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Palmetto Hotel

3.0 star property
Hotel in Santiago de los Caballeros with free breakfast and 24-hour front desk

Photo gallery for Palmetto Hotel

Restaurant
Restaurant
Reception
Basic Double Room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Place, Bella Terra Mall
    ‪4 min walk‬
  • Place, Casino Gran Almirante
    ‪14 min walk‬
  • Place, Monument to the Heroes of the Restoration
    ‪5 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
Cable channels
Wardrobe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
Cable channels
Wardrobe
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
Cable channels
Wardrobe
  • Sleeps 2
  • 1 King Bed

About the area

Santiago de los Caballeros

Palmetto Hotel places you in the centre of Santiago de los Caballeros, steps from Cinemacentro Cibao and within a short 5-minute stroll of Bella Terra Mall. Highlights at this hotel include free daily breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a computer station and a water dispenser. Free full breakfast is available daily between 8:00 AM and 10:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3-property class Villa Olga hotel include Casino Gran Almirante and Centro Leon.

What's nearby

  • Cinemacentro Cibao - 1 min walk - 0.2 km
  • Bella Terra Mall - 4 min walk - 0.4 km
  • Ágora Santiago Center - 8 min walk - 0.7 km
  • Casino Gran Almirante - 14 min walk - 1.2 km
  • Monument to the Heroes of the Restoration - 5 min drive - 3.1 km

Getting around

  • Santiago (STI-Cibao Intl.) - 22 min drive

Restaurants

  • ‪Mr. Grilled - ‬5 min walk
  • ‪Foodtropolis - ‬5 min walk
  • ‪Los Jefes Street Food - ‬8 min walk
  • ‪Chido Mexican Food - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

Palmetto Hotel

Hotel in Santiago de los Caballeros with free breakfast and 24-hour front desk
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

  • 21 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • No smoking on site
  • Water dispenser
Palmetto Hotel offers 21 air-conditioned accommodations, with complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Frequently asked questions

What is the cancellation policy at Palmetto Hotel?

Palmetto Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palmetto Hotel?

Yep, Palmetto Hotel has a free self car park.

Does Palmetto Hotel serve breakfast?

Yep, free full brekkie is available daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Palmetto Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Palmetto Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Palmetto Hotel?

No, pets and service animals are not allowed.

Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 472 reviews
Rating 8 - Good. 140 out of 472 reviews
Rating 6 - Okay. 48 out of 472 reviews
Rating 4 - Poor. 35 out of 472 reviews
Rating 2 - Terrible. 29 out of 472 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Adam, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was nice but the room was situated facing a super busy street and it was way too noisy
Stayed 1 night in Sep 2025

10/10 Excellent

Dorka, Saint Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close if you are going to the hospital or clinic for any appointments. Breakfast was good and the room very comfortable
Stayed 1 night in Aug 2025

6/10 Okay

Robinson Rafael

Liked: Staff & service
Disliked: Amenities
⸻ I stayed for two nights and unfortunately the experience was not good. The beds were dirty, with stains that looked like urine. I took several photos and asked for the sheets to be changed, but the ones I was given were also stained. Honestly, I think they should be discarded, as this is a matter of hygiene and health. The mattress was also in a very unpleasant condition. also i have picture
Stayed 2 nights in Aug 2025

10/10 Excellent

Adriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Delvis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

2/10 Terrible

Elvis Manuel, Bronxn

Disliked: Amenities
Stayed 1 night in Aug 2025

8/10 Good

Sully

Liked: Cleanliness, staff & service
I enjoyed their breakfast the best
Stayed 1 night in Aug 2025

10/10 Excellent

Kahtie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had easy internet access and was cleaned. Also provided support with taxis to airport
Stayed 1 night in Aug 2025

10/10 Excellent

luis, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 1 night in Aug 2025

8/10 Good

HERNANDO

Business traveller
Liked: Staff & service
Location near to shopping malls and restaurants
Stayed 1 night in Aug 2025

8/10 Good

JUAN, Yonkers

The check in process is fast! Just know that this hotel is located in the middle of the city and it feels more like a motel. Parking is very limited. Only 2 spots in front of the property. If those are taken, then u have to do street parking. The room was clean, however I did found female hair everywhere. Some people might not like that. Wifi is decent, it just goes in and out for some reason. Overall, a hotel for a quick stay! Nothing fancy
Stayed 1 night in Jul 2025

10/10 Excellent

Reyita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the impression I got when I entered the property. Very intimate and elegante. The only thing I didn't like was the parking.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jovana, Natick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were great. The streets are busy so if you from the city you’ll love it. The breakfast was also nice.
Stayed 3 nights in Jul 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck
Stayed 1 night in Jul 2025

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to spend the night at an affordable cost. The reason I did not give a five star because bed sheets and towels looked old.
Stayed 1 night in Jul 2025

8/10 Good

Carlos, Debary

Stayed 1 night in Jul 2025

10/10 Excellent

Raysa, Lake Dallas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excelente para actividades laborales y estancias cortas en Santiago
Stayed 2 nights in Jul 2025

6/10 Okay

Emma

Stayed 2 nights in Jun 2025

10/10 Excellent

Leovigildo, Doral

Travelled with family
Liked: Cleanliness, property conditions & facilities
The checkin and checkout process was really quick and effortless. The room was clean and practical. The morning breakfast was in the rooftop and it was really good for this budget hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Selina, Miami

Stayed 1 night in Jun 2025

10/10 Excellent

Belkys

Stayed 3 nights in Jun 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente, el staff súper amable, las chicas del área de desayuno también. Me encanto definitivamente volveré.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lessell

Stayed 1 night in Jun 2025