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Mercure Santiago Centro

3.5 star property
Hotel with an outdoor pool, steps from National Archive

Photo gallery for Mercure Santiago Centro

Terrace/patio
Classic Room, 2 Single Beds
Junior Suite, 1 Queen Bed
Front of property – evening/night
Junior Suite, 1 Queen Bed

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$174
28 Jan - 29 Jan

Explore the area

View map
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000
  • Place, Santa Lucia Hill
    ‪2 min walk‬
  • Place, Lastarria District
    ‪6 min walk‬
  • Place, Palacio de la Moneda
    ‪11 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(41 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Tempur-Pedic bed
Blackout curtains
Free extra futon mattress
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed
  • City view

View all photos for Classic Room, 2 Single Beds

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 2 Single Beds

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Tempur-Pedic bed
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds
  • City view

View all photos for Superior Room, 2 Double Beds

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 2 Double Beds

7.6 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Tempur-Pedic bed
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Tempur-Pedic bed
Blackout curtains
Free extra futon mattress
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed
  • City view

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Free extra futon mattress
Tempur-Pedic bed
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

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About the area

Santiago

Mercure Santiago Centro puts you in the heart of Santiago, within steps of National Archive and San Francisco Church. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Amaranto, serves international cuisine and is open for breakfast, lunch and dinner. Nimbus is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym and free pool cabanas. 8019 square feet (745 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a short walk of this 3.5-property class Downtown Santiago hotel include Pontifical Catholic University of Chile and Santa Lucia Hill.

What's nearby

  • Santa Lucia Hill - 2 min walk - 0.2 km
  • Pontifical Catholic University of Chile - 3 min walk - 0.3 km
  • Municipal Theatre of Santiago - 4 min walk - 0.4 km
  • Lastarria District - 6 min walk - 0.6 km
  • Palacio de la Moneda - 11 min walk - 0.9 km

Getting around

  • Santa Lucia Station - 2 min walk
  • Parque Almagro Station - 17 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 21 min drive

Restaurants

  • ‪Dominó Santa Rosa - ‬1 min walk
  • ‪Da Dino - ‬2 min walk
  • ‪Café San Isidro - ‬3 min walk
  • ‪Dunkin' - ‬1 min walk
  • ‪La Esquina - ‬4 min walk

About this property

Mercure Santiago Centro

Hotel with an outdoor pool, steps from National Archive
Mercure Santiago Centro offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 8019 square feet (745 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Santiago Centro. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Santiago hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 17 levels
  • Conference rooms
  • 8019 sq ft of conference space
  • 745 sq. m of conference space
  • Built in 2007
  • Deli
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Santiago Centro offers 142 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down duvets. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (CLP 7,360 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CLP 12,376 for adults and CLP 12,376 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Cobre
  • Nimbus

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,019 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • No lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free extra futon
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CLP 45000 per pet, per day, plus a deposit of CLP 45000 per day
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 12376 for adults and from CLP 12376 for children
  • Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: CLP 7360.00 per day
  • Pet deposit: CLP 45000 per day
  • Pet fee: CLP 45000 per pet, per day
  • Late check-out fee: CLP 49000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open in October and close in April.
  • Pool access available from 10:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Frequently asked questions

What is the cancellation policy at Mercure Santiago Centro?

Mercure Santiago Centro offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Santiago Centro?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Mercure Santiago Centro on 28 Jan 2026 start from NZ$174.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Santiago Centro?

Yep, Mercure Santiago Centro has a covered self car park for CLP 7360.00 per day. A self car park is also available, for a fee.

Does Mercure Santiago Centro have a pool?

Mercure Santiago Centro has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and with a coldie from the bar. The pool is open 10:00 AM to 8:00 PM (Seasonal outdoor pool open from October to April).

What makes Mercure Santiago Centro a romantic place to stay?

Poolside dining and a lounge bar, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Mercure Santiago Centro.

Is Mercure Santiago Centro family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an outdoor pool, it's no surprise that Mercure Santiago Centro is a hit with families.

Does Mercure Santiago Centro serve breakfast?

Yeah, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Santiago Centro?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Santiago Centro?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Santiago Centro?

Check-in begins at 3:00 PM. Check-out time is noon.

Mercure Santiago Centro Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 437 out of 1002 reviews
Rating 8 - Good. 380 out of 1002 reviews
Rating 6 - Okay. 111 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Most city landmarks at walking distance. Friendly staff.
Stayed 2 nights in Oct 2025

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.
Stayed 4 nights in Oct 2025

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good bar, air conditioning worked. No complaints at all!
Stayed 3 nights in Oct 2025

8/10 Good

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is ok with friendly staff but wouldn’t stay in the city centre again.
Stayed 1 night in Sep 2025

6/10 Okay

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good with friendly staff but while the location is central with good access to transport, the area is dirty and full of homeless people.
Stayed 4 nights in Sep 2025

8/10 Good

Gyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

Ross

Travelled with family
Great staff,Restaurant was great,ate there every night.Area not so good after dark
Stayed 3 nights in Aug 2025

8/10 Good

DIMITRIOS, Agrinio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money
Stayed 3 nights in Aug 2025

4/10 Poor

AMANDA LUNA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue imposible dormir por el ruido de una construcción y taladro. El staff era grosero, principalmente en el restaurante.
Stayed 3 nights in Jul 2025

10/10 Excellent

JULIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 4 nights in Jun 2025

10/10 Excellent

Lorena, Bronx

Stayed 1 night in May 2025

6/10 Okay

Marc

Stayed 4 nights in Apr 2025

8/10 Good

Wai Moon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2025

6/10 Okay

Sarah

Stayed 3 nights in Mar 2025

4/10 Poor

Vikas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was pathetic
Stayed 3 nights in Mar 2025

4/10 Poor

Leonard, Perth

Travelled with group
Disliked: Amenities
Location to city centre
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location as many of the sites were in walking distance. I never needed to take the subway. The staff was very nice and food in the restaurant was excellent.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Edward

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the rooms were very nice. only two elevators and only one worked when i arrived. I was promised an early checkin but when I arrived at 9am to early checkin I was told they were overbooked and couldn't accommodate me. i was exhausted from an overnight flight and wanted to rest. this was not how i wanted to start my few days off
Stayed 3 nights in Feb 2025

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.
Stayed 4 nights in Feb 2025

8/10 Good

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities
The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready
Stayed 3 nights in Feb 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and hotel was kept very well. Was handy to many different services
Stayed 2 nights in Feb 2025

8/10 Good

Sharon

Stayed 4 nights in Jan 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025