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Hotel Family

Property class: 3

Photo gallery for Hotel Family

A buffet with various food options including pasta, rice, and vegetables.
A multi-level courtyard with balconies, potted plants, and outdoor seating areas.
A reception desk with a wooden panel design, a digital screen, and a sign with a warning symbol.
A modern building with a central atrium, multiple air conditioning units, and a staircase with black railings.
A corridor with a reflective floor, a black and white railing, and air conditioning units on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is NZ$73
includes taxes & fees
4 Sept - 5 Sept

Explore the area

View map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

A single bed with a wooden headboard, a bedside table with a lamp, and a green towel on a shelf.

Double Room

7.4 out of 10
Good
(10 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

A neatly folded white towel with embroidered text and a logo, placed on a bed in a hotel room.

Twin Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

A dormitory room with two single beds, a wardrobe, a mirror, and a window.

Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

A hotel room with two single beds, a wooden headboard, a bedside table with a lamp, and a small drawer.

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Twin Room

A hotel room with two beds, a desk, a chair, a TV, and an air conditioning unit.

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

São Paulo

Hotel Family places you in the heart of São Paulo, connected to a shopping centre and 1.8 km (1.1 mi) from Rua 25 de Marco. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a porter/bellboy. Other amenities include a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .With a stay at this 3-property class Bras hotel, you'll be 2.9 km (1.8 mi) from Sala São Paulo Concert Hall and 3 km (1.9 mi) from Municipal Theatre of São Paulo.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.2 km
  • Feirinha da Madrugada - 3 min walk - 0.3 km
  • Mega Polo Moda - 8 min walk - 0.7 km
  • Worldwide Church of God's Power - 19 min walk - 1.6 km
  • Rua 25 de Marco - 4 min drive - 1.5 km

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪Giraffas - ‬5 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • Caires
  • ‪Pizzaria Castelões - ‬13 min walk

About this property

Hotel Family

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

  • 223 guestrooms or units
  • 9 levels
  • 2 buildings
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Hotel Family offers 223 air-conditioned accommodations with minibars and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Free daily buffet breakfast
Travel Inn Express Hotels Brás
Pari
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.9 out of 5, Good, 1,001 reviews
The price is NZ$113
includes taxes & fees
2 Sept - 3 Sept
Travel Inn Express Hotels Brás

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

What is the cancellation policy at Hotel Family?

Hotel Family offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Family?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Family on 4 Sept 2026 start from NZ$73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Family serve breakfast?

Sure does, buffet brekkie is on offer weekdays from 6:00 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Family?

No, but there's an airport shuttle that runs from 3:00 AM - 6:30 PM on request for a fee.

Is there a bar or restaurant at Hotel Family?

Yep, you can grab a meal at Hotel Family's onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Hotel Family?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Family?

No, pets are not allowed.

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 776 reviews
Rating 8 - Good. 172 out of 776 reviews
Rating 6 - Okay. 152 out of 776 reviews
Rating 4 - Poor. 82 out of 776 reviews
Rating 2 - Terrible. 66 out of 776 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Muriel

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Luciana A

Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Cardinale Mendes

Liked: Staff & service
Disliked: Amenities
Quarto muito barulhento.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Joaquim

Disliked: Cleanliness, amenities, property conditions & facilities
Café da manhã: alimentos com aspecto de mal manipulado. Quarto com péssima conservação Roupa de cama odor de mofo. Lençóis velhos. Sem cobertores a disposição.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities
Banheiro muito apertado e instalação muito simples Café da manhã bom, ar condicionado funcionando bem
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Patrícia

Sim
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

cesar

Liked: Cleanliness, staff & service, amenities
Muito bem localizado pra quem está em compras no Brás , porém só isso !!! Se tiver fazendo qualquer outra coisa se não compras , definitivamente não compensa. Café fraco , quarto bem ruinzinho pelo valor .
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfeito
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

ETIENE

Liked: Staff & service, amenities
Disliked: Cleanliness
Café da manhã é bom, a equipe atenciosa. A acomodação é simples, ideal para compras no Brás, mas peça no quesito limpeza e manutenção a janela do quarto estava quebrada e não fechava ou abria totalmente, chuveiro pingando, colchão bem ruim, coberta e lençóis pequenos para cama de casal. Mas para o motivo da estadia nos serviu bem a localização e privilegiada. Então o custo benefício compensou.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Heryan

Liked: Cleanliness, staff & service
Boa localização
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rosana de F. Moreira

O cardapio e bem variado e gostoso
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Taiara

Liked: Cleanliness, staff & service, property conditions & facilities
O ar condicionado funciona tão bem q congelamos, quarto eram bem limpos , a comida era excelente!!!!! E os funcionários eram bem educados. Amo me hospedar lá!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Cláudio

O ar condicionado não gelava . E a porta do box apertada.e eu sou magro. No mais fica na média . Já os funcionários tanto da recepção limpeza e restaurante são educados e prestativos. Nota 10 pra toda equipe !!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sandro v

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opçao para hospedagem quem vem fazer compras no braz. Super recomendo.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Regina Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar bem localizado e confortável
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

cesar

Liked: Cleanliness, staff & service
O local é super bem localizado e só!!!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

RAIMUNDO

Disliked: Staff & service, property conditions & facilities
Banheiro muito antigo
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jocelini

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel fica bem localizado
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito ruim Desfalcado
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Edson

Liked: Staff & service
Havia lojas por perto
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Elves Vieira

Liked: Cleanliness, staff & service, amenities
No anúncio, está com café. Porém, havia, entregar de kits de café, no lugar do café, foi contratado. No último, não entregue, nem o kit de café. Solicito reembolso deste valor.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Wellen

Liked: Cleanliness
Disliked: Staff & service
Tudo ok
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Dorlene

Liked: Cleanliness, staff & service, amenities
Tudo certo. Bom
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

MARIA A N

Liked: Cleanliness, staff & service, amenities
O quarto estava impecável
Stayed 2 nights in Jan 2026