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Sheraton Santiago Hotel and Convention Center

4.0 star property

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Presidential Suite, 1 King Bed
Presidential Suite, 1 King Bed
Presidential Suite, 1 King Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is NZ$235
5 July - 6 July

Explore the area

View map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Place, Santiago Metropolitan Park
    ‪3 min walk‬
  • Place, Clínica Indisa
    ‪6 min walk‬
  • Place, Costanera Center
    ‪18 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

8.8 out of 10
Excellent
(64 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, City View

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living area

Club Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | View from room

Club Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

Club Suite, 1 King Bed, Terrace (Terrace) | Living room

Club Suite, 1 King Bed, Terrace (Terrace)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room

Presidential Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Santiago

You'll be connected to the convention centre at Sheraton Santiago Hotel and Convention Center, and within just a 10-minute stroll of Lo Contador and Clínica Indisa. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges and an outdoor swimming pool. .The coffee shop, El Jardin Coffee Shop, serves international cuisine and is open for lunch and dinner. Lobby Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, gym, sauna and kids' swimming pool. 7578 square feet (704 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Providencia hotel include Costanera Center and Plaza de Armas.

What's nearby

  • Santiago Metropolitan Park - 3 min walk - 0.3 km
  • Clínica Indisa - 6 min walk - 0.6 km
  • Sculpture Park - 7 min walk - 0.7 km
  • Municipal Market of Providencia - 12 min walk - 1.0 km
  • Costanera Center - 18 min walk - 1.6 km

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Meeting Cafe - ‬8 min walk
  • ‪El Cid Restaurant - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪San Cristobal Tower - ‬3 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center offers its guests a kids' pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • 7578 sq ft of conference space
  • 704 sq. m of conference space
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11:30 AM for a fee: CLP 22,900 for adults and CLP 11.45 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: CLP 91000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 22900 for adults and from CLP 11.45 for children
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 91000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

What is the cancellation policy at Sheraton Santiago Hotel and Convention Center?

Sheraton Santiago Hotel and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of 3 Jul 2026, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on 5 Jul 2026 start from NZ$235, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Santiago Hotel and Convention Center have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Sheraton Santiago Hotel and Convention Center?

Sheraton Santiago Hotel and Convention Center features an outdoor pool, an indoor pool and a steam room. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Sheraton Santiago Hotel and Convention Center a romantic place to stay?

Al fresco dining and a bar, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Santiago Hotel and Convention Center.

Is Sheraton Santiago Hotel and Convention Center family-friendly?

You bet! With amenities such as a children's pool and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Santiago Hotel and Convention Center is a hit with families.

Does Sheraton Santiago Hotel and Convention Center serve breakfast?

Yeah, buffet breakfast is offered daily between 6 AM and 11:30 AM.

Is there a free airport shuttle available at Sheraton Santiago Hotel and Convention Center?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sheraton Santiago Hotel and Convention Center?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Santiago Hotel and Convention Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Santiago Hotel and Convention Center?

Cats and dogs are welcome at Sheraton Santiago Hotel and Convention Center, with dog exercise areas on offer.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 730 reviews
Rating 8 - Good. 166 out of 730 reviews
Rating 6 - Okay. 89 out of 730 reviews
Rating 4 - Poor. 30 out of 730 reviews
Rating 2 - Terrible. 37 out of 730 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Calleen

Liked: Cleanliness, staff & service, amenities
Clean room, pleasant staff, safe area there.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Margaret Mary

Liked: Cleanliness, amenities
Clean room friendly staff.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Wonderful people. It did not disappoint.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service are excellent
Stayed 12 nights in Dec 2025
Verified

8/10 Good

jody

Liked: Cleanliness, staff & service, property conditions & facilities
Service was very slow in the bar area for dinner but other than that, lovely room, a lot of amenities, nice staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Petrea

Liked: Cleanliness, amenities, property conditions & facilities
We had a great visit and all the staff were accommodating and helpful!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and good restaurants.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel✔️
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
How nice the check in lady was
Stayed 1 night in Jan 2026
Verified

4/10 Poor

CRISTINA

Disliked: Staff & service, amenities
Do not eat at the hotel restaurant! Dry, horrible food, inedible!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Richard

Liked: Cleanliness
Great service at the Pool bar!
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ! Many food options and conveniently located near metro and mall.
Stayed 5 nights in Sep 2025
Verified

4/10 Poor

Dawn

Liked: Cleanliness, amenities
Disliked: Staff & service
Noisy and disinterested staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Clovis

Liked: Cleanliness, staff & service, amenities
top
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff very pleasant but room cleaning and supplies were sporadic. Front desk staff doesn't really go out of their way to help you. Pool is freezing. Santiago is beautiful and the hotel was in a nice location within walking distance to restaurants and bars.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Vladislav

Liked: Cleanliness, amenities, property conditions & facilities
Positive: Good, attentive staff. Nice pool area with plenty of different seating options. Excellent executive lunch option. Negative: breakfast was not tasty, lacked variety (same options over 4 night stay), cut fruit was not fresh.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public restroom closed to the lobby was dirty and smelly,one of the toilets won’t flush.I told someone at the desk but nothing was done.
Stayed 1 night in Mar 2026