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Hotel Refugio Neptuno's

3.0 star property
Beaux Arts hotel with free breakfast and outdoor pool

Photo gallery for Hotel Refugio Neptuno's

Reception
Exterior
Front of property
Exterior
Suite, 2 Bedrooms | Private kitchen

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
The current price is NZ$111
includes taxes & fees
24 May - 25 May

Explore the area

Map
Calle Duarte 17, Boca Chica, Santo Domingo, 15700
  • Boca Chica Beach
    ‪16 min walk‬
  • Nautical Club of Santo Domingo
    ‪4 min drive‬
  • Caucedo Port
    ‪8 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room One Bed

Standard Room One Bed

Standard Room One Bed

Highlights

Air conditioning
Connecting rooms available
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Sofa bed - double
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living room

Suite, 2 Bedrooms

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Flat-screen TV

Apartment, 1 Bedroom

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (1 Double Bed with Sofabed)

Flat-screen TV

Apartment, 1 Bedroom (1 Double Bed with Sofabed)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Ceiling fan
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Ceiling fan
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Beds

Standard Room Two Beds

Standard Room Two Beds

Highlights

Air conditioning
Connecting rooms available
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Sofa bed - double
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 6
  • 2 King Beds

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About the area

Boca Chica

At Hotel Refugio Neptuno's you'll be within a 20-minute stroll of Boca Chica Beach and La Matica Island. Highlights at this hotel include free cooked-to-order breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, concierge services and a library. Other amenities include laundry facilities, a terrace and a garden. Each morning free breakfast is served. There's also RV/bus/truck parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 3-property class Boca Chica hotel include Assembly Hall of Jehovah's Witnesses and Sambil Santo Domingo.

What's nearby

  • Boca Chica Beach - 16 min walk - 1.4 km
  • La Matica Island - 17 min walk - 1.4 km
  • Nautical Club of Santo Domingo - 4 min drive - 3.4 km
  • Caucedo Port - 8 min drive - 7.2 km
  • Dream Casino Be Live Hamaca - 15 min drive - 11.5 km

Getting around

  • Santo Domingo (SDQ-Las Americas Intl.) - 14 min drive

Restaurants

  • ‪Maximo Playa - ‬18 min walk
  • ‪Bocana Beach Restaurant - ‬16 min walk
  • ‪Boca Marina - ‬6 min walk
  • ‪Burger King - ‬17 min walk
  • ‪Venecia Pescado Frito - ‬17 min walk

About this property

Hotel Refugio Neptuno's

Beaux Arts hotel with free breakfast and outdoor pool
Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a library, and a terrace are also featured at the business-friendly Hotel Refugio Neptuno's. Self parking is free.

This 3-star Boca Chica hotel is smoke free.

  • 20 guestrooms or units
  • 4 levels
  • 2 buildings
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • No smoking on site
Hotel Refugio Neptuno's offers 20 air-conditioned accommodations with a hairdryer and a ceiling fan. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Full-sized fridge/freezers and minibars are provided. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards, cash and mobile payments. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8 AM to 10:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refugio Neptuno's
Hotel Refugio Neptuno's Boca Chica
Refugio Neptuno's
Refugio Neptuno's Boca Chica
Neptuno`s Refugio Hotel Boca Chica
NEPTUNO'S REFUGIO Dominican Republic/Boca Chica
Hotel Refugio Neptuno's Hotel
Hotel Refugio Neptuno's Boca Chica
Hotel Refugio Neptuno's Hotel Boca Chica

Frequently asked questions

What is the cancellation policy at Hotel Refugio Neptuno's?

Hotel Refugio Neptuno's offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Refugio Neptuno's?

As of 11 May 2025, prices found for a 1-night stay for 2 adults at Hotel Refugio Neptuno's on 24 May 2025 start from NZ$110.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Refugio Neptuno's?

Yep, Hotel Refugio Neptuno's has a free self car park.

Are there any beaches close to Hotel Refugio Neptuno's?

Yep, Hotel Refugio Neptuno's is a short 16-minute walk from Boca Chica Beach.

Does Hotel Refugio Neptuno's have a pool?

Hotel Refugio Neptuno's has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8 AM to 10:00 PM.

Does Hotel Refugio Neptuno's serve breakfast?

Yep, free cooked-to-order brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Refugio Neptuno's?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Refugio Neptuno's?

Check-in begins at 3 PM. Check-out time is 1 PM.

Hotel Refugio Neptuno's Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 126 out of 302 reviews
Rating 8 - Good. 85 out of 302 reviews
Rating 6 - Okay. 46 out of 302 reviews
Rating 4 - Poor. 17 out of 302 reviews
Rating 2 - Terrible. 28 out of 302 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Damon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

It is what it is!!!

This was my first time and last time staying at Neptuno's Refugio. It was so many issues, that it wasn't worth bringing it to the hotel's staff's attention, it wouldn't have made a difference. But a short version of issues were that they shut off the water from about midnight until 5:30am in the morning. Also, the moldy smell, very outdated furniture and appliances. The A/C leaked water on the bed and floor. It was puddles of it. I'm speaking of my unit, which was room 2A. I wouldn't be surprised if they demolish this hotel ASAP! It's nearly on it's last breath. The best thing was sitting out on the balcony and having a stiff drink and knowing I only had 2 days to tolerate my stay. The balcony is huge and with a decent Oceanview!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ramon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place will go again
Stayed 1 night in Jan 2025

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejoraría la comodidad de las camas y el funcionamiento del aire acondicionado, de resto,. todo excelente
Stayed 1 night in Jan 2025

10/10 Excellent

Jhonny

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need someone to help with luggage
Stayed 1 night in Dec 2024

4/10 Poor

Cindy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stay here in a pinch and make sure to lock your room door properly. I woke up with my room door wide open and money was missing from my purse. Be careful! I did not press the issue because I wasn’t sure entirely sure if I had left the door open. But with a night time guard I would expect my door to have been closed by the staff at some point throughout the night if it was my mistake.

6/10 Okay

Edwin

Travelled with partner
Liked: Amenities
First night I was given a bed that sunk, next day my back was misaligned and gave me problems for two days, I was given another room with a firm mattress. The hotel is clean and has steaming hot water, the two rooms I stayed in had a faint smell of cigarettes, the decore is out dated but clean. The breakfast is good and the area is pretty safe, I wouldn’t mind staying again but only if the mattress is firm. The staff are friendly. The WiFi works great in any area if the property. Air conditioners work great.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Mushrooms growing in the bathroom

Pros: - the staff are lovely and extremely helpful even though most don’t speak English - I felt safe in the room (albeit not in the area) - bed was clean - breakfast was great - check in/out was easy - good selection of restaurants in area Cons: - mushrooms and mould growing around the room (see photos) - my room backed onto someone’s house and there was loud conversation/construction meaning I couldn’t get a lie in - very loud atmosphere around the hotel making it difficult to sleep - not very close to beach unless you went into marina restaurants - no room cleaning so no top ups of things like toilet paper (was there for 5 days) - old and needs refurbishing - swimming pool surrounded by stagnant water and so mosquitos
Stayed 5 nights in Dec 2024

8/10 Good

Silene

Liked: Cleanliness, staff & service
I have been staying at this property for over 15 years now (have stayed there 5 times). The rooms are not as nice anymore due to age I guess, and upkeep, but the hotel grounds are still well taken care of and the front desk is new, very nice. The pool is very small. The three high end hotels across the street (St. Tropez and the others) are a big draw for the area. But Boca Chica overall is not doing well, and now that Hamaca is closed, there is very little going on. The Whala is now the most popular hotel in the are and I tell you, it is horrible. I like Neptunos and would stay here again because of the beach and it’s quiet, and I believe in loyalty, but it is a 3 star for an average traveler (maybe). There are mini bars with water and beer and some rooms have full kitchens. But for this place to be very good again the area has to change and that is not their fault, it’s politics.
Stayed 1 night in Dec 2024

6/10 Okay

Frank

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
I front desk young lady was very nice. I found late at night that thed two bed sheets were dity with long dark hairs and one sheet with grease spot.. ment that they did not clean the bed prior to my arrival. I could not tell them until the moring when they arrived at the front desk. after 9 pm is not one at the front desk except for a security guard outside that was very nice also. I shoul;d have that night refunded..by expedia. We could sleep ell due to that incident..???
Stayed 2 nights in Dec 2024

10/10 Excellent

Mirian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good very nice people and I hope and come back soon
Stayed 3 nights in Dec 2024

2/10 Terrible

Cliff

Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool in security in staff very nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the 1st hotel I stayed in a few years ago. Fond memories.
Stayed 1 night in Nov 2024

6/10 Okay

Barbara J

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Jariely, Bronx

Stayed 1 night in Aug 2024

6/10 Okay

rachel

Stayed 2 nights in Aug 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

candy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es cómodo, limpio y el personal es amable y servicial. La habitación estaba limpio y con un rico aroma desde que entra. El lobby estaba welcoming, es un buen sitio para dormir está cerca del monumento de Santiago y circus. El parqueo fue rápido y el desayuno es delicioso un 10 de 10. Lo recomiendo mucho.
Stayed 1 night in Aug 2024

10/10 Excellent

Franciyou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The paring is a big problem
Stayed 5 nights in Apr 2024

2/10 Terrible

Tanola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is really out dated. All the furnitures are old and dusty. The room smells really moldy. Area is really not up to date. Breakfast was not enjoyable. It was a poor area for breakfast dining.flies were all over the breakfast tables.
Stayed 1 night in Aug 2024

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok for the price. Breakfast was great!
Stayed 4 nights in Aug 2024

6/10 Okay

Ivania

Travelled with family
Old hotel needs updated
Stayed 1 night in Aug 2024

2/10 Terrible

Celia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water
Stayed 1 night in Jul 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024