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Palmetto Hotel

3.0 star property
Hotel in Santiago de los Caballeros with free breakfast and 24-hour front desk

Photo gallery for Palmetto Hotel

Exterior
Standard Room
Reception
Restaurant
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Bella Terra Mall
    ‪4 min walk‬
  • Casino Gran Almirante
    ‪14 min walk‬
  • Monument to the Heroes of the Restoration
    ‪3 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Shower/bath combination
Rainfall showerhead
Free bottled water
Cable channels
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Shower/bath combination
Rainfall showerhead
Free bottled water
Cable channels
Wardrobe
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Shower/bath combination
Rainfall showerhead
Free bottled water
Cable channels
Wardrobe
  • Sleeps 2
  • 1 Queen Bed

About the area

Santiago de los Caballeros

Palmetto Hotel places you in the centre of Santiago de los Caballeros, steps from Cinemacentro Cibao and within a short 5-minute stroll of Bella Terra Mall. Highlights at this hotel include free daily breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a computer station and a water dispenser. Free full breakfast is available daily between 8:00 AM and 10:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3-property class Villa Olga hotel include Casino Gran Almirante and Centro Leon.

What's nearby

  • Bella Terra Mall - 4 min walk - 0.4 km
  • Casino Gran Almirante - 14 min walk - 1.2 km
  • Monument to the Heroes of the Restoration - 3 min drive - 2.4 km
  • Catedral de Santiago - 4 min drive - 3.9 km
  • Estadio Cibao - 5 min drive - 4.7 km

Getting around

  • Santiago (STI-Cibao Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Yokomo Agora Santiago Center - ‬10 min walk
  • ‪Foodtropolis - ‬5 min walk
  • ‪Wendy’s - ‬10 min walk
  • ‪McDonald's - ‬12 min walk

About this property

Palmetto Hotel

Hotel in Santiago de los Caballeros with free breakfast and 24-hour front desk
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

  • 21 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • No smoking on site
  • Water dispenser
Palmetto Hotel offers 21 air-conditioned accommodations, with complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Front of property – evening/night

Platino Hotel & Casino

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,000 reviews
Platino Hotel & Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Frequently asked questions

What is the cancellation policy at Palmetto Hotel?

Palmetto Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palmetto Hotel?

Yep, Palmetto Hotel has a free self car park.

Does Palmetto Hotel serve breakfast?

Yep, free full brekkie is available daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Palmetto Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Palmetto Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Palmetto Hotel?

No, pets and service animals are not allowed.

Reviews

Palmetto Hotel Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 198 out of 425 reviews
Rating 8 - Good. 135 out of 425 reviews
Rating 6 - Okay. 39 out of 425 reviews
Rating 4 - Poor. 29 out of 425 reviews
Rating 2 - Terrible. 24 out of 425 reviews

Reviews

10/10 Excellent

Lessell

Stayed 1 night in Jun 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 6 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The only thing was the hot water it will come and go but everything else was Super! I felt at home really
Stayed 8 nights in May 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Amenities
Left a pair of candles behind and haven’t been returned or found very upsetting when you know you left them and they tell you They aren’t in lost and found
Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel E

Stayed 1 night in May 2025

10/10 Excellent

Paul-Emile

Stayed 1 night in May 2025

8/10 Good

Louis

Close to everything
Stayed 1 night in May 2025

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast
Stayed 14 nights in May 2025

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, near everything you may need. Yet, lot of noise inside the building on early morning hours.
Stayed 1 night in May 2025

2/10 Terrible

Edgardo

Travelled with family
Liked: Cleanliness
ROOMS FACING THE STREET ARE EXTREMELY NOISY.COULD NOT SLEEP.GLASS WINDOWS OPEN WIDELY WITH NO SAFETY EQUIPMENT FOR CHILDREN.COULD EASILY FALL.YOU CAN TELL EMPLOYEES AT BREAKFAST ARE NOT HAPPY WORKING THERE.
Stayed 1 night in May 2025

6/10 Okay

Juan, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, but it doesn't have elevator.
Stayed 1 night in Apr 2025

10/10 Excellent

Judith

Stayed 1 night in Apr 2025

8/10 Good

Murielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been there before and always had a great stay. However this time the air conditioning did not function properly, it was hot. Breakfast is becoming more and more basic, had only 1 fried egg vs 2 last time. There is place for improvement .I have appreciated staff diligence and honesty. After checking out and in my way back to the capital, they called to inform i had forgotten my ipad.Those are honest people.
Stayed 1 night in Apr 2025

6/10 Okay

Danny

Travelled with partner
The hotel is well-located near major attractions, but it needs updates. The condition of the restrooms is below average, with outdated shower heads. Additionally, the breakfast options are limited and often of poor quality.
Stayed 1 night in Apr 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convience quality price

I always book here when i visit Santiago. Close to airport shopping doctors. Taxis, everything i need
Stayed 1 night in Apr 2025

10/10 Excellent

Miguel

Stayed 10 nights in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Amenities
Great personal service. Cable tv questionable. Bed too old. Hardly any hot water.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dairan

Liked: Cleanliness, amenities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Jesse

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Un poco ruidoso para mí gusto
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels. It’s affordable, super convenient, and breakfast is included. You can’t beat this price. The only downside is that if you want to sleep in, this might not be the place for you.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ronald, Baltimore

Liked: Cleanliness
Everything
Stayed 3 nights in Nov 2024

6/10 Okay

Louis

Travelled with partner
There were many Roches
Stayed 1 night in Feb 2025

10/10 Excellent

Atilano, Pensacola

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Staff & service
Stayed 1 night in Feb 2025