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Scooter/moped rentals
  • Table tennis
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 18 units
  • 3 floors
  • Access via exterior corridors
  • Art Deco architecture
  • Bicycle rentals
  • Built in 1970
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation

Check-out instructions

The host requires you to complete the following before checking out:
Take out the rubbish

Renovations and closures

The property is closed between 7 November and 4 May.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.
  • Administrative fee: EUR 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 4.95 per night
  • In-room safe fee: EUR 15 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. The property is professionally cleaned.

Property Registration Number A-PM-688

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Apartamentos Niu D'Aus Apartment
Apartamentos Niu D'Aus Apartment Santanyi
Apartamentos Niu D'Aus Santanyi
Niu D'Aus Apartamentos
Niu D'Aus Apartment Santanyi
Niu D'Aus Apartment
Niu D'Aus Santanyi
Niu d'Aus Apartments
Aparthotel Niu d´Aus Santanyi
Aparthotel Niu d´Aus Aparthotel
Aparthotel Niu d´Aus Aparthotel Santanyi

Frequently asked questions

What is the cancellation policy at Aparthotel Niu d´Aus?

Aparthotel Niu d´Aus offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Aparthotel Niu d´Aus?

Yep, Aparthotel Niu d´Aus has a self car park for EUR 4.95 per night.

Are there any beaches close to Aparthotel Niu d´Aus?

Yep, Aparthotel Niu d´Aus is a short 17-minute walk from Caló de ses Egos. Fun beach activities include snorkelling, scuba diving and waterskiing.

Does Aparthotel Niu d´Aus have a pool?

Aparthotel Niu d´Aus has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Aparthotel Niu d´Aus a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Aparthotel Niu d´Aus.

Is Aparthotel Niu d´Aus family-friendly?

You bet! With amenities such as a children's pool and a deli, as well as free infant beds in the guestrooms, it's no surprise that Aparthotel Niu d´Aus is a hit with families.

Does Aparthotel Niu d´Aus serve breakfast?

Yep, breakfast is offered daily.

Is there a free airport shuttle available at Aparthotel Niu d´Aus?

No, Aparthotel Niu d´Aus does not offer an airport shuttle service.

What time are check-in & check-out at Aparthotel Niu d´Aus?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Aparthotel Niu d´Aus?

No, pets are not allowed.

Is there a golf course on site at Aparthotel Niu d´Aus?

There is a golf course next to Aparthotel Niu d´Aus.

Aparthotel Niu d´Aus Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 116 reviews
Rating 8 - Good. 59 out of 116 reviews
Rating 6 - Okay. 16 out of 116 reviews
Rating 4 - Poor. 5 out of 116 reviews
Rating 2 - Terrible. 0 out of 116 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, room comfort

Great place to stay!

Have stayed at Niu D'Aus before but not for about 9 years. Staff extremely helpful. Room very clean and comfortable. Pool very clean but not really suitable for poor swimmers as becomes quite deep very quickly. Good location in a very quiet area.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jason

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Julia

very friendly staff, always giving us recommendations.
Stayed 5 nights in Aug 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness
As all apartment block in between Cala Dor and Portopetro. Quiet location though the rooms themselves are sometimes not quiet as noise carries from other apartments very easily! Usually ok, but when there is noise late at night this can be a disturbance. Small pool with loungers and parasols which we used many days - our daughter loved it. Pool condition needs improvement though. Overall the apartments were clean and functional, if a little basic. Lovely views over the bay of Portopetro. Good A/C. Staff very friendly and helpful. More generally, easy to walk to restaurants in the evening - 10-15mins to either Portopetro (very pretty) or Cala Dor Marina (bit more flash but worth a visit). Beaches are less close. One very small one within 10-15 mins walk, but not parasols for hire and very busy. We got a taxi to Cala Mondragó which was nice, and I think there is a bus too. Overall we had a lovely week’s holiday here - beautiful part of Mallorca.
Stayed 7 nights in Aug 2023

4/10 Poor

Vincenzo

Travelled with family
Disliked: Cleanliness, room comfort

Never again!!!

The biggest disappointment was when we arrived! The photographer was either incredibly good, a genius on photoshop or took these pics 20 years ago! The place is no near what the pictures show. It was a shock.. ..truly!!! We even considered leaving if only we could find another place available. Cleaning, if so we can call it, is every second day.. ..but basically just a change of towels. There is no breakfast, as mentioned on the website! The pool is loosing bits allover the places and running water, shower included, is literally so salty that you can use it as it is for cooking pasta! The younger lady at reception is however very nice and kind, but not an experience I want to repeat again...
Stayed 8 nights in Jul 2023

10/10 Excellent

Milos

Stayed 5 nights in Sep 2022

10/10 Excellent

ALISON

Liked: Cleanliness, room comfort

Convenient location, great views.

A pleasant, clean and simple no frills kind of place. The apartment had everything we needed with a good size balcony and excellent views over Porto Petro. Staff are lovely, pool area quiet and pretty. A short drive to sandy beaches. An easy walk to restaurants. I worked whilst staying and wifi was fine.
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff very friendly and helpful. Air-con very good!
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The staff were very friendly and helpful. There was no evening entertainment or bar.
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
This property had great views and a nice pool area.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 8 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are situated in walking distance from Porto Petro and Cala D’or and the balcony we had on the 3rd floor had a lovely view over Porto Petro harbour and cove. The apartment block has been renovated and looks attractive with a smart modern reception and a lovely pool area. The rooms are somewhat dated with limited cooking facilities but overall we enjoyed the few days that we stayed there.
Stayed 5 nights in Jun 2019

8/10 Good

Ania, Edinburgh, gb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please in terms of location and very peaceful, which is a bonus, when getting back to the room after busy day.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice apartments with harbour view. Very good for families (paddling pool and swings). Recomended
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact this property was outside of the main resort areas of Cala D'Egos and Cala D'Or, whilst still being within approx 20 mins walking distance. The property was quiet and peaceful and our room (13) was positioned at the end of a block on the third floor offering lovely views from the balcony. The only downside being that none of our tech could connect to the WiFi. The staff were extremely pleasant and helpful especially the young lady on reception. The beds were rather firm but this is something of a personal choice, and the mattresses appeared to be new memory foam ones. The pool was always quiet, something for which we were grateful. We would seriously consider staying here again based on our last visit which happened to be our first to Mallorca.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Apr 2019

8/10 Good

Lisa , NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet hidden jem

The hotel was very nice. If was in a beautiful part of Mallorca. The apartment was small but clean. The property was quiet and restful. The staff was easy going and nice. We thoroughly enjoyed our stay there!
Stayed 1 night in Aug 2017

8/10 Good

Gary, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely holiday

Our second visit to Nui D'Aus apartments in Porto Petro. Whilst the apartments are quite basic they are in a peaceful location, are very clean and offer very good value for money. The beds are not the most comfortable but are bearable for a week. Although we didn't use the Pool and patio areas they are very attractive. The on site managers are very friendly and helpful. Porto Petro is a pretty, small resort with a handful of restaurants. Neighbouring Cala D'or ia a 7 minute drive away which is much larger and busier offering a wide variety of restaurants and bars - I would highly recommend the "Portofino" restaurant in the Marina complex of Cala D'or - the food and service is amazing - a 3 course meal with Wine averaging around £50 per person. I would recommend a Car if staying at Nui D'us apartments.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Nice apartments with stunning views!

My husband & myself have just returned from a two week stay at these apartments. The rooms all face the same way towards Porto Petro - absolutely stunning views. We were nicely welcomed upon arrival and our apartment was clean & comfortable. The lounge/dining room was spacious with a small kitchen area. There were two electric rings & a microwave. We found we were very limited as to what we could actually cook, especially when we found that we could not cook bolognese in the large pan & pasta in the next largest pan as the pans would not sit together on the two rings at the same time as there simply wasn't enough room. We had to cook the pasta first, then the bolognese & then re-heat the pasta. There weren't any large serving spoons or fish slice to remove anything cooked in the frying pan! We did buy a fish slice as trying to remove a fried egg on the first morning we were there with an ordinary knife/fork/spoon was IMPOSSIBLE. We had a kettle & a toaster, adequate crockery, cutlery & glasses (no wine glasses), all spotlessly clean. 3 towel changes during our two weeks & plenty of toilet rolls. Being on the middle floor with a room above, a room below & a room either side, we found noise levels a problem, especially late at night & through the night. A group of young people kept us awake until after 5am! They were staying B & B - for one night only thank goodness! Only 2 English TV channels - both news (yawn!). To summarise - we had a great time - with just a few issues.

8/10 Good

Catherine, Suffolk. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, quiet little apartment.

Great little 3* apartment. Quiet, only 19 rooms with a balcony and the pool area is very clean. Porto Petro is a charming little fishing port with some wonderful little restaurants near the Marina. Advise to have a car and these apartments are a perfect base to explore east coast of the island. Would happily recommend.

10/10 Excellent

alan, carlisle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and relaxing self catering place to stay

Very good base between two resorts. Head tp porto petro for nice restaurants and marina or cala egos for cocktail bars etc Visit cala egos hotels to see what you're missing- overcrowded pools, sun beds in short supply and laid out in rows with no space between, no shade and the beaches nearby are vert crowded also Cala D'or also good and full of places to eat- a bit more upmarket and expensive though You need to take a taxi from resort to carry shopping though, especially water. The tap water is undrinkable

10/10 Excellent

Harvey, East Anglia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good clean place and great pool area

This apartment block was very good, well maintained with top class views. Its really good in a basic way so well deserved of its rating. The pool surface has been updated with top class paving so the online pics of green surface are old and really don't do it justice. Its not a hotel!! Its apartments, so don't expect room service. The owner is there office hours. But very helpful if needed . The rooms are good but quite small but you don't go abroad to stay in. But very good balcony space so lovely evening eating and taking in the view. One bedroom with 2 single beds so a family of 4 there's a soda bed. House keeping is to a very good standard. Over all our family of 4 will go back. Thank you

8/10 Good

Kevin, Croydon, Greater London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great price for a quiet comfortable apartment.

A great place to stay. The studio apartment had everything we needed for 4 adults to stay comfortably. The kitchen did not have a kettle but the pot boiled very quickly on the hob. The microwave was handy. The kitchen had a good set of cutlery and plates etc. The large verandah had four comfortable chairs around a table that overlooked the pool. The pool was kept immaculately and cleaned every day, There were sufficient loungers and it was a great place to chill out. The walk to the town area of cala egos was a 15 minute walk which we did enjoy although some may find the walk a little far in the heat. There were excellent eating places at various price levels. A taxi back to the apartment cost about 3.50 to 4 Euros.

6/10 Okay

Sue

Disliked: Staff & service, room comfort

Mary Celeste

It started when we arrived only to find a note on the closed reception door to say our key was in the appartment where we were about to stay !! The reception,bar & resturant were closed & continued to be closed all seven days of our stay, We had hardly any sleep being under 2 or 3 more floors all tiled so heard every movement anyone made, If the reception would of been open we would of gone down and spoke about it but other than ringing them up on our mobiles or using the hotel call box ( which one night rang underneath us around 2am & continued several times through that night!!) we were stuck !! I did see on several websites before we arrived the appartments were fully booked so didn't ring them.