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Palacio Tangara, Oetker Hotels

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Palacio Tangara, Oetker Hotels

2 restaurants, breakfast served
2 restaurants, breakfast served
Premium bedding, minibar, in-room safe, desk
Indoor pool, outdoor pool, pool loungers
Suite Superior Terrace

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Free WiFi
  • Laundry
The current price is NZ$1,149
includes taxes & fees
18 Aug - 19 Aug

Explore the area

View map
Rua Deputado Laercio Corte 1501, Panamby, São Paulo, SP, 05706-290
  • Transamerica Expo Center
    ‪2 min drive‬
  • Morumbi Shopping Mall
    ‪3 min drive‬
  • Morumbi Stadium
    ‪7 min drive‬
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite (Prestige)

Suite (Prestige)

Suite (Prestige)

Highlights

Balcony
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Deluxe

Premium bedding, minibar, in-room safe, desk

Junior Suite Deluxe

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Deluxe Terrace

Premium bedding, minibar, in-room safe, desk

Junior Suite Deluxe Terrace

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Terrace
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe

Deluxe

Deluxe

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Superior

Premium bedding, minibar, in-room safe, desk

Suite Superior

Highlights

Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Deluxe

Suite Deluxe

Suite Deluxe

Highlights

Balcony
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Superior Terrace

Suite Superior Terrace

Suite Superior Terrace

Highlights

Terrace
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Prestige Terrace

Prestige Terrace | Terrace/patio

Prestige Terrace

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Terrace
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Property amenity

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Dining table
LED TV
Clothes dryer
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room Deluxe

  • 47 sq m
  • Sleeps 2

Suite Superior

  • 82 sq m
  • Sleeps 3

Suite Deluxe

  • 101 sq m
  • Sleeps 3

Double Room Deluxe

  • 51 sq m
  • Sleeps 3

Suite Superior

  • 82 sq m
  • Sleeps 3

Suite Executive

  • 109 sq m
  • Sleeps 3

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About the area

São Paulo

A luxury stay in the heart of São Paulo awaits you at Palacio Tangara, Oetker Hotels, a recipient of the prestigious Conde Nast Gold List award in 2020. You'll be 3.7 km (2.3 mi) from Transamerica Expo Center and 3.8 km (2.4 mi) from Morumbi Shopping Mall. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and reflexology. The fine-dining restaurant, Tangará Jean-Georges, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, sauna and pool loungers. 4844 square feet (450 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 5-property class Vila Andrade hotel include Albert Einstein Israelite Hospital and Morumbi Stadium.

What's nearby

  • Vibra São Paulo - 2 min drive - 1.8 km
  • Transamerica Expo Center - 2 min drive - 2.1 km
  • Morumbi Shopping Mall - 3 min drive - 3.5 km
  • U.S. Consulate General - 4 min drive - 3.6 km
  • Morumbi Stadium - 7 min drive - 5.6 km

Getting around

  • Sao Paulo Granja Julieta Station - 3 min drive
  • Giovanni Gronchi Station - 3 min drive
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.) - 65 min drive

Restaurants

  • ‪Parque Lounge & Terrace - ‬3 min walk
  • ‪Jeronimo Track - ‬9 min walk
  • ‪Tangará Jean-Georges - ‬6 min walk
  • ‪Pateo Do Palácio - ‬3 min walk
  • ‪Nespresso - ‬4 min drive

About this property

Palacio Tangara, Oetker Hotels

Luxury hotel with 2 restaurants and full-service spa
Palacio Tangara, Oetker Hotels offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square metres) and includes a conference centre. A health club, a sauna, and a terrace are also featured at the luxury Palacio Tangara, Oetker Hotels. Parking is available for a fee.

This 5-star São Paulo hotel is smoke free.

  • 141 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2016
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Palacio Tangara, Oetker Hotels offers 141 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open selected days.

Awards and affiliations

Palacio Tangara, Oetker Hotels is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (BRL 90 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: BRL 180 for adults and BRL 180 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Pateo do Palácio
  • Tangará Jean-Georges

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (4,844 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BRL 450 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BRL 450 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 180 for adults and from BRL 180 for children
  • Valet parking fee: BRL 90 per day (in/out privileges)
  • Pet fee: BRL 450 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 450 per day
  • Administrative fee: BRL 14.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palácio Tangará Oetker Collection Hotel Sao Paulo
Palácio Tangará Oetker Collection Hotel
Palácio Tangará Oetker Collection Sao Paulo
Palácio Tangará Oetker Collection Hotel Sao Paulo
Palácio Tangará Oetker Collection Sao Paulo
Hotel Palácio Tangará - an Oetker Collection Hotel Sao Paulo
Hotel Palácio Tangará - an Oetker Collection Hotel
Palácio Tangará - an Oetker Collection Hotel Sao Paulo
Palácio Tangará Oetker Collection Hotel
Palácio Tangará Oetker Collection
Sao Paulo Palácio Tangará - an Oetker Collection Hotel Hotel
Palácio Tangará an Oetker Collection Hotel
Palacio Tangara

Frequently asked questions

What is the cancellation policy at Palacio Tangara, Oetker Hotels?

Palacio Tangara, Oetker Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palacio Tangara, Oetker Hotels?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at Palacio Tangara, Oetker Hotels on 18 Aug 2025 start from NZ$1,148.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palacio Tangara, Oetker Hotels?

Yep, Palacio Tangara, Oetker Hotels has valet parking with in/out privileges for BRL 90 per day.

Is there a spa on site at Palacio Tangara, Oetker Hotels?

Yep, there is an onsite spa at Palacio Tangara, Oetker Hotels. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Palacio Tangara, Oetker Hotels have a pool?

Palacio Tangara, Oetker Hotels has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Palacio Tangara, Oetker Hotels?

Palacio Tangara, Oetker Hotels features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Palacio Tangara, Oetker Hotels a romantic place to stay?

A champagne service and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Palacio Tangara, Oetker Hotels.

Is Palacio Tangara, Oetker Hotels family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and an outdoor pool, it's no surprise that Palacio Tangara, Oetker Hotels is a hit with families.

Does Palacio Tangara, Oetker Hotels serve breakfast?

Yeah, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Palacio Tangara, Oetker Hotels?

No, Palacio Tangara, Oetker Hotels does not offer an airport shuttle service.

Is there a bar or restaurant at Palacio Tangara, Oetker Hotels?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palacio Tangara, Oetker Hotels?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Palacio Tangara, Oetker Hotels?

Dogs are welcome at Palacio Tangara, Oetker Hotels, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 25 kg per pet.

Palacio Tangara, Oetker Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 846 out of 1003 reviews
Rating 8 - Good. 105 out of 1003 reviews
Rating 6 - Okay. 32 out of 1003 reviews
Rating 4 - Poor. 10 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

BERNARDO P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Juan, Corte Madera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palacio Tangara delivered Excellence as always
Stayed 6 nights in May 2025

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Peter

Travelled with family
Liked: Staff & service, amenities
Stay was nice and hotel is very well located. Friendly staff. I was expecting more for the cost of the hotel. I was disappointed by the lack of support to Parque Burle Marx that is beside the hotel area. Parque is completely abandoned such an important landmark for Brazilian architectural history.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, excellent service
Stayed 2 nights in Mar 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Stayed 2 nights in Mar 2025

10/10 Excellent

Jose, Vila Nova de Gaia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience in my life. Beautiful, best staff, Hugh room and best ever bed. High recommended
Stayed 1 night in Feb 2025

10/10 Excellent

Guilherme

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Juan, Corte Madera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical Stay
Stayed 3 nights in Dec 2024

10/10 Excellent

cristiani

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn't feel like you are in São Paulo. You are surrounded by nature and a beautiful park. The hotel is quiet and peaceful. The staff goes above and beyond to ensure you have a pleasant stay. Excellent pool and gym. Super spacious and clean rooms and the best Michelin star restaurant Jean-Georges is located on the main floor. Please make sure to reserve this restaurant a month in advance. It's worth every penny!
Stayed 1 night in Sep 2024

10/10 Excellent

Cassi Valadao

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo perfeito e lindo
Stayed 3 nights in Nov 2024

10/10 Excellent

Kym

Stayed 1 night in Oct 2024

10/10 Excellent

andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso, comida perfeita, localização excelente perto de grandes shoppings.
Stayed 4 nights in Sep 2024

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service mostly.
Stayed 3 nights in Sep 2024

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Jul 2024

10/10 Excellent

Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book with confidence. The staff is ready for world class service. The establishment is very "Four Seasons" like... Not to mention the Michelin dining experience at the Jean Georges, with a very impressive wine list. If you get a top shelf wine, they'll serve in the finest wine glasses and decanters.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rodrigo

Stayed 1 night in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Excellent service. Great security.
Stayed 3 nights in May 2024

10/10 Excellent

Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Palácio Tangará é um lugar que mantemos perto do nosso coração. Nossa primeira estadia lá foi para celebrar o Ano Novo de 2022. Desde então, comemoramos outro Ano Novo e várias outras ocasiões. Sempre que estamos em São Paulo, escolhemos o Palácio Tangará. E agora, estamos voltando para celebrar 3 anos de relacionamento. Somos muito felizes neste palácio. Enfim, reis e rainhas pertencem ao palácio.
Stayed 4 nights in May 2024

10/10 Excellent

Ana Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, an oasis in São Paulo
Stayed 2 nights in Apr 2024

10/10 Excellent

ilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

6/10 Okay

LUIZ

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Nice place, but staff are ok. Stayed for a night and woke up to a letter asking to come to the front desk as the pre-authorization value was under what I had spent, even though was checking out that day. Extremely inappropriate considering I had already paid for the hotel and left a pre-authorized value on my card. Seems like they have people that don’t end up paying for what was consumed at the hotel. And had extra charges to my room that weren’t mine. Close to US$200 that I had to ask them to remove from my room. Wouldn’t expect this from a 5-star hotel. Not returning.
Stayed 1 night in Mar 2024