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Agustina Suite

3.5 star property

Photo gallery for Agustina Suite

Property grounds
Lobby
Property grounds
Interior
Family Suite | In-room dining

Reviews

7.4 out of 10
Good

Entire apartment

Sleeps 220 sq m

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
  • Business services

Explore the area

View map
Huerfanos,1400, Santiago, Santiago, 83000000
  • Place, Palacio de la Moneda
    ‪6 min walk‬
  • Place, Plaza de Armas
    ‪6 min walk‬
  • Place, Santiago Town Square
    ‪8 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

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About the area

Santiago

This apartment places you in the centre of Santiago, within just a 15-minute stroll of popular places like Plaza de Armas and Palacio de la Moneda. .Apartment features free WiFi, a sofa bed and a sitting area. Nice touches to enhance your stay include a rainfall showerhead and a pillowtop bed. An LCD TV, a safe and a phone are also available. .This smoke-free apartment building offers an outdoor pool, a rooftop terrace and a garden. Plus you'll find tour/ticket assistance, a front desk safe and a lift. There's also free self parking, along with the convenience of an area shuttle.
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What's nearby

  • Palacio de la Moneda - 6 min walk - 0.5 km
  • Plaza de Armas - 6 min walk - 0.6 km
  • Santiago Town Square - 8 min walk - 0.7 km
  • University of Chile - 12 min walk - 1.0 km
  • Mercado Central - 12 min walk - 1.0 km

Getting around

  • La Moneda Station - 8 min walk
  • Parque Almagro Station - 20 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 15 min drive

Restaurants

  • ‪Dominó Teatinos - ‬2 min walk
  • ‪Aromas Café - ‬1 min walk
  • ‪Avvocato Cafe - ‬1 min walk
  • ‪Perfil Coffee - ‬1 min walk
  • ‪Sabores del Perú - ‬2 min walk

About this property

Agustina Suite

As a guest of Agustina Suite, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Event space at this apartment measures 753 square feet (70 square metres) and includes conference space. An area shuttle within 50 km and a shopping centre shuttle are available for a fee. Agustina Suite also features a garden, a front desk safe, and a lift. Self parking is free.

This 3.5-star Santiago apartment is smoke free.

  • 1 building
  • 30 levels
  • 753 sq ft of conference space
  • 70 sq. m of conference space
  • Built in 2009
  • Terrace on the roof
  • Conference space
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • No smoking on site
Guest accommodation at this apartment is accessible via exterior corridors and offers a safe and blackout curtains. This accommodation has separate sitting areas and is furnished with single sofa beds. Beds feature pillowtop mattresses. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested.

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Property amenities

Ski

  • Ski equipment rentals nearby
  • Ski shuttle nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Area shuttle (surcharge) up to 50 km
  • Shopping centre shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)

Bedrooms

  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LCD TV

Outdoor areas

  • Garden
  • Rooftop terrace

Work spaces

  • 753 square feet of conference space
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Limited-hour front desk
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • In the city centre
  • Near a metro station

Things to do

  • Bicycle rentals nearby
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 floors
  • Access via exterior corridors
  • Art Deco architecture
  • Built in 2009
  • Garden

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Saturday (8 AM - 11 PM)
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.

Smoking

Smoking is not permitted

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30000 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Discover.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Agustina Suite
Agustina Suite Apartment
Agustina Suite Apartment Santiago
Agustina Suite Santiago
Agustina Suite Santiago
Agustina Suite Apartment
Agustina Suite Apartment Santiago

Frequently asked questions

What is the cancellation policy at Agustina Suite?

Agustina Suite offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Agustina Suite?

Yep, Agustina Suite has a free self car park.

Does Agustina Suite have a pool?

Agustina Suite has an outdoor pool.

Is there a free airport shuttle available at Agustina Suite?

No, Agustina Suite does not offer an airport shuttle service.

What time are check-in & check-out at Agustina Suite?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Agustina Suite?

No, only service animals are allowed.

Agustina Suite Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 198 reviews
Rating 8 - Good. 75 out of 198 reviews
Rating 6 - Okay. 44 out of 198 reviews
Rating 4 - Poor. 18 out of 198 reviews
Rating 2 - Terrible. 14 out of 198 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Cristefânea

Disliked: Cleanliness, property conditions & facilities

Bom custo benefício, com baratas.

Quarto com baratas; Banheiro com mofo no chão; É possível ouvir as baladas do Quarto, principalmente aos fins de semana; A localização é bom: 3 min da Augustinas, Estado e Ahumada, 5 min do Palácio de la Moneda, 7min da Plaza de Armas, 6min até a estação de metro, 20min de metro até o Costanera Center, 30 min até o aeroporto. Boa arrumação diária, porém só trocam as toalhas que deixam a desejar. Edredom extra com muito mofo. Tem ar condicionado e aquecedor. Não contém academia como o anunciado.
Stayed 5 nights in Oct 2018
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Good Location Bad customer service.

As we went into the building the security guard stopped us and asked us where we were going— we explained we were checking in and he directed us to the room in the building where the “front desk” is. We knocked on that door for close to 20 minutes; we knocked from 9 am to 9:20 before we gave up and came down the elevator to the main building (A -> B). The security guard let us know he had no key for us and if there was no one there there’s nothing he could do. I called Expedia because this seemed like a ghost hotel, I asked for a refund so that we could go to a hotel, but they said no refund could be issued because it was non refundable— which I would understand if there was a hotel to check in, but we didn’t have a hotel. All of this took more than an hour and I’m calling from my US cell to Expedia costing me long distance charges. After an hour of waiting and being on the line the lady from Expedia finally gets a hold of the “front desk” agent; he refuses to refund my money and says he’s been there the whole time (which he hasn’t). We go up to building B and up the elevator, he opens the door. The receptionist was rude as soon as he opened the door, no apologies, just said he had been here the whole time (which he hadn’t). He is grumpy and rude the whole time he’s checking me in. Asking me for my passport and then going on a rant about me. In short, Would not recommend. We checked out at 9:30 and he was not there for that, I had to slide the key under the door.
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar

Lugar céntrico, especial para viajes en familia, tiene todo para una buena estadía.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Thiago

Liked: Property conditions & facilities

Localização perfeita

A localização do apart é perfeita. Fica a 3 minutos a pé do Metro Santa Ana e fizemos todos os pontos turísticos do centro de Santiago a pé. A Casa de La Moneda, por exemplo, fica a duas quadras. Outro ponto positivo é ter um mercado praticamente na frente do Hotel, chamado Santa Isabel.
Stayed 4 nights in Dec 2017
Verified

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome location on Santiago

The room was clean and nice, except for the heater/cooler that was weak for the room size. The room service was nice and fast and the location is awesome!
Stayed 4 nights in Nov 2017
Verified

6/10 Okay

JLH

Disliked: Staff & service

Safe neighborhood hotel but..

You get what you pay for. You get a letter at the Front Desk with keys and instructions to pass by an office to leave credit card info. Which if you do, even after paying in full with all included you may be sucked into paying more. The area is very safe and so is the building. These apts eems to be subleased apt use to rent via Expedia. As the entire complex has permanent residents. Many places to eat and shop or be entertained. Transportation is convenient. For the money is worth it.
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

Matías

Liked: Staff & service, room comfort
Disliked: Cleanliness

Bueno, pero falta limpieza.

Excelente ubicación. WIFI funciona bien. El servicio de limpieza diaria es limitado y el estado de higiene del lugar no es bueno. El departamento está bueno pero con poco esmero en la limpieza.
Stayed 3 nights in Jul 2017
Verified

4/10 Poor

Rich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intransigent hotel policies.

Reserved room months in advance, prepaid with credit card. Itinerary changed. Hotel refused a refund! Never going there again.
Verified

4/10 Poor

Aivars

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepcionante

Muy decepcionados del lugar. La limpieza deja mucho que desear lo mismo el estado de deterioro del mismo.
Verified

10/10 Excellent

NATHALY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. Viajé por temas de trabajo y realmente descansé. Muy cómoda la habitación y la cama
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ubicación inmejorable pero el hotel horrible

La habitación deja mucho que desear, lo único bueno de este hotel es su ubicación que es inmejorable! Decia que tenia aire acondicionado y NO es verdad! Había un ventilador chico eso no es aire acondicionado!! Te morias de calor en la habitación! El baño es horrible, la limpieza es medio pelo, habian cucarachas y en la cama habian pulgas! Nos dejaron todo el dia del Domingo sin papel higienico, tuvimos que salir a comprar de apuro, el sabado ya quedaba poco y no fueron capaces de reponer. No volveria a este lugar! Una pena por su excelente ubicación.
Verified

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service

Worst service ever even for the price

First, the best I can say is it has a centric location and was cheap. However it wouldn't bother me to pay a little more for better room cleaning. The cleaning service lady was totally careless, I had to insist couple times with management to have the carpet get vacuum cleaned and change pillows covers. Some times didn't change towels or removed the trash, I tipped her trying to motivate an improvement, she didn't earned it but it didn't work. Doesn't looks like management cares as we were not the only ones complaining and now I see that other reviewers concur. Very bad to show Chilenian spirit.
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Good location. Eduardo and Ivan were so lovely and helpful. Would stay again in a heartbeat!
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo Agustina Suítes

Fiquei com receios ao reservar devido aos comentários, mas, ao chegar foi totalmente ao contrário, meu voo foi de madrugada, cheguei, o cartão estava já disponível na portaria, uma cama confortável, mini cozinha faltou alguns copos e pratos, mas nada que ''fosse morrer por isso'', o banheiro limpo, confortável. Ao contrário dos comentários, o serviço de limpeza passou todos os dias, até dispensei um dia porque não havia necessidade. Nos dias que não consegui arrumar a cama, eles arrumaram. O Wi-Fi é muito bom, sinal no quarto inteiro. TV ótima, a piscina também incrível com uma ótima vista. Perto de mercado, cafeteria e estação de metro.
Verified

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel cómodo

La habitación cuenta con todas las amenidades que anuncia, pero no funciona el wifi y el personal a cargo no fue muy responsivo para resolverlo.
Verified

8/10 Good

Russell H

Liked: Cleanliness, room comfort
Wifi malísimo, no pudimos conectarnos jamás y por más que lo reportamos nadie lo reparó. Muchas vece intentamos localizar al personal y nunca contestaban el teléfono que nos proporcionaron. Tuve que cancelar una última noche por cambio de vuelos y espero mi reembolso aún
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service

só falta um pouco de capricho

Flat com cozinha contendo frigobar, microondas, fogão e torradeira. Cama limpa e confortável, porém, pecam na limpeza do quarto. Vidros sujos, toalhas velhas e trocadas apenas a cada dois dias. Tivemos dificuldades em encontrar pessoas na recepção pois nunca tinha ninguém lá. Está localizado na região central de Santiago e vários pontos turísticos podem ser acessados a pé. A estação de metrô mais próxima fica a cerca de 600 metros.
Verified

6/10 Okay

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Simples mas Atendeu o que procurava

Hotel próximo o estação de metrô, supermercados, e silencioso.
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel limpio, comodo y lindo

Estuvo buenisimo... un lugar muy amplio, lindo y comodo. De todas maneras volveria a estar ahi.
Verified

8/10 Good

rosemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

Meu wi fi não funcionou com a senha do quarto isso foi ruim
Verified

2/10 Terrible

carlos alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

não vão para o hotel agustina suite

Estive hospedado no agustina suites a dois anos atras e gostei muito do apartamento em que fiquei.porem ja havia reclamado da recpção. agora voltei no agustina e minha decepção foi maior ainda. quarto sujo não tinha sabonete shampoo e nem papel higienico . tive que comprar tudo. mas isto não seria nada se não fosse a falta de respeito e de educação do sr ivan e sr eduardo , esles são tremendamente mau educados e sem respeito nenhum pelos os hopedes. fomos mal tratados da outra vez . mas como tinha gostado da localização e na epoca do apartamento resolvi voltar . minha opinião ? enquanto não tirarem aqueles senhores bem senhores de la. não vão pois vcs serão desrespeitados e mau tratados como eu e meus amigos fomos
Verified

2/10 Terrible

EDSON P DE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto sujo, toalhas velhas e encardidas.
Verified

8/10 Good

Edgar

Liked: Staff & service, room comfort
Disliked: Cleanliness

great location! big space!

carpet looked dirty and found some hair on the bed sheets...the apartment had two separate full bathroom with shower and two bedrooms, a living room with dining room and ful kitchen with all amenities needed...very safe area just three blocks away from Chilean presidential palace La Moneda...
Verified

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar era céntrico, pero lamentablemente falto limpieza. El baño con pelos, la loza estaba manchada y al tacto era grasitud. Bastante sucia.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Um hotel com boa localização mas com limpeza ruim.

O hotel tem excelente localização. Tem fácil acesso a vários pontos de metrô e fica numa região central onde se vê várias cafeterias, padarias, restaurantes. É próximo de vários pontos turísticos e tem um bom preço. No entanto, deixa muito a desejar em termos de limpeza (paredes sujas, vidros muito sujos, lixos antigos e enferrujados, etc). Além disso, nossa internet demorou alguns dias para funcionar. Me arrependi de não ter solicitado a mudança para outro quarto mais limpo.

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