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NH Ciudad de Santiago

4.5 star property

Photo gallery for NH Ciudad de Santiago

Spa
Front of property
View from room
Exterior
Daily buffet breakfast for a fee

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$159
17 Apr - 18 Apr

Explore the area

View map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100
  • Place, Patio Bellavista
    ‪7 min walk‬
  • Place, Arturo Lopez Perez Foundation
    ‪10 min walk‬
  • Place, Medical Center Hospital Worker
    ‪13 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Suite

View from room

Suite

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Single Beds

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (2 Double Beds)

1 bedroom, premium bedding, minibar, in-room safe

Suite (2 Double Beds)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Santiago

A luxury stay in the heart of Santiago awaits you at NH Ciudad de Santiago. Within just a 10-minute stroll, you'll find Clinica Santa Maria and Plaza Baquedano. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .For a drink, you can stop by the hotel's own lounge bar. 5 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Providencia hotel include Costanera Center and Parque Arauco Mall.

What's nearby

  • Clinica Santa Maria - 4 min walk - 0.4 km
  • Patio Bellavista - 7 min walk - 0.7 km
  • Santiago Metropolitan Park - 8 min walk - 0.7 km
  • Arturo Lopez Perez Foundation - 10 min walk - 0.9 km
  • Medical Center Hospital Worker - 13 min walk - 1.2 km

Getting around

  • Parque Almagro Station - 4 min drive
  • Salvador Station - 4 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 23 min drive

Restaurants

  • ‪LeBoletó Café - ‬4 min walk
  • ‪Restaurant Olan - ‬2 min walk
  • ‪Café Real Madrid - ‬4 min walk
  • ‪Mundo Gourmet Providencia - ‬3 min walk
  • ‪Beppo - Clínica Avansalud - ‬4 min walk

About this property

NH Ciudad de Santiago

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 5 meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness centre, tour/ticket assistance, and concierge services are also featured at the luxury NH Ciudad de Santiago. An area shuttle within 100 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4.5-star Santiago hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 14 levels
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Ciudad de Santiago offers 122 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 15 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 15 to 36 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Stereo
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre

Accessibility

  • Lift

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Living room
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 to 36 per person
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self-parking fee: USD 15 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

Frequently asked questions

What is the cancellation policy at NH Ciudad de Santiago?

NH Ciudad de Santiago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Ciudad de Santiago?

As of 18 Mar 2026, prices found for a 1-night stay for 2 adults at NH Ciudad de Santiago on 17 Apr 2026 start from NZ$159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Ciudad de Santiago?

Yep, NH Ciudad de Santiago has a self car park for USD 15 per day. A self car park is also available, for a fee.

What makes NH Ciudad de Santiago a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at NH Ciudad de Santiago.

Is NH Ciudad de Santiago family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that NH Ciudad de Santiago is a hit with families.

Does NH Ciudad de Santiago serve breakfast?

Yep, buffet breakfast is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at NH Ciudad de Santiago?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Ciudad de Santiago?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at NH Ciudad de Santiago?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Ciudad de Santiago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 961 reviews
Rating 8 - Good. 347 out of 961 reviews
Rating 6 - Okay. 110 out of 961 reviews
Rating 4 - Poor. 39 out of 961 reviews
Rating 2 - Terrible. 35 out of 961 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

paras

Travelled with family
Liked: Property conditions & facilities
Great stay overall, excellent location, very central to lasstaria, bellavista and Italia. The room we got seemed a bit older and in need of renovation hence a 4 star rating
Stayed 2 nights in Dec 2025

10/10 Excellent

Muhammad Faisal

Stayed 2 nights in Dec 2025

10/10 Excellent

Miguel A

Travelled with group
Liked: Cleanliness, staff & service
The hotel is well located, providing convenient access to the surrounding area. The facilities were clean throughout the stay, and the service was consistently good. Overall, it was a pleasant and comfortable experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Great room!
Stayed 1 night in Nov 2025

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and clean. Could use a bit of updating. Staff was very accommodating. Breakfast bar was awesome!
Stayed 5 nights in Dec 2025

2/10 Terrible

natalie m

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The booking was not in their system had to wait long time almost at mid night to get into the room The bed was hard as wood and the pillows had no filling. Had the worst night ever
Stayed 1 night in Nov 2025

8/10 Good

Lorraine

Breakfast way too expensive jacuzzi needs reservstion
Stayed 3 nights in Nov 2025

6/10 Okay

Tatiana, Alameda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Door staff was rude, the AC was not working properly and the room was 27 degrees celsius at 11 PM, making it nearly impossible to fall asleep.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it. Clean. Great service.
Stayed 5 nights in Oct 2025

8/10 Good

FRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
Stayed 3 nights in Oct 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful and professional, we had an excellent stay. The area around the hotel is walking distance from multiple great options for drinking and eating. We highly recommend!
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 6 nights in Aug 2025

10/10 Excellent

Gina

Stayed 3 nights in Aug 2025

10/10 Excellent

Shinobu Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 3 nights in Aug 2025

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!
Stayed 3 nights in Jul 2025

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness

Decent hotel but lots of problems.

Jacuzzi was a selling point online, yet it was out of service without any plants to repair it. My kids were very disappointed.The toilets often backed up despite normal use (even though we didn't even put TP in the toilet). The transportation offered by the hotels contractor to the airport was at one price on the website but they charged a much higher price. From the perspective of a woman, the location was also in a bit of a less desirable area.
Stayed 8 nights in Jun 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean, and spacious. The breakfast was nice. The beds were comfortable. The shower head was weird and water sprayed outside tub. Would rather have just a walk in shower and one that does spray water all over. Only a 1/4 size glass shower wall.
Stayed 2 nights in Jun 2025

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
Stayed 2 nights in Mar 2025

6/10 Okay

Paolo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good. But wished they had a bell desk and other amenities.
Stayed 2 nights in Mar 2025

8/10 Good

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 5 nights in Mar 2025

8/10 Good

Roger

Travelled with family
Liked: Staff & service, property conditions & facilities
Need to improve bathroom hygiene and conditions
Stayed 6 nights in Mar 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

4/10 Poor

Jaffet

Travelled with family
Disliked: Staff & service
Hotel is okay but staff is very rude and quite frankly unkind and play favoritism
Stayed 7 nights in Feb 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

1st time in Santiago and from 1st check-in to final departure we were treated with excellent service and were made to feel very welcome. The gentleman who checked us in was very efficient and personable.
Stayed 1 night in Feb 2025