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Murano Suites

Property class: 3

Photo gallery for Murano Suites

Outdoor pool
Lobby sitting area
Single Room | Living area
Standard Apartment (Twin) | Private kitchenette
1 bedroom, pillow-top beds, in-room safe, blackout curtains

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Gym
  • Outdoor space

Explore the area

View map
Los Militares 4717, Santiago, Region Metropolitana, 7550000
  • Place, Apoquindo
    ‪2 min walk‬
  • Place, Parque Araucano
    ‪10 min walk‬
  • Place, Parque Arauco Mall
    ‪13 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪28 min drive‬

Room options

View all photos for Standard Apartment (Double)

Standard Apartment (Double)

Standard Apartment (Double)

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Apartment (Twin)

Standard Apartment (Twin)

Standard Apartment (Twin)

  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Single Room

Single Room

  • 45 sq m
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Santiago

At Murano Suites you'll be within just a 5-minute stroll of Apoquindo and within 15 minutes of Parque Araucano. .You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a furnished balcony and a sofa bed. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a dishwasher. A pillowtop bed, free local calls and a safe are also available. Limited housekeeping is available. .Enjoy the outdoor swimming pool, gym and sauna. Additionally, you'll find free Wi-Fi in public areas, a terrace and a lift. There's also the convenience of free self parking.
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What's nearby

  • Apoquindo - 2 min walk - 0.2 km
  • Parque Araucano - 10 min walk - 0.9 km
  • Parque Arauco Mall - 13 min walk - 1.1 km
  • KidZania Santiago - 16 min walk - 1.4 km
  • Los Leones Golf Club - 18 min walk - 1.5 km

Getting around

  • Military Academy Station - 8 min walk
  • Parque Almagro Station - 12 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 28 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • Panadería Lo Saldes
  • ‪Bar La Virgen - ‬4 min walk
  • ‪Estación 59 - ‬6 min walk
  • ‪Sergio's - ‬6 min walk

About this property

Murano Suites

Murano Suites offers its guests an outdoor pool, a sauna, and a fitness centre. WiFi and wired Internet are free in public spaces. Murano Suites also features a terrace and a lift. Limited free parking is available on a first-come, first-served basis.

This 3-star Santiago apartment is smoke free.

  • 1 building
  • 1 floor
  • 3 guestrooms or units
  • Front desk (limited hours)
  • Terrace
  • Lift
  • No smoking on site
Murano Suites offers 3 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. This accommodation is furnished with twin sofa beds. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a combined bath/shower unit.

This Santiago apartment provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a limited basis.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Twin sofa bed

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Laundry service

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free local calls
  • Iron/ironing board
  • Limited housekeeping
  • Limited-hour front desk
  • Phone
  • Safe

Location highlights

  • In a shopping district
  • Near a metro station

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 1 floor
  • 3 units

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 AM
Early check-in subject to availability
Early check-in fee: CLP 25.000
Minimum check-in age - 25

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CLP 25.000

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The staff of the property may not be on site, so guests who need assistance should contact the property prior to arrival.

Renovations and closures

The property is closed in February.

Access methods

Front desk (limited hours), key retrieval, private entrance

Pets

  • Pets and service animals are not allowed at Murano Suites

Children and extra beds

  • Children younger than 25 are not allowed at this adults-only property. All guests 25 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: CLP 25.000 (subject to availability)
  • Late check-out fee: CLP 25.000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 25 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Murano Suites.

Property is also known as

Murano Suites
Murano Suites Santiago
Murano Suites Apartment Santiago
Murano Suites Santiago
Murano Suites Apartment
Murano Suites Apartment Santiago

Frequently asked questions

What is the cancellation policy at Murano Suites?

Murano Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Murano Suites?

Yep, Murano Suites has a free self car park. Onsite parking is limited.

Does Murano Suites have a pool?

Murano Suites has an outdoor pool.

Is Murano Suites family-friendly?

No, Murano Suites is an adults-only property.

Is there a free airport shuttle available at Murano Suites?

No, Murano Suites does not offer an airport shuttle service.

What time are check-in & check-out at Murano Suites?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Murano Suites?

No, pets and service animals are not allowed.

Is there a golf course on site at Murano Suites?

There isn't one on site, but Los Leones Golf Club is a short 17-minute walk away.

Murano Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 27 reviews
Rating 8 - Good. 10 out of 27 reviews
Rating 6 - Okay. 8 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

8.0/10

Cleanliness

6.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização, sem internet

Apart bem localizado, boa mobília mas internet não funciona! E não há quem possa ajudar!
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

Charly

Disliked: Staff & service

I paid more money

They charge me taxes, that do not correspond , I pay an 25% over price . That is not described o the reserve
Stayed 3 nights in May 2017
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Alojamiento normal

Alojamiento normal, con detalles que se deben mejorar como por ejemplo, la puerta del bano, no se puede cerrar
Verified review

10/10 Excellent

Helcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpo e de ótima localização.

Ótimo atendimento.
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service

Average, do not expect customer service

Over the phone service extremely poor. This is not a hotel, but a rent-apartment. Thus, there is no service at the reception whatsoever, not even to guide you.
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

Ok pour 2 nuiits

A besoin d etre rafraichis
Verified review

8/10 Good

roxana elizabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort

Departamento cómodo

Habitación comoda pero me toco mantener las ventanas siempre habiertas ya q el departamento estaba con mucho olor a cigarrillo .
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente ubicación

Excelente ubicación, departamento cuenta con todo lo necesario para la estadía por días
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acogedor

Muy bien fue un viaje para realizar examenes
Verified review

8/10 Good

Not Provided

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great experience

It is not a hotel, but rather a furnished apartment, so there is no "front desk service". There is always someone in the entrance of the apartment building, but they only speak Spanish (no English) which wasn't a problem since you only have to pick up your keys from them. The owner was very nice. I realized that I did not bring the correct outlet adapter so none of my chargers worked. I emailed her about it, and she immediately emailed me back telling me where to get one within walking distance. The apartment is cleaned weekdays, and the place always seemed very clean. I only have 2 complaints: the shower was very unpredictable (I would randomly just get a few seconds of really hot or really cold water) and you can hear a ton of stuff from the other apartments. Both issues were very manageable. Tip- I noticed the shower was only weird in the evening, not the morning (6 am). And if you're a very light sleeper, I would recommend earplugs. Also, Parque Arauco is a must-see. There is a very pretty garden, a shopping mall, and some awesome restaurants. Overall, I very good experience, especially for the price.
Verified review

6/10 Okay

SAULE SOFIA

Liked: Staff & service, room comfort
Disliked: Cleanliness

Sin grandes pretenciones, un sitio muy amable.

Es una localización perfecta.... El apartamento se ubica en una zona residencial buena, cerca del metro, cerca de pequeños negocios que te ayudan en el dia a dia. También cerca del Parque Arauco y no lejos del Alto de las Condes y Mall de la Dehesa. Sin grandes pretenciones, un sitio muy amable para alojarse.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente apart

Es un lindo apart hotel, de mucha calidad en su cocina y el departamento en general. Camas cómodas, buen tv, wifi en la habitación, el baño limpio y con amenities, lo único es que habia acordado pagar al llegar, y cuando llegamos, ya habian hecho la transacción con la tarjeta de reserva. Excelente vista de Santiago. Super recomendable!
Verified review

8/10 Good

Project Manager

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartment in Santiago

I very much like staying in an Apartment over a Hotel for trips over two weeks. nomaids on the weekends is nice. But beware no laundry of meal service in available in the building.
Verified review

10/10 Excellent

HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Acomodación

Excelente Ubicación, y Acomodación. Si se tiene vehículo hay que llamar antes de hacer el check in para solicitar los controles del parqueadero.
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be aware. This is not a hotel but rather an apartment building where the room you are staying in is actually a small furnished apartment. Can't beat the price, just don't expect the ease and resources of a hotel. If you don't speak Spanish, no one is there to help figure out anything. The room is nice, has a full kitchen.
Verified review

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

便利なコンドミニアム

安全な地域にあり，地下鉄の駅そばで便利なコンドミニアムです。日曜日も営業しているスーパーが駅の対角にあることもあり，非常に便利です。また，１階には有料ですが共同の洗濯機・乾燥機（日曜日は利用不可）が３台づつあり，たまに取り合いにもなりますが，助かります。ただ，キッチンのコンロは自動では火がつかないので，ライターまたはマッチが必要です。 ただアパートの数室をコンドミニアムとして貸し出しているため，何かあった場合には，アパートのフロントとは，ホテルのフロントではないため，直接運営会社に連絡する必要があります。
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

conveniente ubicación a tres cuadras del metro

Tuve problemas con la entrada al apartaestudio (realmente no es un hotel, sino un edificio residencial donde hay algunos apartamentos amoblados para rentar), pero fue mi culpa por haber llegado antes de las 3 pm. Sin embargo, me solucionaron mi problema en menos de una hora y pude entrar antes del mediodía. El apartamento es cómodo y amplio para una persona o una pareja. El baño está muy bien y la cama está bien. El que me tocó (15-04) tenía una terraza amplia. Está equipado con cocina (aunque tal vez faltan algunos elementos como un limpión); tiene microondas y una nevera amplia. El internet tiene una velocidad apropiada y el TV tiene los canales usuales. El personal del edificio es servicial y amable. El gimnasio es básico.
Verified review

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente ubicación

Muy bien ubicado cerca a centros comerciales, paradero de bus y metro
Verified review

6/10 Okay

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

NO ES UN HOTEL ES UNA HABITACION EN UN EDIFICIO

La informacion en la web no es correcta, NO TIENEN DESAYUNO CONTINENTAL como se anuncia, unas galletitas, unos sacos de cafe y un jugo son una gentileza, no un desayuno continental. Por lo demas la habitacion estaba bien, es agradable y limpia, pero el servicio no es de un Hotel, de hecho no hay una recepcion, solo la portera del edificio, nadie que te despierte y cosas por el estilo, ni siquiera hay un cartel en la calle que lo identifique, no es otra cosa que un lindo apartamento que rentan amueblado con servcio de mucama. Para no tener servicios ni desayuno resulta algo caro.
Verified review

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

MUY MALO. Me siento engañada.

Me siento engañada. Nunca mas volveria a ese hotel he estado en muchos hoteles en Argentina, Brasil, Estados Unidos y Espana y nunca me habia pasado esto. Mi reserva incluia desayuno continental tal desayuno nunca lo recibi me salieron con una cosa distinta. Una de las camas podia sentir los resortes en mi espalda y cuando me cambiaron la cama hacia tanto ruido que no podia dormir.
Verified review

8/10 Good

Ernesto

Liked: Property conditions & facilities
Disliked: Cleanliness

Murano Suítes

Hotel de boa localização, serviço de atendimento ao cliente muito bom. Sobre o conforto do quarto é regular uma vez que não tem ar condicionado e nem ventilador. Nos dois últimos dias não deixaram o café da manhã e nos demais dias o que deixaram como café da manhã foi apenas um suco com uma bolacha (isso não é bem um café da manhã). Quanto a limpeza do quarto e da cozinha, foi lamentável, principalmente nos últimos dois dias. Pia relativamente suja e pratos e copos sem enxugar. O quarto tem duas camas, a terceira cama é um sofá cama muito velho que se dorme muito mal devido as madeiras dos estrado. A garagem é boa e o atendimento da portaria excelente.
Verified review

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Something Different

THE GOOD: Very nice suite. There is daily maid service. The snack basket is free. The price was good. The subway/metro, with a small underground shopping mall, is quite close. Each unit has its own router and internet speeds are fast. THE BAD: (1)This is a vacation rental in an apartment building. The front desk is manned 24 hours, but all they do is hand you whatever is in your mailbox, including the keys and a welcome letter (in Spanish). Most of them do not speak any English, and even if they did, they do not know much about the unit you are renting. (2) We had a bilingual person ask at the front desk when checkout time was. We were told twice, there there is no specific time and that 4:30 would be fine, so we arranged for an airport shuttle pickup at that time. At 10:30am the maid came and someone who did not speak English told us over the phone that we needed to checkout at 12noon! I am guessing that Hotels.com charged my credit card when I checked out (handed the desk my key), because there was nothing else that was done at that time. (3) There is no breakfast, despite what Hotels.com says. There is a basket of cookies and crackers, which is apparently free -- though nowhere does it say this. After the first day we ate a couple of cookies and they were replaced, and, as far as I know, were were not charged for that.
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Convenient apart-hotel next to Escuela Militar

Murano Suites has big apartments, with separate bedroom and living room and a equipped open kitchen. They also have large balconies with nice views in the upper floors. Complimentary internet and parking was also very convenient. The problem was that there was virtually no service. The front desk has only a security guard after 6:00 PM. No concierge, no restaurant, no room service and even cleaning is available only until 6:00 PM on weekdays, 2:00 PM on Saturdays and absent on Sundays. Location is excellent, in a very nice area of Santiago, next to the poshest avenue in the city, a big mall and a subway station.
Verified review

10/10 Excellent

felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente servicio y atencion

me fue muy agradable la estadia en el hotel, lo recomiendo a aquellos que viajen a chile y quieran disfrutar de un buen hotel en un buen sector.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness

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